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My colleague @manosdaskalou’s recent blog Do we have to care prompted me to think about how data is used to inform government, its agencies and other organisations. This in turn led me back to the ideas of New Public Management (NPM), later to morph into what some authors called Administrative Management. For some of you that have read about NPM and its various iterations and for those of you that have lived through it, you will know that the success or failure of organisations was seen through a lens of objectives, targets and performance indicators or Key Performance Indicators (KPIs). In the early 1980s and for a decade or so thereafter, Vision statements, Mission statements, objectives, targets, KPI’s and league tables, both formal and informal became the new lingua franca for public sector bodies, alongside terms such as ‘thinking outside the box’ or ‘blue sky thinking’. Added to this was the media frenzy when data was released showing how organisations were somehow failing.
Policing was a little late joining the party, predominately as many an author has suggested, for political reasons which had something to do with neutering the unions; considered a threat to right wing capitalist ideologies. But policing could not avoid the evidence provided by the data. In the late 1980s and beyond, crime was inexorably on the rise and significant increases in police funding didn’t seem to stem the tide. Any self-respecting criminologist will tell you that the link between crime and policing is tenuous at best. But when politicians decide that there is a link and the police state there definitely is, demonstrated by the misleading and at best naïve mantra, give us more resources and we will control crime, then it is little wonder that the police were made to fall in line with every other public sector body, adopting NPM as the nirvana.
Since crime is so vaguely linked to policing, it was little wonder that the police managed to fail to meet targets on almost every level. At one stage there were over 400 KPIs from Her Majesty’s Inspectorate of Constabulary, let alone the rest imposed by government and the now defunct Audit Commission. This resulted in what was described as an audit explosion, a whole industry around collecting, manipulating and publishing data. Chief Constables were held to account for the poor performance and in some cases chief officers started to adopt styles of management akin to COMPSTAT, a tactic born in the New York police department, alongside the much vaunted ‘zero tolerance policing’ style. At first both were seen as progressive. Later, it became clear that COMPSTAT was just another way of bullying in the workplace and zero tolerance policing was totally out of kilter with the ethos of policing in England and Wales, but it certainly left an indelible mark.
As chief officers pushed the responsibility for meeting targets downwards through so called Performance and Development Reviews (PDRs), managers at all levels became somewhat creative with the crime figures and manipulating the rules around how crime is both recorded and detected. This working practice was pushed further down the line so that officers on the front line failed to record crime and became more interested in how to increase their own detection rates by choosing to pick what became known in academic circles as’ low hanging fruit’. Easy detections, usually associated with minor crime such as possession of cannabis, and inevitably to the detriment of young people and minority ethnic groups. How else do you produce what is required when you have so little impact on the real problem? Nobody, perhaps save for some enlightened academics, could see what the problem was. If you aren’t too sure let me spell it out, the police were never going to produce pleasing statistics because there was too much about the crime phenomenon that was outside of their control. The only way to do so was to cheat. To borrow a phrase from a recent Inquiry into policing, this was quite simply ‘institutional corruption’.
In the late 1990s the bubble began to burst to some extent. A series of inquiries and inspections showed that the police were manipulating data; queue another media frenzy. The National Crime Recording Standard came to fruition and with it another audit explosion. The auditing stopped and the manipulation increased, old habits die hard, so the auditing started again. In the meantime, the media and politicians and all those that mattered (at least that’s what they think) used crime data and criminal justice statistics as if they were somehow a spotlight on what was really happening. So, accurate when you want to show that the criminal justice system is failing but grossly inaccurate when you can show the data is being manipulated. For the media, they got their cake and were scoffing on it.
But it isn’t just about the data being accurate, it is also about it being politically acceptable at both the macro and micro level. The data at the macro level is very often somehow divorced from the micro. For example, in order for the police to record and carry out enquiries to detect a crime there needs to be sufficient resources to enable officers to attend a reported crime incident in a timely manner. In one police force, previous work around how many officers were required to respond to incidents in any given 24-hour period was carefully researched, triangulating various sources of data. This resulted in a formula that provided the optimum number of officers required, taking into account officers training, days off, sickness, briefings, paperwork and enquiries. It considered volumes and seriousness of incidents at various periods of time and the number of officers required for each incident. It also considered redundant time, that is time that officers are engaged in activities that are not directly related to attending incidents. For example, time to load up and get the patrol car ready for patrol, time to go to the toilet, time to get a drink, time to answer emails and a myriad of other necessary human activities. The end result was that the formula indicated that nearly double the number of officers were required than were available. It really couldn’t have come as any surprise to senior management as the force struggled to attend incidents in a timely fashion on a daily basis. The dilemma though was there was no funding for those additional officers, so the solution, change the formula and obscure and manipulate the data.
