Thoughts from the criminology team

Home » Life after lockdown

Category Archives: Life after lockdown

A grand day out

https://letterboxd.com/film/a-grand-day-out/

Have you noticed how the news is reported these days in respect of Covid-19? Gone are the individualised and personalised stories of the casualties of this awful virus. Gone are the stories of individual and collective heroism of ordinary, actually extraordinary, people.  Gone is the mention of the R rate and the discussion around it. Gone are those pictures of the people that died.  No longer the headline, Covid- 19 is reduced to the middle order and consists predominately of the number of cases and the number of deaths. We watch these figures rise on a daily basis and we hear discussion about local lockdowns and areas with high incidents. We hear confusing stories about lockdown and then no lock down and then lockdown or is it partial lockdown and where exactly does it apply? We hear about areas that have high incidents where no action is being taken, well not yet anyway. And companies that remain open despite outbreaks only to be forced to close, let’s be honest, because of media scrutiny. We hear more from Nicola Sturgeon the first minister of Scotland than we do from our own prime minister.

We are sucked into a world of tourism, safe corridors and safe countries, lists and the plight of the aviation industry. We hear tourists moaning about self-isolation (I constantly scream at the tv you made that choice you ****). We are sucked into the debacle around schools and qualifications and returning to school. And we are told by Boris that we should all go back to work, back to the office. We hear of tourists returning on flights having contracted Covid-19 and passengers not wearing masks on flights. At the same time, we are told by bosses in the aviation industry that the industry is doomed unless something is done about it, this self-isolation malarkey really isn’t good for business. Once again, I shout at the tv (I don’t suppose you’ll be getting on one of those cattle trucks in a hurry you ***). Do I sound angry, I guess I am?

When the virus first struck, whenever that was, we all probably didn’t take it that seriously, serious but you know, not that serious. Then there was the lockdown, now that was serious, and it hit home how serious it was. Then we watched the tv and that reinforced how serious it was and if you weren’t a little concerned for yourself, your friends and your loved ones then you really weren’t in touch with reality. And then the economic costs started to rack up and that became really serious. And then, the government decided that since the NHS hadn’t been overwhelmed it was now permissible to open things up. And then, the government decided that it would pass the responsibility for the management of Covid to local authorities. And somewhere along the line, the responsibility for ensuring my safety, and yours became that of business. As long as businesses could assure us that they were Covid safe then we could go back to work and go shopping and eat out. In fact, you could eat out for 50% less in some places aided by a government scheme. A scheme to get businesses back on their feet which of course involved packing people in. Just how Covid secure are these places, well you take your chance, but you can feel assured.

I decided to venture out with my wife to get ourselves a new mattress.  The old one has had its day, we meet in the middle of the bed every night, whether we want to or not, the only solution, to try to sleep as close to the edge as you can and if possible somehow cling on. Time for a new mattress.  I’m not sure about these new-fangled mattresses (you know, the ones that come in a box and then pop out never to be returned to the box) and so rather than shopping on line we went to a store.  We entered the store, masked up as is required, to be greeted by an assistant who pointed to the hand sanitiser. “oh, that bottle doesn’t work”, she says, “try the other but you’ll have to hit it quite hard”. Oh well, at least she’s wearing a face shield and I notice the other assistants are doing the same, except that theirs are up, a bit like a visor really, as they hang about talking to each other. One saunters over to us and after a brief conversation leaves us to look at and try the mattresses. Now that sounds alright doesn’t it, except that not only was his face shield not down, he’d taken it off altogether and thrown it onto the bed. We kept our distance.  So, the markings on the floor suggesting 2 metre distance and the hand sanitiser at the entrance and the issue of face shields to staff are all Covid compliant but in operation, not really. Still we had a grand day out and felt quite assured.

As we hear the clamour to get schools back up and running, we hear about the plight of the school children and as a consequence, the voices and concerns of the teachers are drowned out.  As we hear the concerns of lecturers from their union, the lecturers themselves and even the medical profession, their voices are drowned out.  The only thing that seems to matter now is the economy and business. Those that run it are not on the coal face and will not be putting themselves at risk, but they tell us how we must all do our bit and return to work.  If you wonder how getting children back to school fits in, well parents caring for children at home are not in the office working.

