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Striking is a criminological matter
You may have noticed that the University and College Union [UCU] recently voted for industrial action. A strike was called from 1-3 December, to be followed by Action Short of a Strike [ASOS], in essence a call for university workers to down tools for 3 days, followed by a strict working to contract. For many outside of academia, it is surprising to find how many hours academics actually work. People often assume that the only work undertaken by academics is in the classroom and that they spend great chunks of the year, when students are on breaks, doing very little. This is far from the lived experience, academics undertake a wide range of activities, including reading, writing, researching, preparing for classes, supervising dissertation students, attending meetings, answering emails (to name but a few) and of course, teaching.
UCU’s industrial action is focused on the “Four Fights“: Pay, Workload, Equality and Casualisation and this campaign holds a special place in many academic hearts. The campaign is not just about improving conditions for academics but also for students and perhaps more importantly, those who follow us all in the future. What kind of academia will we leave in our wake? Will we have done our best to ensure that academia is a safe and welcoming space for all who want to occupy it?
In Criminology we spend a great deal of time imagining what a society based on fairness, equity and social justice might look like. We read, we study, we research, we think, and we write about inequality, racism, misogyny, disablism, homophobia, Islamophobia and all of the other blights evident in our society. We know that these cause harm to individuals, families, communities and our society, impacting on every aspect of living and well-being. We consider the roles of individuals, institutions and government in perpetuating inequality and disadvantage. As a theoretical discipline, this runs the risk of viewing the world in abstract terms, distancing ourselves from what is going on around us. Thus it is really important to bring our theoretical perspectives to bear on real world problems. After all there would be little point in studying criminology, if it is only to see what has happened in the past.
Criminology is a critique, a question not only of what is but might be, what could be, what ought to be. Individuals’ behaviours, motivations and reactions and institutional and societal responses and actions, combine to provide a holistic overview of crime from all perspectives. It involves passion and an intense desire to make the world a little better. Therefore it follows that striking must be a criminological matter. It would be crass hypocrisy to teach social justice, whilst not also striving to achieve such in our professional and personal lives. History tells us that when people stand up for themselves and others, their rights and their future, things can change, things can improve. It might be annoying or inconvenient to be impacted by industrial action, it certainly is chilly on the picket line in December, but in the grand scheme of things, this is a short period of time and holds the promise of better times to come.
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Meet the Team: Stephanie Richards, Associate Lecturer in Criminology
A Warm Welcome
Hello all! I would like to introduce myself. My name is Stephanie Richards and I am your Student Success Mentor (SSM). Some of the criminology and criminal justice students would have already had the opportunity to meet me, as I was their Student Success Mentor previously. So, it will be great to touch base with you all and it would also be great for the new cohorts to say hi when you see me on campus.
It is that time of the year when we see new students and our existing students getting ready to tackle the trials of higher education. Being a SSM I am fully aware of the challenges that you will face, and I am here to support you throughout your time at UON. As a previous student I can testify that studying at university is incredibly challenging. The leap from school/ college can be daunting at first. A new building that seems like a maze or the idea of being surrounded by strangers that you probably think you have nothing in common with can be enough to encourage you to run for the hills….stepping into a workshop for the first time can give you a stomach flip, but once you take that first seat in class you will come to realise it does get easier.
Upon reflection of my experience as a new undergraduate student I would have to be honest and express the difficulties that I suffered adjusting to my new way of life. I could not keep my head above the masses of reading, and when I did manage to get some of the seminar prep completed, most of the time I struggled with the new questions and concepts that were posed to me. This will be the experience of most, if not all the new students starting out on their university education. This is part of the complex journey of academia. My advice would be to pace yourself, time management is key, if you struggle to understand the work that has been set, ask for clarity and develop positive relationships with your peers and the staff at UON…………..being part of a strong community will get you through a lot!
My role is not just about assisting the new students that have started their university journey, I am also here to help UONs existing students. Getting back into the swing of studying can be daunting after the summer break. Adjusting to face-to-face education can be an overwhelming process but one that should be embraced. We will all miss our pyjama bottoms and slippers but being back on campus and getting some normality back in your day is worth the sacrifice.
The team of SSM’s are here to support you throughout your journey so please get in touch if you require our assistance. We never want you to feel alone in this journey and we want to assist you the best ways we can. We want you to progress and meet your full learning potential, and to get the most out of your university experience.
