The weekend just gone has mirrored many weekends we have experienced in lockdown: glorious sunshine, hot temperatures, and longing to spend time with family and friends! However this weekend marked the beginning of an attempt at normalcy for our household, as we spent the weekend in London serving hotdogs, burgers, ice creams and cold drinks to park visitors. Something we have done year on year, summer after summer, weekend after weekend: yet this weekend was remarkably different. Therefore the notion that we can return to normalcy soon, doesn’t seem to be ringing true.
For some context: my partner works in/runs a takeaway kiosk by a park in London. It has been closed during lockdown, but re-opened this weekend. This time last year, there were 3, sometimes 4 members of staff (including myself in the summer and on weekends when an extra pair of hands are required), serving customers and giving directions to residents, visitors and tourists of London. This year, there is my partner and I: in a 4metre kiosk it is not possible to safely maintain a 2metre distance so the other members of staff are left waiting until it is safe and viable for them to come to work. They know this, and are happy with the decision as in times like these, safety should be at the forefront of all decisions.
And the added safety precautions are what makes this weekend so unrecognisable at the little kiosk in London (albeit rightly so). It is and has always been a cash business: cash is quicker to process, easier to return should it be required and safer with regards to checking for counterfeit (no issues of hacking machines or someone using stolen cards). In line with the current climate, the decision was made to try and move to contactless payments in order to help reduce the spread of COVID-19. This in itself was hassle and problematic, but I shall not bore you with those details. Alas the machine is here, and off we go. But it requires a steady 4G signal, which by a park is hit and miss, it also disconnects when it has not been used for periods of 30minutes, which happened frequently over the weekend, and there is a minimum spend in order to make the interest rate/payment of the machine justifiable. It is also slow when customer’s contactless does not work, in which case they have to hold and touch the machine, which then results in us having to clean down the machine after this has happened before we can move on to the next transaction, which is certainly not quicker than cash. And whilst most customers I must say have been patient and understanding, this has resulted in several getting quite verbal at the time it is taking to serve them (we are talking a matter of minutes instead of what used to be seconds with cash).
The differences are not just with the use of card, but also how the hot food is done (my area of expertise). Usually customers could apply their own sauces, but now in order to prevent lots of people touching the various sauces on offer and potentially spreading anything, it is left to me to apply. This has resulted in a whole host of comments relating to being stingy with sauces: ‘I know times are hard but come on’, or ‘I actually want to be able to taste the mustard’. I, personally, like to drown food in sauce, no actually mayo, not that fussed about other sauces. However my partner is the complete opposite, the smallest most pathetic amount of sauce you could imagine: that is what he applies to his food! But it is safer and easier to apply too little and add more than the other way, so I am justified in using a little amount of sauce! It has nothing to do with what the sauce costs! Grrrrrr! Cold drinks used to be placed on the top counter, which customers could take themselves, and then once all their selected items have been placed on top, we would charge them and handle the money. Now at the risk of people touching and then returning the item (which results in us having to clean down the bottle or can, slowing everything down), we are asking for money first: which people apparently are not pleased about. They want to feel how cold the drink is: it has come out of the fridge, which it has been in overnight and business is so slow the drinks are not being re-stocked: so trust me it is cold! (Face hitting emoji!)
All in all, it was a stressful weekend, when the amount of customers we served should not have meant it was stressful. I do not mind change and I appreciate that the changes in place are needed to keep everyone safer, which is fine. But things will be slower, things will be different. The media has pushed at the 15th June to resemble something we recognise as ‘normal’: but I do not think this is the case. ‘Normal’ whatever that really means, will not return and maybe this is not such a bad thing. But I will be grateful when it is safe again for customers to apply their own blooming sauces!