I selected some passages from the government guidelines regarding Covid 19.

“The more people you have interactions with, the more chance the virus has to spread. Therefore, try to limit the number of people you see – especially over short periods of time”


“limit the number of different activities which you partake in succession to reduce the potential chain of transmission”


“group size should be limited to the minimum which allows the activity to take place”

Now isn’t that confusing. We must all get back to work and back to the offices and, yet the government’s own guidelines seem to suggest this should not happen unless absolutely necessary. How exactly does this fit with teaching and class sizes and the number of students that teachers interact with? The same applies to lecturers at university, of course they have the added problem that the students will have come from all over the country and then come together in a Covid -19 cauldron. Pack them all in but you can feel assured that schools and campuses are Covid safe (a bit like those planes returning from foreign climes).

I feel like I am in a socio-economic experiment. An experiment where I see the disadvantaged and weak in our society put at risk for the sake of business. Where the older generation are made to feel dispensable and unimportant.  Where figures are manipulated to downplay the seriousness of the problem. Die on day 29 after infection and you won’t be included in the Covid statistics.  I see an experiment where facts are bent, ignored, and a narrative that subjugates the truth to management and business ideals.  It looks like I’m going to be shouting at the tv for a very long time and I must be honest I really don’t feel very assured.

https://twitter.com/JeffOllerton/status/1301492068125224962/photo/1

Covid-Universities and what if

https://blackadderquotes.com/final-scene-blackadder-goes-forth

Over the past week or so there have been some mutterings about whether it is safe to open up universities. There is the advice from the scientific advisors (Universities get some Indie SAGE advice on reopening campuses in September)  and some thoughts from academics ‘Why universities must move all teaching online this autumn’.

As we move closer to the start of term, so my dread of what is ahead comes into sharper focus. I try to imagine what it would be like and try to reassure myself that the risk assessments have been done and the reassurances that the universities are Covid safe are true rather than simply fantasy and wishful thinking.

In this safe environment I imagine that the number of students and staff on campuses will be carefully managed as it is with many large stores.

I imagine that all staff and students will be wearing face coverings. This is not for protection of themselves, as the use of coverings is a somewhat altruistic venture, I cover my face and protect you and you cover yours and protect me.

I imagine that all thoroughfares will be marked and monitored. Social distancing is important, and we need to be at least a metre apart.

I imagine that the classrooms will be laid out in such a way that social distancing can be maintained and that the classrooms will be well ventilated, even in the middle of winter. I imagine all the chairs and desks and any other equipment will be wiped down after each session.

I imagine that face to face teaching will be limited and interactions with multiple groups of students will be severely curtailed to ensure lecturers are not put at unnecessary risk.  I imagine each class will comprise only a few students to minimise risk.

I imagine that anyone who is symptomatic will not attend a university and will after being tested self-isolate.  I imagine that all the people they have been in contact with will do the same for a whole, boring, 14 days.

I imagine that the universities’ management will be at each university, leading from the front.  They will be checking to ensure the safety of students and staff.  They will be mixing with staff and students, receiving feedback and continuously monitoring. I imagine the safety of the students and staff is paramount.

And then I think, what if…

What if campuses are a free for all.  Students can come and go as they please, there is no monitoring of volumes.  Or what if there is, but it is impossible to enforce with limited staff to do so. And those staff tasked with this endeavour are at greater risk due to the proximity with large volumes of students.

What if people decide not to wear face coverings or having got into the building decide to take them off or several people are exempt for some reason or another. Altruism has gone out of the window. I’m a criminologist and I know that people break the rules for all sorts of reasons and the only certainty is that some people will break the rules.

What if social distancing becomes all too difficult.  Many of us have experienced it in stores. A one-way system works for most, but a significant number just don’t abide by it, for whatever reason. People break rules.

