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Changing the Narrative around Violence Against Women and Girls

For Criminology at UON’s 25th Birthday, in partnership with the Northampton Fire, Police and Crime Commissioner, the event “Changing the Narrative: Violence Against Women and Girls” convened on the 2nd April. Bringing together a professional panel, individuals with lived experience and practitioners from charity and other sectors, to create a dialogue and champion new ways of thinking. The first in a series, this event focused on language.
All of the discussions, notes and presentations were incredibly insightful, and I hope this thematic collation does it all justice.
“A convenient but not useful term.”
Firstly an overwhelming reflection on the term itself; ‘Violence Against Women and Girls’ – does it do justice to all of the behaviour under it’s umbrella? We considered this as reductionist, dehumanising, and often only prompts thinking and action to physical acts of violence, but perhaps neglects many other harms such as emotional abuse, coercion and financial abuse which may not be seen as, or felt as ‘severe enough’ to report. It may also predominantly suggest intimate partner or domestic abuse which may too exclude other harms towards women and girls such as (grand)parent/child abuse or that which happens outside of the home. All of which are too often undetected or minimised, potentially due to this use of language. Another poignant reflection is that we may not currently be able to consider ‘women and girls’ as one group, given that girls under 16 may not be able to seek help for domestic abuse, in the same way that women may be able to. We also must consider the impact of this term on those whose gender identity is not what they were assigned at birth, or those that identify outside of the gender binary. Where do they fit into this?
To change the narrative, we must first identify what we are talking about. Explicitly. Changing the narrative starts here.
“I do not think I have survived.”
We considered the importance of lived experience in our narratives and reflected on the way we use it, and what that means for individuals, and our response.
Firstly, the terms ‘victim’ and ‘survivor’ – which we may use without thought, use as fact, particularly as descriptors within our professions, but actually these are incredibly personal labels that only individuals with such experience can give to themselves. This may be reflective of where they are in their journey surrounding their experiences and have a huge impact on their experience of being supported. It was courageously expressed that we also must recognise that individuals may not identify with either of those terms, and that much more of that person still exists outside of that experience or label. We also took a moment to remember that some victims, will never be survivors.
Lived experience is making its way into our narratives more and more, but there is still much room for improvement. We champion that if we are to create a more supportive, inclusive, practical and effective narrative, we must reflect the language of individuals with lived experience and we must use it to create a narrative free from tick boxes, from the lens of organisational goals and societal pressure.
Lived experience must be valued for what it is, not in spite of what it is.
“In some cases, we allow content – which would otherwise go against our standards – if its newsworthy.”
A further theme was a reflection on language which appears to be causing an erosion of moral boundaries. For example, the term ‘misogyny’ – was considered to be used flippantly, as an excuse, and as a scapegoat for behaviour which is not just ‘misogynistic’ but unacceptable, abhorrent, inexcusable behaviour – meaning the extent of the harms caused by this behaviour are swept away under a ‘normalised’ state of prejudice.
This is one of many terms that along with things like ‘trauma bond’ and ‘narcissist’ which have become popular on social media without any rigour as to the correct use of the term – further normalises harmful behaviour, and prevents women and girls from seeking support for these very not normal experiences. In the same vein it was expressed that sexual violence is often seen as part of ‘the university experience.’
This use of language and its presence on social media endangers and miseducates, particularly young people, especially with new posting policies around the freedom of expression. Firstly, in that many restrictions can be bypassed by the use of different text, characters and emoji so that posts are not flagged for certain words or language. Additionally, guidelines from Meta were shared and highlighted as problematic as certain content which would, and should, normally be restricted – can be shared – as long as is deemed ‘newsworthy.’
Within the media as a whole, we pressed the importance of using language which accurately describes the actions and experience that has happened, showing the impact on the individual and showing the extent of the societal problem we face… not just what makes the best headline.
“We took action overnight for the pandemic.”