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Meet the Team: Francine Bitalo, Associate Lecturer in Criminology
Hi everyone! My name is Francine Bitalo and I will be your new Student Success Mentor for this year. I am looking forward to meeting and assisting you all in your academic journey. Feel free to contact me for any support.
Being a graduate from the University of Northampton I can relate to you all, I know how challenging student life can be especially when dealing with other external factors. You may go through stages where you doubt your creativity, abilities and maybe even doubt whether the student life is for you. When I look back at when I was a student, I definitely regret not contacting the Student Success Mentors that were available to me or simply utilising more of the university’s support system. It is important for you seek support people like myself are here to help and recommend you to the right people.
Besides everything, Criminology is such an interesting course to study if you are anything like me by the end of it all you won’t view the world the same. Many of you have probably already formed your views on life especially when it comes to understanding crime. Well by the end of it all your ways of viewing the world will enhance and become more complex, theoretical and constructive. The advice I give you all is to enjoy the journey, be open minded and most importantly prepare for exciting debates and conversations.
Look forward to meeting you all.
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Prison education: why it matters?
Five year ago, Dame Sally Coates released an independent report on prison education. Recently the Chief Inspector for Ofsted, Amanda Spielman and The HM Inspectorate of Prisons, Charlie Taylor, made a joint statement reflecting on that report. Their reflections are critical on the lack of implementation of the original report, but also of the difficulties of managing education in prison especially at a time of a global pandemic. The lack of developing meaningful educational provision and delivering remote teaching led to many prisoners without sufficient opportunity to engage with learning.
In a situation of crisis such as the global pandemic one must wonder if this is an issue that can be left to one side for now, to be reviewed at a later stage. At the University of Northampton, as an educational institution we are passionate about learning opportunities for all including those incarcerated. We have already developed an educational partnership with a local prison, and we are committed to offer Higher Education to prisoners. Apart from the educational, I would add that there is a profound criminological approach to this issue. Firstly, I would like to separate what Dame Coates refers to as education, which is focused on the basic skills and training as opposed to a university’s mandate for education designed to explore more advanced ideas.
The main point to both however is the necessity for education for those incarcerated and why it should be offered or not. In everyday conversations, people accept that “bad” people go to prison. They have done something so horrible that it has crossed the custody threshold and therefore, society sends them to jail. This is not a simple game of Monopoly, but an entire criminal justice process that explores evidence and decides to take away their freedom. This is the highest punishment our society can bestow on a person found guilty of serious crimes. For many people this is appropriate and the punishment a fitting end to criminality. In criminology however we recognise that criminality is socially constructed and those who end up in prisons may be only but a specific section of those deemed “deviant” in our society. The combination of wrongdoing and socioeconomic situations dictate if a person is more or less likely to go to prison. This indicates that prison is not a punishment for all bad people, but some. Dame Coates for example recognises the overrepresentation of particular ethnic minorities in the prison system.
This raises the first criminological issue regarding education, and it relates to fairness and access to education. We sometimes tend to forget that education is not a privilege but a fundamental human right. Sometimes people forget that we live in a society that requires a level of educational sophistication that people with below basic levels of literacy and numeracy will struggle. From online applications to job hunting or even banking, the internet has become an environment that has no place for the illiterate. Consider those who have been in prison since the late 1990s and were released in the late 2010s. People who entered the prison before the advancement of e-commerce and smart phones suddenly released to a world that feels like it is out of a sci-fi movie.
The second criminological issue is to give all people, regardless of their crimes, the opportunity to change. The opportunity of people to change, is always incumbent on their ability to change which in turn is dependent on their circumstances. Education, among other things, requires the commitment of the learner to engage with the learning process. For those in prison, education can offer an opportunity to gain some insight that their environment or personal circumstances have denied them.
The final criminological issue is the prison itself. What do we want people to do in them? If prison is to become a human storage facility, then it will do nothing more than to pause a person’s life until they are to be released. When they come out the process of decarceration is long and difficult. People struggle to cope and the return to prison becomes a process known as “revolving doors”. This prison system helps no one and does nothing to resolve criminality. A prison that attempts to help the prisoners by offering them the tools to learn, helps with the process of deinstitutionalisation. The prisoner is informed and aware of the society they are to re-join and prepares accordingly. This is something that should work in theory, but we are nowhere there yet. If anything, it is far from it, as read in Spielman and Taylor’s recent commentary. Their observations identify poor quality education that is delivered in unacceptable conditions. This is the crux of the matter, the institution is not really delivering what it claims that is does. The side-effect of such as approach is the missed opportunity to use the institution as a place of reform and change.