What if the social distancing in classes is impossible, there just isn’t enough classes to maintain it with the volume of students on the course.  What if ventilation is impossible, other than air conditioning, some classes are in the middle of buildings. Who will clean the chairs and equipment after each class? Go to a restaurant and tables and chairs are wiped down after each use so who will do it at a university?

What if lecturers have to teach multiple groups face to face as there are not enough staff to spread the load. Teaching in a classroom for two hours multiple times in a day with different groups each time must surely expose lecturers to much greater risk.

What if students are of the age group where they are more likely to be asymptomatic?  How many that are infected might be at a university, spreading the virus around campus and around the locality.  Even if they are symptomatic, how likely are they to self-isolate? Judging by the street parties and illegal raves reported on the news, there is a good chance that some will break the rules. Let’s be realistic, if you are only likely to suffer affects akin to a cold, why would you be that bothered about social distancing or self-isolation?

And finally, what if all managers avail themselves of the much-vaunted government advice, work from home if you can. Leadership from the rear, the bottom line is more important than the safety of others.  We can of course dress this up in management psychobabble about what the students need.

Never mind, ‘Tally ho and all of that sort of thing and over the top we go’*.

* For those of you that are lost at this point it might be worth a visit to the last episode of Blackadder Goes Forth.

Road trip

In all fairness a road trip is a metaphor for life.  We live in perpetual motion, moving forward and going from place to place.  Our time is spent through journeys in our space, through the time of our lifespan. Alone or with others, planned or unplanned journeys are to happen.  That is life as it is.

Sometimes of course a road trip is nothing more than an actual trip in a countryside, quickly to be forgotten replaced by the next one!  On this occasion, I shall try to narrate it as it happened, as it is fresh in my mind and the images can be vividly recalled.  Maybe in future it would serve as a reminder, but on this occasion, it is merely a reminder of a very odd trip!  At this stage, I would like to state that no humans nor animals were hurt during this road trip. 

I am driving on one of the island’s country roads, the road is narrow going through the lush pine forest, some sycamore trees on the side.  The track is leading up and down the mountainous path.  The scenery is scenic and probably the reason people choose it.  The road alternates views from the forest, the valleys, the canyons and the sea in the distance.  Hues of green, and blue everywhere; and the smell.  The pines joined with thyme and other fragrant herbs, a combination that gives the air that scent I cannot describe. The light blue of the sky meet the Aegean blue in the distance.  

As per usual, on a road trip I prepare my maps, and plan the route in advance, but just in case I also keep an eye on the road in case there is a change.  On this occasion, the public works are working wonders; the street signs are non-existent so I opted out.  Interestingly instead of traffic information there were signs but not about the road ahead.  Somewhere is the midst of the journey there is the first sign about Jesus.  According to the sign “He is the truth, the way and the life”.  I am unsure about the destination, but at least Jesus is aware.  The next couple of signs involve Jesus and his teachings whilst the last one is making me feel a bit uncomfortable.  “Jesus died for your sins” it proclaims!  Ok fair enough, let’s say that he did.  Any chance of knowing also whereabouts I am and where I am heading.  The route continues with further signs until we come to a stop. 

Finally, more signs.  On this occasion there are some holy sites and monasteries.  One of them is of a Saint most revered that apparently most of his body rests in a nearby location, (minus an arm and a shin).  Later, I discover the Saint helps sick children and those who suffer from cancer.  Admirable, considering that he’s almost 300 years dead. Still no actual traffic information on the road!  At least the signs got me reading of a fascinating man long gone.  It is fascinating reading on beliefs and miracles.  Within them they hold peoples’ most secret expectations, those that under normal circumstances, they dare not to speak about.  This is a blog post for another time; back on the road trip and almost two hours on the journey.     