Language within our response to these crimes was reflected upon, in particular around the term ‘non-emergency’ which rape, as a crime, has become catalogued as. We considered the profound impact of this language for those experiencing/have experienced this crime and the effect it has on the resources made available to respond to it.
Simultaneously, in other arenas, violence toward women and girls is considered to be a crisis… an emergency. This not only does not align with the views of law enforcement but suggests that this is a new, emerging crisis, when in fact it is long standing societal problem, and has faced significant barriers in getting a sufficient response. As reflected by one attendee – “we took action overnight for the pandemic.”
“I’ve worked with women who didn’t report rape because they were aroused – they thought they must have wanted it.”
Education was another widely considered theme, with most talk tables initially considering the need for early education and coming to the conclusion that everyone needs more education; young and old – everything in between; male, female and everything in between and outside of the gender binary. No-one is exempt.
We need all people to have the education and language to pass on to their children, friends, colleagues, to make educated choices. If we as adults don’t have the education to pass on to children, how will they get it? The phrase ‘sex education’ was reflected upon, within the context of schools, and was suggested to require change due to how it triggers an uproar from parents, often believing their children will only be taught about intercourse and that they’re too young to know. It was expressed that age appropriate education, giving children the language to identify harms, know their own body, speak up and speak out is only beneficial and this must happen to help break the cycle of generational violence. We cannot protect young people if we teach them ignorance.
Education for all was pressed particularly around education of our bodies, and our bodily experiences. In particular of female bodies, which have for so long been seen as an extension of male bodies. No-one knows enough about female bodies. This perpetuates issues around consent, uneducated choices and creates misplaced and unnecessary guilt, shame and confusion for females when subjected to these harms.
“Just because you are not part of the problem, does not mean you are part of the solution.“
Finally, though we have no intention or illusion of resolution with just one talk, or even a series of them – we moved to consider some ways forward. A very clear message was that this requires action – and this action should not fall on women and girls to protect themselves, but for perpetrators for be stopped. We need allies, of all backgrounds, but in particular, we need male allies. We need male allies who have the education, and the words necessary to identify and call out the behaviour of their peers, their friends, their colleagues, of strangers on the bus. We asked – would being challenged by a ‘peer’ have more impact? Simply not being a perpetrator, is not enough.
Criminology in the neo-liberal milieu

I do not know whether the title is right nor whether it fits what I want to say, but it is sort of catchy, well I think so anyway even if you don’t. I could never have imagined being capable of thinking up such a title let alone using words such as ‘milieu’ before higher education. I entered higher education halfway through a policing career. I say entered; it was more of a stumble into. A career advisor had suggested I might want to do a management diploma to advance my career, but I was offered a different opportunity, a taster module at a ‘new’ university. I was fortunate, I was to renew an acquaintance with Alan Marlow previously a high-ranking officer in the police and now a senior lecturer at the university. Alan, later to become an associate professor and Professor John Pitts became my mentors and I never looked back, managing to obtain a first-class degree and later a PhD. I will be forever grateful to them for their guidance and friendship. I had found my feet in the vast criminology ocean. However, what at first was delight in my achievements was soon to be my Achilles heel.
Whilst policing likes people with knowledge and skills, some of the knowledge and skills butt up against the requirements of the role. Policing is functional, it serves the criminal justice system, such as it, and above all else it serves its political masters. Criminology however serves no master. As criminologists we are allowed to shine our spotlight on what we want, when we want. Being a police officer tends to put a bit of a dampener on that and required some difficult negotiating of choppy waters. It felt like I was free in a vast sea but restrained with a life ring stuck around my arms and torso with a line attached so as to never stray too far from the policing ideology and agenda. But when retirement came, so too came freedom.
By design or good luck, I landed myself a job at another university, the University of Northampton. I was interviewed for the job by Dr @manosdaskalou., along with Dr @paulaabowles (she wasn’t Dr then but still had a lot to say, as criminologists do), became my mentors and good friends. I had gone from one organisation to another. If I thought I knew a lot about criminology when I started, then I was wrong. I was now in the vast sea without a life ring, freedom was great but quite daunting. All the certainties I had were gone, nothing is certain. Theories are just that, theories to be proved, disproved, discarded and resurrected. As my knowledge widened and I began to explore the depths of criminology, I realised there was no discernible bottom to knowledge. There was only one certainty, I would never know enough and discussions with my colleagues in criminology kept reminding me that was the case.
