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Thinking “outside the box”

Having recently done a session on criminal records with @paulaabowles to a group of voluntary, 3rd sector and other practitioners I started thinking of the wider implications of taking knowledge out of the traditional classroom and introducing it to an audience, that is not necessarily academic. When we prepare for class the usual concern is the levelness of the material used and the way we pitch the information. In anything we do as part of consultancy or outside of the standard educational framework we have a different challenge. That of presenting information that corresponds to expertise in a language and tone that is neither exclusive nor condescending to the participants.
In the designing stages we considered the information we had to include, and the session started by introducing criminology. Audience participation was encouraged, and group discussion became a tool to promote the flow of information. Once that process started and people became more able to exchange information then we started moving from information to knowledge exchange. This is a more profound interaction that allows the audience to engage with information that they may not be familiar with and it is designed to achieve one of the prime quests of any social science, to challenge established views.
The process itself indicates the level of skill involved in academic reasoning and the complexity associated with presenting people with new knowledge in an understandable form. It is that apparent simplicity that allows participants to scaffold their understanding, taking different elements from the same content. It is easy to say to any audience for example that “every person has an opinion on crime” however to be able to accept this statement indicates a level of proficiency on receiving views of the other and then accommodating it to your own understanding. This is the basis of the philosophy of knowledge, and it happens to all engaged in academia whatever level, albeit consciously or unconsciously.
As per usual the session overran, testament that people do have opinions on crime and how society should respond to them. The intriguing part of this session was the ability of participants to negotiate different roles and identities, whilst offering an explanation or interpretation of a situation. When this was pointed out they were surprised by the level of knowledge they possessed and its complexity. The role of the academic is not simply to advance knowledge, which is clearly expected, but also to take subjects and contextualise them. In recent weeks, colleagues from our University, were able to discuss issues relating to health, psychology, work, human rights and consumer rights to national and local media, informing the public on the issues concerned.
This is what got me thinking about our role in society more generally. We are not merely providing education for adults who wish to acquire knowledge and become part of the professional classes, but we are also engaging in a continuous dialogue with our local community, sharing knowledge beyond the classroom and expanding education beyond the campus. These are reasons which make a University, as an institution, an invaluable link to society that governments need to nurture and support. The success of the University is not in the students within but also on the reach it has to the people around.
At the end of the session we talked about a number of campaigns to help ex-offenders to get forward with work and education by “banning the box”. This was a fitting end to a session where we all thought “outside the box”.
Who cares what I think?

Erzsébet Korb (1923) Girl’s Portrait (Thinker; Contemplation)
The other week, I went for a meal with a friend. The food was lovely, the staff and environment welcoming and friendly and company, fabulous. A couple of days later I was thinking about that evening and I wondered why I had not felt the need to write some positive feedback on google, or similar. The answer was because I felt that I and my dining companion, had expressed our pleasure both in word and deed (the plates were clean!). Thus, the relationship between diners and restaurant staff had been overwhelmingly positive and this had been expressed by both.
However, wherever we go nowadays, we are regularly confronted by requests for feedback; “how is my driving?”, “did you enjoy your meal?” “would you recommend our services to others”? Often these questions are accompanied by Likert scales, so we can record our opinion on almost everything. Sometimes we might take some time to consider the options, other times we might just tick random boxes, more usually (if I’m anything to go by) I just don’t engage with such requests. Despite their often-jolly appearance, these questions are not harmless, they have an impact, most usually to measure individuals’ performances.
Whether we engage with such requests or not, we do not question whether we are well-placed to judge. So, for instance, as a driver of probably one of the smallest cars on the market (that’s me!), I’m expected to be able to mark the driver of a lorry. Or someone, who has the cooking know-how of a small child (I speak for myself again!) is expected to form an opinion on a dish prepared by a trained chef, these questions are hardly fair. More importantly, my answers are meaningless; whilst I might respond “the lorry appeared to take the corner a bit wide”, I have neither knowledge or understanding of the turning circle of a 32-tonne lorry. Similarly, my thoughts about the heat of a Bangladeshi biryani or the sweetness of a mille-feuille is neither here nor there. Given I can neither drive a lorry nor cook these wonderful dishes, who am I to voice an opinion?