At this point, a herd of cows who have been lunching on the side of the road, decided to take a nap on the road.  To be honest, it is only one of them who is blocking the way, but the rest are near idly watching.  At this stage, I come to a stop waiting for the cow to move.  The cow who was napping opened her eyes and looks at me, I look back, she looks away and continues to lay motionless in the middle of the road.  I briefly evoke the Saint.  Nothing.  I am contemplating Jesus and still nothing.  After some time, around an hour of cow staring I am going for my last resort.  I get out of the car and promise that unless the cow moves, I shall part with vegetarianism.  Now I am openly threatening the cow to eat her.  This is when nature retaliates.  A flock of goats join the cow.  They meander around me and the stubborn bovine.  The road is now akin to a petting zoo. 

I employ a trick I picked up from cowboy films.  I raise my hat, luckily, I am wearing a hat, weaving my arms furiously and making sounds.  The cow is despondent at first and the goats just talk back.  After a few minutes I have managed to get the cow to move and the goats are now at the side of the road.  That’s my opportunity to leave.  As I turn back, I notice another car behind me; they are also travelers who begin to applaud my efforts at husbandry.  The road is clear, and I am on my way. 

The next hour is less eventful although the road is still hairpinned; now it’s heading downwards and from the mountains its heading to the sea.  I arrive at the sea way over the expected time and I manage to find a spot to park.  One the wall, next to the spot someone wrote “you vote for them every four years like cows”.  The writing is black, so I assume an anarchist, or maybe the author had a similar driving experience to me, or it’s just an unfortunate metaphor.    The sea is cool and the views of the sea and in the distance a group of islands, spectacular.  There are hot springs near by but in this weather the sea is more than enough.  After all that drive, a stop at a local taverna is inevitable.  Speciality dish mosxaraki or beef stew!  I think the Saint is testing me! 

On the way back, the road is empty.  The cows rest on the side of the road.  I slow down, I look out…they look away.  At a local coffee shop a patron asks for the Covid-special coffee.  I suppose a joke about the thing that occupies everyone’s mind.  He doesn’t wear a mask and doesn’t seem to believe this pandemic “nonsense”.  I was wondering if he is related to the stubborn cow.  The trip ended and it formed another of those planned road trips.  There was nothing spectacular about it.  There is however the crux of my point. Like life, most of our roadtrips are unspectacular on their own.  It is what we remember of them that matters.  In the last months millions of people went into lockdown.  Their lives seemed to stand still; a road trip can also be a metaphor, provided we don’t forget the details.      

What is the value of your ‘yes’ when you never say ‘no’?

A good few years ago a senior colleague asked me that very question.  It was more of a statement, than a question and it was designed to make me think about how I approached work and perhaps more importantly how others saw me in the workplace. It fits very nicely with another saying, ‘if you want the job done, give it to a busy person’.  It seems there are those in the workplace that get the job done and those that don’t.  There are those that always say ‘yes’ and others that often say ‘no’. There are those that solve problems and those that don’t. Another saying from a senior manager, ‘don’t bring me problems, just bring me solutions’ sums up the majority of relationships in organisations. 

My experience of managers (both middle and upper) has been varied, but unfortunately most have fallen into the category of poor, bordering on awful. Perhaps that colours my judgement, but I do know that I’ve also had some very good managers.  The good managers always made me feel like I was working in partnership with them and, yet I knew who was the boss. I always tried to find a solution to a problem but if I couldn’t then the boss knew that it was a problem he or she needed to deal with, they trusted my judgement. Often what appears to be the most trivial of problems can be a show stopper, a good boss knows this.  If I said ‘no’ to a piece of work, then the boss negotiated which other piece of work would be set to one side for now.  Sometimes everything is a priority, and everything is important, it is for those at the most senior level to make the decisions about what will or will not get done.  Making no choice is an abrogation of responsibility, suggesting it is another person’s problem is just as bad if not worse.

Good managers understand how much work people are doing and trust their workers to get on with the job in hand. A good manager knows that even the most menial of tasks takes more time than might be imagined and that things rarely go exactly to plan.  There is always an element of redundancy.  When someone says ‘no’ to a piece of work they understand that there is a reason for that ‘no’ and rather than simply seeing that person as being difficult or lazy, they listen and seek solutions.  More importantly, they take responsibility for the problem, ‘bring me the problem and I’ll help you find the solution’.

