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The coffee shop that’s worth more than its profit margin

Every morning follows the same rhythm. Finish my gym session, towel off, and head straight to the M&S café for my coffee. It’s not just about the caffeine – though God knows I need it. It’s about the ladies behind the counter who greet me with genuine warmth, who remember my order, who take pride in their work. In a world that often feels rushed and impersonal, their kindness has become my daily reset button.

But this isn’t really a story about my coffee ritual. It’s about what I’ve witnessed in that café—something far more important than any morning black americano.

The tables are always dotted with elderly faces. At first, I didn’t think much of it. But over time, as I’ve chatted with them, “I come here every Tuesday and Thursday,” one gentleman told me in the queue, staring at his menu. “Meet up with whoever’s about. Talk football, moan about the weather.” He smiled. “Beats sitting at home staring at the four walls, doesn’t it?” It’s beautiful, really. Watching strangers become friends over scones, toasties and crosswords. Seeing lonely people find their people, even if just for an hour.

The gentle hum of conversation about politics, memories, grandchildren, postwar Britain, the price of everything these days. This is what community looks like – unscripted, unglamorous, essential. I’ve become friends with some of them myself. They’ve told me about children who live too far away, partners they’ve lost, days that feel too long and too empty. For many, this café visit is their main activity. Their reason to get dressed. Their connection to the outside world.

A couple of days ago, I was at the gym when I overheard a conversation that stopped me mid-rep. They’re closing the café. The M&S café. Our café. I asked one of the staff members – one of those lovely ladies who makes this place what it is. She confirmed it quietly, almost apologetically, but couldn’t (or wouldn’t) share the details. The rumour mill says it’s about profit margins. The official line from M&S is that they’re repurposing spaces to create room for more popular products. More popular products!. And I felt something crack inside me.
If this is truly about profits, then we need to have a serious conversation about what we value as a society. Yes, businesses need to be viable. Yes, companies have shareholders and bottom lines and quarterly targets. I understand economics, I used to work in the financial services – a Bank to be precise, so I understand numbers. But when did we collectively decide that every single square foot of commercial space must justify its existence purely through revenue? This café might not be their most profitable location. But what’s the cost of closing it? Where exactly do we expect these elderly people to go?
“Just go to another café,” someone might say. But you’re missing the point entirely. This isn’t about coffee. It’s about familiarity. It’s about the staff who know your name. It’s about the community that’s been built, brick by brick, conversation by conversation, over months and years. You can’t just transplant that somewhere else. Community doesn’t work like that.
My elderly friends at the café (many of them in their 80s) represent a growing crisis we’d rather not acknowledge. Let me give you some numbers. According to a recent report on Age and loneliness in the UK, nearly 940,000 older people in the UK are often lonely – that’s one in fourteen people over 65 (Age UK 2024). And here’s the truly heartbreaking bit: 270,000 older people go an entire week without speaking to a single friend or family member.
Do you know how crazy that sounds? Not speaking to a single friend or family member!! A whole week!!
And loneliness doesn’t just make people sad—it kills. It increases the risk of depression, heart disease, stroke, dementia etc. This isn’t just about comfort or quality of life. This is a public health crisis. And yet, we’re closing the very spaces where people find connection. Where will they go? Costa? Starbucks? Even if they could afford the higher prices, those chains don’t foster the same sense of belonging. They’re designed for laptop workers and quick takeaways, not for lingering conversation and community building.
Councils cut funding for community centers – libraries operate on skeleton hours, now commercial spaces that accidentally became social lifelines are vanishing too.
I’m not naive. I know M&S isn’t a charity. I’m also aware they do good work by partnering with food banks and donating surplus food to people who need it. They clearly have a social conscience. But they brand themselves on quality, trust, and British values. Well, here’s a British value: looking after our elderly. Not abandoning them.
