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Helpfully unhelpful: The pathology of being too supportive

When I first arrived in London, I needed to find my way across the city to the now former site of the Home Office at St Anne’s Gate. I didn’t have a clue about how to get there so I asked a member of staff at St Pancras railway station. He helpfully pointed me in the direction of the London Underground. I was swept along by a torrent of people, all going about their business with a purpose, I however, didn’t have a clue where I was going. Finding sanctuary in a quiet eddy and desperately looking around I spotted a member of staff across the concourse. Fighting against the current I scrambled to where the member of staff was and implored upon them to rescue me. Thankfully the underground staff had all been briefed, not specifically about me, I should hasten to add, but about how by being super helpful they could increase customer satisfaction, reduce complaints and attract even more customers. And having explained my dilemma, I was very helpfully led through the ticket barriers, now struggling to hold back the surge, and down the escalator to the platform below. I was told to get on the next train and to get off at St James’ Park. Having arrived at my destination I became confused as to which exit to use and once again found a very helpful staff member who led me part way to the exit, where I spilled out into the sunlight a matter of yards away from my destination.
The following week I once again plunged into the torrent and confident that I knew which underground line to take I allowed myself to be swept along to the barriers and through, and then panic. Which platform and am I sure that was the right line? Once again, a beacon of hope shone across the dark morass, a member of underground staff. Once again, I was led to the platform in a super helpful way and got on the first train. But this time I didn’t arrive at my destination for some, I have to say, traumatic hours. The problem was the first train was not the train to catch, it was the second that I needed; I will most definitely have to complain about that member of staff being unhelpful.
This pattern of visits to London and assistance rendered by sometimes grumpy but always super helpful members of underground staff continued for some weeks. Often, I would stay in London for a week at a time before returning home outside of the metropolis at the weekend. During my stays I visited numerous police stations as part of my work and every time I used the underground, I sought out a helpful member of staff to assist me. Sometimes, if they rather unhelpfully simply pointed me in the right direction, I would set off and then return to them explaining that I didn’t understand their instructions. Armed with more information I would again purposefully set off and then duly return until the succumbed and rather reluctantly but helpfully led me to the correct platform.
Then in a fortnight, two things happened. Firstly, the underground staff went on strike and on arriving at the gates of St James’ Park underground station I found the gates closed. There were a couple of members of staff there, but they weren’t very helpful. ‘What should I’ do I asked, ‘Dunno’, was the reply. Now that was not very helpful, complaint forthcoming I feel. I didn’t make my appointments that day and the following day had to use taxis to get around. Much easier to use taxis you might say, yes but not really justifiable in terms of cost, my boss told me when I suggested I would forego using the underground altogether. After three days the underground opened up again but for some reason there were no staff around to ask for help. I became increasingly anxious and found myself avoiding the underground, using taxis at my own expense, and walking long distances. I was exhausted I can tell you.

The next week I ventured into the underground again, I couldn’t avoid it forever. I found a member of staff and duly asked them, in an almost ritualistic fashion, how to get across London to another underground station near yet another police station. Instead of pointing me in the right direction, which we all know by now is a rather fruitless, time wasting and unhelpful exercise, or super helpfully taking me to the correct platform, they took me to a rather large underground map on the wall. ‘This is where we are’, the very nice lady said, ‘and this is where you want to be’, she added. She then continued to explain how to use the map, how to follow the signs dotted around the stations, how to look for the signs before entering the platforms so as to work out which platform to be on and how to ensure I get on the correct train. I was nervous following her instructions as I made my way to the platform, but I got to my destination and I made my own way back, with help of the wall map of course. From that point onwards, I made my way around London on the underground with increased confidence, I wouldn’t say with consummate ease, but confidently. I made mistakes but because I knew how to read the map, I was able to rectify them and if I couldn’t I knew that I could ask. Of course, now that I drive, I use maps, I would probably have been pestering police officers and random members of the public otherwise and we know how the rare the sight of the former are on our streets. Anyway, I don’t think they’ve had the ‘super helpful’ briefing. Lately though I’ve been using my satnav, and sometimes getting into a right pickle. It seems you can’t beat good old-fashioned map reading.
What’s the point of this nonsensical tale? Well the clue is in the title. As educators we need to consider the purpose of what we are doing and how this will add value to students’ learning and knowledge. We can give students the answers to the essay questions, how to structure a particular essay, what arguments to include, what books and journal articles to read. We can supply them with reading lists that contain links to the books and journal articles, we can coach them to such an extent that their journey is in fact our journey, just as my journey to the underground platform was the staff member’s journey. We can repeat this many times over so that students are capable of completing that essay, but like me on my journey through the underground, they will need the same coaching for every piece of assessment and whilst they may complete each journey as I did, they have learnt very little and become increasingly disempowered and crippled by our helpfulness and their increasing reliance on it. Our jobs as educators is not to provide answers but to equip students with the tools to find the answers themselves. That process requires a willingness to learn, to discover and to take risks. Super helpfulness should not be an organisational strategy to ensure each part of the journey is easily manoeuvred and completed, it should be about ensuring that people can complete any journey independently and confidently. Sometimes by appearing to be super helpful we are simply being very unhelpful and disempowering people at the same time.
Keep Calm and Forget the Pandemic or What to do in a pandemic? Take advantage of the situation

