What value life in a far-off land?
Watching the BBC news and for that matter any other news broadcast has become almost unbearable. Over the last three weeks or so the television screen has been filled with images of violence, grief, and suffering. Images of innocent men, women and children killed or maimed or kidnapped. Images of grieving relatives, images of people with little or no hope. And as I watch I am consumed by overwhelming sadness and as I write this blog, I cannot avoid the tears welling up. And I am angry, angry at those that could perpetuate such crimes against humanity. I will not take sides as I know that I understand so little about the conflict in Israel, Gaza, and the surrounding area, but I do feel the need to comment. It seems to me that there is shared blame across the countries involved, the region, and the rest of the world.
As I watch the news, I see reports of protest across many countries, and I see a worrying development of Islamophobia and Antisemitism. The conflict is only adding fuel to the actions of those driven by hatred and it provides plenty of scope for politicians in the West and other countries, to pontificate, and partake in political wrangling and manoeuvring before showing their abject disregard for morality and humanity. The fact that Hamas, as we are constantly reminded by the BBC, is a proscribed terrorist organisation, proscribed by most countries in the west, including the United Kingdom, seems to give carte blanche to western politicians to support crimes against humanity, to support murder and terrorism. How else can we describe what is going on?
The actions of Hamas should and quite rightly are to be condemned, any action that sees the killing of innocent lives is wrong. To have carried out their recent attacks in Israel in such a manner was horrendous and is a reminder of the dangers that the Israeli people face daily. But the declaration by Israel that it wants to remove Hamas from the face of the earth would, and could, only lead to one outcome, that being played out before our very eyes. The approach seems to be one of vengeance, regardless of the human cost and regardless of any rules of war or conflict or human dignity. How else can the bombing and shelling of a whole country be explained? How else can the blockading of a country to bring it to the brink of disaster be justified? How do we explain the forced migration of innocent people from one part of a country to another only to find that the edict to move led them into as dangerous a place as that they moved from? There seems to be a very sad irony in this, given the historical perspectives of the Israeli nation and its people.
We don’t know what efforts are going on behind the scenes to attempt to bring about peace but the outrageous comments and actions or omissions by some western politicians beggar belief. From Joe Biden’s declaration ‘now is not the time for a ceasefire’ to our government’s and the opposition’s policy that a pause in the conflict should occur, but not a ceasefire, only demonstrates a complete lack of empathy for the plight of Palestinian people. If not now, at what time would it be appropriate for a ceasefire to occur? It seems to me, as a colleague suggested, politicians and many others seem to be more concerned about accusations of antisemitism than they are about humanity. Operating in a moral vacuum seems to be par for the government in the UK and unfortunately that seems to extend to the other side of the house. Just as condemning the killing of innocent people is not Antisemitic nor too are the protests about those killings a hate crime. Our home secretary seems to have nailed her colours to the mast on that one but I’m not sure if its xenophobia, power lust or something else being displayed. Populism and a looming general election seems to be far more important than innocent children’s lives in a far off land.
The following quote seems so apt:
‘…. politicians must shoulder their share of the blame. And individuals too. Those ordinary citizens who allowed themselves to be incited into hatred and religious xenophobia, who set aside decades, sometimes centuries of friendship, who took up sword and flame to terrorise their neighbours and compatriots, to murder men, women, and children in a frenzy of bloodlust that even now is difficult to comprehend (Khan, 2021: 323).’[1]
If you are not angry, you should be, if you do not cry, then I ask why not? This is not the way that humanity should behave, this is humanity at its worst. Just because it is somewhere else, because it involves people of a different race, colour or creed doesn’t make it any less horrendous.
Khan, V. (2021) Midnight at Malabar House, Hodder and Stoughton: London.
[1] Vaseem Khan was discussing Partition on the Indian subcontinent, but it doesn’t seem to matter where the conflict is or what goes on, the reasons for it are so hard to comprehend.
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What cost justice? What crisis?