M&S, you have an opportunity here. An opportunity to position yourselves as a company that doesn’t just talk about community values but actually lives them. You could be the retailer that says, “We’re keeping our cafés open because we recognise they’re tackling one of the biggest health crises facing our aging population.” Imagine the goodwill. Imagine the respect. Imagine being the company that genuinely helps combat loneliness alongside all the good work you’re already doing – that’s how you truly stand tall amongst your peers.
There’s such thing as enough profit. There’s such a thing as being a responsible corporate citizen. There’s such a thing as recognising that some things – like providing a warm, safe space for lonely pensioners to find friendship – might be worth preserving even if it means slightly less room for those “more popular products.”
Our very own café will probably close. The space will be repurposed – maybe more retail shelving, maybe nothing at all. The decision-makers will never meet the people affected. They’ll never know about the Tuesday regular who’ll now have nowhere to go, or the widow who found a reason to leave the house, or the gentleman who finally made friends after his kids relocated to another country. And my morning ritual? I’ll find another coffee shop. I’ll survive.
But what about the people for whom this was so much more than coffee? What about the 270,000 older people who might go another week without speaking to anyone? What about your chance to be part of the solution instead of part of the problem?#
This is what the world is turning into: a place where community is a nice-to-have but never a must-have. Have we forgotten that sometimes the most valuable things can’t be measured on a balance sheet. We can do better than this.
What do you think? Are there spaces in your community facing similar threats? I’d genuinely love to hear your thoughts.
Reference list
Age UK (2024) Age UK’s new report shows ‘you are not alone in feeling lonely’. Available at: https://www.ageuk.org.uk/latest-press/articles/age-uks-new-report-shows-you-are-not-alone-in-feeling-lonely/ (Accessed: 27 October 2025)
Why I refuse to join the hate train

In a world drowning in outrage, where every headline screams division and every scroll brings fresh fury, it’s easy to forget something fundamental: there’s still beauty everywhere.
Turn on the news and you’re bombarded with it all—bans, blame, and bitter arguments about who’s ruining what. Immigrants, the wealthy, the homeless, the young, the benefits claimants—everyone’s apparently the problem. It’s a relentless tide of negativity and moaning that can sweep you under if you’re not careful.
But what if we chose differently?
Here are a few things I noticed in the last couple of weeks:
I came across a book that someone left on a park bench with a note: “Free to a good home.” On another late night, a man saw a mother struggling—baby in one arm, shopping bags in the other—and didn’t hesitate to help her to her car. And if you’re thinking “why didn’t she use a trolley?” then you’re part of the problem I’m talking about, because there were no trolleys in that shop.
In another moment, a homeless person was offering water to a runner who’d collapsed in the heat, providing comfort when it mattered most.
Elsewhere, a teacher stayed late for his “troubled” student preparing for exams. When I asked why, he said: “Everyone calls him destructive. I refuse to lose hope. He’s just a slower learner, and I’ll support him as long as it takes.”
In another event, teenagers on bikes formed a protective barrier around an elderly woman crossing the road.
Small acts. Quiet kindness. The stuff that never makes headlines, doesn't trend on social media, and doesn't fuel debates.
The truth is, these things happen everywhere, all the time. While we’re busy arguing about who’s destroying society, society is quietly rebuilding itself through a million small kindnesses. The coffee lady in the Learning Hub who remembers your order. The elderly doorman at Milton Keyens Costco who draws smiley faces on reciepts and hands them to children on their way out, just to see them smile. The neighbour who randomly helps pick up litter in the neighbourhood with her girls every Sunday afternoon. The friend who texts to check in with the simple words “how are you?”
The truth is simple: for every voice spreading hate, there are countless others spreading hope. For every person tearing down, there are builders, healers, and helpers working in the quiet spaces between the noise.
Yes, problems exist. Yes, challenges are real. But so is the grandfather teaching his grandson about dignity and respect. So is the aunty teaching her niece how to bake. So is the library volunteer reading to the shelter dogs. So is the community garden where strangers become neighbours.
Today, I’m choosing to notice the nice. Not because I’m naive, but because I refuse to let the moaning and the loudest voices drown out the most important ones. The ones that remind us we’re more alike than different. The ones that choose connection over division.
