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Helpfully unhelpful: The pathology of being too supportive

When I first arrived in London, I needed to find my way across the city to the now former site of the Home Office at St Anne’s Gate. I didn’t have a clue about how to get there so I asked a member of staff at St Pancras railway station. He helpfully pointed me in the direction of the London Underground. I was swept along by a torrent of people, all going about their business with a purpose, I however, didn’t have a clue where I was going. Finding sanctuary in a quiet eddy and desperately looking around I spotted a member of staff across the concourse. Fighting against the current I scrambled to where the member of staff was and implored upon them to rescue me. Thankfully the underground staff had all been briefed, not specifically about me, I should hasten to add, but about how by being super helpful they could increase customer satisfaction, reduce complaints and attract even more customers. And having explained my dilemma, I was very helpfully led through the ticket barriers, now struggling to hold back the surge, and down the escalator to the platform below. I was told to get on the next train and to get off at St James’ Park. Having arrived at my destination I became confused as to which exit to use and once again found a very helpful staff member who led me part way to the exit, where I spilled out into the sunlight a matter of yards away from my destination.
The following week I once again plunged into the torrent and confident that I knew which underground line to take I allowed myself to be swept along to the barriers and through, and then panic. Which platform and am I sure that was the right line? Once again, a beacon of hope shone across the dark morass, a member of underground staff. Once again, I was led to the platform in a super helpful way and got on the first train. But this time I didn’t arrive at my destination for some, I have to say, traumatic hours. The problem was the first train was not the train to catch, it was the second that I needed; I will most definitely have to complain about that member of staff being unhelpful.
This pattern of visits to London and assistance rendered by sometimes grumpy but always super helpful members of underground staff continued for some weeks. Often, I would stay in London for a week at a time before returning home outside of the metropolis at the weekend. During my stays I visited numerous police stations as part of my work and every time I used the underground, I sought out a helpful member of staff to assist me. Sometimes, if they rather unhelpfully simply pointed me in the right direction, I would set off and then return to them explaining that I didn’t understand their instructions. Armed with more information I would again purposefully set off and then duly return until the succumbed and rather reluctantly but helpfully led me to the correct platform.
Then in a fortnight, two things happened. Firstly, the underground staff went on strike and on arriving at the gates of St James’ Park underground station I found the gates closed. There were a couple of members of staff there, but they weren’t very helpful. ‘What should I’ do I asked, ‘Dunno’, was the reply. Now that was not very helpful, complaint forthcoming I feel. I didn’t make my appointments that day and the following day had to use taxis to get around. Much easier to use taxis you might say, yes but not really justifiable in terms of cost, my boss told me when I suggested I would forego using the underground altogether. After three days the underground opened up again but for some reason there were no staff around to ask for help. I became increasingly anxious and found myself avoiding the underground, using taxis at my own expense, and walking long distances. I was exhausted I can tell you.

The next week I ventured into the underground again, I couldn’t avoid it forever. I found a member of staff and duly asked them, in an almost ritualistic fashion, how to get across London to another underground station near yet another police station. Instead of pointing me in the right direction, which we all know by now is a rather fruitless, time wasting and unhelpful exercise, or super helpfully taking me to the correct platform, they took me to a rather large underground map on the wall. ‘This is where we are’, the very nice lady said, ‘and this is where you want to be’, she added. She then continued to explain how to use the map, how to follow the signs dotted around the stations, how to look for the signs before entering the platforms so as to work out which platform to be on and how to ensure I get on the correct train. I was nervous following her instructions as I made my way to the platform, but I got to my destination and I made my own way back, with help of the wall map of course. From that point onwards, I made my way around London on the underground with increased confidence, I wouldn’t say with consummate ease, but confidently. I made mistakes but because I knew how to read the map, I was able to rectify them and if I couldn’t I knew that I could ask. Of course, now that I drive, I use maps, I would probably have been pestering police officers and random members of the public otherwise and we know how the rare the sight of the former are on our streets. Anyway, I don’t think they’ve had the ‘super helpful’ briefing. Lately though I’ve been using my satnav, and sometimes getting into a right pickle. It seems you can’t beat good old-fashioned map reading.
