Home » managerialism
Category Archives: managerialism
The new year is here. At its last knockings, the previous year offered hope of some sort of return to normality. The second new vaccine was on its way, far easier to store and distribute, it offered hope. Unfortunately, the joy of the new year has been somewhat muted as we have witnessed Covid-19 cases rise to new heights. Talks of stricter measures have turned into our new reality, as one minute the government insisted on schools opening then the next a partial U-turn before a forced full-scale retreat. But as we watch all of this unfold, I am reminded of a comment I heard from a radio presenter on the lead up to Christmas. Her view was that there was much to be happy about, we know more about the virus now than we ever did and scientists have developed a vaccine, several vaccines, in record time. Over the Christmas and new year period I reflected on last year and tried to think about what we have learnt.
Brexit has just proved to be a complete farce. Promises of a good deal turn out to be not so good, ‘no deal is better than a bad deal’ the politicians said. And then in desperation, realising that any deal was better than no deal and that the best deal was the one where we were in the European Union they settled on something and thanked the gods that there was far more pressing bad news to hide their incompetence. So, we are now a ‘sovereign’ nation but poorer to boot and whilst we think we have regained control over our borders, it is only limited to bureaucratic, time consuming form filling, as we beg people to come here to work in our care homes and on the farms for a pittance. Perhaps the refugees that we have reluctantly accepted might help us out here. Brexit has been delivered but at what cost? No wonder Stanley wants to take up his opportunity for a French passport.
We are all equal its just that some are far more equal than others. We saw the rise of the Black Lives Matter movement and I have a feeling that I wouldn’t be able to do that discussion justice; I’ll leave that to others that are far more capable. It did have a profound impact on me though as a former serving police officer, I would like to think it had an impact on others both retired and serving, but I’m not so sure. I think that quite often the police are simply a reflection of our society and I’m not willing to bet much on that changing rapidly. I remember Michael Holding, a former West Indian cricketer, turned commentator, talking about ‘white privilege’ and he provided what I thought at the time was a good example. Now I’m not so sure, this so called ‘white privilege’, isn’t privilege at all, it’s rights. It’s the rights that white people avail themselves of everyday in a democratic society (well that’s what we are supposed to be in anyway) without a second thought. The problem isn’t that white people have those rights, it’s that Black and ethnic minority individuals don’t, or where they do, the rights are somehow conditional. I might be wrong in my thinking, but I know one thing, without some very clear leadership from government, institutions and general societal attitudes are unlikely to change sufficiently. Although footballers and staff take a knee before every match, I fear that the momentum is likely to be lost. By the way, I’m not holding out much hope on the leadership gambit.
Sticking to the we are all equal theme; the pandemic has shone a spotlight on poverty in this country. Yes, Mr high and mighty Reece-Mogg, there really are very poor people in this country and they do need a helping hand. The fact that food banks are even required is shameful. The fact that foodbanks rely on charity is an even more shameful indictment of our government. The fact that a senior politician can stand up in the house of commons and accuse a charity of political motives when distributing aid beggar’s belief. I find it extraordinary that pre pandemic, homeless people were left to their own devices on the streets, reliant on charity and handouts and yet as soon as we went into lockdown, the government found money from somewhere to house them. What changed? My worry is that when the pandemic is over, the government are going to be more concerned about balancing the books than they are about the pervasive poverty endemic in our nation.
Children returning to school has been a huge issue for government and they rely on evidence that suggests that the best place for children is at school. A headmaster reminded us in an interview on the radio that this ‘online learning’ phrase that trips off the tongue is far easier to talk about than to achieve. What hits home is the huge disparity in opportunity for children to avail themselves of online learning. Poorer families cannot provide the technology required. Poorer families are likely to live in cramped conditions making it impossible for children to concentrate on work as siblings run around trying to keep themselves amused. And let’s not forget the plight of the parents who are more likely to be in jobs that require them to be at work, not home. Then of course there are those children that are vulnerable where school is a safe haven from abuse, whether that’s physical or mental or simply because school is where they will be fed. So, in a sense for many, school is a better place than home, but we really ought to be asking why that is. What does that say about our society? If I were to hazard an educated guess, I’d say its broken. The return of children to school had wider implications. What about the teachers and staff? It seems to me that government have different standards of risk depending on what suits. I’ll come back to this in time but I think the closure of schools owes itself more to the action of teachers in their refusal to turn up to work in an unsafe environment than it does any sensible government strategy.
Sticking to the education theme, the pandemic shone a rather harsh spotlight on higher education too. What became increasingly obvious was that the return of students to campus was purely financially driven. At least one vice chancellor put his head above the parapet and stated as much. His university would fail if he did not fill the halls of residence. So here we had a situation where scientific advisors were stating it was folly to open universities and yet universities did so with the backing of government. The reason, we can’t put education on hold and yet how many students take a gap year, before going to university? Putting education on hold doesn’t appear to be that damaging to the individual, but it is very damaging to a morally corrupt educational business model that needs halls of residence to be filled to prop up the system. To make matters worse, students flocked to university only to find that face to face teaching was patchy, the university experience was not what they were promised or envisaged it would be, and more time was spent in isolation and lock down than was healthy. If education was supposed to be good for their mental health, it had the opposite effect for many. I don’t think it required a rocket scientist to work out that online teaching was really going to be a default position, so either management and government were very naïve and reckless, or they were somewhat economical with the truth. Time to revisit higher education, I think.