Of course, in criminological discourse the focus is on an abolitionist agenda that sees beyond the institution to a society less punitive that offers opportunities to all its citizens without discrimination or prejudice. This is perhaps a different topic of conversation. At this stage, one thing is for sure; education may not rehabilitate but it can allow people to self-improve and that is a process that needs to be embraced.
References
Coates, S. (2016), Unlocking Potential: A review of education in prisons, https://www.gov.uk/government/publications/unlocking-potential-a-review-of-education-in-prison
Spielman, A. and Taylor, C. (2021), Launching our Prison Education Review, https://www.gov.uk/government/speeches/launching-our-prison-education-review
Originally published here
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Gypsy, Roma, Traveller History Month: #MakeSomeSpace
When I reflect upon my childhood, I recall the fondness that I have towards the Romany culture. I am reminded of the wonderful bond that my family had with horses, of good people, of the older generations of my family telling stories and singing Romany songs around tables at parties, of a strong sense of tight-knit togetherness and resilience when times got tough. I remember being educated about life from a young age and being taught the skills needed to be able to earn a living when it became difficult to do so. I am also reminded of the generosity involved in giving all that you can to your family and friends despite not having much. I especially think of this generosity in relation to the Irish Travellers that welcomed my brothers into their homes and provided for them when they were in times of need.
My instant thoughts about Gypsy, Romany Travellers (GRT) is that of fondness, but living in our society I have learnt that this is not the typical thoughts of the dominant public, media or government. When considering dominant media, public and government attitudes towards travellers, I am reminded of the GRTs that live in a society where people are prejudice because of long-standing stereotypes that have been created about their culture. I am also reminded of the lack of understanding and/or empathy that others have about the disproportionate amounts of social harm that those within the GRT families will encounter.
Since the recent Black Lives Matter protests there has been an explosion of anti-racist efforts, which I am hopeful of, yet, even some of those who are passionately ‘anti-racist’ continue to either project prejudice towards GRT people or deny that prejudice towards GRT is a problem. Adding to this, anti-racist messages communicated via the media do not seem to apply to GRT. A recent example of this is Dispatches: The Truth About Traveller Crime which is like a thorn in my side. This documentary discusses GRT as though they are a group of ‘dangerous criminals’. With an ‘expert’ criminologist present within the documentary it becomes difficult for the public to understand the stereotypes and lack of understanding that the documentary includes.
This year I have been able to incorporate GRT into the modules that I teach. I am pleased that some students have been able to navigate themselves to information about GRT from organisations like Traveller Movement and Friends Families and Travellers as these provide me with some hope in terms of GRT awareness and inclusion. However, it seems that these organisations will continue to have many pressing concerns to deal with, especially as the recent government proposals included within the Police, Crime, Sentencing and Courts Bill seem to be nothing more than another attack on the more traditional way GRT of life.
There is a worry for some GRT that upon moving into housing these cultures will decline. In terms of my own family my Nan was my idol, she was born in the 1920s in a traditional horse drawn wagon. Since moving into housing my Nan remained proud of her Romany heritage and she instilled this within my Dad’s upbringing. I only ever practiced aspects of the Romany culture in a marginal sense, and the decline of this part of my own heritage is connected to the social harm that my own family have experienced.
With GRT month I hope that more people question the prejudices that they have about others, I hope that people also question the media, government and supposed ‘experts’. You could begin by attempting to put yourself in the shoes of others, try to imagine how you would feel if society collectively judged yourself or your family despite knowing little to nothing about who you/they are. After all, this kind of overt prejudice that GRT encounter would not be acceptable in many situations if this was aimed at other groups, so why should it be acceptable when aimed at GRT?
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#CriminologyBookClub: The Reluctant Fundamentalist
As you know from our regular #CriminologyBookClub entries a small group of us decided the best way to thrive in lockdown was to seek solace in reading and talking about books. Building on on what has quickly become standard practice, we’ve decided to continue with all eight bloggers contributing! Our tenth book was chosen by @amycortvriend As can be seen from below, this text gave us plenty to think and talk about.