What’s the point of this nonsensical tale? Well the clue is in the title. As educators we need to consider the purpose of what we are doing and how this will add value to students’ learning and knowledge. We can give students the answers to the essay questions, how to structure a particular essay, what arguments to include, what books and journal articles to read. We can supply them with reading lists that contain links to the books and journal articles, we can coach them to such an extent that their journey is in fact our journey, just as my journey to the underground platform was the staff member’s journey. We can repeat this many times over so that students are capable of completing that essay, but like me on my journey through the underground, they will need the same coaching for every piece of assessment and whilst they may complete each journey as I did, they have learnt very little and become increasingly disempowered and crippled by our helpfulness and their increasing reliance on it. Our jobs as educators is not to provide answers but to equip students with the tools to find the answers themselves. That process requires a willingness to learn, to discover and to take risks. Super helpfulness should not be an organisational strategy to ensure each part of the journey is easily manoeuvred and completed, it should be about ensuring that people can complete any journey independently and confidently. Sometimes by appearing to be super helpful we are simply being very unhelpful and disempowering people at the same time.
Criminology is everywhere!

When I think back to thinking about choosing a degree, way back when, I remember thinking Criminology would be a good choice because it is specific in terms of a field: mainly the Criminal Justice System (CJS). I remember, naively, thinking once I achieved my degree I could go into the Police (a view I quickly abandoned after my first year of studies), then I thought I could be involved in the Youth Justice System in some capacity (again a position abandoned but this time after year 2). And in third year I remember talking to my partner about the possibility of working in prisons: Crime and Punishment, and Violence: from domestic to institutional (both year 3 modules) kicked that idea to the curb! I remember originally thinking Criminology was quite narrow and specific in terms of its focus and range: and oh my was I wrong!
Whilst the skills acquired through any degree transcend to a number of career paths, what I find most satisfying about Criminology, is how it infiltrates everything! A recent example to prove my point which on the outside may have nothing to do with Criminology, when in actual fact it could be argued it has criminological concepts and ideas at its heart is the 2015 film: Jurassic World. It is no secret that I am a huge lover of Crichton novels but also dinosaurs. But what I hope to illustrate is how this film is excellent, not just in relation to dinosaur content: but also in relation to one of my interests in Criminology.
Jurassic World, for those of you who have not had the pleasure of viewing, focuses on the re-creation of a Jurassic Park, sporting new attractions, rides and dinosaurs in line with the 21st century. The Indominus Rex is a genetically modified hybrid which is ‘cooked-up’ in the lab, and is the focus of this film. Long story short, she escapes, hunts dinosaurs and people for sport, and is finally killed by a joint effort from the Tyrannosaurus, Blue the Velociraptor and the Mosasaurus: YAY! But what is particularly Criminological, in my humble opinion, is the focus and issues associated with the Indominus Rex being raised in isolation with no companionship in a steeled cage. Realistically, she lives her whole life in solitary confinement, and the rangers, scientists and management are then shocked that she has 0 social skills, and goes on a hunting spree. She is portrayed in the film as a villain of sorts, but is she really?
Recently in Violence: from domestic to institutional, we looked at the dangers and harms of placing individuals in solitary confinement or segregation. Jurassic World demonstrates this: albeit with a hybrid dinosaur which is fictitious. The dangers, and behaviours associated with the Indominus Rex are symbolic to the harms caused when we place individuals in prison. The space is too small, there is no interaction, empathy or relationships formed with the dinosaur apart from with the machine that feeds it. The same issues exist when we look at the prison system and it raises questions around why society is shocked when individuals re-offend. The Indominus Rex is a product of her surroundings and lack of relationships: there are some problematic genes thrown in there too but we shall leave that to one side for now.
There are a number of criminological issues evident in Jurassic World, (have a watch and see) and all of the Jurassic Park movies. Criminology is everywhere: in obvious forms and not so obvious forms. The issues with the prison system, segregation specifically, transcend to schools and hospitals, society in general and to dinosaurs in a fictional movie. Criminology, and with it critical thinking, is everywhere: even in the Lego Movie where everything is awesome! Conformity and deviance wrapped up in colourful bricks and catchy tunes: have a watch and see…

Road trip

In all fairness a road trip is a metaphor for life. We live in perpetual motion, moving forward and going from place to place. Our time is spent through journeys in our space, through the time of our lifespan. Alone or with others, planned or unplanned journeys are to happen. That is life as it is.