Why the ‘neo-liberal milieu’ you might ask, after all this seems to be a romanticised story about a seemingly successful transition from one career to another. Well, here’s the rub of it, universities are no different to policing, both are driven, at an arm’s length, by neo liberal ideologies. The business is different but subjugation of professional ideals to managerialist ideology is the same. Budgets are the bottom line; the core business is conducted within considerable financial constraints. The front-line staff take the brunt of the work; where cuts are made and processes realigned, it is the front-line staff that soak up the overflow. Neo-Taylorism abounds, as spreadsheets to measure human endeavour spring up to aide managers both in convincing themselves, and their staff, that more work is possible in and even outside, the permitted hours. And to maintain control, there is always, the age-old trick of re-organisation. Keep staff on their toes and in their place, particularly professionals.
The beauty of being an academic, unlike a police officer, is that I can have an opinion and at least for now I’m able to voice it. But such freedoms are under constant threat in a neo-liberal setting that seems to be seeping into every walk of life. And to be frank and not very academic, it sucks!
What’s stopping us from rehabilitating mentally ill offenders?

I wanted to share with you some key takeaways from the findings of my dissertation; “Understanding Positive Risk-Taking and Barriers to Implementation in Forensic Mental Health.”
For context, positive risk taking is the process of supporting recovery and rehabilitation by actively and carefully engaging service users in decisions and activities that have previously posed a risk, in full acknowledgement of that risk, in the hope it has a positive outcome and builds new skills.
My thematic structure from 5 interviews with forensic healthcare professionals is below for reference.
| Theme | Subtheme |
| Engaging the Service User | – Offering, Accepting, Assessing – Staffing Safe Opportunities |
| Professional Development and Confidence in Practice | – Specialised Training and Professional Development – Confidence in Practice and Taking Responsibility – Challenging Anti-Progressive Attitudes |
| Navigating the Unique Needs of the Service User Group | – Acknowledging and Communicating Risk – Severe, Enduring and Fluctuating Conditions – Stuck in the System – The Juxtaposition of Justice |
Engaging the service user is around the safe engagement of the service user within this process:
- Service users are not being engaged in their own risk assessment which would allow them to build up skills in identifying and managing their own risk.
- Seclusion is being used for more ‘difficult’ to manage service users to compensate for low staffing which is detrimental to service user progress and a huge ethical problem.
Professional Development and Confidence in Practice discussed the complexities of training to work in forensic care and the fear around being responsible for decisions that could go very wrong.
- My participants expressed concerns that primarily clinical practitioners (i.e. clinical psychologists over forensic psychologists) may not be able to work as sufficiently with forensic clients as their training backgrounds and treatment models may favour either the judicial process or the therapeutic outcome, and whilst both are needed, it is unlikely to be available.
- Healthcare professionals also battle with colleagues who are not on board with the approach of offering positive risks, sometimes due to fear, others to not believing that the experience should positive due to the reasons a person is there.
Navigating the Unique Needs of the Service User Group discusses the nuances of forensics and what makes this service different to others.
- It is identified that some professionals find it more difficult to engage in and justify positive risks when it involves certain (overrepresented) conditions, such as psychosis, and certain offenses (sexual), particularly if there are vulnerable victims, which may impact treatment opportunities regardless of other ‘good’ factors.
- Information handed over from the criminal justice system to healthcare system is often dehumanising, reductionist and causes exaggerated risk levels which increases fear and safety behaviours from healthcare staff.
- Service users are subject to the conditions and restrictions of both the healthcare services and the criminal justice system which can present conflicting interests and outcomes from each institution. Additionally, the decisions made by the criminal justice system are often done so despite caseworkers never having met or worked directly with the service user, inhibiting healthcare professionals from using their professional judgement to offer positive risk-taking opportunities.