This was an interesting choice. Having lived through 2001, it was interesting to reflect on events almost two decades ago. I’ve read quite a lot of material around the area, so the content of The Reluctant Fundamentalist didn’t really have any surprises. The use of just one voice to tell the story was interesting and left you wondering what (if anything) the other person in the conversation was saying. I found the sex scenes with Erica rather disturbing, primarily recognising that this was a vulnerable women, regardless of Changez’ motivations. Overall an interesting read, with many unanswered questions left hanging. I know I’ve filled in the blanks, but equally I recognise that other members of the criminology book club may have very different answers….
@paulaabowles
Set in a Lahore café it is easy to imagine the scene and the changing scenery as day turns to night and a one-sided conversation takes place between the narrator and a stranger. In a story of the clash of two cultures and ideologies, the protagonist explains how he at first embraces the ‘American Dream’, soaking up the capitalist vision and the pathway to riches and success only to turn against these ideas as a result of some inner turmoil that he cannot fully explain. For the reader the explanation may become somewhat clearer as each page is turned but still you are left with the question, what is the purpose of this conversation? All becomes clear at the end or does it? A cleverly written plot that captivates from the start. The storyline takes the reader on a journey that is carefully narrated and beautifully descriptive. I really enjoyed the book and it took me back to some of the academic work around terrorism and fundamentalism. A good read that certainly makes you ponder some western values.
@5teveh
When I think back to The Reluctant Fundamentalist, I remember being swept up in the unique style of writing, the timely and thought-provoking themes and the somewhat questionable characters. I struggled to put it down and I think it navigates some themes well (I’ll be careful of spoilers). However, once I had finished the book I was left with a crucial question: ‘What is the ending?’. I struggled with the ‘love’ relationship depicted, even more so upon reflection. And was rooting for a love interest between the protagonist and his boss, Jim, but that was not to be. All in all, I could not put the book down and thoroughly enjoyed it, however as always when I take time for critical reflection: things become a little unstuck. However, excellent choice @amycortvriend!
@jesjames50
The book mostly consists of a person telling his life-story in a restaurant. For me, the storyteller’s life experiences were at times very sad, and when reflecting on scenes involving the women who he loved…maybe even a little strange. The book includes plenty of themes that are relevant to the field of criminology so I think it’s a book that criminology students would find interesting. I was intrigued by this book as I wanted to know more about the main character’s story, I also wanted to know why he was bothering to tell his story to a stranger in such detail in the first place. Overall, I thought the book was good, despite ambiguous ending!
@haleysread
I did not enjoy this book. I really struggled to get past the style in which it was written which I found at times irritating and at others uncomfortable. The descriptions of the narrator’s ‘relationship’ with Erica were particularly difficult to read. There were too many things left unknown to the reader which made it difficult to feel sympathetic to any of the characters involved and the ambiguous ending was more frustrating than intriguing.
@saffrongarside
The Reluctant Fundamentalist, is a novel that we as a society should read. This novel will not give you a manual on how to treat people, but it will hopefully get you to reflect on the implicit ignorance of society and the violence that is legitimised in the name of politics.
Although the backdrop of the novel is set during the 9/11 terror attacks, Mohsin Hamid, does not address the clichés of terrorism, or the morals of individuals. The focus of the novel rests on the problematic treatment and labels that society pushes onto ‘suspect’ communities, and the power that Western society holds over the rest of the world.
The main character of the story Changez, is not necessarily a likeable or loveable character, he is human, he is flawed he holds the qualities that all humans possess. But being a Pakistani national that is living in the U.S at such a volatile time, creates an atmosphere of angst that is exclusive to him and people that look like him. Throughout the novel I constantly wanted him to comply with the ideals of Western society so that he could fit in to win and be Othered less.
As an individual that is deemed different than the ‘norm’ and part of a suspect community, it is difficult to ignore how hard it is to be completely accepted and given access into a society that only gives you part membership. The blurred boundaries between fiction and nonfiction of this novel, allows for uncomfortable reflection of my own tireless navigation through society and the problematic narratives that has been thrust upon others.
This book will not solve the problems of the world, but it will allow us to reflect on who we are, how we treat each other and how we can do better as humans.
