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Who cares what I think?
Erzsébet Korb (1923) Girl’s Portrait (Thinker; Contemplation)
The other week, I went for a meal with a friend. The food was lovely, the staff and environment welcoming and friendly and company, fabulous. A couple of days later I was thinking about that evening and I wondered why I had not felt the need to write some positive feedback on google, or similar. The answer was because I felt that I and my dining companion, had expressed our pleasure both in word and deed (the plates were clean!). Thus, the relationship between diners and restaurant staff had been overwhelmingly positive and this had been expressed by both.
However, wherever we go nowadays, we are regularly confronted by requests for feedback; “how is my driving?”, “did you enjoy your meal?” “would you recommend our services to others”? Often these questions are accompanied by Likert scales, so we can record our opinion on almost everything. Sometimes we might take some time to consider the options, other times we might just tick random boxes, more usually (if I’m anything to go by) I just don’t engage with such requests. Despite their often-jolly appearance, these questions are not harmless, they have an impact, most usually to measure individuals’ performances.
Whether we engage with such requests or not, we do not question whether we are well-placed to judge. So, for instance, as a driver of probably one of the smallest cars on the market (that’s me!), I’m expected to be able to mark the driver of a lorry. Or someone, who has the cooking know-how of a small child (I speak for myself again!) is expected to form an opinion on a dish prepared by a trained chef, these questions are hardly fair. More importantly, my answers are meaningless; whilst I might respond “the lorry appeared to take the corner a bit wide”, I have neither knowledge or understanding of the turning circle of a 32-tonne lorry. Similarly, my thoughts about the heat of a Bangladeshi biryani or the sweetness of a mille-feuille is neither here nor there. Given I can neither drive a lorry nor cook these wonderful dishes, who am I to voice an opinion?
Of course, there are times when it is necessary to voice an opinion, the lorry driver is behaving in a dangerous manner liable to cause an accident, or the restaurant is serving rancid or rotten food; both scenarios likely to involve serious harm. However, these concerns would need to be raised immediately, either by alerting the police (in the case of the lorry) or the management of the restaurant. In the case of the latter, you may also feel it necessary to contact environmental health if you felt that your complaint had not been addressed or you had concerns about the hygiene of the restaurant in general. However, these types of problems are largely outside the feedback requested.
In many of the scenarios/environments we are asked to comment on, we are in a relationship with the other party. Take the restaurant; if I am friendly and polite to the staff, I can expect a reciprocal relationship. If I am rude and aggressive, is it any wonder staff behave in a different way. They are constrained by their professions to focus on customer service, but this should not lay them open to abuse. Whilst the old adage “the customer is always right” might be an excellent baseline, it is not possible for this always to be the case. As someone who has spent a previous lifetime working in retail, sometimes the customer can be obtuse, rude or even downright, ignorant and abusive. Adherence to such an adage, at all costs, can only open the way for abuse.
But what about those feedback forms? On a bad day, in a rash moment, or because I’m bored, I decide to complete one of these forms. The waiter kept me waiting, the food was too spicy, I didn’t like the feedback I was given on my job application, my essay was critiqued, my teeth haven’t been flossed regularly, I didn’t like the book recommended to me by the librarian or the book seller, I can’t believe my line manager has turned down my application for annual leave. I can easily demonstrate my unhappiness with the situation with a few judiciously placed ticks, circles or smiley/sad faces. Can I say the waiter, the chef, the HR professional, the lecturer, the dentist, the librarian, the book seller and my line manager are performing poorly? Can I say they are unprofessional, unprepared, untrained, lacking in knowledge or skills or just plain wrong? And if I do, is that fair or just? Furthermore, am I happy to be subject to the same judgement from people who do not share my experiences; professional or otherwise? Remember too much of this bad feedback, however flippant and lacking in evidence it may be, may lead to disciplinary action, including dismissal.
There is an oft-cited, albeit crude, truth: “Opinions are like arseholes; everyone has one”! Ultimately, whether we choose to share (either) in public is up to us! Think carefully before ticking those boxes and encourage others to do the same. Who knows, someone may well be ticking boxes about you!