- Service users are very often ‘in the system’ for a long time, so much so that they may begin to fear life outside of an institution and may sabotage their own progress in order to stay within a familiar institution and possibly even to go back to prison.
Much more needs to be done, and needs to change to improve this increasingly prevalent service. It is my hope that more research within this area will help to support the recovery and rehabilitation of those who are cared for in forensic mental health settings and that my findings might inspire anyone who goes on to work with mentally ill offenders to make improvements to what they find in their workplace. Whilst my study was primarily within the secure healthcare space, much is transferrable to other areas of the criminal justice system.
Still holding Black women to European beauty standards
Many of you, like me will be enjoying the 2024 Olympic games in Paris: from the sheer amount of dedication, talent, and passion, to the ups and downs, the shocks and surprises and everything else in-between. However, it was something outside of the games that struck me. Simone Biles, the most decorated gymnast in history, received negative criticism online about her hair being unkempt on a video that she uploaded of herself and teammates on a bus. Simone then felt the need to address the comments and remind the public about overstepping the mark.
At first, Simone justified why her hair may have looked ‘messy’, explaining that it had been done prior to the bus journey, and that it was the heat and the long bus ride that had led to her hair falling out of place. She followed up these justifications with another post that reminded the public to kindly not mention a Black woman’s hair. This brought me back to discussions within my research where I highlight the European beauty standards that Black women are held to (Charles, 2024). Black women’s hair has for a long time been seen as unprofessional, messy and problematic. On the other spectrum, Black women’s natural hair has been marvelled at and touched without permission, causing Black women to feel hyper-visible and uncomfortable. Whichever encounter, it can lead to many Black women feeling the need to change their hair or mould it into something that looks more European (Charles, 2024; Patton, 2006). European beauty ideals and standards create further challenges and judgement that Black women face in society. Black women are scrutinised against racialised beauty ideals they cannot achieve, and they are perceived to be failing to measure up to the normative standard (Patton, 2006).
It should be a woman’s choice to style her hair how she wants, without external factors influencing or determining these choices. Additionally, Black hair needs to stop being compared to European hairstyles, in which such comparisons put European hairstyles on a pedestal. Speaking from experience, for many Black women, learning to love your hair for what it is rather than lament over what it is not can sometimes be a process. It can be a process of confusion, growth, trial and error, liberation, empowerment and pride. Moreover, it can be an important part of someone’s identity. I hope Simone Biles’ courage to challenge such comments can act as a springboard for others to do the same with power and resilience, and I hope we can start to normalise Black hair and hairstyles for future generations.
References
Charles, A. (2024) Black Women in Prison: Exploring the Intersection of Race and Gender in Experiences of Imprisonment. Unpublished PhD Thesis. Milton Keynes: The Open University.
Patton, T. O. (2006) ‘Hey Girl, Am I More than My Hair?: African American Women and Their Struggles with Beauty, Body Image, and Hair’, NWSA Journal, 18(2), pp. 24-51. Available at: http://www.jstor.org/stable/4317206
When This is Over: Reflections on an Unequal Pandemic
This week a book was released which I both co-edited and contributed to and which has been two years in the making. When This is Over: Reflections on an Unequal Pandemic is a volume combining a range of accounts from artists to poets, practitioners to academics. Our initial aim of the book was borne out of a need for commemoration but we cannot begin to address this without considering inequalities throughout the pandemic.
Each of the four editors had both personal and professional reasons for starting the project. I – like many – was (and still is) deeply affected by the COVID-19 pandemic. When we first went into lockdown, we were shown the data every day, telling us the numbers of people who had the virus and of those who had died with COVID-19. Behind these numbers, I saw each and every person. I thought about their loved ones left behind, how many of them died alone without being able to say goodbye other than through a video screen. I thought about what happened to the bodies afterwards, how death rites would be impacted and how the bereaved would cope without hugs and face to face social support. Then my grandmother died. She had overcome COVID-19 in the way that she was testing negative. But I heard her lungs on the day she died. I know. And so, I became even more consumed with questions of the COVID-19 dead, with/of debates. I was angry at the narratives surrounding the disposability of people’s lives, at people telling me ‘she had a good innings’. It was personal now.