The case of Andrew Malkinson represents yet another in the long list of miscarriages of justice in the United Kingdom. Those that study criminology and those practitioners involved in the criminal justice system have a reasonable grasp of how such cases come about. More often than not it is a result of police malpractice, negligence, culture and error. Occasionally it is as a result of poor direction in court by the trial judge or failures by the CPS, the prosecution team or even the defence team. The tragic case of Stefan Kiszko is a good example of multiple failures by different bodies including the defence. Previous attempts at addressing the issues have seen the introduction of new laws such as the Police and Criminal Evidence Act 1984 and the Criminal Procedure and Investigations Act 1996. The former dealing in part with the treatment of suspects in custody and the latter with the disclosure of documents in criminal proceedings. Undoubtedly there have been significant improvements in the way suspects are dealt with and the way that cases are handled. Other interventions have been the introduction of the Crown Prosecution Service (CPS), removing in part, charging decisions from the police and the introduction of the Criminal Cases Review Commission (CCRC) to review cases where an appeal has been lost but fresh evidence or information has come to light.
And yet, despite better police training regarding interviews and the treatment of suspects, better training in investigations as a whole, new restrictive laws and procedures, the independence of the CPS, the court appeal system and oversight by a body such as the CCRC, miscarriages of justice still occur. What sets the Malkinson case aside from the others appears to be the failure of the CCRC to take action on new information. The suggestion being that the decision was a financial one, with little to do with justice. If the latter is proved to be true, we will of course have to wait for the results of the inquiry, then how can anyone have any confidence in the justice system?
Over the years we have already seen swingeing cuts in budgets in the criminal justice system such that the system is overloaded. Try to pop into the local police station to make a complaint of a crime, you won’t find a station open to the public. Should you have been unfortunate enough to have been caught for some minor misdemeanour and need to go to magistrates’ court for a hearing, you’ll be lucky if you don’t have to travel some considerable distance to get there, good luck with that if you rely on public transport. Should you be the victim of a more serious crime or indeed charged with a more serious offence, triable in crown court, then you’ll probably wait a couple of years before the trial. Unfortunate if you are the alleged offender and on remand, and if you are the victim, you could be forgiven for deciding that you’d rather put it all behind you and disengage with the system. But even to get to that stage, there has to be sufficient evidence to secure a prosecution and it has to be in the public interest to do so. Your day in court as a victim is likely to be hang on the vagaries of the CPS decision making process. A process that has one eye on the court backlog and another on performance targets. Little wonder the attrition rate in sex offences is so high. Gone are the days of letting a jury decide on occasions where the evidence hangs on little more than one person’s word against the other.
Andrew Malkinson and his legal representative have called for a judicial review, a review where witnesses can be compelled to attend to give evidence and documentary evidence can be demanded to be produced. Instead, the government has said there will be an independent inquiry. On a personal note, I have little faith in such inquiries. My experience is that they are rarely independent of government direction and wishes. Andrew Malkinson’s case is a travesty and the least that can be done is to have a proper inquiry. I suspect though that the Malkinson case might just be the tip of the iceberg. The Criminal Justice System is in crisis but budgetary restraint and political whim seem to be far more important than justice. We can look forward to more finger pointing and yet more reorganisation and regulation.
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Here to serve but not your slave
My wife and I were fortunate enough to go on holiday this year to a beautiful island in the Caribbean. Palm Island, a stone’s throw, well 10-minute boat ride (I’m not prone to exaggeration you understand) from Union Island, and some 45 minutes by plane to Barbados is a unique paradise described as the Maldives in the Caribbean.
The circumstances of the people that work on Palm Island (and history) are perhaps not too dissimilar to those that work in Cape Verde, a subject of a previous blog. Wages are poor, the staff are not exactly affluent, and work is hard to come by. Many have gravitated to Palm Island from nearby islands to find work and have subsequently stayed on Union Island, commuting every day after a long shift. Others stay on Palm Island in staff accommodation, returning home to their families every few months in St. Vincent and elsewhere. Whilst guests enjoy luxurious accommodation, great food and plentiful drinks, the workers receiving low wages, relying on a percentage of the service charge and tips, do not even have the luxury of a constant water supply on Union Island. Palm Island has its own water processing plant, Union Island does not. Hence the gardener telling me he had to pay $250 dollars to have water delivered to his home; £100 for the water and $150 for the delivery. The dry season is hard going and financially precarious.
The Island shut down during Covid and many of the workers returned home with no wages for the duration. Poverty is not an alien concept to them. Their lives and that of the visitors couldn’t be further apart and yet are intertwined by capitalism in the form of tourism. They need the tourists to sustain the jobs, the more tourists, the more in service charges and tips. Of course, the owners of the island want more tourists because it brings in more revenue. A moral dilemma for some perhaps, well for me anyway. I won’t be pretentious and state that I go to the island to support the local economy, vis-a-vie the poor people, I go there for a really good holiday. But here is the crux of the matter, and hence the title, I try my utmost to treat the staff with respect. I recognise that they are paid to serve me and other guests, and they do a brilliant job, but they are not my servants or slaves (the historical significance should be obvious). And yet I have witnessed people demanding drinks without a please or thank you, “give me a vodka”, “she wants a rum and coke”. I have seen people coming off yachts with day passes for the island, they came, they saw, they made a complete mess and they left…. You can clear up our mess! Glasses left all over the beach, beach towels left wherever, they last used them. “What did your last servant die of”, I ask, as they slope off into the rum filled sunset? “It certainly wasn’t old age” I shout after them. But it just seems lost on them.
I ask myself would they have treated me like that had I been the one behind the bar? I think not, perhaps the lighter colour of my skin may have persuaded them that I am worthy of some courtesy. But then who knows, it seems that some people that have money have a certain arrogance and disregard for anyone else.
Not all of the customers were like that, most were polite and some very friendly with the staff. But we shouldn’t forget the power dynamics, and above all else the privilege that some of us enjoy. Above all else it is a useful reminder that when people are there to serve, they are not your servant nor your slave and they and the job they do deserves respect.
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Thinking about ‘Thoughts from the Criminology Team’
This is the sixth anniversary of the blog, and I am proud to have been a contributor since its inception. Although, initially I only somewhat reluctantly agreed to contribute. I dislike social media with a passion, something to be avoided at all costs, and I saw this as yet more intrusive social media. A dinosaur, perhaps, but one that has years of experience in the art of self-preservation. Open up to the world and you risk ridicule and all sorts of backlash and yet, the blog somehow felt and feels different. It is not a university blog, it is our team;s blog, it belongs to us and the contributors. What is written are our own personal opinions and observations, it is not edited, save for the usual grammar and spelling faux pas, it is not restricted in any way save that there is an inherent intolerance within the team for anything that may cause offence or hurt. Government, management, organisations, structures, and processes are fair game for criticism or indeed ridicule, including at times our own organisation. And our own organisation deserves some credit for not attempting to censure our points of view. Attempts at bringing the blog into the university fold have been strongly resisted and for good reason, it is our blog, it does not belong to an institution.
As contributors, and there are many, students, academics and guests, we have all been able to write about topics that matter to us. The blog it seems to me serves no one purpose other than to allow people space to write and to air their views in a safe environment. For me it serves as a cathartic release. A chance to tell the world (well at least those that read the blog) my views on diverse topics, not just my views but my feelings, there is something of me that goes into most of my writing. It gives me an opportunity to have fun as well, to play with words, to poke fun without being too obvious. It has allowed us all to pursue issues around social injustices, to question the country, indeed the world in which we live. And it has allowed writers to provide us all with an insight into what goes on elsewhere in the world, a departure from a western colonial viewpoint. I think, as blogs go it is a pretty good blog or collection of blogs, I’m not sure of the terminology but it is certainly better than being a twit on Twitter.
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A race to the bottom
Happy new year to one and all, although I suspect for many it will be a new year of trepidation rather than hope and excitement.
It seems that every way we turn there is a strike or a threat of a strike in this country, reminiscent, according to the media, of the 1970s. It also seems that every public service we think about (I mean this in the wider context so would include Royal Mail for example,) is failing in one way or another. The one thing that strikes me though, pardon the pun, is that none of this has suddenly happened. And yet, if you were to believe media reporting, this is something that is caused by those pesky unions and intransigent workers or is it the other way round? Anyway, the constant rhetoric of there is ‘no money’, if said often enough by politicians and echoed by media pundits becomes the lingua franca. Watch the news and you will see those ordinary members of the public saying the same thing. They may prefix this with ‘I understand why they are striking’ and then add…’but there is no money’.
When I listen to the radio or watch the news on television (a bit outdated I know), I am incensed by questions aimed at representatives of the railway unions or the nurses’ union, amongst others, along the lines of ‘what have you got to say to those businesses that are losing money as a result of your strikes or what would you like to say to patients that have yet again had their operations cancelled’? This is usually coupled with an interview of a suffering business owner or potential patient. I know what I would like to say to the ignorant idiot that asked the question and I’m sure most of you, especially those that know me, know what that is. Ignorant, because they have ignored the core and complex issues, wittingly or unwittingly, and an idiot because you already know the answer to the question but also know the power of the media. Unbiased, my ….
When we look at all the different services, we see that there is one thing in common, a continuous, often political ideologically uncompromising drive to reduce real time funding for public services. As much as politicians will argue about the amount of money ploughed into the services, they know that the funding has been woefully inadequate over the years. I don’t blame the current government for this, it is a succession of governments and I’m afraid Labour laying the blame at the Tory governments’ door just won’t wash. Social care, for example, has been constantly ignored or prevaricated over, long before the current Tories came to power, and the inability of social care to respond to current needs has a significant knock-on effect to health care. I do however think the present government is intransigent in failing to address the issues that have caused the strikes. Let us be clear though, this is not just about pay as many in government and the media would have you believe. I’m sure, if it was, many would, as one rather despicable individual interviewed on the radio stated, ‘suck it up and get on with it’. I have to add, I nearly crashed the car when I heard that, and the air turned blue. Another ignoramus I’m afraid.
Speak to most workers and they will tell you it is more about conditions rather than pay per se. Unfortunately, those increasingly unbearable and unworkable conditions have been caused by a lack of funding, budget restraints and pay restraints. We now have a situation where people don’t want to work in such conditions and are voting with their feet, exacerbating the conditions. People don’t want to join those services because of poor pay coupled with unworkable conditions. The government’s answer, well to the nurses anyway, is that they are abiding by the independent pay review body. That’s like putting two fingers up to the nurses, the health service and the public. When I was in policing it had an independent pay review body, the government didn’t always abide by it, notably, they sometimes opted to award less than was recommended. The word recommendation only seems to work in favour of government. Now look at the police service, underfunded, in chaos and failing to meet the increasing demands. Some of those demands caused by an underfunded social and health care service, particularly mental health care.
Over the years it has become clear that successive governments’ policies of waste, wasted opportunity, poor decision making, vote chasing, and corruption have led us to where we are now. The difference between first and third world country governments seems to only be a matter of degree of ineptitude. It has been a race to the bottom, a race to provide cheap, inadequate services to those that can’t afford any better and a race to suck everyone other than the rich into the abyss.
A government minister was quoted as saying that by paying wage increases it would cost the average household a thousand pound a year. I’d pay an extra thousand pound, in fact I’d pay two if it would allow me to see my doctor in a timely manner, if it gave me confidence that the ambulance would turn up promptly when needed, if it meant a trip to A&E wouldn’t involve a whole day’s wait or being turned away or if I could get to see a dentist rather than having to attempt DIY dentistry in desperation. I’d like to think the police would turn up promptly when needed and that my post and parcels would be delivered on time by someone that had the time to say hello rather than rushing off because they are on an unforgiving clock (particularly pertinent for elderly and vulnerable people).
And I’m not poor but like so many people I look at the new year with trepidation. I don’t blame the strikers; they just want to improve their conditions and vis a vis our conditions. Blaming them is like blaming cows for global warming, its nonsensical.
And as a footnote, I wonder why we never hear about our ex-prime minister Liz Truss and her erstwhile Chancellor Kwasi Kwarteng; what a fine mess they caused. But yesterday’s news is no news and yet it is yesterday’s news that got us to where we are now. Maybe the media could report on that, although I suspect they probably won’t.
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Avoiding challenge: A strategy for organisational change
Have you ever wondered as a manager or worker what the best way is to avoid having your ideas challenged? Tired of trying to make organisational changes and having those changes called into question. Fed up with trying to instigate something only for someone else to be less than keen. Had enough of trying to do things that will promote your ambitions only to be thwarted by others that just have to add their two pennorth in? Annoyed at extra work being created for you because of a lack of acceptance of your ideas? Are you fed up with the ‘nay sayers’? The answer is simple… don’t communicate anything, just make the changes, and wait for yet another calamity.
The above of course is somewhat tongue in cheek and I am reminded of working with some consultants several years ago (you know the ones; steal your watch to tell you the time). I jest, as they had some sage advice on change management. Two things that come to mind: If you think you have communicated enough about change, you haven’t; communicate more. And find the person or group that needs convincing and work with them, it’s the ‘nay sayers’ that need to be convinced, not the ‘yay sayers’. They are far more valuable to your organisation than those that say ‘yes’.
What we were talking about was major organisational change, but even small changes can have a major impact on a workforce. In our own organisation a recent staff survey suggested that ‘Over 50% of respondents considered that consultation about change at work is poor’. That of course relates to previous iterations of change and a new management team would hope to address the issues. However, in doing so there is a need for organisational change.
I’ve had recent experience of being told that something was happening because someone, in agreement with someone else, thought it was a good idea. It promotes their department, showing them in a good light; they took the idea to a meeting and lo and behold, it is agreed. No consultation with those that need to implement the idea, which may be good or bad, who knows. The point being that it is not just change brought about by managers without consultation that causes annoyance, anxiety and stress, it is those daily working practices of people in the organisation that fear challenge of their ideas. Changes are often made with the best of intentions. Sometimes those intentions are to alleviate burgeoning workloads within a department, sometimes to promote the organisation or individuals or to lighten the burden on students, for example. Often, there is consultation, but it is consultation with the wrong people, consultation with the ‘yay sayers’ and those that have little idea about the impact of the change (for the best will in the world, managers can’t know every detail of the work carried out by their staff). Such consultation avoids scrutiny but provides a thin veneer of respectability. Time and again we see staff queuing up to join consultative groups, but how many of these do so with a view to providing a real critique? Take the idea to a management meeting, get it agreed and there you are, its done. If asked about consultation, then the answer is ‘yes of course we did’. The problem is nobody asks the question ‘who exactly did you consult with’?
It will take a huge shift in organisational culture to get the ‘nay sayers’ to volunteer for consultative exercises. They need convincing that their voice is valued and yet they are a valuable asset. Challenge and scrutiny are healthy and help to mitigate unwanted and unintended consequences.
There is nothing worse than having it done to you when it could so easily have been a case of having it done with you. Next time you think about changing something, don’t assume you know best, by doing so you demonstrate how little you value others.
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“Quelle surprise” – another fine mess
The recent HMICFRS publication An inspection of vetting misconduct and misogyny in the police service makes difficult reading for those of us that have or have had any involvement in the police service in England and Wales. Of course, this is not the first such report and I dare say it will not be the last. There is enough evidence both academic and during the course of numerous inquiries to suggest that there is institutional corruption of all sorts in the police service, coupled with prevailing racist and misogynistic attitudes. Hardly a surprise then that public confidence is at an all-time low.
As with so many reports and associated inquiries, the finger of blame is pointed at the institution or individuals within it. The failings are organisational failings or departmental or individual. I cast my mind back to those inquiries into the failings of social services or the failings of NHS trusts or the failings of the Fire and Rescue service or any other public body, all the fault of the organisation itself or individuals within it. Too many inquiries and too many failings to count. More often than not the recommendations from these reports and inquiries involve rectifying processes and procedures and increasing training. Rarely if ever do these reports even dare to dip their toe into the murky waters relating to funding. Nobody on these inquiries would have the audacity to suggest that the funding decisions made in the dark corridors of government would later have a significant contribution to the failings of all of these organisations and the individuals within them. Perhaps that’s why those people are chosen to head the inquiries or maybe the funding decisions are long forgotten.
Twenty percent budget cuts in public services in 2010/11 meant that priorities were altered often with catastrophic consequences. But to be honest the problems go much further back than the austerity measures of 2010/11. Successive governments have squeezed public services in the interest of efficiency and effectiveness. The result, neither being achieved, just some tinder box ready to explode into disaster. And yet more hand wringing and finger pointing and costly inquiries.
The problem is not just that the organisations failed or that departments or individuals failed, the problem is that all the failings might have been prevented if there was money available to deliver the service properly in the first place. And to do that, there needs to be enough staff, enough training, and enough equipment. And who is responsible for ensuring that happens?
Now you may say that is all very well but what of the police officers that are racist and misogynistic or corrupt and what of institutional corruption? After all the HMICFRS report is not just about vetting procedures but about the attitudes and behaviours of staff. A good point but let me point you to the behaviour of government, not just this government but preceding governments as well. The expenses scandal, the bullying allegations, the improper behaviour in parliament, the complete disregard for the ethics or for that matter, common decency. And what of those successive budget cuts and lack of willingness to address very real issues faced by staff in the organisations.
Let me also point you to the behaviour of the general public from whom the police officers are recruited. A society where parents that attend children’s football matches and hurl abuse at the referee and linesmen, even threatening to see them in the car park after the match. Not a one off but from recent reports a weekly occurrence and worse. A society now where staff in shops are advised not to challenge shoplifters in fear of their own safety. A society where there is a complete disregard for the law by many on a daily basis, including those that consider themselves law abiding citizens. A society where individuals blame everyone else, always in need of some scapegoat somewhere. A society where individuals know individually and collectively how they want others to behave but don’t know or disregard how they should behave.
I’m not surprised by the recent reports into policing and other services, saddened but not surprised. I’m not naïve enough to think that society was really any better at some distant time in the past, in fact there were some periods where it was definitely worse and policing of any sort has always been problematic. My fear is we are heading back to the worst times in humanity and these reports far from highlighting just an organisational problem are shining a floodlight on a societal one. But it suits everyone to confine the focus to the failings of organisations and the individuals within them. Not my fault, not my responsibility it’s the others not me, quelle surprise.
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‘Now is the winter of our discontent’
As I write this blog, we await the detail of what on earth government are going to do to prevent millions of our nations’ populations plummeting headlong into poverty. It is our nations in the plural because as it stands, we are a union of nations under the banner Great Britain; except that it doesn’t feel that great, does it?
As autumn begins and we move into winter we are seeing momentum gaining for mass strikes across various sectors somewhat reminiscent of the ‘winter of discontent’ in 1979. A few of us are old enough to remember the seventies with electricity blackouts and constant strikes and soaring inflation. Enter Margaret Thatcher with a landslide election victory in 1979. People had had enough of strikes, believing the rhetoric that the unions had brought the downfall of the nation. Few could have foreseen the misery and social discord the Thatcher government and subsequent governments were about to sow. Those governments sought to ensure that the unions would never be strong again, to ensure that working class people couldn’t rise up against their business masters and demand better working conditions and better pay. And so, in some bizarre ironic twist, we have a new prime minister who styles herself on Thatcher just as we enter a period of huge inflationary pressures on families many of whom are already on the breadline. It is no surprise that workers are voting to go on strike across a significant number of sectors, the wages just don’t pay the bills. Perhaps most surprising is the strike by barristers, those we wouldn’t consider working class. Jock Young was right, the middle classes are staring into the abyss. Not only that but their fears are now rapidly being realised.
I listened to a young Conservative member on the radio the other day extolling the virtues of Liz Truss and agreeing with the view that tax cuts were the way forward. Trickle down economics will make us all better off. It seems though that no matter what government is in power, I have yet to see very much trickle down to the poorer sectors of society or for that matter, anyone. The blame for the current economic state and the forthcoming recession it seems rests fairly on the shoulders of Vladimir Putin. Now I have no doubt that the invasion of Ukraine has unbalanced the world economic order but let’s be honest here, social care, the NHS, housing, and the criminal justice system, to name but a few, were all failing and in crisis long before any Russian set foot in the Ukraine.
That young Conservative also spoke about liberal values, the need for government to step back and to interfere in peoples lives as little as possible. Well previous governments have certainly done that. They’ve created or at least allowed for the creation of the mess we are now in by supporting, through act or omission, unscrupulous businesses to take advantage of people through scurrilous working practices and inadequate wages whilst lining the pockets of the wealthy. Except of course government have been quick to threaten action when people attempt to stand up for their rights through strike action. Maybe being a libertarian allows you to pick and choose which values you favour at any given time, a bit of this and a bit of that. It’s a bit like this country’s adherence to ideals around human rights.
I wondered as I started writing this whether we were heading back to a winter of discontent. I fear that in reality that this is not a seasonal thing, it is a constant. Our nations have been bedevilled with inadequate government that have lacked the wherewithal to see what has been developing before their very eyes. Either that or they were too busy feathering their own nests in the cesspit they call politics. Either way government has failed us, and I don’t think the new incumbent, judging on her past record, is likely to do anything different. I suppose there is a light at the end of the tunnel, we have pork markets somewhere or other.
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Capitalism and tourism: an ethical conundrum
After a two-year delay in our holiday booking due to the Covid pandemic, my wife and I were fortunate enough to spend a two-week holiday in Cape Verde (Cabo Verde) on the island of Sal. We’ve been lucky enough to visit the islands several times over the last ten years. Our first visit was to Boa Vista but since the hotel that we liked no longer seemed to be available through our tour operators, we ended up going to Sal. When we first visited Boa Vista, there was little to be found outside of the hotel other than deserted beaches and the crashing of the Atlantic waves on the seashore. There was a very large hotel on the other side of the island and a smattering of smaller hotels dotted around, but that was it. After several visits we began to notice that other hotels were popping up along the seashore and there was a definite sense of development to cater for the holiday trade. The same can be said of Sal. The first hotel we visited had only just been built and there were the foundations of other buildings creeping up alongside but in the main, it seemed pretty deserted. Now though there are hotels everywhere and a fairly new very large one not that far away from where we stayed.
The first thing you notice as a visitor to the islands is that this is not an affluent country, far from it. Take a short trip into the town centre and you very rapidly see and sense the pervading poverty. This is a former Portuguese colony, and it comes as no surprise that it played a strategic role in the slave trade until the late nineteenth century whereupon it saw a rapid economic decline. Tourism has boosted the economy and plays a significant role in the country’s population, and this became even more evident during our latest visit. The country is only just recovering from the pandemic and several of the hotels were still mothballed as were the various businesses along the sea front. I’m not sure what the situation was or is in the country with regards to welfare, but I wouldn’t mind betting that they’d never heard of the word furlough, let alone implemented any such scheme. Quite simply no tourism means no work and no work means no wages, such as they are. In conversation with a number of the staff at the hotel, it became obvious that they were not only pleased we were there, but that they wanted us to return again. We were often asked if we would come back and one person, I spoke to pleadingly asked us to return as ‘we need the job’. Of course, it’s not just us that need to return, it’s all the tourists. Tourism supports so many aspects of the economy, not just jobs in hotels but local businesses as well. I think the fact that we keep going back there says something about the lovely people that we’ve been privileged to meet.
But then as I sat one night contently sipping a gin and tonic, debating whether I should have another before dinner, I began to think about whether all of this was ethical. The hotel we stayed in was part of a large international chain. Nearly all the hotels are part of large multinational corporations servicing their shareholders. Whilst my relaxation and enjoyment is great for me, it is on the back of the exploitative nature of the service industry. A business that probably doesn’t pay high wages, those working in the service industry in this country can probably attest to that, so goodness knows what it’s like in an impoverished place such as Cape Verde. My enjoyment therefore promotes exploitation and yet vis-a- vie enables people to have much needed work and pay. Of course, I may have this all wrong and the companies are pouring millions into the country to improve living standards for the inhabitants, and they may pay wages that are very reasonable. But somehow, because of the nature of business, and the eye on profit margins, I very much doubt it. When businesses consider business ethics, I wonder how far they cast the ethical net? As for me, it’s a bit of Catch 22, damned if you do and damned if you don’t. But then so much of life seems to be like that.