Talking about government advisors, what’s the point in having them? Everything I read suggests that government advisors say one thing and government does something else or dillies and dallies its way into a dead end where it finally admits the advisors are in some way right, hence another eleventh hour lock down. The advisor’s said universities should not go back, they did and is it coincidence it coincided with a rise in Covid-19 cases? Advisors were saying schools shouldn’t go back but the government insisted they should and many did for just one day. There is a saying about tactics and strategy. Strategy is unlikely to be achieved without tactics but tactics without a strategy are useless. I have yet to understand what the government strategy is, there is however a plethora of disparate (or is that desperate?) tactics . The result though, anguish and suffering to more than is necessary. Some of the tactics seem to be based on decision regarding who is most at risk. We hear that term an awful lot. I watched the prime minister at lunch time, the man who promised us a fantastic Brexit deal, as he explained how important it was that children went back to school. Children are at very little risk going to school he said and then added, and teachers are not at very much risk or at least at no more risk than they would be normally. He bumbled and blustered over the latter part; I wonder why? A few hours later he told us schools would be closed until at least the 15th February. What happened to ‘no risk’? When we talk about risk, there are a number of ways of viewing it. There is the risk of death, easily understood and most definitely to be avoided, but what seems to be neglected is the risk of serious illness or the risk of ‘long Covid’. By ordering schools to be opened or that universities resume face to face teaching, the policy seems to have been that as long as you are not at a high risk of death then it is an acceptable risk. Time for a bit of honesty here. Does the government and do managers in these organisations really think that a group of people in a room for a number of hours with inadequate ventilation is not a serious risk to the spreading of the disease? Maybe some of the managers could reassure us by doing most of the face to face teaching when we prematurely come out of lock down again.
It seems to me that much is being made, on the news in particular, about the effect a lock down has on mental health, especially children. And I do understand the mental health issues, I can’t help but think though that whilst this is a very valid argument there is the elephant in the room that is either ignored or conveniently understated. The elephant; the fear engendered by the virus, the fear and anguish of those that have had to face the loss of a loved one. Just to put that in perspective that’s over 70,000 people whose families and friends have had to go through firstly the fear and anxiety of a loved one being ill and then the additional fear and anxiety of having lost them. Add to this the fear and anxiety of those that have caught the virus and ended up in hospital coupled with the fear and anxiety of their loved ones. Now add to this the fear and anxiety of those who have to work in conditions where they are at serious risk of catching Covid and the fear and anxiety of their loved ones. And then of course there is the fear and anxiety caused to the general population as the virus spins out of control. Somehow I think a little perspective on mental health during lock down might be needed. Is it any wonder teachers decided that what they were being asked to do was unsafe and unnecessary?
And then I think about all of those parties and gatherings despite restrictions. The shopping trips from tier 4 areas into tier two areas to snap up bargains in the sales. The Christmas and New years eve parties that defy any logic other than pure self-indulgence. Just as we see all of those selfless people that work in organisations that care for others or keep the country running in some capacity, we see a significant number of selfish people who really don’t care about the harm they are causing and seem to be driven by hedonism and a lack of social values. Unfortunately, that accusation can also be aimed at some of the very people that should be setting an example, politicians.
We should of course be happy and full of hope. We have a new vaccine (that’s providing it still works on the mutated virus) and normality is around the corner, give or take a few months and a half decent vaccination strategy (that’s us done for). A vaccine that was found in an extraordinary time period. I wonder why a vaccine for Ebola wasn’t found so quickly? I agree with my colleague @paulaabowles when she says we all must do better but more importantly I think its about time we held government to account, they really must do better. After the second world war this country saw the birth of the NHS and the welfare state. What we need now is a return to the fundamental values that prompted the birth of those provisions. There are so many pressing needs and we really mustn’t allow them to be forgotten. A strategy to tackle poverty might just ameliorate a raft of other ills in our society and the cost of tackling it might easily be mitigated by a reduction in demand in the NHS and many other public services. I can but dream, but my reality envisages a nightmare world driven by finance, political imperatives and a lack of strategy.
A good few years ago a senior colleague asked me that very question. It was more of a statement, than a question and it was designed to make me think about how I approached work and perhaps more importantly how others saw me in the workplace. It fits very nicely with another saying, ‘if you want the job done, give it to a busy person’. It seems there are those in the workplace that get the job done and those that don’t. There are those that always say ‘yes’ and others that often say ‘no’. There are those that solve problems and those that don’t. Another saying from a senior manager, ‘don’t bring me problems, just bring me solutions’ sums up the majority of relationships in organisations.
