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A good few years ago a senior colleague asked me that very question. It was more of a statement, than a question and it was designed to make me think about how I approached work and perhaps more importantly how others saw me in the workplace. It fits very nicely with another saying, ‘if you want the job done, give it to a busy person’. It seems there are those in the workplace that get the job done and those that don’t. There are those that always say ‘yes’ and others that often say ‘no’. There are those that solve problems and those that don’t. Another saying from a senior manager, ‘don’t bring me problems, just bring me solutions’ sums up the majority of relationships in organisations.
My experience of managers (both middle and upper) has been varied, but unfortunately most have fallen into the category of poor, bordering on awful. Perhaps that colours my judgement, but I do know that I’ve also had some very good managers. The good managers always made me feel like I was working in partnership with them and, yet I knew who was the boss. I always tried to find a solution to a problem but if I couldn’t then the boss knew that it was a problem he or she needed to deal with, they trusted my judgement. Often what appears to be the most trivial of problems can be a show stopper, a good boss knows this. If I said ‘no’ to a piece of work, then the boss negotiated which other piece of work would be set to one side for now. Sometimes everything is a priority, and everything is important, it is for those at the most senior level to make the decisions about what will or will not get done. Making no choice is an abrogation of responsibility, suggesting it is another person’s problem is just as bad if not worse.
Good managers understand how much work people are doing and trust their workers to get on with the job in hand. A good manager knows that even the most menial of tasks takes more time than might be imagined and that things rarely go exactly to plan. There is always an element of redundancy. When someone says ‘no’ to a piece of work they understand that there is a reason for that ‘no’ and rather than simply seeing that person as being difficult or lazy, they listen and seek solutions. More importantly, they take responsibility for the problem, ‘bring me the problem and I’ll help you find the solution’.
As we move into a summer of uncertainty where the ‘new normal’ is an anxious time for most, where the ‘yes’ people are needed more than ever, and the managers need to lead from the front, if you are a manager, what will you response be when your undervalued ‘yes’ person says ‘no’?
As I sit in our ensuite, I gaze around with pride remembering how I built this. I built the room structure before plumbing in a toilet, sink and shower. I tiled the walls and laid the flooring. The only thing I didn’t do was plaster the walls, not really my forte and sometimes we have to recognise our own limitations. A few weeks ago though, I wasn’t admiring a job well done; the shower leaked. Nothing drastic, but nonetheless there would be a small pool of water outside of the shower after use. The problem being that the floor wasn’t level, therefore the shower tray wasn’t level, and this left a gap under the shower door. I’d tried to adjust the frame but had taken it to its limit which meant the door was wobbly. I didn’t think much of the mastic job around the shower either, uneven and already starting to lift slightly in places.
The problem is obvious, the floor is not level, I didn’t build the house so that’s someone else’s fault. There’s not enough compensation in the frame to rectify the first problem, poor shower design if you ask me. I can’t think of an excuse for the mastic debacle.
Now I can sit in the ensuite every morning for as long as I like lamenting others’ poor workmanship and poor design, and I did for a while, but it won’t solve the problem.
I decided to try to fix the issue, after all, in the current climate we do have to try to keep ourselves amused. Thinking about this, I really ought to have made a better job of levelling the shower tray in the first place. Too late now though, it’s bonded in place. I decided to move the shower frame away from the wall slightly, this adjustment was enough to stabilise the door, why I didn’t do this in the first place I can’t say, probably too focused on finishing the job, maybe a bit of laziness crept in. The adjustment also meant that the gap below the door was minimised and this solved the leak. I took all the mastic off around the shower tray and started again. A far better finish was achieved.
In deciding to do something about the problem, I stopped seeing it as a problem, stopped blaming others and stopped thinking about my misfortune. I took responsibility for my own poor workmanship, realising that I had failed to take into account the fact the floor wasn’t level.
Sometimes we spend too much time complaining about problems, finding fault in others, that we fail to see where we might have done better. When we fall short, we blame others or blame circumstances, rarely do we consider that we could have done the job better or handled the situation differently. If we start to take responsibility for our own shortcomings, then the world becomes a better place. Putting the ‘I’ back into ‘responsibility’ really is quite empowering. ‘When fate hands us a lemon, let’s try to make a lemonade’ (Carnegie, 1998:185).
Carnegie, D (1998) How to Stop Worrying and Start Living, London: Vermilion