I now understood the impact of not being able to hug my grandpa at my grandmother’s funeral, and how ‘normal’ cultural practices surrounding death were disturbed. My grandmother loved singing in choirs and one of the traumatic parts of our bereavement was not being able to sing at her funeral as she would have wanted and how we wanted to remember her. Lucy Easthope, a disaster planner and one of my co-authors speaks of her frustrations in this regard:
“we’ve done something incredibly traumatising to the families that is potentially bigger than the bereavement itself. In any disaster you should still allow people to see the dead. It is a gross inhumanity of bad planning that people couldn’t’t visit the sick, view the deceased’s bodies, or attend funerals. Had we had a more liberal PPE stockpile we could have done this. PPE is about accessing your loved ones and dead ones, it is not just about medical professionals.”
The book is divided into five parts, each addressing a different theme all of which I argue are relevant to criminologists and each part including personal, professional, and artistic reflections of the themes. Part 1 considered racialised, classed, and gendered identities which impacted on inequality throughout the pandemic, asking if we really are in this together? In this section former children’s laureate Michael Rosen draws from his experience of having COVID-19 and being hospitalised in intensive care for 48 days. He writes about disposability and eugenics-style narratives of herd immunity, highlighting the contrast between such discourse and the way he was treated in the NHS: with great care and like any other patient.

The second part of the book considers how already existing inequalities have been intensified throughout the pandemic in policing, law and immigration. Our very own @paulsquaredd contributed a chapter on the policing of protests during the pandemic, drawing on race in the Black Lives Matter protests and gender in relation to Sarah Everard. As my colleagues and students might expect, I wrote about the treatment of asylum seekers during the initial lockdown periods with a focus on the shift from secure and safe self-contained housing to accommodating people seeking safety in hotels.
Part three considers what happens to the dead in a pandemic and draws heavily on the experiences of crematoria and funerary workers and how they cared for the dead in such difficult circumstances. This part of the book sheds light on some of the forgotten essential workers during the pandemic. During lockdown, we clapped for NHS workers, empathised with supermarket workers and applauded other visible workers but there were many less visible people doing valuable unseen work such as caring for the dead. When it comes to death society often thinks of those who cared for them when they were alive and the bereaved who were left to the exclusion of those who look after the body. The section provides some insight into these experiences.
Moving through the journey of life and death in a pandemic, the fourth section focusses on questions of commemoration, a process which is both personal and political. At the heart of commemorating the COVID-19 dead in the UK is the National COVID Memorial Wall, situated facing parliament and sat below St Thomas’ hospital. In a poignant and political physical space, the unofficial wall cared for by bereaved family members such as Fran Hall recognises and remembers the COVID dead. If you haven’t visited the wall yet, there will be a candlelit vigil walk next Wednesday, 29th March at 7pm and those readers who live further afield can digitally walk the wall here, listening to the stories of bereaved family members as you navigate the 150,837 painted hearts.

The final part of the book both reflects on the mistakes made and looks forward to what comes next. Can we do better in the next pandemic? Emergency planner Matt Hogan presents a critical view on the handling of the pandemic, returning to the refrain, ‘emergency planning is dead. Long live emergency planning’. Lucy Easthope is equally critical, developing what she has discussed in her book When the Dust Settles to consider how and what lessons we can learn from the management of the pandemic. Lucy calls out for activism, concluding with calls to ‘Give them hell’ and ‘to shout a little louder’.
Concluding in his afterword, Gary Younge suggests this is ‘teachable moment’, but will we learn?