Your turn: What nice thing will you notice today? Free your mind, pay attention—you'll see one.
Because in a sea of anger, being gentle isn’t weak or naive—it’s revolutionary.
Will Keir Starmer’s plans to abolish NHS England, help to save the NHS?
In a land-mark event, British Prime Minister Keir Starmer has unveiled plans to abolish NHS England, to bring the NHS back into government control. Starmer justifies much of this change with streamlining operations and enhancing efficiency within the NHS, that in recent years has faced a backlash following long queues and an over-stretched staff pool. Moreover, this is part of Starmer’s plan to limit the power of control from bureaucratic systems.
NHS England was established in 2013 and has taken control and responsibility of the NHS’s daily operational priorities. Primarily, NHS England is invested in allocating regional funds to local health care systems and ensuring the smooth delivery of health care across the NHS. However, concerns, particularly in Parliament have been raised in relation to the merging of NHS England and the Department’s of Health and Social care that is alleged by critics to have brought inefficient services and an increase of administrative costs.
Considering this background, the plans to abolish NHS England, for Starmer come under two core priorities. The first is enhancing democratic accountability. This is to ensure that the expenditures of the NHS are contained within government control, thus it is alleged that this will improve efficiency and suitable allocation of spending. The second is to reduce the number of redundancies. This is backed by the idea that by streamlining essential services will allow for more money to be allocated to fund new Doctors and Nurses, who of course work on the front line.
This plan by Starmer has been met with mixed reviews. As some may say that it is necessary to bring the NHS under government control, to eliminate the risks of inefficient services. However, some may also question if taking the NHS under government control may necessarily result in stability and harmony. What must remain true to the core of this change is the high-quality delivery of health care to patients of the NHS. The answer to the effectiveness of this policy will ostensibly be made visible in due course. As readers in criminology, this policy change should be of interest to all of us… This policy will shape much of our public access to healthcare, thus contributing to ideas on health inequalities. From a social harm perspective, this policy is of interest, as we witness how modes of power and control play a huge role in instrumentally shaping people’s lives.
I am interested to hear any views on this proposal- feel free to email me and we can discuss more!
A review of In-Extremis: The Life of War Correspondent Marie Colvin
Recently, I picked up a book on the biography of Marie Colvin, a war correspondent who was assassinated in Syria, 2012. Usually, I refrain from reading biographies, as I consider many to be superficial accounts of people’s experiences that are typically removed from wider social issues serving no purpose besides enabling what Zizek would call a fetishist disavowal. It is the biographies of sports players and singers, found on the top shelves of Waterstones and Asda that spring to mind. In-Extremis, however, was different. I consider this book to be a very poignant and captivating biography of war correspondent Marie Colvin, authored by fellow journalist Lindsey Hilsum. The book narrates Marie’s life before her assassination. Her early years, career ventures, intimate relationships, friendships, and relationships with drugs and alcohol were all discussed. So too were the accounts of Marie’s fearless reporting from some of the world’s most dangerous conflict zones, including Sri-Lanka, Iraq, Lebanon, and Syria. Hilsum wrote on the events both before Marie’s exhilarating career and during the peak of her war correspondence to illustrate the complexities in her life. This reflected on Marie’s insatiability of desire to tell the truth and capture the voices of those who are absent from the ‘script’. So too, reporting on the emotions behind war and conflict in addition to the consistent acts of personal sacrifice made in the name of Justice for the disenfranchised and the voiceless.
Across the first few chapters, Hilsum wrote on the personal life of Marie- particularly her traits of bravery, resilience, persistence, and an undying quest for the truth. Hilsum further delved into the complexities of Marie’s personality and life philosophies. A regular smoker, drinker and partygoer with a captivating personality that drew people in were core to who Marie was according to Hilsum. However, the psychological toils of war reporting became clear, particularly as later in the book, the effects of Marie’s PTSD and trauma began to present itself, particularly after Marie lost eyesight in her left eye after being shot in Sri-Lanka. The eye-patch worn by Marie to me symbolised the way she carried the burdens of her profession and personal vulnerabilities, particularly between maintaining her family life and navigating her occupational hazards.
