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Teaching, Technology, and reality

I’m not a fan of technology used for communication for the most part, I’d rather do things face to face. But, I have to admit that at this time of enforced lockdown technology has been to a large extent our saviour. It is a case of needs must and if we want to engage with students at all, we have to use technology and if we want to communicate with the outside world, well in the main, its technology.
However, this is forced upon us, it is not a choice. Why raise this, well let me tell you about my experiences of using technology and being shut at home! Most, if not all my problems, probably relate to broadband. It keeps dropping out, sometimes I don’t notice, that is until I go to save my work or try to add the final comment to my marking. I know other colleagues have had the same problem. Try marking on Turnitin only to find that nearly all of your feedback has just disappeared in a flash. Try talking to colleagues on Webex and watch some of them disappearing and reappearing. Sometimes you can hear them, sometimes you can’t. And isn’t it funny when there is a time lag, a Two Ronnies moment when the question before the last is answered. ‘You go, no you go’, we say as we all talk over each other because the social cues relied on in face to face meetings just aren’t there. I’ve tried discussion boards with students, it’s not like WhatsApp or Messenger or even text. It is far more staid than that. Some students take part, but most don’t and that in a module where attendance in class before the shutdown was running at over seventy per cent. I’m lucky to get 20% involved in the discussion board. Colleagues using Collaborate tell me a similar tale, a tale of woe where only a few students, if any appear. Six hours of emptiness, thumb twiddling and reading, that’s the lecturer, not the students.
Now I don’t know whether my problems with the internet are resultant of the increased usage across the country, or just in my area. I suspect not because I had problems before the lockdown. I live in a village and whilst my broadband package promises me, and delivers brilliant broadband speed at times, it is inconsistent, frequently inexplicably dropping out for a minute or two. It is frustrating at times, even demoralising. I have a very good laptop (supplied by the university) and it is hardwired in, so not reliant on Wi-Fi, but it makes little difference. I suspect the problems could be anywhere in the broadband ether. It could be at the other end, the university, it could be at Turnitin for instance or maybe its somewhere in a black hole in the middle. Who knows, and I increasingly think, who cares? When my broadband disappeared for a whole day, a colleague suggested that I could tether my phone. A brilliant idea I thought as our discussion became distorted and it sounded like he was talking to me from a goldfish bowl. I guess the satellite overhead moved and my signal gradually disappeared. I can tell you now that my mobile phone operator is the only one that provides decent coverage in my area. Tethered to a goldfish bowl, probably not a solution, but thanks anyway.
If I suffer from IT issues, then what about students? We are assured that those that live on campus have brilliant Wi-Fi but does this represent the majority of our student body? Not usually and certainly not now. Do they all have good laptops; do they all have a decent Wi-Fi package? I hazard a guess, probably not. But even if what they have is on par with what I have available to me could they not also be encumbered with the same problems? We push technology as the way forward in education but don’t bother to ask the end user about their experience in using it. I can tell you from student feedback that many don’t like Collaborate, find the discussion boards difficult to engage with and some are completely demotivated if they cannot attend physical classes. That’s not to say that all students feel this way, some like recorded lectures as it gives them the opportunity to watch it at their leisure, but many don’t take that final step of actually watching it. They intend to, but don’t for whatever reason. Some like the fact that they can get books electronically, but many don’t, preferring to read from a hard copy. Even browsing the shelves in the library has for some, a mystical pleasure.
I’ll go back to the beginning, technology has undoubtedly been our saviour at this time of lockdown, but wouldn’t it be a real opportunity to think about teaching and technology after this enforced lockdown? Instead of assuming all students are technology savvy or indeed, want to engage with technology regardless of what it is, should we not ask them what works for them. Instead of telling staff what they can do with technology, e.g. you can even remotely mark students’ work on a Caribbean island, should we not ask staff what works? Let’s change the negative narrative, “you’re not engaging with technology”, to the positive what works in teaching our students and how might technology help in that. Note I say our students, not other students at other universities or some pseudo student in a theoretical vacuum. We should simply be asking what is best for our students and a starting point might be to ask them and those that actually teach them.
Thinking “outside the box”

Having recently done a session on criminal records with @paulaabowles to a group of voluntary, 3rd sector and other practitioners I started thinking of the wider implications of taking knowledge out of the traditional classroom and introducing it to an audience, that is not necessarily academic. When we prepare for class the usual concern is the levelness of the material used and the way we pitch the information. In anything we do as part of consultancy or outside of the standard educational framework we have a different challenge. That of presenting information that corresponds to expertise in a language and tone that is neither exclusive nor condescending to the participants.
In the designing stages we considered the information we had to include, and the session started by introducing criminology. Audience participation was encouraged, and group discussion became a tool to promote the flow of information. Once that process started and people became more able to exchange information then we started moving from information to knowledge exchange. This is a more profound interaction that allows the audience to engage with information that they may not be familiar with and it is designed to achieve one of the prime quests of any social science, to challenge established views.