When This is Over: Reflections on an Unequal Pandemic is published by Policy Press, an imprint of Bristol University Press. The book can be purchased directly from the publisher who offer a 25% discount when subscribing. It can also be purchased from all good book shops and Amazon.
Cash Strapped, Vote-Buying, Petroleum Scarcity, and the Challenge of a 21st Century Election
Democratic elections are considered an important mechanism and a powerful tool used to choose political leaders. However, the level of transparency and the safety of votes, the electorates, and the aspirants as recent elections in supposed strong democracies indicate is not a given. Even more, in weak and fragile states, voters grapple with uncertainties including the herculean task of deciding on whom or perhaps what to pledge allegiance to?
Nigerians face such uncertainties as over 93 million voters are set to decide the new leadership of the most populous country in Africa in less than 24 hours. Three contestants: Ahmed Bola Tinubu of the ruling All Progressive Congress (APC); Peter Obi of the Labour Party(LP); and Atiku Abubakar of the Peoples Democratic Party (PSP) are considered the major contestants of the coveted seat of the presidency. All 3 contestants are neither strangers to political power nor free of controversies. Nevertheless, a plethora of problems awaits the successful candidate, including a spiking impatience with government policies from the populace.
Since assuming office in 2015, President Muhammadu Buhari has consciously implemented numerous policies aimed at changing the tide of the crippling economy of Nigeria. One of this was tightening control of foreign exchange and forex restrictions to minimise pressure on the weak exchange rate of the naira against other currencies, and to encourage local manufacturing. Furtherance to this, the government implemented more restrictions including closing all its land borders in August 2019 to curtail smuggling contrabands and to boost agricultural outputs. These policies have been criticised for increasing the hardship of the mostly poor masses and failing to yield desired goals, despite its resulting in an increase in local production of some agricultural products.
The aviation sector and multinational companies were also heavily impacted by the forex restrictions. International airliners were unable to access and repatriate their business funds and profits. As a result, some suspended operations while some multinationals closed down completely. Flawed policy articulation and implementation and a slow or total failure to respond to public disenchantment has been the bane of the 8 years of Buhari regime which ends in a few months. While the masses grappled with surviving movement restrictions during the Covid-19 lockdown, palliative meant for to ease their suffering were hoarded for longer than necessary, thereby provoking series of mass looting and destruction of the storage warehouses.
Demands for action and accountability over police reform also assumed a painful dimension. On 20 October 2020, peaceful protesters demanding the abolishment of a notoriously corrupt, brutal, rogue, and stubborn police unit called SARS were attacked by government forces who killed at least 12 protesters. Incidents as this supports Nigeria’s ranking as an authoritarian regime on the democratic index. Unsurprisingly, the regime appears numb to the spate of violence, insecurity, and recurring killings perpetrated by a complex mix of militias, criminal groups, terrorists, and state institutions as the #EndSARS massacre demonstrates. Thus, a wave of migration among mainly skilled and talented young Nigerians now manifests as a #Japa phenomenon. The two most impacted sectors, health and education ironically supply significant professionals in nations where the political class seek medical treatment or educate their children while neglecting own sectors.
Certainly, the legacy of the Buhari regime would be marred by these challenges which his party presidential candidate and prominent party stalwarts have distanced from. Indeed, they fear electorates would vote against the party as a protest over their suffering. Suffice it that Nigerians lived through the previous year in acute scarcity and non-availability of petroleum products, which further deepened inflation. Currently, cash scarcity is causing untold hardship due to the implementation of a currency redesign and withdrawal limits policy. The timing of the implementation of the policy coincides with the election and is thought to aim at curtailing vote-buying as witnessed in party primary elections. However, there is no guarantee that bank officials would effectively implement the policy.
Thus, as Nigeria decides, the 3 contestants present different realities for the country. For some, voting in the ruling APC candidate who has a questionable history could mean a continuation of the woes endured during the Buhari regime. The PDP candidate who was instrumental in the 2015 election of Buhari has severally been fingered for numerous controversies and corruption, despite having not been prosecuted for any. Similarly, allegations levelled against the LP candidate who has found wide popularity and acceptance amongst the young population has not resulted in any prosecution. However, while the candidate is popular for his anti-establishment stance and desire to change the current system, it is unclear if his party which has no strong political structure, serving governors, or representatives can pull the miracle his campaign has become associated with to win the coveted seat.