With data, it seems, comes power. It doesn’t matter how good the data is, all that matters is that it can be used pejoratively. Politicians can hold organisations to account through the use of data. Managers in organisations can hold their employees to account through the use of data. And those of us that are being held to account, are either told we are failing or made to feel like we are. I think a colleague of mine would call this ‘institutional violence’. How accurate the data is, or what it tells you, or more to the point doesn’t, is irrelevant, it is the power that is derived from the data that matters. The underlying issues and problems that have a significant contribution to the so called ‘poor performance’ are obscured by manipulation of data and facts. How else would managers hold you to account without that data? And whilst you may point to so many other factors that contribute to the data, it is after all just seen as an excuse. Such is the power of the data that if you are not performing badly, you still feel like you are.
The above account is predominantly about policing because that is my background. I was fortunate that I became far more informed about NPM and the unintended consequences of the performance culture and over reliance on data due to my academic endeavours in the latter part of my policing career. Academia it seemed to me, had seen through this nonsense and academics were writing about it. But it seems, somewhat disappointingly, that the very same managerialist ideals and practices pervade academia. You really would have thought they’d know better.
In June 2020, the Thoughts from the Criminology Team blog took part in an initiative started by @blackandembodied and @jessicawilson.msrd over on Instagram. For one week, we only posted/reshared blog entries from Black writers to reiterate our commitment to do better in the fight against White supremacy, racist ideology, as well as individual, institutional, and structural violences.
With the first-year anniversary of George Floyd’s murder fast approaching (25 May), we want to run the same initiative, with entries which focus on aspects of this heinous crime. We recognise that whilst the world was shocked by George Floyd’s racist murder, for many of our friends, families and communities, his death represented generational trauma. For this reason, we have not requested new entries (although they are always welcome) and instead want our readers to have another opportunity to (re-)engage with some excellent and thoughtful entries from our talented writers.
Take some time to read, think and reflect on everything we have learned from George Floyd’s murder. In our discipline, we often strive for objectivity and run the risk of losing sight of our own humanity. So, do not forget to also look after yourself and those around you, whether physically or virtually. And most importantly listen to each other.
As you know from our regular #CriminologyBookClub entries a small group of us decided the best way to thrive in lockdown was to seek solace in reading and talking about books. Building on on what has quickly become standard practice, we’ve decided to continue with all eight bloggers contributing! Our tenth book was chosen by @amycortvriend As can be seen from below, this text gave us plenty to think and talk about.
This was an interesting choice. Having lived through 2001, it was interesting to reflect on events almost two decades ago. I’ve read quite a lot of material around the area, so the content of The Reluctant Fundamentalist didn’t really have any surprises. The use of just one voice to tell the story was interesting and left you wondering what (if anything) the other person in the conversation was saying. I found the sex scenes with Erica rather disturbing, primarily recognising that this was a vulnerable women, regardless of Changez’ motivations. Overall an interesting read, with many unanswered questions left hanging. I know I’ve filled in the blanks, but equally I recognise that other members of the criminology book club may have very different answers….@paulaabowles
Set in a Lahore café it is easy to imagine the scene and the changing scenery as day turns to night and a one-sided conversation takes place between the narrator and a stranger. In a story of the clash of two cultures and ideologies, the protagonist explains how he at first embraces the ‘American Dream’, soaking up the capitalist vision and the pathway to riches and success only to turn against these ideas as a result of some inner turmoil that he cannot fully explain. For the reader the explanation may become somewhat clearer as each page is turned but still you are left with the question, what is the purpose of this conversation? All becomes clear at the end or does it? A cleverly written plot that captivates from the start. The storyline takes the reader on a journey that is carefully narrated and beautifully descriptive. I really enjoyed the book and it took me back to some of the academic work around terrorism and fundamentalism. A good read that certainly makes you ponder some western values.@5teveh
When I think back to The Reluctant Fundamentalist, I remember being swept up in the unique style of writing, the timely and thought-provoking themes and the somewhat questionable characters. I struggled to put it down and I think it navigates some themes well (I’ll be careful of spoilers). However, once I had finished the book I was left with a crucial question: ‘What is the ending?’. I struggled with the ‘love’ relationship depicted, even more so upon reflection. And was rooting for a love interest between the protagonist and his boss, Jim, but that was not to be. All in all, I could not put the book down and thoroughly enjoyed it, however as always when I take time for critical reflection: things become a little unstuck. However, excellent choice @amycortvriend!@jesjames50