@svr2727
The Reluctant Fundamentalist was definitely a fascinating read. It leaves an impression to you. There is something unsettling about the way the story progresses, and you are always on edge about what is likely to happen next. The story is a constant narration as a one-way conversation. At first the novelty of the conversation is interesting and engaging, but in parts it is stretching it, feeling a bit exaggerated. The protagonist is unclear if they are a hero or a villain, friend or foe and this sustains that suspense even further. We are left wondering as we trace different parts of his story through a seemingly random recollection of events. The writing is good and engaging leaving you wanting to know more, but for those who like the certainty of what happens this may not be for you. After I finished the book, I wasn’t sure if I liked it or not, mainly because I wasn’t sure of how I felt about the characters. One thing is for sure the subject matter and the pace of writing will leave you guessing.
@manosdaskalou
Having read another of the author’s novels, I was looking forward to The Reluctant Fundamentalist and it did not disappoint. It took me a chapter or two to get used to the writing style which was almost a one-sided conversation which made you constantly wonder who the other person is, why they are there and what they are saying. Spoiler alert: we never find out. I like that the ending is open, leaving the reader to draw their own conclusions. I also enjoyed the journey of the protagonist from his desperation of wanting to succeed in his pursuit of the American dream to the realisation, triggered by 9/11, that he never truly would fit in, nor does he want to anymore.
@amycortvriend
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Finding focus in office exile
I have now passed a year of being exiled from my office, separated from people for most of the time. A couple of weeks before the first lockdown I was working in another university and we had just a day or two notice to switch to online teaching. As a doctoral candidate I valued the flexibility of being able to work from home, in the office, and in overpriced coffee shops in Manchester’s Northern Quarter. The weather helped with the first lockdown. I would have virtual office working sessions with my colleagues in the criminology department in my garden. I thought I was coping but the reality was I was masking any fear, sadness and the effects of having no human contact. I was training two or three times per day, counting every calorie I ate. I lost a few pounds, got stronger, fitter and felt physically amazing.
We got some respite in the summer when lockdown restrictions were lessened. However, I lost a family member to Covid-19 and still felt unsure and anxious about going out so I didn’t make the most of it. I did have a couple of work sessions in my local library which was a welcome change of scenery. This was short lived as I currently live in Manchester and we have been in either lockdown or tier 3 restrictions for most of the last year. My saving grace was my gym. We had outdoor sessions, new members joined, and I got to see real people, albeit in socially distanced marked off squares of territory on the gym floor. Life was much better then. I left the house most days.
By December’s lockdown I was starting to struggle. With dark mornings and nights there would be days when I wouldn’t leave the front door. I went from training daily to training once or twice per week and some days I wouldn’t get any more than 2,000 steps in. For my, training is my anti-depressant. It keeps me sane, it keeps be focussed and it keeps me connected to a community of people who value it too. For me, this was a worrying sign.
Fast-forward to today, a year on from lockdown 1. I sit here in front of my laptop day in, day out, trying to concentrate, trying to find the perfect playlist to make me concentrate, taking nootropic supplements (legal, not the drugs), brain vitamins and high caffeine supplements to make me concentrate. I sit here researching symptoms and self-diagnosing ADHD. But really, I just need my office. I need an over-priced lemon and ginger tea, I need a commute, I need people, I need to get out of my living room. But I don’t need it at a cost of losing more lives to Covid-19 so I’ll sit in my living room and wait.
For now, as difficult as it is to focus, I manage. I just have to work harder than ever at it. So for all of our students who are also struggling, I will finish with some of my top tips but bear in mind we all learn differently so find what works for you.
Amy’s top study from home tips:
- Host virtual study sessions with colleagues. I have at least 2 sessions per week with a colleague. We start the session by saying hi and having some human interaction before stating our goals. We keep each other accountable by asking if our goals are achievable within the 2 hour frame and suggesting more specific goals. We then mute and work, coming back at the end of the 2 hours to hold one another accountable and share how we have done. I cannot emphasise enough how much this has helped me!
- Write a to do list each day and week with SMART goals. You’re better off having smaller goals that are achievable than bigger goals that are not
- Use the Pomodoro technique. Ordinarily this is 25 mins work followed by a 5 or 10 minute break. There are online tools and apps or you can set a timer. One of my supervisors recently suggested to me to reduce the working session to 15 minutes to account for my reduced concentration span. This is helping!