Policy, procedures, processes, and failure
Examine any organisation and you will find a myriad of policy and procedures that are designed to inform its processes and guide employees. On paper, these formalised ideals and directions make absolute sense but frequently they bear no relationship to reality and rather than empowering, they constrain and often demoralise. These idealistic notions of how an organisation should function facilitate the dehumanising effects of managerial diktat and engender an internalisation of failure amongst employees.
By way of an example, in the 1990s police forces began to consider notions of Standard Operating Procedures (SOPs) in respect of crime investigation. These SOPs seemed on the face of it to be a good idea. The police service, driven by government notions of New Public Management, were being measured on crime reduction and crime detection. Performance indicators were propped up by idealistic notions coming out of government supported by HMIC and the now defunct Audit Commission that catching more criminals would engender a virtuous circle resulting in crime reduction. Nothing of course, was further from the truth. But the introduction of SOPs was meant to attempt to address police failings. These, certainly in one force, were at the outset seen as a guide, a minimum standard required in an investigation. They weren’t intended to constrain.
A small department was set up in this force to measure adherence to these SOPs and to report back where there were inherent failures. For example, on attending a house burglary, the attendant officers were required to take a statement from the householder, and they were required to carry out house to house enquiries in the vicinity. At the very least, they needed to knock on doors either side of the house that had been burgled and a couple of houses across the road. Frequently the statement wasn’t taken, or the house-to-house enquiries hadn’t been completed. It became clear that the officers were failing to carry out simple procedures. Measuring adherence to SOPs and providing feedback to promote improvement soon resulted in measuring adherence in order to enforce compliance.
In hindsight, there should have been a realisation that the SOPs, far from being helpful were in fact having a detrimental effect. Where officers could have carried out further investigations based on their professional judgement, they adhered to the minimum required in the SOPs or simply failed to comply with them fully. This was partially resultant of a notion amongst officers that discretion was being curtailed, but more notably it was driven by other processes and organisational priorities. These other processes were to do with attendance at other incidents. Graded as a priority by the control room, officers were being pulled off the burglary investigation and therefore couldn’t comply with the burglary investigation SOPs. Police forces were also being measured on how quickly they responded to and arrived at various calls for service. There was clearly a direct conflict between management ideals and reality with the officers being set up to fail in one aspect or another. There were simply not enough staff to do all the work and to manage the overwhelming demands at certain times.
One way of dealing with the failures was to link these to the performance and development review (PDR) process. The development aspect was a somewhat redundant term as the PDR was all about performance. Of course, each time the PDR came around the officers had failed to achieve their objectives. This provided lots of evidence of people not doing their job properly. In the wider gamut of crime figures officers at various levels began to realise that the only way to avoid accusations of poor performance was to manipulate the crime figures. In the meantime, those driving the behaviours, washed their hands of them whenever someone was found out, often hiding behind the SOPs and policy. The misuse of the PDR process and the consistent scrutiny of performance metrics resulted in the internalising of failure by staff. Whole systems and processes had been set up to measure failure, after all how could success be measured if it could never be achieved. Of course, it could never be achieved because the ambition and driving force behind this, government’s notions of crime control, were based on ideals and rhetoric not science. But the overriding fact was that it could never be achieved because there were never enough resources to achieve it.
The failure of course wasn’t in the officers that didn’t adhere to the SOPs or those that manipulated crime figures to try to avoid overbearing scrutiny, it was the failure of managers to provide adequate resources. It was a failure of managers to try to understand what reality looked like and it was a failure of managers to deal with the dehumanising effects of policy, procedure and processes.
Having left the police, I thought higher education would somehow be different. I don’t think I need to say anymore.