As we move into a summer of uncertainty where the ‘new normal’ is an anxious time for most, where the ‘yes’ people are needed more than ever, and the managers need to lead from the front, if you are a manager, what will you response be when your undervalued ‘yes’ person says ‘no’?

Some lessons from the lockdown

Dementia
Koestler Arts (2019), Another Me: The Redwoods Centre (secure mental health unit), James Wood QC Silver Award for Portrait, 2019

In March 23, 2020, the UK went into lockdown.  The advice given, albeit conflicting in parts, was clear.  Do not leave your home unless absolutely necessary, banning all travel and social interactions.  This unprecedented move forced people to isolate at home for a period, that for some people will come to an end, when the WHO announces the end of the pandemic.  For the rest of us, the use of a face mask, sanitiser and even plastic gloves have become modern day accessories.  The way the lockdown was imposed and the threat of a fine, police arrest if found outside one’s home sparked some people to liken the experience with that of detention and even imprisonment.

There was definite social isolation during the pandemic and there is some future work there to be done to uncover the impact it has had on mental health.  Social distancing was a term added to our social lexicon and we discovered online meetings and working from home.  Schools closed and parents/guardians became de facto teachers.  In a previous blog entry, we talked about the issues with home schooling but suffice to say many of our friends and colleagues discovered the joys of teaching!  On top of that a number of jobs that in the past were seeing as menial.  Suddenly some of these jobs emerge as “key professions”

The first lesson therefore is:

Our renewed appreciation for those professions, that we assumed just did a job, that was easy or straightforward.  As we shall be coming back eventually to a new normality, it is worth noting how easy it will be to assign any job as trivial or casual.

As online meetings became a new reality and working from home, the office space and the use of massive buildings with large communal areas seemed to remain closed.  This is likely to have a future impact on the way business conduct themselves in the future. 

Second lesson:

Given how many things had to be done now, does this mean that the multi occupancy office space will become redundant, pushing more work to be done from home.  This will alter the way we divide space and work time.     

During the early stages of the lockdown, some people asked for some reflection of the situation in relation to people’s experiences in prisons.  The lockdown revealed the inequality of space.  The reality is that for some families, space indicated how easy is to absorb the new social condition, whilst other families struggled.  There is anecdotal information about an increase on mental health and stress caused from the intensive cohabitation.  Several organisations raised the alarm that since the start of the lockdown there has been a surge in incidents of domestic violence and child abuse.  The actual picture will become clearer of the impact the lockdown had on domestic violence in future years when comparisons can be drawn.  None the less it reveals an important issue. 

Third lesson:

The home is not always the safest place when dealing with a global pandemic.  The inequality of space and the inequality in relationships revealed what need to be done in the future in order to safeguard.  It also exposed the challenges working from home for those that have no space or infostructure to support it.          

In the leading up to the lockdown many households of vulnerable people struggled to cope with family members shielding from the virus.  These families revealed weaknesses in the welfare system and the support they needed in order to remain in lockdown.  Originally the lack of support was the main issue, but as the lockdown continued more complex issues emerged, including the financial difficulties and the poverty as real factors putting families at risk.

Fourth lesson:

Risk is a wider concern that goes beyond personal and family issues.  The lockdown exposed social inequality, poverty, housing as factors that increase the vulnerability of people.  The current data on Covid-19 fatalities reveal a racial dimension which cannot longer be ignored.    

During the lockdown, the world celebrated Easter and commemorated Mayday, with very little interaction whilst observing social distancing.  At the end of May the world watched a man gasping for breath that died in police custody.  This was one of the many times the term police brutality has related to the dead of another black life.  People took to the streets, protested and toppled a couple of statues of racists and opened a conversation about race relations. 

Fifth lesson:

People may be in lockdown, but they can still express how they feel.