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The Unbreakable Bond of Criminology
Every student has a different experience in their studies, be it through what they have studied, who they studied with or even where they studied. “Team Cops and Robbers” studied the same degree, the same modules at UON, yet we had different experiences. However what we share (and are all very fond of) is how positive the experience was, tackling the stresses (and joys) of the degree as a trio. We each offer a brief overview of our experience as a member of “Team Cops and Robbers”, who graduated in 2015 and still remain very involved in each other’s lives…
Jes: I was a late comer to Team Cops and Robbers, as Emma and Leona had already bonded without me (rude I know!). We were thrown together in Drew’s 2nd year History module, where there were only a few Crim students – so they didn’t get much of a choice with regards to me joining, the then, duo. And the rest as they say is history! What stemmed from there is quite remarkable; we all had own our strengths when it came to Crim. My recollection is Emma knew everything about everything, Leona kept us all motivated and on top of our seminar preparation and I kept us glued to the library and bossed us around -especially with group work (my car Geoffrey was an unofficial member of the gang taking us to and from Park campus). Although we took the same modules, due to our differing interests, we all did different assignment questions and had very different ways of writing and tackling assessments. In my third year, I distinctly remember Emma and Leona reminding me to take time to myself and to not live 24/7 in the library; and had they not been there to encourage me to breathe, it is likely I would have burned out! They were not afraid to question my views, or understanding, or challenge my bossy attitude when it came to group work, for which I am very grateful! And still today, even though we are no longer studying together, they keep me motivated with the MSc, sending me motivational gifts as a reminder that even though they are not studying with me, I am not alone! My academic journey would have been very different had it not been for our trio, and likely would not have been as successful.
Leona: Sometimes being in class with friends can be detrimental as you end up spending so much time having fun, you end up forgetting the work side of uni. However when you meet friends who are so determined to do well and hard-working, it can really motivate you to push yourself. Myself, Jes and Emma became a power trio; encouraging each other, motivating each other and always making sure we were working together for group projects. We are all completely different when it comes to learning but I think these differences really helped us. Learning from them really helped me to improve my own standard of work, and having the girls’ input and guidance throughout, really encouraged me and helped me gain confidence in my own voice. Plus it made doing all the studying we did much more bearable. I’m sure sometimes it took us longer to get through everything as we would be half working, half chatting, but as a trio it meant we could help each other if we got stuck or go for coffee breaks if we were bored or unmotivated. Having Jes and Emma there with me meant there was always someone there to go through notes with, always someone to explain something in a different way if I didn’t fully understand something, always someone to motivate me when I was exhausted and didn’t feel like working any more. It meant that my viewpoint expanded as I learned from their experiences and that once we had all finished writing our essays we could share them with each other to check, critique and make suggestions for improvement. But more than all that, it meant there was always someone there to help you balance the workload, someone to tell you when to take a break, and to “day drink” in the SU, explore winter wonderland, or have a Disney film day. During my time at uni these girls inspired me to work harder, and to really challenge myself to improve on everything I was doing. Without them there to encourage me and spur me on, I don’t think I would have come out with the grade I did, and I am certain that my uni experience wouldn’t have been half as memorable.
Emma: Meeting Jes and Leona was one of the best things about university. Not just because they are now two very dear friends of mine, but because we were vital to each other’s sanity at uni. I met Leona first in welcome week with a very interesting exchange asking if I was at the right seminar and proceeding to tell her my name, that I was from the south west and that I liked reading about serial killers. Leona reciprocated with the main difference being that she was from the north and from there our friendship blossomed. Jes was some girl who sat with another group of people. It wasn’t until 2nd year that Jes really came into our friendship group and “Cops and Robbers” was formed. We all had strengths and weaknesses that helped us when it came to group work. Jes was always super, super organised, having her essays completed with weeks to go. Leona was always bubbly and would follow Jes with completing her essay with time to spare. Me… I would research and collect quotes and references and then write my essays with 48-24hrs to go, as I liked the time pressure. This changed in my 3rd year though as being around Leona and Jes, they moulded me and proof read my concepts and challenged me back on things. Any time we had group work, I knew we would do well because as a trio we kicked ass! We did not always have the same views in our seminars and would often debate but we would always leave as friends. Best advice for getting through university sane, is to find people who are fun, you get on with and drive you to be the best.