In writing this biography, Hilsum not only mapped the life of one genuinely awesome and inspiring woman, but also highlighted the importance of reporting and capturing the voices of the casualties of war. Much of her work, I felt resonated with my own. As an academic researcher, it is my job to research on real-life issues and to seek the truth. I resonated with Marie’s quest for the truth and strongly aligned myself to her principles on capturing the lived experiences of those impacted by war, conflict, and social justice issues. These people, I consider are more qualified to discuss these issues than those of us who sit in the ivory towers of institutions (me included!).
Moreover, I considered how I can be more like Marie and how I can embed her philosophies more so into my own research… whether that’s through researching with communities on the cost-of-living crisis or disseminating my research to students, fellow academics, policymakers, and practitioners. I feel inspired and moving forward, I seek to embody the life and spirit of Marie and thousands of other journalists and academics who work tirelessly to research on and understand the truth to bring forward the narratives of those who are left behind and discarded by society in its mainstream.
What’s stopping us from rehabilitating mentally ill offenders?

I wanted to share with you some key takeaways from the findings of my dissertation; “Understanding Positive Risk-Taking and Barriers to Implementation in Forensic Mental Health.”
For context, positive risk taking is the process of supporting recovery and rehabilitation by actively and carefully engaging service users in decisions and activities that have previously posed a risk, in full acknowledgement of that risk, in the hope it has a positive outcome and builds new skills.
My thematic structure from 5 interviews with forensic healthcare professionals is below for reference.
| Theme | Subtheme |
| Engaging the Service User | – Offering, Accepting, Assessing – Staffing Safe Opportunities |
| Professional Development and Confidence in Practice | – Specialised Training and Professional Development – Confidence in Practice and Taking Responsibility – Challenging Anti-Progressive Attitudes |
| Navigating the Unique Needs of the Service User Group | – Acknowledging and Communicating Risk – Severe, Enduring and Fluctuating Conditions – Stuck in the System – The Juxtaposition of Justice |
Engaging the service user is around the safe engagement of the service user within this process:
- Service users are not being engaged in their own risk assessment which would allow them to build up skills in identifying and managing their own risk.
- Seclusion is being used for more ‘difficult’ to manage service users to compensate for low staffing which is detrimental to service user progress and a huge ethical problem.
Professional Development and Confidence in Practice discussed the complexities of training to work in forensic care and the fear around being responsible for decisions that could go very wrong.
- My participants expressed concerns that primarily clinical practitioners (i.e. clinical psychologists over forensic psychologists) may not be able to work as sufficiently with forensic clients as their training backgrounds and treatment models may favour either the judicial process or the therapeutic outcome, and whilst both are needed, it is unlikely to be available.
- Healthcare professionals also battle with colleagues who are not on board with the approach of offering positive risks, sometimes due to fear, others to not believing that the experience should positive due to the reasons a person is there.
Navigating the Unique Needs of the Service User Group discusses the nuances of forensics and what makes this service different to others.
- It is identified that some professionals find it more difficult to engage in and justify positive risks when it involves certain (overrepresented) conditions, such as psychosis, and certain offenses (sexual), particularly if there are vulnerable victims, which may impact treatment opportunities regardless of other ‘good’ factors.
- Information handed over from the criminal justice system to healthcare system is often dehumanising, reductionist and causes exaggerated risk levels which increases fear and safety behaviours from healthcare staff.
- Service users are subject to the conditions and restrictions of both the healthcare services and the criminal justice system which can present conflicting interests and outcomes from each institution. Additionally, the decisions made by the criminal justice system are often done so despite caseworkers never having met or worked directly with the service user, inhibiting healthcare professionals from using their professional judgement to offer positive risk-taking opportunities.
- Service users are very often ‘in the system’ for a long time, so much so that they may begin to fear life outside of an institution and may sabotage their own progress in order to stay within a familiar institution and possibly even to go back to prison.