Sometimes of course a road trip is nothing more than an actual trip in a countryside, quickly to be forgotten replaced by the next one! On this occasion, I shall try to narrate it as it happened, as it is fresh in my mind and the images can be vividly recalled. Maybe in future it would serve as a reminder, but on this occasion, it is merely a reminder of a very odd trip! At this stage, I would like to state that no humans nor animals were hurt during this road trip.
I am driving on one of the island’s country roads, the road is narrow going through the lush pine forest, some sycamore trees on the side. The track is leading up and down the mountainous path. The scenery is scenic and probably the reason people choose it. The road alternates views from the forest, the valleys, the canyons and the sea in the distance. Hues of green, and blue everywhere; and the smell. The pines joined with thyme and other fragrant herbs, a combination that gives the air that scent I cannot describe. The light blue of the sky meet the Aegean blue in the distance.
As per usual, on a road trip I prepare my maps, and plan the route in advance, but just in case I also keep an eye on the road in case there is a change. On this occasion, the public works are working wonders; the street signs are non-existent so I opted out. Interestingly instead of traffic information there were signs but not about the road ahead. Somewhere is the midst of the journey there is the first sign about Jesus. According to the sign “He is the truth, the way and the life”. I am unsure about the destination, but at least Jesus is aware. The next couple of signs involve Jesus and his teachings whilst the last one is making me feel a bit uncomfortable. “Jesus died for your sins” it proclaims! Ok fair enough, let’s say that he did. Any chance of knowing also whereabouts I am and where I am heading. The route continues with further signs until we come to a stop.
Finally, more signs. On this occasion there are some holy sites and monasteries. One of them is of a Saint most revered that apparently most of his body rests in a nearby location, (minus an arm and a shin). Later, I discover the Saint helps sick children and those who suffer from cancer. Admirable, considering that he’s almost 300 years dead. Still no actual traffic information on the road! At least the signs got me reading of a fascinating man long gone. It is fascinating reading on beliefs and miracles. Within them they hold peoples’ most secret expectations, those that under normal circumstances, they dare not to speak about. This is a blog post for another time; back on the road trip and almost two hours on the journey.
At this point, a herd of cows who have been lunching on the side of the road, decided to take a nap on the road. To be honest, it is only one of them who is blocking the way, but the rest are near idly watching. At this stage, I come to a stop waiting for the cow to move. The cow who was napping opened her eyes and looks at me, I look back, she looks away and continues to lay motionless in the middle of the road. I briefly evoke the Saint. Nothing. I am contemplating Jesus and still nothing. After some time, around an hour of cow staring I am going for my last resort. I get out of the car and promise that unless the cow moves, I shall part with vegetarianism. Now I am openly threatening the cow to eat her. This is when nature retaliates. A flock of goats join the cow. They meander around me and the stubborn bovine. The road is now akin to a petting zoo.
I employ a trick I picked up from cowboy films. I raise my hat, luckily, I am wearing a hat, weaving my arms furiously and making sounds. The cow is despondent at first and the goats just talk back. After a few minutes I have managed to get the cow to move and the goats are now at the side of the road. That’s my opportunity to leave. As I turn back, I notice another car behind me; they are also travelers who begin to applaud my efforts at husbandry. The road is clear, and I am on my way.
The next hour is less eventful although the road is still hairpinned; now it’s heading downwards and from the mountains its heading to the sea. I arrive at the sea way over the expected time and I manage to find a spot to park. One the wall, next to the spot someone wrote “you vote for them every four years like cows”. The writing is black, so I assume an anarchist, or maybe the author had a similar driving experience to me, or it’s just an unfortunate metaphor. The sea is cool and the views of the sea and in the distance a group of islands, spectacular. There are hot springs near by but in this weather the sea is more than enough. After all that drive, a stop at a local taverna is inevitable. Speciality dish mosxaraki or beef stew! I think the Saint is testing me!