- Don’t have the same expectations on yourself as you ordinarily would. These are not ordinary times
- Work with your own mind. My brain works well early in the morning so sometimes I have my laptop open at 5.30am. I have friends that work late in the night. I also know I read well in the afternoon and I do my best thinking when I am on a solitary walk in nature
- Set yourself little goals with rewards. Currently, if I finish editing 5 pages I get an episode of Grey’s Anatomy or a cookie (bad idea) or a 10 minute browse on Instagram
- Lean on the resources available to you. At UoN our students are lucky to have a tonne of informative resources on Skills Hub (see the section on ‘How to Study’), our Learning Development team to help with academic skills, a mental health team who can help support mental wellbeing, and a whole host of other services. Ask for help and accept it when it is offered (this I need to work on)
- Listen to a focus playlist. My go to Spotify playlists are here and here
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Let it be Light
You may have probably heard of the title before and you may or may not be able to place it. It is a quote from the bible! It is profoundly creationist proclaiming the world created in days; from the 1st for the light and the 6th for the people and animals. A seemingly busy week for an almighty being who needed a day of rest afterwards. The contribution of organised religion to everyday life, the realisation that people need rest and recuperation from the labours of work. This however is not the reason I chose this dive into scriptures. I am not a theologian so I will not examine the religious content.
Instead there are two different reasons I have chosen to start with this quote; the first is the positive affirming message it conveys, the second is its immediacy. What we have here is light and brightness that is instant gratification. This message feels like a piece of chocolate melting in your mouth, releasing sweet sensations, as a flooding of smooth cocoa disintegrates, releasing its sensual solids. Therefore, the command on creating light resonates; we rejoice because unlike reality we find pleasure in immediate gratification.
Would we care that light was not created but emerged after the Big Bang and took billions of years to form in the way we now recognise it as our sun? Does it matter that progress is long and arduous and not immediate as the command suggests? Our sense of time dwarfs in the time required for events to happen. It is astonishing that we still try to comprehend the vastness of time through human lifetime. The command is also palatable because it happens without virtually any real effort. It does not represent the labours, pains of creation and development. In short, evolution is painful, long but here is presented as something immediate and effortless. In that a series of commands completing complex processes seems preferable to the reality of evolution. Maybe it is pertinent to point out that the command reveals the “majestic totalitarianism” of the divine against the great equalizer of nature and progression.
In life however, big creations cannot happen by command. “Let it be Baby!” I wonder how many mothers would favour this one, or in our line of work “let it be knowledge” how many will choose this option. This is when we realise that this pleasant message is shielding us from the reality of the process and the nature of reality itself. We may want things to happen immediately, but this is not necessarily the best option. In parenting, if you could more forward into having a baby, why not move further past the terrible twos or even further into the dreadful adolescent years of having your authority challenged. Essentially have a child created fully functioning and obedient to parental will. Maybe because this is not parenting. The stories that remain are those of growing pains; without growth there is no parenting. Let’s explore it in knowledge; can we find shortcuts in the way we learn a trade, an education, a professional identity? Maybe skipping the first parts on getting to know how to write in the appropriate conventions; perhaps we can skip on the tedious referencing process that only anally retentive individuals apparently enjoy. What if instead of books and hours of reading different texts we got laminated sheets with terms and conditions and whenever we embark on writing we are told step by step what we write. Because this will not be knowledge. The slow and arduous process has an exceptional trait within it; insight! After reading my books, making notes on my articles, going over my notes and trying to make sense of what it the point I am trying to make; in a moment after hours and hours of studying, suddenly and unexpectedly, the “penny drops”! This moment of insight is like a lightbulb moment…and that is light! A light, not by magic or immediate gratification, but the sustained understanding that comes from knowledge. It has been a difficult year for all of us but please remember that light comes from inside and to quote a great teacher Goethe, “more light”.
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Helpfully unhelpful: The pathology of being too supportive
When I first arrived in London, I needed to find my way across the city to the now former site of the Home Office at St Anne’s Gate. I didn’t have a clue about how to get there so I asked a member of staff at St Pancras railway station. He helpfully pointed me in the direction of the London Underground. I was swept along by a torrent of people, all going about their business with a purpose, I however, didn’t have a clue where I was going. Finding sanctuary in a quiet eddy and desperately looking around I spotted a member of staff across the concourse. Fighting against the current I scrambled to where the member of staff was and implored upon them to rescue me. Thankfully the underground staff had all been briefed, not specifically about me, I should hasten to add, but about how by being super helpful they could increase customer satisfaction, reduce complaints and attract even more customers. And having explained my dilemma, I was very helpfully led through the ticket barriers, now struggling to hold back the surge, and down the escalator to the platform below. I was told to get on the next train and to get off at St James’ Park. Having arrived at my destination I became confused as to which exit to use and once again found a very helpful staff member who led me part way to the exit, where I spilled out into the sunlight a matter of yards away from my destination.