Much more needs to be done, and needs to change to improve this increasingly prevalent service. It is my hope that more research within this area will help to support the recovery and rehabilitation of those who are cared for in forensic mental health settings and that my findings might inspire anyone who goes on to work with mentally ill offenders to make improvements to what they find in their workplace. Whilst my study was primarily within the secure healthcare space, much is transferrable to other areas of the criminal justice system.
Everyone loves a man in uniform: The Rise and Fall of Nick Adderley
Some of our local readers will be familiar with the case of former Chief Constable Nick Adderley who was recently dismissed from Northamptonshire Police. The full Regulation 43 report can be found here and it provides an interesting, and at times, comical, narrative of the life and times of the now disgraced police officer.
The Regulation 43 report describes Adderley’s creation of a “false legend” of military service, whereby this supposed naval man fought bravely to protect the Falkland Islands (despite only being 15 when the conflict ended), rescued helicopters and ships in the height of battle, commanded men, was a military negotiator during the Anti-Duvalier protest movement in Haiti. In short, an all round real-life Naval action man! It’s pity for Adderley, that the Regulation 43 panel found none of this was true, instead a ‘Walter Mitty‘ like trail of lies were revealed throughout the investigation.
Nevertheless, not content with his brave military career, our intrepid hero decided he would take his considerable (in his estimation at least) skills into policing. First applying to Greater Manchester Police [GMP] (who turned him down on the grounds that there were ‘better candidates’) and then Cheshire Police. From Cheshire Police, he went to GMP and then to Staffordshire Police, finally arriving in Northamptonshire in the summer of 2018. Despite all of these different forces, all of the different application and promotion forms that our brave hero completed, not one person bothered to check that he was telling the truth. To check that this man, responsible for upholding law and order, was a fit candidate for the role. instead, I suspect, like so many it seems, we are so in love with our military and all its trappings, that we lose any sense of criticality when it comes to uniforms. After all who would dare to question a Chief Constable, whether a police officer, civilian worker or member of the public? Easier to keep parroting the mantra of “our brave boys”, than to think critically about institutions and their members, as the cartoon below demonstrates all too well.

At this point Adderley has been dismissed from Northamptonshire Police and banned from policing. In 2024 the Angiolini Inquiry published its report, which in part focused on police vetting and there is no doubt, post-Adderley the police as an institution, will undertake more soul searching. Additionally, some commentators have begun a campaign to have Adderley’s police pension reduced/removed. These matters will continue to rumble along for some time. But, in short, Adderley has been punished and publicly outed as a liar, but that does not begin to undo the immense harm his behaviour has inflicted on the community.
During his time at Chief Constable of Northamptonshire, Adderley called upon his supposed military history and experience to support his arguments and the decisions he made. For instance, the 2019 arming of Northamptonshire’s police with tasers or the 2020 launch of eight interceptors, described by Adderley as “a new fleet of crime-busting cars” or the 2021 purchase of “eight Yamaha WR450F enduro bikes“. To me, all of these developments scream the militarisation of policing. Since the very foundation of the Metropolitan Police in 1829, serving officers and the public have continually been opposed to arming the police, yet Adderley, with his military service, seemingly knew best. But what use is a taser, fast car or motorbike in everyday community policing, how do they help when responding to domestic abuse, sexual violence, or the very many mental health crises to which officers are regularly called? How do these expensive military “toys” ensure that all members of society feel protected and not just some communities? How can we ensure that tasers don’t do lasting harm to those subjected to their violence? Instead all of these developments scream a fantasy of both military and policing, one in which the hero is always on the side of the righteous, devoting his life to taking down the “baddies” by whatever means necessary.
Ultimately for the people of Northamptonshire we have to decide, can we view Adderley’s police leadership as the best use of taxpayers’ money, a response to evidence based policing or just a military fantasy of the man who lied? More importantly, the county and its police force will struggle to untangle Adderley’s web of lies and the harm inflicted on the people of Northamptonshire, making it likely that this entirely unevidenced push to militarise the police will continue unchecked.