The process itself indicates the level of skill involved in academic reasoning and the complexity associated with presenting people with new knowledge in an understandable form. It is that apparent simplicity that allows participants to scaffold their understanding, taking different elements from the same content. It is easy to say to any audience for example that “every person has an opinion on crime” however to be able to accept this statement indicates a level of proficiency on receiving views of the other and then accommodating it to your own understanding. This is the basis of the philosophy of knowledge, and it happens to all engaged in academia whatever level, albeit consciously or unconsciously.
As per usual the session overran, testament that people do have opinions on crime and how society should respond to them. The intriguing part of this session was the ability of participants to negotiate different roles and identities, whilst offering an explanation or interpretation of a situation. When this was pointed out they were surprised by the level of knowledge they possessed and its complexity. The role of the academic is not simply to advance knowledge, which is clearly expected, but also to take subjects and contextualise them. In recent weeks, colleagues from our University, were able to discuss issues relating to health, psychology, work, human rights and consumer rights to national and local media, informing the public on the issues concerned.
This is what got me thinking about our role in society more generally. We are not merely providing education for adults who wish to acquire knowledge and become part of the professional classes, but we are also engaging in a continuous dialogue with our local community, sharing knowledge beyond the classroom and expanding education beyond the campus. These are reasons which make a University, as an institution, an invaluable link to society that governments need to nurture and support. The success of the University is not in the students within but also on the reach it has to the people around.
At the end of the session we talked about a number of campaigns to help ex-offenders to get forward with work and education by “banning the box”. This was a fitting end to a session where we all thought “outside the box”.
Findings on the ‘traditional lecture’ format – perfect timing!
I seem to be reading more and more reports on the need to retain lectures as a form of teaching, as it is claimed to ensure students are more engaged and committed to their studies when this method is used. Well, these findings have come to my attention just as I am testing online technologies to replace the ‘traditional’ lecture, via Collaborate on the new Waterside campus. Collaborate is a tool in Blackboard which opens an online classroom for students to join, listen to the lecture and see slides or other media, while also being able to pose questions via a chat function.
On the face of it, not so different, just the physical world replicated in the real world, right? Well, I will reserve judgement as I am still coming to grips with what this technology can do, I am aware younger generations of students may embrace this, and the reality is, it is the only forum I have to offer teaching to large numbers of students. I suspect student experiences are mixed, I know some really like it, some are not so keen, so again, not so different to lectures? The article in the times suggests that students are less likely to drop out if they are taught via lectures and have perceptions of good one-to-one contact with staff. Some more interesting issues were raised from replies in the tweet about the story, raising questions about the need to focus on quality, not method, that many universities are playing catch up with new teaching technologies and that this needs to be better understood from social and cultural perspectives. I think it is also worth picking up on perceptions of students, along with their expectations of higher education and remember, they must develop as independent learners. The setting in this respect would not seem to matter, it is the delivery, the level of effort put in to engage students and reinforcing the message that their learning is as much their responsibility as ours.
There is certainly a lot to grapple with, and for me, just starting out with this new technology, I myself feel there is much to learn and I am keeping an open mind. I do feel there are aspects of traditional teaching which must be retained and this can be done via group seminars, with smaller numbers and an opportunity for discussion, debate and student-led learning. If we see the lecture as the foundation for learning, then perhaps its method of delivery is less important. Given the online provision I must use for lectures, during seminars, I step away from the powerpoint and use the time I have with students in a more interactive way. For those modules where I don’t use online lectures, not much has changed on the new campus, but I am always keen to see how online teaching methods could be adopted – and I am prepared to use them if I genuinely can see their value.
It would be easy to offer only critique of this technology, and I think it is also important not to see it as an answer to the perennial problems with lack of engagement and focus many lecturers experience from mid term onwards. Perhaps online provision can at least overcome barriers to attendance for commuting students, those who feel intimidated in large lecture halls, and those who simply find they don’t engage with the material in this setting. At a time when some courses attract high numbers of students, and the reality of having lectures with 150+ students in a room means potential for noise disruption, lack of focus and interaction then maybe online provision can offer a meaningful alternative. There is provision for some interaction, time can be set aside for this, students can join in without worrying about disruption or not being able to hear the lecturer and it removes the need for lecturers to discipline disruptive behaviour. It does require some level of ‘policing’ and monitoring, but the settings can enable this. Having done lectures with 100 plus students, it is not something I miss – I’ve always preferred smaller seminar group teaching and so I can see how online provision can be a better support for this.
Currently, I use the online session as a form of recap and review, with some additional content for students. This is in part due the timing of the session and I am sure it can work equally as well as preparation for seminars. Students can then use the time to clarify anything they don’t understand and it reinforces themes and issues covered in seminars as well as introducing news ways to examine various topics. As with any innovation, this needs more research from across the board of disciplines and research approaches. In order to move such innovation on from ‘trial and error’ and simply hoping for the best, as with any policy we need to know what works, when it works and why. Therefore, along with my colleagues, I will persist and keep a watchful eye on the work of pedagogic experts out there who are examining this. There have been the inevitable issues with wifi not supporting connectivity – I can’t believe I just used this sentence about my teaching, but there it is. I am optimistic these issues will be overcome, and in the meantime, I always have a plan B – relying on technology is never a good plan (hence the featured image for this blog), but this is perhaps something to reflect on for another day.