On the way back, the road is empty. The cows rest on the side of the road. I slow down, I look out…they look away. At a local coffee shop a patron asks for the Covid-special coffee. I suppose a joke about the thing that occupies everyone’s mind. He doesn’t wear a mask and doesn’t seem to believe this pandemic “nonsense”. I was wondering if he is related to the stubborn cow. The trip ended and it formed another of those planned road trips. There was nothing spectacular about it. There is however the crux of my point. Like life, most of our roadtrips are unspectacular on their own. It is what we remember of them that matters. In the last months millions of people went into lockdown. Their lives seemed to stand still; a road trip can also be a metaphor, provided we don’t forget the details.
“My Favourite Things”: Saffron Garside

My favourite TV show - It's probably Peep Show, I've rewatched it so many times and it doesn't stop being funny. I often find myself quoting it to other people too and it's what I put on when I don't want to think about anything My favourite place to go - The Natural History Museum has been my favourite place to go for a very long time - the building is beautiful and you could spend days in there and still not see everything. I learn something new every time I go. I also love taking the kids there now - some stuff is still the same as when I was small like the T-Rex and the earthquake room! It'll be one of the first places we go when museums and galleries reopen My favourite city - It's definitely Paris - it really reminds me of London in a lot of ways, it feels small and big at the same time and there is so much to see and do there. I was lucky enough to go at the beginning of March on a surprise trip - it was fun to be a tourist and we walked so much! My favourite thing to do in my free time - Read! If I'm not doing something else then I'm usually reading. I carry a book everywhere just in case I get a couple of minutes to read. I'm in two book clubs so always juggling a few books at once My favourite athlete/sports personality - I'm not a big sports fan and I'm not sure this counts but the kids and I have been loving doing PE with Joe Wicks. It's been great for keeping us moving during the lockdown and it's a pretty big commitment to show up every day. He always seems so positive My favourite actor - Edward Norton. I think I've seen nearly all the films he's ever been in! My favourite author - It's too difficult to choose. I really like Chuck Palahniuk and I've reread the Harry Potter series by J.K. Rowling a lot of times! My favourite drink - I'm not sure you can beat a good cup of tea. It's about the most comforting thing I can think of and it's never not a good time to put the kettle on My favourite food - caramel shortbread - but it has to be one of the really good ones (no digestive base!) and you need a good chocolate to caramel ratio! My favourite place to eat - Every Sunday my husband and I take it in turns to cook a big family meal (complete with pudding!) and we play lots of board games after. It's one of my favourite times in the week and it always feels special. I like people who - are enthusiastic about life and the things they are learning about, who want to share stories and make spontaneous decisions I don’t like it when people - don't communicate their feelings or try to resolve things through conversation - I think things would often be simpler if people tried to talk about things honestly My favourite book - I think my favourite book of all time is Treasure Island by Robert Louis Stevenson it's such a good adventure story and bits of it are really scary! My favourite book character - Bilbo Baggins! I really enjoyed The Hobbit as a child and my kids love it so much we've already read it together twice. There is something wonderful about how his character develops throughout his quest - he goes from being a reluctant adventurer to the person holding the whole thing together. He isn't motivated by greed or fame and commits himself to seeing it through. Whenever he feels disheartened he dreams of the comforts of home; cooked meals, a boiling kettle, a warm fire My favourite film - Fight Club is easily my favourite film- great actors, great soundtrack, great twist! My favourite poem - Wild Geese by Mary Oliver. She's my absolute favourite poet and it felt like magic when I first discovered her! She writes about nature with such reverence and wonder My favourite artist/band - For more than half my life it's been Green Day so I think I am stuck with them now! My favourite song - In My Mind - Amanda Palmer. I really, really love this song - positive messages and ukulele, what more do you need? My favourite art - I don't know if I have a very favourite piece of art - I love going to a modern art gallery like the Tate Modern in London or the Centre Pompidou in Paris and just spending hours losing myself in all the emotions that get stirred up. I really love the work of Yayoi Kusama but haven't been lucky enough to see her art in person yet My favourite person from history - Mary Anning made some really important fossil discoveries but didn't really get the recognition she deserved during her lifetime. Plus she was struck by lightning as a baby, which is a pretty cool story!