Of course, there are times when it is necessary to voice an opinion, the lorry driver is behaving in a dangerous manner liable to cause an accident, or the restaurant is serving rancid or rotten food; both scenarios likely to involve serious harm. However, these concerns would need to be raised immediately, either by alerting the police (in the case of the lorry) or the management of the restaurant. In the case of the latter, you may also feel it necessary to contact environmental health if you felt that your complaint had not been addressed or you had concerns about the hygiene of the restaurant in general. However, these types of problems are largely outside the feedback requested.
In many of the scenarios/environments we are asked to comment on, we are in a relationship with the other party. Take the restaurant; if I am friendly and polite to the staff, I can expect a reciprocal relationship. If I am rude and aggressive, is it any wonder staff behave in a different way. They are constrained by their professions to focus on customer service, but this should not lay them open to abuse. Whilst the old adage “the customer is always right” might be an excellent baseline, it is not possible for this always to be the case. As someone who has spent a previous lifetime working in retail, sometimes the customer can be obtuse, rude or even downright, ignorant and abusive. Adherence to such an adage, at all costs, can only open the way for abuse.
But what about those feedback forms? On a bad day, in a rash moment, or because I’m bored, I decide to complete one of these forms. The waiter kept me waiting, the food was too spicy, I didn’t like the feedback I was given on my job application, my essay was critiqued, my teeth haven’t been flossed regularly, I didn’t like the book recommended to me by the librarian or the book seller, I can’t believe my line manager has turned down my application for annual leave. I can easily demonstrate my unhappiness with the situation with a few judiciously placed ticks, circles or smiley/sad faces. Can I say the waiter, the chef, the HR professional, the lecturer, the dentist, the librarian, the book seller and my line manager are performing poorly? Can I say they are unprofessional, unprepared, untrained, lacking in knowledge or skills or just plain wrong? And if I do, is that fair or just? Furthermore, am I happy to be subject to the same judgement from people who do not share my experiences; professional or otherwise? Remember too much of this bad feedback, however flippant and lacking in evidence it may be, may lead to disciplinary action, including dismissal.
There is an oft-cited, albeit crude, truth: “Opinions are like arseholes; everyone has one”! Ultimately, whether we choose to share (either) in public is up to us! Think carefully before ticking those boxes and encourage others to do the same. Who knows, someone may well be ticking boxes about you!
Which mindset are you? This may depend on the sort of week you are having…..

This blog is inspired by an article posted on our Facebook group by my colleague @paulaabowles, from the work of Dweck (2016), suggesting mindsets can be categorised as either growth or fixed. It is interesting to consider how such a mindset can shape the way your life goes, but for me, any psychological analysis is always just part of the picture. That said, Dweck’s work is interesting and made me reflect on my life up until this week. This is a week where I seem to be waiting patiently (mostly) for acceptance of PhD corrections and to exchange contracts on my new house. Both of these processes are out of my control, require continued patience and a need to accept there is nothing I can do but wait.
For a lot of reasons, I immediately identified with the ‘growth’ mindset, being open to challenges, seeing intelligence as something to be nurtured and developed, worth the effort, understanding the need to learn from mistakes and being inspired by others. The other seems to me a life of stagnation, dismissal of anything new and creating a world which may be low risk, but ultimately unfulfilling. The fixed mindset also presents intelligence and success as something you are born with and therefore little effort is required to fulfil potential – almost as if life is mapped out for you, but it also belies a sense of entitlement, and inability to deal with failure as a challenge to move on from. However, if you are not somehow ‘blessed’ with the tools necessary for success, you must accept your fate. There are obvious social and cultural influences which can reinforce these messages, so perhaps, a fixed mindset leading to a life of success aligns with a life of privilege, but a life without this success identifies someone who cannot see a way to improve, blames others for their misfortune and doesn’t value their own ability to change. My parents always taught me the value of education (well, a lecturer and a teacher – of course they would!), and I never felt any limits were placed on me. But a big part of this must be attributed to me not facing the limits placed on individuals facing poverty, loss, psychological trauma or physical disabilities – my life, so far has largely been the outcomes of my decisions, and I count myself lucky to be able to say that.
That’s not to say I haven’t doubted my abilities, suffered ‘impostor syndrome’ and come up against challenges which have tested my resolve. It seems having a ‘growth’ mindset perhaps enables individuals to strive despite what life throws at you, and also despite how others may perceive you.