Hopefully what is clear from each of our perspectives is how important we were to keeping each other (relatively) sane! Your friendship groups during your studies are essential to keeping you happy, but also keeping you motivated! Whilst it is independent studies, and at the end of the day is YOUR degree; the input from friends and family will shape your own ability and attitude. If you find the right group, hopefully you will find that they push you, support you and challenge you!
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Beyond education…
In a previous blog I wrote about the importance of going through HE as a life changing process. The hard skills of learning about a discipline and the issues, debates around it, is merely part of the fun. The soft skills of being a member of a community of people educated at tertiary level, in some cases, outweigh the others, especially for those who never in their lives expected to walk through the gates of HE. For many who do not have a history in higher education it is an incredibly difficult act, to move from differentiating between meritocracy to elitism, especially for those who have been disadvantaged all their lives; they find the academic community exclusive, arrogant, class-minded and most damning, not for them.
The history of higher education in the UK is very interesting and connected with social aspiration and mobility. Our University, along with dozens of others, is marked as a new institution that was created in a moment of realisation that universities should not be exclusive and for the few. In conversation with our students I mentioned how as a department and an institution we train the people who move the wheels of everyday life. The nurses in A&E, the teachers in primary education, the probation officers, the paramedics, the police officers and all those professionals who matter, because they facilitate social functioning. It is rather important that all our students understand that our mission statement will become their employment identity and their professional conduct will be reflective of our ability to move our society forward, engaging with difficult issues, challenging stereotypes and promoting an ethos of tolerance, so important in a society where violence is rising.
This week we had our second celebration of our prison taught module. For the last time the “class of 2019” got together and as I saw them, I was reminded of the very first session we had. In that session we explored if criminology is a science or an art. The discussion was long, and quite unexpected. In the first instance, the majority seem to agree that it is a social science, but somehow the more questions were asked, the more difficult it became to give an answer. What fascinates me in such a class, is the expectation that there is a clear fixed answer that should settle any debate. It is little by little that the realisation dawns; there are different answers and instead of worrying about information, we become concerned with knowledge. This is the long and sometimes rocky road of higher education.
Our cohort completed their studies demonstrating a level of dedication and interest for education that was inspiring. For half of them this is their first step into the world of HE whilst the other half are close to heading out of the University’s door. It is a great accomplishment for both groups but for the first who may feel they have a long way to go, I will offer the words of a greater teacher and an inspiring voice in my psyche, Cavafy’s ‘The First Step’
Even this first step
is a long way above the ordinary world.
To stand on this step
you must be in your own right
a member of the city of ideas.
And it is a hard, unusual thing
to be enrolled as a citizen of that city.
Its councils are full of Legislators
no charlatan can fool.
To have come this far is no small achievement:
what you have done already is a glorious thing
Thank you for entering this world. You earn it and from now on do not let others doubt you. You can do it if you want to. Education is there for those who desire it.
C.P. Cavafy, (1992) Collected Poems, Translated by Edmund Keeley and Philip Sherrard, Edited by George Savidis, Revised Edition, Princeton University Press, Princeton.
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An Officer’s Perspective
Northampton University…. In 2011, I first moved up to Northampton to study criminology and sociology. At the time I had never moved away from home before and it was a somewhat daunting experience. However, now looking back at this, it was one of the best decisions I have made.
Before I set out to go to university I had always said to my family I wanted to join the police force. I chose to study criminology as I believed this was going to help me with joining the police and also provide me with an insight as to what I was potentially going to be letting myself in for.
From studying criminology for three years I learnt about various ideas surrounding police and their interactions with communities, portrayal within the media and about the history of the police and how it has developed into the service we have today.
I remember, in particular, being interested in the way in which the media portrayed the police and the impact this had on how young people, and whether this influenced their opinions on police, so much to the point I completed a dissertation on this topic. This interest came about from a module called YOUTH CRIME AND MEDIA. Ultimately, I found that young people, in particular those aged between 18-25, were influenced by the media and this helped them form their opinions of the police.
Whilst I was at Northampton University, I was a Special Constable for the Metropolitan Police having joined them in 2013, my third year at uni. This began to give me some experience into what the police dealt with on a day to day basis. Although I was only doing this for 16 hours per month, I would recommend this to anybody who is considering joining the police.