The book mostly consists of a person telling his life-story in a restaurant. For me, the storyteller’s life experiences were at times very sad, and when reflecting on scenes involving the women who he loved…maybe even a little strange. The book includes plenty of themes that are relevant to the field of criminology so I think it’s a book that criminology students would find interesting. I was intrigued by this book as I wanted to know more about the main character’s story, I also wanted to know why he was bothering to tell his story to a stranger in such detail in the first place. Overall, I thought the book was good, despite ambiguous ending!@haleysread
I did not enjoy this book. I really struggled to get past the style in which it was written which I found at times irritating and at others uncomfortable. The descriptions of the narrator’s ‘relationship’ with Erica were particularly difficult to read. There were too many things left unknown to the reader which made it difficult to feel sympathetic to any of the characters involved and the ambiguous ending was more frustrating than intriguing.@saffrongarside
The Reluctant Fundamentalist, is a novel that we as a society should read. This novel will not give you a manual on how to treat people, but it will hopefully get you to reflect on the implicit ignorance of society and the violence that is legitimised in the name of politics.
Although the backdrop of the novel is set during the 9/11 terror attacks, Mohsin Hamid, does not address the clichés of terrorism, or the morals of individuals. The focus of the novel rests on the problematic treatment and labels that society pushes onto ‘suspect’ communities, and the power that Western society holds over the rest of the world.
The main character of the story Changez, is not necessarily a likeable or loveable character, he is human, he is flawed he holds the qualities that all humans possess. But being a Pakistani national that is living in the U.S at such a volatile time, creates an atmosphere of angst that is exclusive to him and people that look like him. Throughout the novel I constantly wanted him to comply with the ideals of Western society so that he could fit in to win and be Othered less.
As an individual that is deemed different than the ‘norm’ and part of a suspect community, it is difficult to ignore how hard it is to be completely accepted and given access into a society that only gives you part membership. The blurred boundaries between fiction and nonfiction of this novel, allows for uncomfortable reflection of my own tireless navigation through society and the problematic narratives that has been thrust upon others.
This book will not solve the problems of the world, but it will allow us to reflect on who we are, how we treat each other and how we can do better as humans.@svr2727
The Reluctant Fundamentalist was definitely a fascinating read. It leaves an impression to you. There is something unsettling about the way the story progresses, and you are always on edge about what is likely to happen next. The story is a constant narration as a one-way conversation. At first the novelty of the conversation is interesting and engaging, but in parts it is stretching it, feeling a bit exaggerated. The protagonist is unclear if they are a hero or a villain, friend or foe and this sustains that suspense even further. We are left wondering as we trace different parts of his story through a seemingly random recollection of events. The writing is good and engaging leaving you wanting to know more, but for those who like the certainty of what happens this may not be for you. After I finished the book, I wasn’t sure if I liked it or not, mainly because I wasn’t sure of how I felt about the characters. One thing is for sure the subject matter and the pace of writing will leave you guessing.@manosdaskalou
Having read another of the author’s novels, I was looking forward to The Reluctant Fundamentalist and it did not disappoint. It took me a chapter or two to get used to the writing style which was almost a one-sided conversation which made you constantly wonder who the other person is, why they are there and what they are saying. Spoiler alert: we never find out. I like that the ending is open, leaving the reader to draw their own conclusions. I also enjoyed the journey of the protagonist from his desperation of wanting to succeed in his pursuit of the American dream to the realisation, triggered by 9/11, that he never truly would fit in, nor does he want to anymore.@amycortvriend
Data collection in a pandemic: Discovering what’s up with WhatsApp *or any other instant messaging service
Many of our students will be thinking about or preparing for, their dissertations. Ordinarily this is the fun part of a degree. The part where you have the freedom to research a topic of interest. Two or three years ago, none of us could have predicted we would be in the midst of a global pandemic which limits research opportunities, particularly for undergraduates who have practical and ethical limitations. One thing that I would encourage students – or indeed anyone doing research in the pandemic – to do, is to be innovative and think outside of the box when planning research. Here in the UK we are lucky enough that most of us have access to the internet. The way I communicate with friends, family and colleagues most frequently is using instant messaging services and so I incorporated this technology into my own research. In sharing my own experience of using instant messaging as a data collection tool, I hope to offer some hope that where there are obstacles, there are also ways to overcome them.