So, back to my week of waiting patiently and trying not to let anxieties come to the fore. Being able to call myself Dr Atherton and having my own house in the town I also work in is something I am really looking forward to, for obvious reasons. Years of work on the thesis and years of commuting from Birmingham to various parts of the Midlands (I know the M6 far too well) are about to lead to significant rewards. However, it also occurred to me none of this would be happening if I had given up on the PhD, stayed in a job which was not right for me, decided to carry on commuting and not made this decision to buy a house. It also occurred to me perhaps having a fixed mindset would be less stressful – you have to admit, my timing is spot on – but I don’t think that is the case. I chose the PhD and new job path because I was not happy, I chose to buy a house as M6 commuting is just not something I want to do anymore, and I want to feel more settled in my new post. As for the PhD, I knew I needed time away from a full-time job to complete it, and while it was risky to leave a permanent post, it seems my mindset pushed me to strive for something which was a better fit for me. My mindset helped me believe this was all possible, crucially it was down to me to do this and also, support from friends, family, ex and current colleagues have helped get me here. But, my social and economic circumstances also enabled all of this – we cannot just assume that psychological tools can overcome disadvantage, discrimination and a lack of opportunity.
Dweck suggests that these mindsets are a ‘view you adopt for yourself’. Fixed mindsets can impede development and the belief in change, and they also seem to create people whose concerns about others’ perceptions of them can be all-consuming, and no doubt lead to them avoiding situations where they will be judged. Those with the growth mindset see their traits as a starting point, from which anything can happen and they value the unknowable – the opportunities ahead, the hurdles and rewards. The fixed mindset creates a different kind of stress, a constant need for affirmation of beliefs, disregard of the need to adapt to changing circumstances, and god forbid, simply go with the flow. As much as I identify with the growth mindset, I can empathise with those who simply are unable to take risks, accept failure and manage the unknowable – there are times I have wanted to give up, take the easy path and feel more in control.
A day after starting this blog, the clouds parted and the sun shone down as the much-awaited email from the De Montfort University Doctoral College came to confirm my PhD corrections were accepted and I was to be awarded my doctorate. Suddenly after weeks of anxiety, the reward was certainly worth the wait. There will be plenty of days ahead to bask in the glory and enjoy this moment, and just for now, it is making me worry less about the house exchange, it will happen, I will be settled in my new home soon and enjoy a short drive to work for the first time in years. So, I will continue to strive, develop and take risks – not doing this may have meant a less anxious time this week, but they also lead to great rewards, and hopefully, even better things to come.
Dr. Susie Atherton
Senior Lecturer in Criminology
Reflection: From student to professional

I graduated in July 2017 with a Criminology BA from the University of Northampton with a 2:2. In university I did two research placements at youth offending services and from there realised that this is what I wanted a career in.
I applied for a job in the Youth Offending Service with little belief that I could get the job. However I was offered the job and started working from September. As it nears to my first year being completed I have reflected on the transition from student to professional.
The past year has been a rollercoaster and I have a steep learning curve through this. University life especially all the deadlines and time management required only scratched the surface for what awaited me in the world of work.
One thing I wasn’t fully prepared for was the difficulties faced as a young professional. particularly when you’re the youngest member of staff by around 8 years. Many people do not take you seriously when you first start and it takes a while to ‘prove yourself’ as a professional to colleagues, other agencies and to the service users. I have even been mistaken for a young person when out on reparation (like community service) so it has been hard overcoming these barriers.
A positive is working with young people and I am enjoying this immensely. My job role means I work with low level offenders and prevention work with young people and this seems to be successful for most young people to avoid the criminal justice system. However I support those on higher orders as well as assisting on Reparation; so doing things like gardening, painting and decorating, to indirectly repair the harm caused. It’s great fun!
Restorative justice, something I learnt about at university, is something that as a youth offending service we try to incorporate with every young person we work with. Restorative justice is not at the forefront of all professionals however I’ve seen the benefits it can bring to both offender, victim and those indirectly affected by this.
I think the main points I’ve learnt over this past year is even after university you are constantly learning and that education doesn’t finish once you graduate. Alongside this is to go for it… no matter whether you think you will achieve it or not, we all have to start somewhere.