So, whilst the lockdown restrictions are easing and despite having some measures for the time being, we are stepping into a new social reality.  On the positive side, a community spirit came to the surface, with many showing solidarity to those next to them, taking social issues to heart and more people talked of being allies to their fellow man.  It seems that the state was successful to impose measures that forced people indoors that borderline in totalitarianism, but people did accept them, only as a gesture of goodwill.  This is the greatest lesson of them all in lockdown; maybe people are out of sight, appear to be compliant in general but they are still watching, taking note and think of what is happening.  What will happen next is everyone’s guess.    

Deniable racism: ‘I’m alright Jack’

‘No coloureds need apply’: a black man reads a racist sign in a UK boarding house window in 1964.
Photograph: Bill Orchard/Rex/Shutterstock

I heard on the news a week or so ago that an investigation by ITV news had found that the majority of NHS Trusts have not completed full risk assessments on BAME staff. Considering that BAME groups are impacted disproportionately by COVID-19 I have to ask why? And, probably more importantly, now that the issue has been raised, what are the government doing to make sure that the risk assessments are carried out? Since I heard about it I’ve seen no response, so I guess I can answer my own question ‘nothing’.

But then maybe I shouldn’t be surprised, I read an article on Racism and the Rule of Law and you can’t but be appalled by the number of recommendations from various inquiries and reviews that have failed to be acted upon.  The problem is that the action requires more than just the eloquently spoken or written word; to put it very bluntly and maybe crudely, ‘put your money where your mouth is’.  It is easy to state that this is wrong or that is wrong in our institutions, the term ‘institutional racism’ trots off the tongue, seized upon by the wronged and more worryingly banded about by the societal racists of the elite who are only too willing to blame someone else.  In thinking about this I wonder whether when we use the term racism, we are all talking the same language. The ‘deniable’ racism is easy to identify, ‘we don’t use that sort of language anymore’, ‘we no longer put those signs in our windows’, we have laws that say you can’t act in that way.  ‘Actually, I’m not a racist’.  But the statistics don’t lie, they can be bent, manipulated to some extent to favour one argument or another but there are some very basic inescapable facts, BAME groups are over represented in the wrong areas of our society and under represented in the right areas.  And most of this I dare say does not owe itself to ‘deniable’ racism, it’s more than that, it’s embedded in our society, it’s not institutional racism, it’s societal racism and it’s hidden.  The problem with societal racism is that we only see the positive attributes of people that are like us and we promote those that excel in showing those attributes. Hence, we have the elite in business and government that are not ‘deniable’ racists but nonetheless are the epitome of, and lead a racist society.

I want to return to the idea of ‘putting your money where your mouth is’ mantra.  They say money makes the world go around, I’m not sure that is entirely true, but it certainly goes a long way to getting things done and conversely the lack of it ensures that nothing happens or in some cases that good things come to an end.  A prime example is the austerity measures put in place in 2010 that saw budgets to government agencies and funding to councils cut significantly.  Those that suffered were the most deprived. Even worse, was the fact that funding for youth projects in inner cities suffered and those initiatives that were aimed at reducing violent crime amongst young people ground to a halt. Policing saw huge cuts and with it the withdrawal of neighbourhood policing.  This link to communities was severed and any good work that was going on was quickly undone.  That doesn’t explain all that is wrong with policing, but it certainly doesn’t help in building bridges. Who in their right mind would embark upon fiscal policies with no regard to such outcomes, our elected government did. If we think now about the so-called return to normality post the Covid-19 pandemic, which caring company or institution would suggest that the most impacted by the virus should continue or return to work, or study, or any other activity, without considering their specific risks and needs? Probably those that have more concern for the bottom line than peoples’ lives. ‘I’m alright Jack’ comes to mind or at least I want to make sure I am.

In thinking about policies, procedures, risk assessments or recommendations, managers have an eye to finance. In the NHS, the day to day business still has to happen, in policing, incidents still need to be attended to, so where is the money to do the extra?  Everything comes at a cost and every recommendation in every review will cost something.  The NHS risk assessments will cost money. The question is whether government and all of us in society really believe that ‘black lives matter’.  If we do, then then it’s time to acknowledge the type of society we live in and who we really are and for government to ‘put the money where its mouth is’ so that the recommendations can be acted on.  Or of course, we could just have another review and ‘Jack’ will do very nicely out of that as well thank you.