The bitter-sweet sport of boxing
For over a decade, the sport of boxing had not witnessed an undisputed heavyweight championship. The last time the undisputed heavyweight title was held was by Lennox Lewis in 1999. However, on Saturday, the 18th of May, the boxing world witnessed a historic moment as a new king was crowned in the heavyweight division. The Ukrainian boxer, Oleksandr Usyk handed Tyson Fury his first career loss, becoming the first undisputed heavyweight champion and the only one to hold all the belts simultaneously.
Boxing is a sport that unites people from diverse backgrounds, where we celebrate the tactical movements and the sweet science of the sport. It is a discipline filled with emotions, deep concentration, and strategic movements. While the crowning of a new undisputed heavyweight champion is a momentous occasion and a historic achievement worth celebrating, it is also important to reflect on the inherent dangers of the sport. The tragic death of British boxer Sherif Lawal serves as a sobering reminder of the risks that these athletes face every time they step into the ring. Boxing, like many combat sports, carries the potential for serious and life-altering injuries, including traumatic brain injuries, concussions, facial injuries, and so forth.. The sport has witnessed several heartbreaking stories, such as the case of Muhammad Ali and Michael Watson, who suffered devastating injuries that forever changed the course of their lives. Thus, as we celebrate in the excitement of a new undisputed heavyweight champion, we must also acknowledge the sacrifices these warriors make and the commitment they have to their craft. It is a delicate balance – celebrating the sweet science of boxing while recognising the inherent dangers that come with it. By keeping these realities in mind, we can appreciate the greatness of the sport while advocating for the utmost safety measures and support for those who put their well-being on the line for our entertainment.
Rest easy Champ!! 🕊 🕊
Birth Trauma

I recently passed through Rugby Motorway Services with my family and I was amazed by what was on offer. It consisted of a free internal and external play area and the most baby friendly changing rooms that I have ever encountered. This visit to the Rugby services made me think;
Isn’t it a shame that the same amount of family friendly consideration is not found elsewhere.
Even more so;
Isn’t it a shame that many babies, mothers and birthing parents are treated with such a common and serious violence during the birth
The Birth Trauma Inquiry has been published this week, I am sure that CRI3003 students would be able to critique this Inquiry but in terms of the responses from mothers who have experienced birth trauma it makes for an incredibly harrowing read.
In the words of one mother;
‘Animals were treated better than the way we were treated in hospital’ (p.26).
Yet, none of these accounts of violence are surprising; casual conversations with friends, family, relatives resemble many of the key themes highlighted within the inquiry. The inquiry includes accounts of mothers before, during and after birth being ‘humiliated’ (p.20) and bullied, experiencing extreme amounts of pain, financial ruin, life limiting physical and mental health problems, due to institutional issues raised such as: negligence, poor professional practice, mistakes, mix ups, lack of consent, inhumane treatment, lack of pain relief and compassion. With the most serious consequences being baby and or mother loss.
The report also makes reference to at least a couple of incidents involving mobile phone usage. This did remind me of a conversation that I was having with a fellow criminologist quite recently. Aside from issues that have existed for a long time, it seems that the use of phones may impact on our ability to work in a safe and compassionate manner. I am sure that some staff scroll on phones when victims of crime report to the police station, or scroll whilst ‘caring’ for someone who is either mentally or physically unwell. How such small technological devices seem to have such huge impact on human interaction amazes me.
A quote from the inquiry states: ‘the baby is the candy, the mum is the wrapper, and once the baby is out of the wrapper, we cast it aside’ (p.20), how awful is that?
All-Party Parliamentary Group. Listen to Mums: Ending the Postcode Lottery on Perinatal Care (2024). Available at: https://www.theo-clarke.org.uk/sites/www.theo-clarke.org.uk/files/2024-05/Birth%20Trauma%20Inquiry%20Report%20for%20Publication_May13_2024.pdf [Accessed 16/05/24].







