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The other day I had occasion to contact Her Majesty’s Revenue and Customs (HMRC) and I did this via a web chat. My query was simply about seeking an explanation regarding tax relief. I compiled my question starting off with ‘good morning, I’ve had my tax code updated and am a little confused.’ I then went on to explain in a few short words where the confusion lay.
The response back was quite familiar, it would be to those that use web chat and quite expected, ‘Thank you for your patience, the next available advisor will be with you shortly. You are 7 in the queue’. Little was I to know at this stage, that my patience was about to be severely tested, not by the waiting time but by the advisor who, to avoid any embarrassment to the real person, we will simply call ‘Jo’. After eight minutes of waiting (not a particularly long time) I was through to Jo and greeted with a request for my details for security.
Once supplied, I was told that Jo would be looking at my record. Jo then responded by telling me that the adjustment in my tax code was due to an underpayment from the 18/19 tax year, explained how much it was and the fact it would be collected through the tax code. Now I should point out, this was not the question I was asking, RTFQ, I wanted to know about an aspect of tax relief and just to add to the confusion, the HMRC website tells me I do not owe any tax from the 18/19 year. The latter makes sense to me because I paid off the amount owed in 19/20. A little agitated I responded with my question again trying to make it a little clearer, as if it wasn’t clear enough. I added to this by asking if my assumptions were perhaps incorrect and if so could Jo tell me when the rules had changed. The response was ‘one moment’. Four minutes later I asked, ‘are you still there?’, the terse response was, ‘yeah, i (sic) am looking through the guidance for you’. This does not bode well!
Trying to be helpful, I responded by explaining the tax relief I received last year, and the fact that I ought to receive it this year, unless of course the rules have changed the response, ‘one moment please’. To be followed by ‘the 480 is from 480.00/40% = 1200 so its at 40%’. Now I’m no Trigger (see Only Fools and Horses) but this mathematical genius has me somewhat perplexed, so I pushed a little further to see if I could get an explanation of this. I ended up with ‘480.00/40% =1200 which is 40% of the 480’.
My patience wearing a little thin now, I asked to speak to a supervisor only to be told there was no supervisor available and ‘They will be telling you the same thing, you can call in to speak to someone else if you want’. So, I can hang up on the web chat, start another and in the lottery of numpties, I will take my chance that I might not get another Jo to answer my query, I think not. To add insult to injury, Jo had just previous to this provided me with an answer that was in fact the basis of my question, we seemed to have gone full circle (RTFQ). In desperation and trying to prevent my blood pressure rising further I tried to draw this to a close by pointing out the problem as I see it, prefixing this with, ‘I’m not trying to be difficult. I just want an explanation as to why …’. I followed this up with, ‘If you cannot answer that, then please just say so’. The response, ‘I have explained to you the best way i (sic) can Stephen’. Now that’s me told! Best not push it further.
I recall first hearing the term RTFQ when I was about to sit a promotion exam. RTFQ the invigilator shouted, before gazing upon my quizzical expression, ‘read the f*** question’ he explained. I frequently remind my students of this mantra before they sit exams, it is one that serves us well, not just at university when sitting exams or completing assignments, but in life. Although I’m not sure that RTFQ is something that Jo needs to prioritise whilst tripping through the wonderment of mathematical equations.
Or maybe, just maybe, it is a new tactic by HMRC to limit enquiries. I certainly won’t be calling back in a hurry.
The Office of National Statistics has admitted to some frailties in its data collection around migration. What a shock it must have been to discover that the manner in which it collected the data was somewhat flawed, so much so that they have now downgraded the data to ‘experimental’.
It might seem almost laughable that an organisation that prides itself in, and espouses data accuracy and has in the past criticised police recorded figures for being inaccurate (we know they are) has itself fallen foul of inaccuracies brought about by its own ill thought out data gathering attempts. The issue though is far greater than simple school boy errors, these figures have had a major impact on government policy for years around immigration with calls for greater control of our borders and the inevitable identification of the ‘other’.
The figures seem to be erroneous from somewhere between the mid-2000s and 2016, although it is unclear how accurate they are now. New analysis shows that European Union net migration was 16% higher in 2015-16 than first thought. Whilst the ONS admits that its estimation of net migration from non-EU countries is overestimated, it is not clear exactly by how much this might be.
Such a faux pas led to the story hitting the news; ‘EU migration to UK ‘underestimated’ by ONS’ (BBC, 2019) and ‘Office for National Statistics downgrades ‘not fully reliable’ official immigration data as experts claim figures have been ‘systematically under-estimating net migration from EU countries’ (Daily Mail, 2019).
So, there we are the ONS gets statistics wrong as well and the adjusted figures simply support what Brexiteers have been telling everyone all along. But why release the figures now? When were these errors identified? Surely if they have been inaccurate until 2016 then the mistake must have been found some short time after that. So why wait until the eleventh hour when ‘Brexit means Brexit’ is about to come to a calamitous conclusion? And why those headlines? Why not the headline ‘Big mistake: net migration from outside the EU vastly overestimated’?
I’m not one to subscribe to conspiracy theories but at times it is difficult to overlook the blindingly obvious. So called independent bodies may not be that independent, the puppet master pulls the strings and the puppets dance. Little value in headlining facts that do not support the right-wing rhetoric but great political value to be had in muddying the waters about the EU and open borders.
This discourse ignores the value of migration and simply plays on the fears of the populace, these are well rehearsed and now age-old arguments that I and many others have made*. The concern though is when ‘independent institutions’ subtly start to join in the furore and the moral compass starts to become distorted, subjugated to political ideals. I can’t help but wonder, what would Durkheim make of it?
* It is well worth watching Hollie McNish’s Mathematics on YouTube.