I conducted my most recent research prior to the pandemic, however I had other barriers to navigate. I was researching the victimisation of asylum seekers, and wanted to understand if, and how, they coped with these experiences. I was lucky enough to undertake two face to face interviews with most of the participants which helped me to gain an understanding of their life histories and the broader aspects of their experiences but I also wanted to understand the day to day stressors and how they coped with these events. I knew that a diary method would be an appropriate approach to elicit the data I required, however there were some limitations with using traditional written journals. All the asylum seekers who participated in my research spoke some English as a second language and some spoke the language but could not read or write proficiently. In addition to this, traditional journal entries can be time consuming and there were additional practical considerations to consider such as how I would retrieve the journals. To overcome these obstacles I decided to use digital technology to collect diary data, in part because electronic methods have been found to increase response rates, but also because most asylum seekers I have come across own a mobile phone. Mobile phones are essential to enable to contact their family in their country of origin as well as maintaining contact with their solicitor and other agencies working with them.
Once I had decided to use mobile technology, I sent weekly messages to each of the people I interviewed, asking them how they were that day and how their week had gone, what were some of the good and bad things that had happened. I did this for 12 weeks before conducting their follow up interviews. For the purpose of my doctoral thesis, the method provided data that would help me understand the day to day stress of being an asylum seeker, often resulting from structural harms perpetrated by the Home Office. This may be the mother feeling guilty after being late to pick her children up from school because she had to catch three buses to report to the Home Office and fulfil the conditions of her immigration bail; or the feeling of dread in the pit of her stomach when a brown envelope came through the door, fearful that this may be what feels like a death warrant from the Home Office ordering her deportation. Events such as these were often not mentioned during interview, when interviewees would often recall the major life events and forget the moments of everyday life. Using mobile technology meant that participants could write in their first language and either them or I could translate it. It also meant that they could quickly send a message in the moment, while a particular event was fresh in their minds.
Using mobile technology to collect data worked well for me as it helped me to stay in contact with participants and inform my follow up interviews as well as providing the information I required to answer the research questions. As anticipated the response rate was good – even those who could not afford credit were often able to access Wi-Fi and send a message from a public space. The use of mobile technology to collect diary entries overcame more barriers than it presented, and the method proved fit for purpose, gaining the data required to get a fuller picture of those I was researching. For students planning dissertations or other research projects that are to be undertaken soon, I urge you to think creatively about your research methods and modes of data collection. Although a large part of our teaching focuses on traditional methods, I encourage you to be independent thinkers and so solve the problem of doing research in a pandemic.
Over the past week or so, the Thoughts From the Criminology Team has taken part in the #amplifymelanatedvoices initiative started by @blackandembodied and @jessicawilson.msrd over on Instagram. During that time we have re-shared entries from our regular bloggers @treventoursu and @drkukustr8talk as well as entries from our graduates @franbitalo, @wadzanain7, @sineqd, @sallekmusa, @tgomesx, @jazzie9, @chris13418861 and @ifedamilola. In addition, we have new entries from @treventoursu, @drkukustr8talk and @svr2727. Each of these entries has offered a different perspective and each has provided the starting point for further dialogue.
We recognise that taking part in the #amplifymelanatedvoices is a tiny gesture, and that everyone can and should do better in the fight against white supremacy, racist ideology and individual and institutional violences.
Although this particular initiative has come to an end, the Thoughts from the Criminology Team retains its ethos, which is ‘to provide an inclusive space to explore a diversity of subjects, from a diverse range of standpoints’. We hope all of our bloggers continue to write for us for many years, but there is plenty of room for new voices.