Eleven months now and there is a new spectre haunting Europe; a plague that has taken hold of our lives and altered our lifestyles. Lockdowns, the r rate, viral transmission, mutations are new terms that common people use as if we are experienced epidemiologists. Masks, made of cloth or the surgical ones, gloves and little bottles of antiseptic have become new fashion accessories. Many people report mental fatigue and others a state of confinement inside their own homes. Some people have started complaining that there is no light in this long tunnel, in country after country face with overwhelmed medical staff and system.
The optimist in me is unequivocal. We can make it through. Life is far more powerful than a disease and it always finds a way to continue, even in the most hostile of conditions. In my view however this is not going to be a feat of a great person; this is not going to be resolved by one solution. The answer is in us as a collective. Humanity thrived when it gets together and the ability to form meaningful bonds that is the backbone of our success to survival.
Imagine our ancestors making their first communities; people that had no speed like the felines, no strength like the great apes and no defensive shell to protect them. Coming out of Africa thousands of years ago, this blood creature had no offensive nor defensive structures to prevail. Our ancestors’ survival must have been on the brink. Who could imagine that some thousands of years ago, we were the endangered species? Our endurance lies on the ability to form a group that worked together and understood each other, carried logic, used tools and communicated with each other.
The current situation is a great reminder of the importance of society and its true purpose. People form societies to protect each other and advance their opportunity for success. We may have forgotten that and understandably so, since we have had people who claimed that there is no such thing as a society, only the individual. The prevailing economic system focuses on individual success, values individual recognition and prioritises individual issues. In short, why worry about others, miles away, feet away, steps away from us if we are doing well.
It is interesting to try to imagine a society as a random collection of indifferent individuals, but more people begin to value the importance of the other. After years of austerity and the promotion of individualism, more people live alone, make relationships through social networking and mostly continue to live a solitary life even when they live with others. Communities, as an ex-prime minister claimed as broken and so people waste no time with them. We take from our communities, the things we need, and we discard the rest. Since the start of the pandemic, deliveries, and online companies have been thriving. Whilst physical shops are facing closure, online ones can hardly cope with the demand. As a system, capitalism is flexible enough to retune the way wealth is made. Of course, when you live alone, there are things you cannot have delivered; intimacy, closeness, intercourse. People can fulfil their basic needs apart from the one that makes them people; their socialisation. We will have to address it and perhaps talk about the need to be a community again.
In the meantime, what happens at the top? In the Bible there was the story of the pool of Siloam. This miraculous pond blessed by an angel offered the opportunity for clemency for those who swam in the waters. Wipe the slate clean and start again. So, what do governments do? Interestingly not as much. Right now, as people try to come to terms with loss, isolation and pain, different governments try to address other political issues. One country is rocked by the revelations that its head of state has created a palace to live in. Another one, has finished construction of his summer palace. In another country they are bringing legislation to end abortions, in another they propose the introduction of police on campuses. Others are restricting the right to protest, and in a country famed for its civil rights, legislation is being introduced not to take pictures of police officers in public, even if they may be regarded in violation of duties. It seems that it is open season for the curtail of civil liberties through the back door. In an island kingdom the system has ordered and moves forward with the construction of more and bigger prisons. A sign that they anticipate public upheaval. Maybe; whatever the reason this opportunity to supress the masses may be tantalising, but it is wrong. When ever we come out of this we need to reconnect as a community. If this becomes an opportunity for some, under the suppression of civic rights, things will become problematic. For starters, people will want to see their patience and perseverance rewarded. My advice to those who rule, listen to your base.
Criminology is everywhere!