Since graduating from Northampton University, I joined the Metropolitan Police as a PC and I have been with the Met now for 2 years. I can honestly say that, when people say this is a job like no other, they are all correct. I go to work not knowing what I am going to encounter from one call to the next. The one thing which has really stood out for me since joining as a PC, and having graduated from university, is how misunderstood the role of police appears to have become. When I was growing up I remember thinking that the role of police was to chase criminals and drive fast cars. However, this nowadays is a small proportion of the work we do and the role of police officers is a lot more diverse and changing daily. We have a lot of interactions with people who are suffering a mental health crisis who may need our assistance because they are feeling suicidal, investigate the disappearance of missing people and even attend calls where someone is suffering a cardiac arrest and a defibrillator is required, as police officers now carry these in their vehicles.
However. I feel the biggest thing that my criminology degree has assisted me with in relation to my job is how I analyse situations. Criminology was largely centred around different theories and analysing these perspectives. On a day to day basis I regularly find myself analysing information provided to me and trying to understand different accounts people provide me with and trying to use these accounts to decide what action needs to be taken. Overall criminology has allowed me to take a step back from somewhat stressful situations and analyse what has happened. This has given me the confidence to present different viewpoints to people and also challenge people at times on controversial topics or viewpoints they may have.
I do think that I took the right path to becoming a police officer; criminology did equip me with various different skills that I utilise in my day-to-day role. I wouldn’t change the path I took. I enjoyed every bit of my degree, and the lecturers were always supportive.
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Social Media – Friend or Foe?
After reading about the backlash to Shania Twain’s proclamation that she would have voted for Donald Trump in the 2016 US Election (BBC News, 2018) I started thinking about the power that social media has over us and our lives. The irony of the fact that I’m writing a blog on the issue, which in itself is a form of social media, is not lost on me. Personally, I’m not a fan of social media yet I, like so many, conform to the pressure of having a facebook or twitter account because that is expected of us both personally and professionally but I wonder if it actually adds value to our lives. It is undeniable that social media platforms allow for greater connectivity between people but is there any quality in that connectivity? News events are instant but are they good quality? Messaging is easy but is it accurate or easy to interpret? Whatsapp or messenger tell us whose online and when but do we need to know that or does it just increase our anxiety when we don’t get a response? Facebook and Instagram document our lives for posterity’s sake but is it necessary to do so, I certainly don’t care what others had for dinner or what I had for dinner 6 months ago to be honest. Scarier still is the tech in our phones which recently allowed someone to tell me exactly when another family member would be home by checking their location on their phone. I recognise the benefit of such technology when it comes to checking on the safety of our children or loved ones but the cynic in me fears the abuse that such software is open to and the potential harm that can be done to others through its use.
Maybe I’m overthinking this or just stuck in the past but before social media we talked, we had physical conversations through which we learnt things, not just information that helped shape us as human beings but also the art of reading signs, body language, social cues and so forth – we actually made time for one another. These things cannot be learnt through text or messaging so how are the younger generation supposed to learn these things? Equally as important is the need for those skills to be practiced so that they are not lost. How many times do you have a conversation with someone who cannot maintain eye contact or who interrupts before you’ve finished your point? Is this a symptom of messaging which puts the pauses in for you and allows you to talk over others without actually doing it, after all messages are presented in a sequential order. That said, the creation of facetime or Skype may bridge the gap between phone conversations and physical ones and therefore enable us to continue learning and practicing these skills but how often do we opt for that over a quick text message? Let’s face it, we live busy lives and its quicker and easier to fire off a text than it is to schedule in an uninterrupted call. I have certainly been accused recently of favouring text messaging over phone calls but then I’ve never liked talking on the phone either. When you add into the mix, the lack of punctuation and the use of text talk the problems become more profound, firstly because this means that the art of writing appropriately is diminishing but secondly because it’s almost impossible to interpret the meaning of a message with no punctuation.
Furthermore, I regularly find myself in the company of people whose lives appear to be lived online and what I’ve observed is that they struggle in a crowd, they are socially anxious and often struggle with the fluidity of a group conversation. Maybe they would be that way regardless of social media but I do wonder whether social media is destroying social skills and how long it will be before the joy of an in-person conversation with like minded people becomes a thing of the past. Obviously, as with most things the simple answer is to find a balance between the two but in a world determined to make us digital natives, this is increasingly difficult.
Thoughts from the criminology team 