A weekend in London…. It’s not what you think

The weekend just gone has mirrored many weekends we have experienced in lockdown: glorious sunshine, hot temperatures, and longing to spend time with family and friends! However this weekend marked the beginning of an attempt at normalcy for our household, as we spent the weekend in London serving hotdogs, burgers, ice creams and cold drinks to park visitors. Something we have done year on year, summer after summer, weekend after weekend: yet this weekend was remarkably different. Therefore the notion that we can return to normalcy soon, doesn’t seem to be ringing true.

For some context: my partner works in/runs a takeaway kiosk by a park in London. It has been closed during lockdown, but re-opened this weekend. This time last year, there were 3, sometimes 4 members of staff (including myself in the summer and on weekends when an extra pair of hands are required), serving customers and giving directions to residents, visitors and tourists of London. This year, there is my partner and I: in a 4metre kiosk it is not possible to safely maintain a 2metre distance so the other members of staff are left waiting until it is safe and viable for them to come to work. They know this, and are happy with the decision as in times like these, safety should be at the forefront of all decisions.

And the added safety precautions are what makes this weekend so unrecognisable at the little kiosk in London (albeit rightly so). It is and has always been a cash business: cash is quicker to process, easier to return should it be required and safer with regards to checking for counterfeit (no issues of hacking machines or someone using stolen cards). In line with the current climate, the decision was made to try and move to contactless payments in order to help reduce the spread of COVID-19. This in itself was hassle and problematic, but I shall not bore you with those details. Alas the machine is here, and off we go. But it requires a steady 4G signal, which by a park is hit and miss, it also disconnects when it has not been used for periods of 30minutes, which happened frequently over the weekend, and there is a minimum spend in order to make the interest rate/payment of the machine justifiable. It is also slow when customer’s contactless does not work, in which case they have to hold and touch the machine, which then results in us having to clean down the machine after this has happened before we can move on to the next transaction, which is certainly not quicker than cash. And whilst most customers I must say have been patient and understanding, this has resulted in several getting quite verbal at the time it is taking to serve them (we are talking a matter of minutes instead of what used to be seconds with cash).

The differences are not just with the use of card, but also how the hot food is done (my area of expertise). Usually customers could apply their own sauces, but now in order to prevent lots of people touching the various sauces on offer and potentially spreading anything, it is left to me to apply. This has resulted in a whole host of comments relating to being stingy with sauces: ‘I know times are hard but come on’, or ‘I actually want to be able to taste the mustard’. I, personally, like to drown food in sauce, no actually mayo, not that fussed about other sauces. However my partner is the complete opposite, the smallest most pathetic amount of sauce you could imagine: that is what he applies to his food! But it is safer and easier to apply too little and add more than the other way, so I am justified in using a little amount of sauce! It has nothing to do with what the sauce costs! Grrrrrr! Cold drinks used to be placed on the top counter, which customers could take themselves, and then once all their selected items have been placed on top, we would charge them and handle the money. Now at the risk of people touching and then returning the item (which results in us having to clean down the bottle or can, slowing everything down), we are asking for money first: which people apparently are not pleased about. They want to feel how cold the drink is: it has come out of the fridge, which it has been in overnight and business is so slow the drinks are not being re-stocked: so trust me it is cold! (Face hitting emoji!)

All in all, it was a stressful weekend, when the amount of customers we served should not have meant it was stressful. I do not mind change and I appreciate that the changes in place are needed to keep everyone safer, which is fine. But things will be slower, things will be different. The media has pushed at the 15th June to resemble something we recognise as ‘normal’: but I do not think this is the case. ‘Normal’ whatever that really means, will not return and maybe this is not such a bad thing. But I will be grateful when it is safe again for customers to apply their own blooming sauces!

%d bloggers like this: