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Grief through art and privilege
Recently, I find myself constantly listening to Cat Burns’ (2025) new album ‘How to be Human’. An incredibly catchy, moving and soulful album. Lyrically, it navigates two types of grief; the death of a loved one (father and grandfather) and the end of a relationship. The lyrics are poignant and the melodies peaceful yet emotional. For somebody who has had this album hit too close too home, it is very much a ‘box of tissues at the ready’ type of album with some ‘get up and dance’ tracks included too.
Engaging with art (music, literature, print) which embodies and navigates grief can assist some in the healing process. Different people frame different emotions which hit in a whole new way. Music, art, literature are a necessity for human kind: but they are also a privilege. A privilege for those who can create, access and afford. Space, money, creativity are needed to create but also arguably to consume art as well. Is this fair given the unfortunate reality that we all will/have been bed fellows with grief, and these resources could help people process/address/feel?
This got me thinking about the broader collective which is grief: grieving for a previous version of yourself, grieving people, grieving a home, grieving something you want but cannot have, the ending of a relationship, loss of income. When I think about it, we grieve all sorts, yet these types of grief are not ‘mainstream’, or at least I hadn’t perceived them as such. And as I thought about grief, it made me think of those within the Secure Estate (children and adults), grieving the loss of loved ones, of relationships, of possibilities and of their liberties. Are they afforded the space to grieve? They are viewed as criminally responsible, and therefore deserving of punishment, and part of this punishment is loss but how do they process this? Do they view this loss of liberty in terms of grief? Are they afforded this privilege? I highly doubt it, and I wonder if this framing of grief and loss is something which needs deeper consideration when looking at rehabilitation. How can you rebuild and move forward if you haven’t processed, or at least begun to process, the loss. The loss of who you were, the loss of time, the loss of relationships, skills, knowledge etc.
In my humble opinion the album is beautiful and has made me deal with a new wave of feelings: but I think this is a good thing. As Burns (2025) identifies in ‘All this love’: it’s just part of the process. A process, given my positionality, I am privileged to be navigating with music, literature, family and friends. A privilege not afforded to all, or for all forms of grief. I think this should change. Grief can be all consuming, even on days when you think you’re on your feet, suddenly the rug is pulled from beneath you. And the tools you have, the space to be and to feel, are essential. So why then do we only afford them to some?
Bibliography:
Burns, C. (2025) ‘How to Be Human’. Available at Amazon Music (Accessed 31st October 2025)
Rosen, M. (2004) Sad Book. Somerville, MA: Candlewick Press
Savage, M. (2025) ‘Cat Burns’ new album shows a softer side to the Traitors star’, BBC, 31st October. Available at: https://www.bbc.co.uk/news/articles/cx2pxz14ypro (Accessed 11th November 2025)
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Technology: one step forward and two steps back
I read my colleague @paulaabowles’s blog last week with amusement. Whilst the blog focussed on AI and notions of human efficiency, it resonated with me on so many different levels. Nightmarish memories of the three E’s (economy, effectiveness and efficiency) under the banner of New Public Management (NPM) from the latter end of the last century came flooding back, juxtaposed with the introduction of so-called time saving technology from around the same time. It seems we are destined to relive the same problems and issues time and time again both in our private and personal lives, although the two seem to increasingly morph into one, as technology companies come up with new ways of integration and seamless working and organisations continuously strive to become more efficient with little regard to the human cost.
Paula’s point though was about being human and what that means in a learning environment and elsewhere when technology encroaches on how we do things and more importantly why we do them. I, like a number of like-minded people are frustrated by the need to rush into using the new shiny technology with little consideration of the consequences. Let me share a few examples, drawn from observation and experience, to illustrate what I mean.
I went into a well-known coffee shop the other day; in fact, I go into the coffee shop quite often. I ordered my usual coffee and my wife’s coffee, a black Americano, three quarters full. Perhaps a little pedantic or odd but the three quarters full makes the Americano a little stronger and has the added advantage of avoiding spillage (usually by me as I carry the tray). Served by one of the staff, I listened in bemusement as she had a conversation with a colleague and spoke to a customer in the drive through on her headset, all whilst taking my order. Three conversations at once. One full, not three quarters full, black Americano later coupled with ‘a what else was it you ordered’, tended to suggest that my order was not given the full concentration it deserved. So, whilst speaking to three people at once might seem efficient, it turns out not to be. It might save on staff, and it might save money, but it makes for poor service. I’m not blaming the young lady that served me, after all, she has no choice in how technology is used. I do feel sorry for her as she must have a very jumbled head at the end of the day.
On the same day, I got on a bus and attempted to pay the fare with my phone. It is supposed to be easy, but no, I held up the queue for some minutes getting increasingly frustrated with a phone that kept freezing. The bus driver said lots of people were having trouble, something to do with the heat. But to be honest, my experience of tap and go, is tap and tap and tap again as various bits of technology fail to work. The phone won’t open, it won’t recognise my fingerprint, it won’t talk to the reader, the reader won’t talk to it. The only talking is me cursing the damn thing. The return journey was a lot easier, the bus driver let everyone on without payment because his machine had stopped working. Wasn’t cash so much easier?
I remember the introduction of computers (PCs) into the office environment. It was supposed to make everything easier, make everyone more efficient. All it seemed to do was tie everyone to the desk and result in redundancies as the professionals, took over the administrative tasks. After all, why have a typing pool when everyone can type their own reports and letters (letters were replaced by endless, meaningless far from efficient, emails). Efficient, well not really when you consider how much money a professional person is being paid to spend a significant part of their time doing administrative tasks. Effective, no, I’m not spending the time I should be on the role I was employed to do. Economic, well on paper, fewer wages and a balance sheet provided by external consultants that show savings. New technology, different era, different organisations but the same experiences are repeated everywhere. In my old job, they set up a bureaucracy task force to solve the problem of too much time spent on administrative tasks, but rather than look at technology, the task force suggested more technology. Technology to solve a technologically induced problem, bonkers.
But most concerning is not how technology fails us quite often, nor how it is less efficient than it was promised to be, but how it is shaping our ability to recall things, to do the mundane but important things and how it stunts our ability to learn, how it impacts on us being human. We should be concerned that technology provides the answers to many questions, not always the right answers mind you, but in doing so it takes away our ability to enquire, critique and reason as we simply take the easy route to a ready-made solution. I can ask AI to provide me with a story, and it will make one up for me, but where is the human element? Where is my imagination, where do I draw on my experiences and my emotions? In fact, why do I exist? I wonder whether in human endeavour, as we allow technology to encroach into our lives more and more, we are not actually progressing at all as humans, but rather going backwards both emotionally and intellectually. Won’t be long now before some android somewhere asks the question, why do humans exist?
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Concrete Jungle
The 6th February 2025 marked what would have been the 80th birthday of Bob Marley. Despite his passing at the age of 36, his iconic legacy remains through various means; from his music being played and passed down from generation to generation, to the work of his wife, children and grandchildren that work to keep his message and music alive.
I myself was introduced to the music of Bob Marley at a young age by my father. My father played bass guitar in a band and music in our household was very important and a way in which we bonded. My father also had the pleasure to watch Bob Marley play live in the 1970s.
Whilst Bob Marley and Bob Marley and the Wailers have a massive catalogue in which I have many favourites, I wanted to share a personal favourite that may be slightly less known.
I’ve been getting first year students to choose songs and then getting them to try to apply criminological theories that link to the song. I think this would be a good way of getting them thinking and applying their knowledge.
Concrete Jungle by Bob Marley and the Wailers
I love this song for many reasons which I will mention briefly.
Firstly, the lyrics are emotive and powerful. The introductory lyrics state:
No sun will shine in my day today.
The high yellow moon won’t come out to play.
Darkness has covered my light
and has changed my day into night!
These initial lyrics highlight the plight of many individuals living in Kingston, Jamaica at the time. It alludes to the lack of resources, opportunities and hope.
The song continues in this vein
Must be somewhere (sweet life) to be found (out there somewhere for me)
Instead of a concrete jungle
Where the living is harder
Oh man, you’ve got to do your best, yeah (concrete jungle)
No chains around my feet but I’m not free.
I know I am bound here in captivity.
And I’ve never known happiness.
The lyrics are deep and meaningful and Bob Marley sings them with such unrivalled conviction, pain and emotion.
Another poignant lyric in the song is:
I’ve got to pick myself from off the ground, yeah
In this yah concrete jungle
These lyrics highlight two things to me, the bitter feeling of knowing no one is there to help but themselves and second, the sheer resilience of individuals in such situations that pick themselves up from the disadvantage, poverty, and discrimination they face.
Whilst Bob Marley’s voice is unmatched, a moment must be spared to discuss the background vocals, the bass guitar and the guitar solos. Peter Tosh and Bunny Wailer’s background vocals are just as important and the higher key provides a great contrast.
Additionally, the bass guitar in this song is an important constant throughout the song, there in the background but still a key element. The guitar solo also adds an extra element to the song and arguably moves this song beyond the genre of reggae to the realm of rock and perhaps a new audience. It’s no wonder rock bands at the time were influenced by reggae music and vice versa. A good example being The Clash’s version of ‘Police and Thieves’, originally sung by Junior Murvin.
So if you have time, listen to the song, maybe a few tunes as each time you may hear and appreciate different elements of the song. I particularly encourage you to watch the performance of Concrete Jungle on The Old Grey Whistle Test, which can be found on YouTube. The live performance shows the emotion in a new way!
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It’s all about me: when did I become invisible?
I wander around on the pavement, earbuds neatly fitted, mobile phone conveniently held in front of me so I can see the person I’m talking to. You can all listen to my conversation whilst attempting to navigate around me, oops, someone bumped into me, a small boy left sprawling, I laugh, not at the small boy, but the joke my mate has just relayed, it’s funny right. People weave left and right but me, I don’t worry, I walk straight on, embroiled in my conversation, it’s not about them, it’s about me.
There’s my friend and his family, let’s stop here, in the middle of the pavement and let’s talk. What, people are having to walk in the road to get past, I’m discussing weighty matters here, can’t you see, it’s not about you, it’s about me.
I hop on the bus, earbuds, I’m not sure where they are. Now where’s that YouTube video my mate told me about, oh yeah, here it is. Now that’s hilarious, can’t hear it because of all the hub bub around me, turn it up and enjoy, I’m having a gas. Didn’t want to listen to that? It’s not about you, it’s about me.
And now at work, I take up the laptop and watch some TED talk video, I need to go somewhere so with laptop open, speaker on full, I wander across the office and out through the door held open for me. I don’t acknowledge your politeness, I don’t see you, it’s not about you, it’s about me.
I sit waiting for a colleague to join me in an open area, people around using laptops, having conversations, I turn the volume up, this video is good, I need to hear it, it’s not about the rest of you, it’s about me.
I go to the work restaurant with my friend, it’s a bit busy, never mind we can sit here. I push my chair back banging into another chair, catching the knuckles of someone that happens to be leaning on the chair. I don’t see it, I don’t see you, I want to sit here right, it’s not about you, it’s about me.
And when I learn to drive, I’m going to speed even if it is dangerous because I will need to get to where I am going quickly, it’s not about the rest of you, it’s about me. And I will be the one that overtakes all the cars in the queue, only to push in at the last moment. My indicator tells you to give me room, it’s not about you, it’s about me.
And when I have kids, I will park right outside the school, never mind if I obstruct the road, I need to pick up my little darlings, it’s not about you, it’s about me.
And in my real world, when I have to constantly move out of the way of people on phones, have to listen to videos and conversations I have no interest in, hold doors open without even a glance from the person that has walked through, have my knuckles scraped with the back of a chair, without even an acknowledgement that something has happened, despite my yelp from the pain, when I sit watching the idiots overtaking and have to brake to avoid a collision as they push into the queue, when I sit and wait in the road whilst someone strolls along, little one in tow and straps them in the back seat before having a quick chat with another parent, I inwardly shout to myself; WHEN WAS IT THAT I BECAME INVISIBLE? I’s not just about you, it’s also about me.
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Christmas Toys
In CRI3002 we reflected on the toxic masculine practices which are enacted in everyday life. Hegemonic masculinity promotes the ideology that the most respectable way of being ‘a man’ is to engage in masculine practices that maintain the White elite’s domination of marginalised people and nations. What is interesting is that in a world that continues to be incredibly violent, the toxicity of state-inflicted hegemonic masculinity is rarely mentioned.
The militaristic use of State violence in the form of the brutal destruction of people in the name of apparent ‘just’ conflicts is incredibly masculine. To illustrate, when it is perceived and constructed that a privileged position and nation is under threat, hegemonic masculinity would ensure that violent measures are used to combat this threat.
For some, life is so precious yet for others, life is so easily taken away. Whilst some have engaged in Christmas traditions of spending time with the family, opening presents and eating luxurious foods, some are experiencing horrors that should only ever be read in a dystopian novel.
Through privileged Christmas play-time with new toys like soldiers and weapons, masculine violence continues to be normalised. Whilst for some children, soldiers and weapons have caused them to be victims of wars with the most catastrophic consequences.
Even through children’s play-time the privileged have managed to promote everyday militarism for their own interests of power, money and domination. Those in the Global North are lead to believe that we should be proud of the army and how it protects ‘us’ by dominating ‘them’ (i.e., ‘others/lesser humans and nations’).
Still in 2023 children play with symbolically violent toys whilst not being socialised to question this. The militaristic toys are marketed to be fun and exciting – perhaps promoting apathy rather than empathy. If promoting apathy, how will the world ever change? Surely the privileged should be raising their children to be ashamed of the use of violence rather than be proud of it?
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Proud to be kind
On Sunday 8th October 2023, I ran the Royal Parks Half Marathon to raise money for Freedom From Torture. It took 2hrs 11mins and 56 secs in 24 degree heat; 27 supporters who donated to Freedom From Torture to sponsor me; 5 friends who were with me on the day and kept my dehydrated spirits up; 30+ individual messages of support and encouragement on and before race day; countless well wishes and congratulations after the race; and £705 raised to rehabilitate and treat torture survivors.
The humanity and kindness shown by those who donated, checked in on me, wished me well and trained with me was overwhelming. £705 is an extraordinary amount of money and is going to make a huge difference to people’s lives who have run from torture, harm and unlawful persecution. Freedom From Torture offers, people who have experienced torture, safety and provides them with skills to be able to manage and overcome their trauma. Rooted in the foundations of this charity, and individuals that support it, is the notion of kindness, caring and wanting to live in a better world were our identities as humans are what transcends all conflict, hostility and harm in the world.
Sunday 8th October was an emotional day. Because of the focus on training (actually reaching 13.1miles/21.097km), my reasons for running and raising money for Freedom From Torture became, sort of, an afterthought- something that snuck up on me now and then rather than the focal fuel powering my legs! Even the steady influx of donations didn’t quite have the gravatas to let the reality sink in. That my silly (albeit very long) run is going to be positively impacting people’s lives! People who have experienced grave harms, displacement and social injustice. It wasn’t until the race began, where other charities and organisations were visible, being surrounded by other runners in their tops signifying who they were running for, where the enormity of the event, distance and possible impact this could have, hit home! Tears as the race begins.
Tears also followed after the race. Not to be too boastful but: I ran a half marathon! On a week where my chronic illness had seriously kicked my butt! Flash back to Thursday that week and I was concerned I wouldn’t make it to the race, let alone finish it! Once that wave of overwhelmingness passed, the next wave was not far behind. People I know and care for, and people I do not know, have banded together to support survivors of torture. Their donations will provide therapy, counselling, support for survivors of torture to manage their trauma and to be able to rebuild lives which had been destroyed. The people who donated and supported in all capacities have demonstrated incredible kindness, and the reality of what this money is going towards reduced me to yet another round of tears. But this time, tears of joy. Look what we can achieve! Look what we can do with kindness! Look what we can do when we lean on those around us!
Sunday 8th October 2023 will be a day I shall not forget. It is a day which I am immensely proud of. Not just of my running achievement, but the achievement of all those committed to making a change and providing support to those that need it. Thank you to everyone who has been with me on this journey to raise money to support survivors of torture: it couldn’t have been done without you!
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The Good Doctor has me thinking…
Recently I have begun watching ABC’s The Good Doctor, which is a medical drama based in the fictional, yet prestigious, San Jose St Bonaventure Hospital and follows the professional and personal journeys of a number of characters. The show is based on a South Korean tv medical drama called Good Doctor and is produced by Daniel Dae Kim and developed by David Shore (creator of House). The main character is Dr Shaun Murphy who has Autism. He is a surgical resident in the early seasons and the show focuses on how Dr Murphy navigates his professional and personal life, as well as how the hospital and other doctors, surgeons, nurses and patients navigate Dr Murphy’s style of communication and respond to him. As a medical drama, in my humble opinion, it is highly entertaining with the usual mix of interesting medical cases and personal drama required. The characters are also relatable in a number of different areas. As a springboard for a platform to talk about equality, equity and fairness, it is accessible and thought-provoking.
A key focus of the programme is the difficulty Dr Murphy has with communication. Well, I say difficulty in communicating, but in actuality I would say he communicates differently to what is recognised as an ‘accepted’ or ‘normal’ form of communication. Dr Murphy struggles to express emotions and becomes overwhelmed when things change and are not within his controlled environment. A number of his colleagues adapt their responses and ways of interacting with him in order to support and include him, whereas others do not and argue that despite his medical brilliance, and first-rate surgical skills, he should not be treated differently to the other surgical residents, as this is deemed unfair.
Whilst watching, the claims of treating all surgical residents equally, and ensuring the hospital higher-ups are being fair; notions of John Rawls’ writing scream out at me. Students who have studied Crime and Justice should be familiar with Rawls’ veil of ignorance, liberty principles and difference principle, in particular with its reference to ‘justice’. But the difference principle weighs heavily when looking at how Dr Murphy functions within the hospital institution with its rules, procedures and power dynamics which clearly benefit and align with some people more so than others. Under the veil of ignorance, maybe an empathetic doctor or surgeon is not required, but a competent and successful one is? Maybe being empathetic is a personal circumstance rather than an objective trait? For Rawls, it is important that the opportunity to prosper is equal for all: and this might mean the way this opportunity is presented is different for different individuals. Rawls asks us to consider a parallel universe and what could be (a popular stance to take within the philosophical realm): why can’t people with autism be given the chance to save lives and perform surgeries just because they cannot communicate in a way deemed ‘the norm’ when dealing with patients.
It is possible that I am over-thinking this. And when I ask my partner about it, they raise questions about why Dr Murphy should be given different opportunities to the other residents and the harm Dr Murphy’s communication barriers could and do cause within the series. But I feel they are missing the point: it is not about different opportunities, its about different methods to ensure they all have the same opportunity to succeed as surgeons. It is not about treating everyone the same, which might on the surface appear to be fair, it is about recognising that equal treatment involves taking account for the differences. Why should Dr Murphy be measured against norms and values from an institution which is historically white, non-disabled, male, and cis-gendered? This might appear to be a lot of thought for a fictional medical drama, but to reiterate it’s an excellent programme with plenty to think about…
Bibliography:
Rawls, J. (1971) A Theory of Justice. Oxford: Oxford University Press.
Ryan, A. (1993) Justice. Oxford: Oxford University Press.
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#CriminologyBookClub: The Tiger’s Wife
I selected The Tiger’s Wife for us all to read for book club. On first impressions the book seemed to be very interesting. My understanding was that the book would be about a tiger, his wife, a grandad and The Jungle Book. I have very little knowledge of Disney, but I did enjoy the upbeat ‘Bare Necessities’ Jungle Book song as a child. As it turns out, both The Jungle Book and The Tiger’s Wife are both grim tales. In terms of The Tiger’s Wife, I enjoyed the elements of humour within the book. I also enjoyed reading about the smells, scenery and tastes of another country given that I have not been able to leave Britain for a while. The ‘deathless man’ character was also quite intriguing. I do feel unsure about this book though. At times I was puzzled about the plot. It is also an incredibly sad and heavy tale which covers themes like war, death, disease and domestic violence – perhaps not the most appropriate choice given that we are in a national lockdown! I think this is a book that I may return to in better times.
@haleysread
What struck me about the book was that it centred around death but was largely devoid of emotion. The grandmother was described as being emotional about the death of her husband, but the book was narrated in such a way that this emotion was not felt by the reader because the grandmother was not wholly present. She was always at the other end of the phone and therefore removed from the reader. Instead, the book was lightened with humorous characters such as the Deathless Man and folk tales of superstition. These characters and tales transformed what could (and perhaps should) have been a depressing tale to a mildly sorrowful yet darkly comedic series of tragedies.
@amycortvriend
This was quite possibly my favourite of all the book club reads so far, although it is a particularly tight call (4th instalment of inspector Chopra is a gem: but shhhh spoilers)! I am quite surprised by how much I enjoyed this book which appears much to the contrast of my esteemed friends in book club. It was beautifully written, depressing, full of escapism and challenging at the same time. I was truly lost in this book as a story: I am not sure I can tell you what the story is about or what the message or meaning behind it is. But I adored it. It made me think of Big Fish and The Bee Keeper of Aleppo all mixed together (another 2 gems if you have not read them). I can appreciate how perhaps it was not the most fitting for a global pandemic, but nevertheless it is a text that I will most certainly read again!
@jesjames50
In a far away corner in Europe, people try to live with the aftermath of a war. The conflict has brought up in the community, wounds that take time to heal and the doctors who look after the physical wounds are trying to cope with the long-term effects of harm. In the backdrop of that, the story of a young doctor who is remembering her beloved grandfather takes central stage. The woman discovers a grandfather through the eyes of others. This is a post war society and many things do not make sense. The author, Téa Obreht, stitches together a story of reality with a lot of surrealism to underline the absurdness of war especially a civil conflict. Symbolism becomes intricate to the story and in the end you are left wondering who is The Tiger’s Wife?
@manosdaskalou
I found the book to be hard going. That’s not to say that there weren’t some parts of it that I enjoyed but on the whole I didn’t find much in the book to excite me and at the end I was left with a feeling of …’and’. I found that too often I was unable to follow the plot getting bogged down in, what I must admit, were beautiful descriptions of countryside, villages, animals and people. For me, the story lacked purpose, describing old superstitions, combined with historical tales which seemed to have little purpose other than to provide perhaps a vivid description of the cruelty of war and its aftermath. On a more positive note, it has prompted me to research the wars in the Balkans and maybe, that will push me to return to the book
@5teveh
The timing of The Tiger’s Wife as our book club read was impeccable. Leading up to the Christmas holidays, everything seemed to become overwhelming and I felt rather numb. Reading The Tiger’s Wife with its dreamlike qualities suited my mood extraordinarily well. The subject of war, and the damage it causes, is close to my heart. In this book, it is not tales of heroes and villains, but the quiet, pervasive harm which war leaves in its wake, touching everyone and everything, in small, often indiscernible ways. We may not be at war in the UK, but it made me consider what life will be like after the pandemic, when many of those harms are also prevalent. For instance, our NHS workers may not have been in battlefield hospitals, but treating severely ill Covid-19 patients, with a high death rate, on a daily basis will undoubtedly have a profound impact. Ultimately, The Tiger’s Wife is an anti-war book, with more questions than answers, but as the pandemic has shown us, uncertainty does not mean the end of hope.
@paulaabowles
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Reality and the fairy tale world of policy and procedures
In the concept of managerialism, we see that both policy and procedures form part of the techniques employed to enhance productivity and cultural changes. These changes use a ‘calculative and rationalistic knowledge base’ which appears both ‘universalistic’, and [at first sight] ‘seems entirely good sense’ (Gilling, 2014:82).
However, this knowledge base is far from universalistic and to the ‘street level bureaucrat’ (Lipsky, 1980) often falls little short of complete naivety. Lipsky (2010) provides a valuable insight into how individuals in public service adapt unworkable policies and procedures as the idealistic meets the reality of overstretched resources and ever demanding and needy consumers of services.
Whilst both working in and studying the police as an organisation subjected to and adopting managerialist policies, I witnessed the nonsensical notions of measuring activities and the subjugation of professionalism to management ideals (Hallam, 2009). Perhaps, there could be no better example than the measurement of the length of time a call handler spent dealing with a call. This derived from the need to answer calls within a target time period. It all made sense until you begin to take into account reality – the lack of resources and the nature of calls which demanded that on some occasions operators ought to spend far longer on the phone to deal with more protracted matters, such as someone in crises who really needed help and a comforting voice whilst someone was on their way. The result of the measurements was often counterproductive, officers being sent to incidents that amounted to little more than a waste of time, ‘My Jimmy is missing and I haven’t seen him for three days’ – when the officers turn up, Jimmy turns out to be a cat or, officers being sent to locations where information regarding the incident is scant because little time has been spent on the phone to get sufficient details. In the clinical world of the policy maker, there are ideal call takers, those that have knowledge about every eventuality, and ideal call makers, those that are precise, unemotional and to the point. Nothing of course could be further from reality.
Disappointingly, I find little solace in academia. Policy and procedures abound. Teaching styles are based, not on the nuances of student types but on the ideal student. The student that has the requisite skills to read and write and think critically. The student that is always engaged and always turns up and above all else, teaching is based on idealistic (see Morse and Lewis for tutorial sizes) small student classes. Policies that are well meaning such as catering for additional needs, become unworkable in an environment where class sizes and teaching demands outstrip available resources. Like the call handler, for the lecturer, it becomes impossible to cater for those that need more attention and time. And like the call handler, lecturers are subjected to managerialist idealistic measurements of success and failure. I once heard of a manager that referred to academics as ‘slackademics’, I think is probably just an indication of how far removed from reality managers are. There are two worlds in organisations that provide a service to the public, one is based on reality the other, a fairy tale world of policies and procedures based on the ideal.
References
Gilling, D. (2014) Reforming police governance in England and Wales: managerialisation and the politics of organisational regime Change, Policing and Society, 24 (1): 81-101.
Lipsky, M. (2010) Street-Level Bureaucracy: Dilemmas of the Individual in Public Services. New York: Russell Sage Foundation.
Thoughts from the criminology team 