When I think back to thinking about choosing a degree, way back when, I remember thinking Criminology would be a good choice because it is specific in terms of a field: mainly the Criminal Justice System (CJS). I remember, naively, thinking once I achieved my degree I could go into the Police (a view I quickly abandoned after my first year of studies), then I thought I could be involved in the Youth Justice System in some capacity (again a position abandoned but this time after year 2). And in third year I remember talking to my partner about the possibility of working in prisons: Crime and Punishment, and Violence: from domestic to institutional (both year 3 modules) kicked that idea to the curb! I remember originally thinking Criminology was quite narrow and specific in terms of its focus and range: and oh my was I wrong!
Whilst the skills acquired through any degree transcend to a number of career paths, what I find most satisfying about Criminology, is how it infiltrates everything! A recent example to prove my point which on the outside may have nothing to do with Criminology, when in actual fact it could be argued it has criminological concepts and ideas at its heart is the 2015 film: Jurassic World. It is no secret that I am a huge lover of Crichton novels but also dinosaurs. But what I hope to illustrate is how this film is excellent, not just in relation to dinosaur content: but also in relation to one of my interests in Criminology.
Jurassic World, for those of you who have not had the pleasure of viewing, focuses on the re-creation of a Jurassic Park, sporting new attractions, rides and dinosaurs in line with the 21st century. The Indominus Rex is a genetically modified hybrid which is ‘cooked-up’ in the lab, and is the focus of this film. Long story short, she escapes, hunts dinosaurs and people for sport, and is finally killed by a joint effort from the Tyrannosaurus, Blue the Velociraptor and the Mosasaurus: YAY! But what is particularly Criminological, in my humble opinion, is the focus and issues associated with the Indominus Rex being raised in isolation with no companionship in a steeled cage. Realistically, she lives her whole life in solitary confinement, and the rangers, scientists and management are then shocked that she has 0 social skills, and goes on a hunting spree. She is portrayed in the film as a villain of sorts, but is she really?
Recently in Violence: from domestic to institutional, we looked at the dangers and harms of placing individuals in solitary confinement or segregation. Jurassic World demonstrates this: albeit with a hybrid dinosaur which is fictitious. The dangers, and behaviours associated with the Indominus Rex are symbolic to the harms caused when we place individuals in prison. The space is too small, there is no interaction, empathy or relationships formed with the dinosaur apart from with the machine that feeds it. The same issues exist when we look at the prison system and it raises questions around why society is shocked when individuals re-offend. The Indominus Rex is a product of her surroundings and lack of relationships: there are some problematic genes thrown in there too but we shall leave that to one side for now.
There are a number of criminological issues evident in Jurassic World, (have a watch and see) and all of the Jurassic Park movies. Criminology is everywhere: in obvious forms and not so obvious forms. The issues with the prison system, segregation specifically, transcend to schools and hospitals, society in general and to dinosaurs in a fictional movie. Criminology, and with it critical thinking, is everywhere: even in the Lego Movie where everything is awesome! Conformity and deviance wrapped up in colourful bricks and catchy tunes: have a watch and see…

Reflecting on reflection
For some years now students taking the third year Critiquing Criminalistics module on our criminology course at the university have had an assessment relating to a reflective diary. Most educators and those in other professions will be aware of and understand the advantage of reflection and reflective diaries so it is probably not necessary to revisit the well-rehearsed arguments about benefits to learning and personal development. Each year, I have found that over the course of the module, the students have come to recognise this and have intimated how they have enjoyed reflecting on what they have learnt in the class or how reflecting on personal experiences has been beneficial. And they comment on how they have sought out further information to gain additional knowledge or to put what they have learnt in some form of perspective. It is of course what we as educators would want and expect from a reflective diary assessment that after all counts towards their marks for the module.
What has surprised me though is how much reviewing these modules has benefited me. I have learnt from and continue to learn my students. We all recognise or at least should the old saying ‘the more I know, the more I realise I don’t know’ or similar. My students prove that is the case often with each round of diary entries I review. The diaries can provide an insight into students lives and thoughts. For some of them it may be a cathartic release to capture their feelings on paper, for me it is enlightening and provides a greater understanding of some of the challenges they face not only as students but also as predominately young adults in a challenging and at times hostile social and economic environment. Perhaps what is equally as enlightening is the additional knowledge that students provide about the subject area being discussed and taught. It is almost like sending out my own little army of literature reviewers with a challenge to advance their knowledge and ipso facto, mine. I am clear that part of the reflection process is about taking what you have learnt further and as this an assessment, demonstrating this additional knowledge with some academic rigor. And so, I find that in some cases what I have stated in the class (currently online) is challenged and that challenge is supported by academic reading. When I read some of these little gems, I smile but alongside this is the additional work created as I review the journal article they have referenced and then decide whether to revisit my lectures to add in the additional information. Even if I don’t, it all adds to my knowledge and, on reflection as my students are proving, there is plenty of scope to find out more.