The following week I once again plunged into the torrent and confident that I knew which underground line to take I allowed myself to be swept along to the barriers and through, and then panic. Which platform and am I sure that was the right line? Once again, a beacon of hope shone across the dark morass, a member of underground staff. Once again, I was led to the platform in a super helpful way and got on the first train. But this time I didn’t arrive at my destination for some, I have to say, traumatic hours. The problem was the first train was not the train to catch, it was the second that I needed; I will most definitely have to complain about that member of staff being unhelpful.
This pattern of visits to London and assistance rendered by sometimes grumpy but always super helpful members of underground staff continued for some weeks. Often, I would stay in London for a week at a time before returning home outside of the metropolis at the weekend. During my stays I visited numerous police stations as part of my work and every time I used the underground, I sought out a helpful member of staff to assist me. Sometimes, if they rather unhelpfully simply pointed me in the right direction, I would set off and then return to them explaining that I didn’t understand their instructions. Armed with more information I would again purposefully set off and then duly return until the succumbed and rather reluctantly but helpfully led me to the correct platform.
Then in a fortnight, two things happened. Firstly, the underground staff went on strike and on arriving at the gates of St James’ Park underground station I found the gates closed. There were a couple of members of staff there, but they weren’t very helpful. ‘What should I’ do I asked, ‘Dunno’, was the reply. Now that was not very helpful, complaint forthcoming I feel. I didn’t make my appointments that day and the following day had to use taxis to get around. Much easier to use taxis you might say, yes but not really justifiable in terms of cost, my boss told me when I suggested I would forego using the underground altogether. After three days the underground opened up again but for some reason there were no staff around to ask for help. I became increasingly anxious and found myself avoiding the underground, using taxis at my own expense, and walking long distances. I was exhausted I can tell you.
The next week I ventured into the underground again, I couldn’t avoid it forever. I found a member of staff and duly asked them, in an almost ritualistic fashion, how to get across London to another underground station near yet another police station. Instead of pointing me in the right direction, which we all know by now is a rather fruitless, time wasting and unhelpful exercise, or super helpfully taking me to the correct platform, they took me to a rather large underground map on the wall. ‘This is where we are’, the very nice lady said, ‘and this is where you want to be’, she added. She then continued to explain how to use the map, how to follow the signs dotted around the stations, how to look for the signs before entering the platforms so as to work out which platform to be on and how to ensure I get on the correct train. I was nervous following her instructions as I made my way to the platform, but I got to my destination and I made my own way back, with help of the wall map of course. From that point onwards, I made my way around London on the underground with increased confidence, I wouldn’t say with consummate ease, but confidently. I made mistakes but because I knew how to read the map, I was able to rectify them and if I couldn’t I knew that I could ask. Of course, now that I drive, I use maps, I would probably have been pestering police officers and random members of the public otherwise and we know how the rare the sight of the former are on our streets. Anyway, I don’t think they’ve had the ‘super helpful’ briefing. Lately though I’ve been using my satnav, and sometimes getting into a right pickle. It seems you can’t beat good old-fashioned map reading.
What’s the point of this nonsensical tale? Well the clue is in the title. As educators we need to consider the purpose of what we are doing and how this will add value to students’ learning and knowledge. We can give students the answers to the essay questions, how to structure a particular essay, what arguments to include, what books and journal articles to read. We can supply them with reading lists that contain links to the books and journal articles, we can coach them to such an extent that their journey is in fact our journey, just as my journey to the underground platform was the staff member’s journey. We can repeat this many times over so that students are capable of completing that essay, but like me on my journey through the underground, they will need the same coaching for every piece of assessment and whilst they may complete each journey as I did, they have learnt very little and become increasingly disempowered and crippled by our helpfulness and their increasing reliance on it. Our jobs as educators is not to provide answers but to equip students with the tools to find the answers themselves. That process requires a willingness to learn, to discover and to take risks. Super helpfulness should not be an organisational strategy to ensure each part of the journey is easily manoeuvred and completed, it should be about ensuring that people can complete any journey independently and confidently. Sometimes by appearing to be super helpful we are simply being very unhelpful and disempowering people at the same time.