My experience of managers (both middle and upper) has been varied, but unfortunately most have fallen into the category of poor, bordering on awful. Perhaps that colours my judgement, but I do know that I’ve also had some very good managers. The good managers always made me feel like I was working in partnership with them and, yet I knew who was the boss. I always tried to find a solution to a problem but if I couldn’t then the boss knew that it was a problem he or she needed to deal with, they trusted my judgement. Often what appears to be the most trivial of problems can be a show stopper, a good boss knows this. If I said ‘no’ to a piece of work, then the boss negotiated which other piece of work would be set to one side for now. Sometimes everything is a priority, and everything is important, it is for those at the most senior level to make the decisions about what will or will not get done. Making no choice is an abrogation of responsibility, suggesting it is another person’s problem is just as bad if not worse.
Good managers understand how much work people are doing and trust their workers to get on with the job in hand. A good manager knows that even the most menial of tasks takes more time than might be imagined and that things rarely go exactly to plan. There is always an element of redundancy. When someone says ‘no’ to a piece of work they understand that there is a reason for that ‘no’ and rather than simply seeing that person as being difficult or lazy, they listen and seek solutions. More importantly, they take responsibility for the problem, ‘bring me the problem and I’ll help you find the solution’.
As we move into a summer of uncertainty where the ‘new normal’ is an anxious time for most, where the ‘yes’ people are needed more than ever, and the managers need to lead from the front, if you are a manager, what will you response be when your undervalued ‘yes’ person says ‘no’?
Imagine that every professional or semi-professional footballer in the country had the same ability and the same fitness levels. How would it be possible to distinguish between them, how would league tables be established, who would play for the top teams? Nonsense of course because we know that not every football player can have the same ability or fitness levels for that matter. And there is a myriad of reasons why this may be the case. However, there is probably little doubt that those that have been professionally coached, even at the lowest level in the professional game can run rings round most part time amateur players.
Not everyone can be at the top, in the Premier League. If we took a sample of players across the leagues and were to somehow measure ability then the likelihood would be that we would find a normal distribution, a bell curve, with most players having average ability and a few with amazing ability and a few with some but perhaps inconsistent ability. It is probably likely that we would find those with the most ability in the Premier League and those with the least in lower or non-league clubs and these are probably semi-professional or amateurs. Perhaps it would be prudent to reiterate that those with the least ability are still way ahead of those that do not play football or just dabble in it occasionally. This then is not to say that those at the lower end of the skills distribution curve are rubbish at playing football, just that they, for whatever reason, are not as skilled as those on the opposite side of the curve. And those that have average skill i.e., the greatest number of footballers, are very good but not quite as good as the most skilled. Make sense so far, I hope so?
If we apply the logic to the skill of footballers can we not apply the logic elsewhere, in particular to university students. Surely, in terms of academic ability, we would find that there were those at the one end of the curve achieving A and B grades or 1st degrees and then the majority in the middle perhaps achieving C and D grades of course tailing off to those that are achieving perhaps low D and F grades. We would probably hope to find a normal distribution curve of sorts. We could probably say that those with lower grades have far greater academic ability than anyone that hasn’t attended university. We could certainly say that the majority i.e. those getting C and higher D grades are good or very good academically when compared to someone that hasn’t attended university but not quite as good as those achieving A and B grades. The assessment grading criteria seems to confirm this, a D grade is labelled as ‘satisfactory’, a C grade ‘commended’ a B grade ‘of merit’ and an A grade ‘distinguished’. Just to reiterate, achieving a D grade suggests a student has displayed ‘satisfactory’ academic ability and met the requisite ‘learning outcomes’.
Why is it then that degrees at institutional level are measured in terms of ‘good degrees’? These are a ‘1st and 2.1. At programme level we talk of ‘good grades’, ‘A’ grades and ‘B’ grades. The antithesis of ‘good’ is ‘bad’. This logic then, this managerialist measurement, suggests that anything that is not a 1st or a 2.1 or an ‘A’ or ‘B’ grade is in fact a ‘bad’ grade. Extending the logic further and drawing on more managerial madness, targets are set that suggest 80% of students should achieve a ‘good grade’. A skewing of a distribution curve that would defeat even the best statistician and would have Einstein baffled.
Let me revisit the football analogy, using the above language and measurements, a comparison would suggest that any player outside of the Premier League is in fact a ‘bad’ player. Not only that but a target should be set where 80% of players should be in the Premier League. The other leagues then appear to be irrelevant despite the fact that they make up probably 90% of the national game and prop up the Premier League in one form or another.
With such a use of language and a desire to simplify the academic world so that it can be reduced to some form of managerial measurement, it is little wonder that perfectly capable students consider their work to be a failure when they earn anything less than an A or B grade or do not achieve a 1st or 2.1 degree.
It is not the students that are failing but higher education and academic institutions in their inability to devise more sophisticated and meaningful measurements. In the meantime, students become more and more stressed and disheartened because their significant academic achievements fail to be recognised as achievements but are instead seen at an institutional level as failures.