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Policy, procedures, processes, and failure
Examine any organisation and you will find a myriad of policy and procedures that are designed to inform its processes and guide employees. On paper, these formalised ideals and directions make absolute sense but frequently they bear no relationship to reality and rather than empowering, they constrain and often demoralise. These idealistic notions of how an organisation should function facilitate the dehumanising effects of managerial diktat and engender an internalisation of failure amongst employees.
By way of an example, in the 1990s police forces began to consider notions of Standard Operating Procedures (SOPs) in respect of crime investigation. These SOPs seemed on the face of it to be a good idea. The police service, driven by government notions of New Public Management, were being measured on crime reduction and crime detection. Performance indicators were propped up by idealistic notions coming out of government supported by HMIC and the now defunct Audit Commission that catching more criminals would engender a virtuous circle resulting in crime reduction. Nothing of course, was further from the truth. But the introduction of SOPs was meant to attempt to address police failings. These, certainly in one force, were at the outset seen as a guide, a minimum standard required in an investigation. They weren’t intended to constrain.
A small department was set up in this force to measure adherence to these SOPs and to report back where there were inherent failures. For example, on attending a house burglary, the attendant officers were required to take a statement from the householder, and they were required to carry out house to house enquiries in the vicinity. At the very least, they needed to knock on doors either side of the house that had been burgled and a couple of houses across the road. Frequently the statement wasn’t taken, or the house-to-house enquiries hadn’t been completed. It became clear that the officers were failing to carry out simple procedures. Measuring adherence to SOPs and providing feedback to promote improvement soon resulted in measuring adherence in order to enforce compliance.
In hindsight, there should have been a realisation that the SOPs, far from being helpful were in fact having a detrimental effect. Where officers could have carried out further investigations based on their professional judgement, they adhered to the minimum required in the SOPs or simply failed to comply with them fully. This was partially resultant of a notion amongst officers that discretion was being curtailed, but more notably it was driven by other processes and organisational priorities. These other processes were to do with attendance at other incidents. Graded as a priority by the control room, officers were being pulled off the burglary investigation and therefore couldn’t comply with the burglary investigation SOPs. Police forces were also being measured on how quickly they responded to and arrived at various calls for service. There was clearly a direct conflict between management ideals and reality with the officers being set up to fail in one aspect or another. There were simply not enough staff to do all the work and to manage the overwhelming demands at certain times.
One way of dealing with the failures was to link these to the performance and development review (PDR) process. The development aspect was a somewhat redundant term as the PDR was all about performance. Of course, each time the PDR came around the officers had failed to achieve their objectives. This provided lots of evidence of people not doing their job properly. In the wider gamut of crime figures officers at various levels began to realise that the only way to avoid accusations of poor performance was to manipulate the crime figures. In the meantime, those driving the behaviours, washed their hands of them whenever someone was found out, often hiding behind the SOPs and policy. The misuse of the PDR process and the consistent scrutiny of performance metrics resulted in the internalising of failure by staff. Whole systems and processes had been set up to measure failure, after all how could success be measured if it could never be achieved. Of course, it could never be achieved because the ambition and driving force behind this, government’s notions of crime control, were based on ideals and rhetoric not science. But the overriding fact was that it could never be achieved because there were never enough resources to achieve it.
The failure of course wasn’t in the officers that didn’t adhere to the SOPs or those that manipulated crime figures to try to avoid overbearing scrutiny, it was the failure of managers to provide adequate resources. It was a failure of managers to try to understand what reality looked like and it was a failure of managers to deal with the dehumanising effects of policy, procedure and processes.
Having left the police, I thought higher education would somehow be different. I don’t think I need to say anymore.
Thoughts from the criminology team 