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Data collection in a pandemic: Discovering what’s up with WhatsApp *or any other instant messaging service
Many of our students will be thinking about or preparing for, their dissertations. Ordinarily this is the fun part of a degree. The part where you have the freedom to research a topic of interest. Two or three years ago, none of us could have predicted we would be in the midst of a global pandemic which limits research opportunities, particularly for undergraduates who have practical and ethical limitations. One thing that I would encourage students – or indeed anyone doing research in the pandemic – to do, is to be innovative and think outside of the box when planning research. Here in the UK we are lucky enough that most of us have access to the internet. The way I communicate with friends, family and colleagues most frequently is using instant messaging services and so I incorporated this technology into my own research. In sharing my own experience of using instant messaging as a data collection tool, I hope to offer some hope that where there are obstacles, there are also ways to overcome them.
I conducted my most recent research prior to the pandemic, however I had other barriers to navigate. I was researching the victimisation of asylum seekers, and wanted to understand if, and how, they coped with these experiences. I was lucky enough to undertake two face to face interviews with most of the participants which helped me to gain an understanding of their life histories and the broader aspects of their experiences but I also wanted to understand the day to day stressors and how they coped with these events. I knew that a diary method would be an appropriate approach to elicit the data I required, however there were some limitations with using traditional written journals. All the asylum seekers who participated in my research spoke some English as a second language and some spoke the language but could not read or write proficiently. In addition to this, traditional journal entries can be time consuming and there were additional practical considerations to consider such as how I would retrieve the journals. To overcome these obstacles I decided to use digital technology to collect diary data, in part because electronic methods have been found to increase response rates, but also because most asylum seekers I have come across own a mobile phone. Mobile phones are essential to enable to contact their family in their country of origin as well as maintaining contact with their solicitor and other agencies working with them.
Once I had decided to use mobile technology, I sent weekly messages to each of the people I interviewed, asking them how they were that day and how their week had gone, what were some of the good and bad things that had happened. I did this for 12 weeks before conducting their follow up interviews. For the purpose of my doctoral thesis, the method provided data that would help me understand the day to day stress of being an asylum seeker, often resulting from structural harms perpetrated by the Home Office. This may be the mother feeling guilty after being late to pick her children up from school because she had to catch three buses to report to the Home Office and fulfil the conditions of her immigration bail; or the feeling of dread in the pit of her stomach when a brown envelope came through the door, fearful that this may be what feels like a death warrant from the Home Office ordering her deportation. Events such as these were often not mentioned during interview, when interviewees would often recall the major life events and forget the moments of everyday life. Using mobile technology meant that participants could write in their first language and either them or I could translate it. It also meant that they could quickly send a message in the moment, while a particular event was fresh in their minds.
Using mobile technology to collect data worked well for me as it helped me to stay in contact with participants and inform my follow up interviews as well as providing the information I required to answer the research questions. As anticipated the response rate was good – even those who could not afford credit were often able to access Wi-Fi and send a message from a public space. The use of mobile technology to collect diary entries overcame more barriers than it presented, and the method proved fit for purpose, gaining the data required to get a fuller picture of those I was researching. For students planning dissertations or other research projects that are to be undertaken soon, I urge you to think creatively about your research methods and modes of data collection. Although a large part of our teaching focuses on traditional methods, I encourage you to be independent thinkers and so solve the problem of doing research in a pandemic.
2020 was a year of many firsts for myself, and therefore in spite of the global pandemic (which brought with it the destruction of lives both figuratively and literally) it was actually quite an interesting personal year. I am exceptionally fortunate to be able to say I still have my health (physical, cannot claim with as much certainty about my mental health), a job, a roof over my head and have not suffered direct loss of loved ones due to COVID. Therefore, I feel a content warning is required: this blog does not look to boast or minimalize all the loss, hardship and destruction that was experienced in 2020. But taking a leaf out of my colleagues’ book, I would like to try and reflect upon 2020 positively where possible: and in all honesty I experienced some really beautiful firsts in 2020.
January 2020 saw the most magical ‘first’ I have experienced in my life: the first (and I am very hopeful my only) day as a bride! The day was filled with so much love, joy, food and laughter: where memories where created which cause me to smile on even my darkest days! And with this magical day came a wonderful honeymoon where my first experiences as a newly-wed were not too shabby at all! The Dominican Republic was beautiful in scenery, activities and people! Again, memories which fill me with warmth.
January also saw me graduate with my first masters, although I did not attend the graduation as was sunning it up with cocktails and novels in the DR!
During the first lockdown, my partner and I moved. This brought with it my first experience of living without a washing machine, along with my first experience of purchasing a washing machine (not that fun and quite expensive!). It was also my first experience of living in a house with my partner, with more than 3 rooms! Which, during a lockdown, proved to be essential in many ways: a luxury I know many could not afford.
The Criminology book club began in lockdown (not my first book club: sorry guys), but it was my first virtual book club which is something! Along with this came the delivery of workshops online, another first, and later in the year the delivery of lectures online, again another first! I also experienced my first online interview (panel, presentation the whole works) which was joyous. And received my first offer of full-time employment.
The holiday season brought with it the odd few firsts as well. It was the first holiday season my partner did not work in all the years I have known them (not through choice unfortunately), it was the first time we both drank on Christmas day (partner is usually driving or conscious of work on Boxing day). And it was the first time I did not feel the ‘lull’ in between Christmas and New Years, which was more scary than anything else.
2020 started out with such promise and hope, and threw some serious ‘end of the world’ vibes at us, and for some these were more than just vibes. It has been hard for all and catastrophic for many, but there have been glimmers throughout the year which have kept us going when it did not seem possible. For me 2020 will always be the year of destruction but also a year of firsts: some of which are currently up there as the best days, experiences and moments of my life 😊
A good few years ago a senior colleague asked me that very question. It was more of a statement, than a question and it was designed to make me think about how I approached work and perhaps more importantly how others saw me in the workplace. It fits very nicely with another saying, ‘if you want the job done, give it to a busy person’. It seems there are those in the workplace that get the job done and those that don’t. There are those that always say ‘yes’ and others that often say ‘no’. There are those that solve problems and those that don’t. Another saying from a senior manager, ‘don’t bring me problems, just bring me solutions’ sums up the majority of relationships in organisations.
My experience of managers (both middle and upper) has been varied, but unfortunately most have fallen into the category of poor, bordering on awful. Perhaps that colours my judgement, but I do know that I’ve also had some very good managers. The good managers always made me feel like I was working in partnership with them and, yet I knew who was the boss. I always tried to find a solution to a problem but if I couldn’t then the boss knew that it was a problem he or she needed to deal with, they trusted my judgement. Often what appears to be the most trivial of problems can be a show stopper, a good boss knows this. If I said ‘no’ to a piece of work, then the boss negotiated which other piece of work would be set to one side for now. Sometimes everything is a priority, and everything is important, it is for those at the most senior level to make the decisions about what will or will not get done. Making no choice is an abrogation of responsibility, suggesting it is another person’s problem is just as bad if not worse.
Good managers understand how much work people are doing and trust their workers to get on with the job in hand. A good manager knows that even the most menial of tasks takes more time than might be imagined and that things rarely go exactly to plan. There is always an element of redundancy. When someone says ‘no’ to a piece of work they understand that there is a reason for that ‘no’ and rather than simply seeing that person as being difficult or lazy, they listen and seek solutions. More importantly, they take responsibility for the problem, ‘bring me the problem and I’ll help you find the solution’.
As we move into a summer of uncertainty where the ‘new normal’ is an anxious time for most, where the ‘yes’ people are needed more than ever, and the managers need to lead from the front, if you are a manager, what will you response be when your undervalued ‘yes’ person says ‘no’?