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My colleague @manosdaskalou’s recent blog Do we have to care prompted me to think about how data is used to inform government, its agencies and other organisations. This in turn led me back to the ideas of New Public Management (NPM), later to morph into what some authors called Administrative Management. For some of you that have read about NPM and its various iterations and for those of you that have lived through it, you will know that the success or failure of organisations was seen through a lens of objectives, targets and performance indicators or Key Performance Indicators (KPIs). In the early 1980s and for a decade or so thereafter, Vision statements, Mission statements, objectives, targets, KPI’s and league tables, both formal and informal became the new lingua franca for public sector bodies, alongside terms such as ‘thinking outside the box’ or ‘blue sky thinking’. Added to this was the media frenzy when data was released showing how organisations were somehow failing.
Policing was a little late joining the party, predominately as many an author has suggested, for political reasons which had something to do with neutering the unions; considered a threat to right wing capitalist ideologies. But policing could not avoid the evidence provided by the data. In the late 1980s and beyond, crime was inexorably on the rise and significant increases in police funding didn’t seem to stem the tide. Any self-respecting criminologist will tell you that the link between crime and policing is tenuous at best. But when politicians decide that there is a link and the police state there definitely is, demonstrated by the misleading and at best naïve mantra, give us more resources and we will control crime, then it is little wonder that the police were made to fall in line with every other public sector body, adopting NPM as the nirvana.
Since crime is so vaguely linked to policing, it was little wonder that the police managed to fail to meet targets on almost every level. At one stage there were over 400 KPIs from Her Majesty’s Inspectorate of Constabulary, let alone the rest imposed by government and the now defunct Audit Commission. This resulted in what was described as an audit explosion, a whole industry around collecting, manipulating and publishing data. Chief Constables were held to account for the poor performance and in some cases chief officers started to adopt styles of management akin to COMPSTAT, a tactic born in the New York police department, alongside the much vaunted ‘zero tolerance policing’ style. At first both were seen as progressive. Later, it became clear that COMPSTAT was just another way of bullying in the workplace and zero tolerance policing was totally out of kilter with the ethos of policing in England and Wales, but it certainly left an indelible mark.
As chief officers pushed the responsibility for meeting targets downwards through so called Performance and Development Reviews (PDRs), managers at all levels became somewhat creative with the crime figures and manipulating the rules around how crime is both recorded and detected. This working practice was pushed further down the line so that officers on the front line failed to record crime and became more interested in how to increase their own detection rates by choosing to pick what became known in academic circles as’ low hanging fruit’. Easy detections, usually associated with minor crime such as possession of cannabis, and inevitably to the detriment of young people and minority ethnic groups. How else do you produce what is required when you have so little impact on the real problem? Nobody, perhaps save for some enlightened academics, could see what the problem was. If you aren’t too sure let me spell it out, the police were never going to produce pleasing statistics because there was too much about the crime phenomenon that was outside of their control. The only way to do so was to cheat. To borrow a phrase from a recent Inquiry into policing, this was quite simply ‘institutional corruption’.
In the late 1990s the bubble began to burst to some extent. A series of inquiries and inspections showed that the police were manipulating data; queue another media frenzy. The National Crime Recording Standard came to fruition and with it another audit explosion. The auditing stopped and the manipulation increased, old habits die hard, so the auditing started again. In the meantime, the media and politicians and all those that mattered (at least that’s what they think) used crime data and criminal justice statistics as if they were somehow a spotlight on what was really happening. So, accurate when you want to show that the criminal justice system is failing but grossly inaccurate when you can show the data is being manipulated. For the media, they got their cake and were scoffing on it.
But it isn’t just about the data being accurate, it is also about it being politically acceptable at both the macro and micro level. The data at the macro level is very often somehow divorced from the micro. For example, in order for the police to record and carry out enquiries to detect a crime there needs to be sufficient resources to enable officers to attend a reported crime incident in a timely manner. In one police force, previous work around how many officers were required to respond to incidents in any given 24-hour period was carefully researched, triangulating various sources of data. This resulted in a formula that provided the optimum number of officers required, taking into account officers training, days off, sickness, briefings, paperwork and enquiries. It considered volumes and seriousness of incidents at various periods of time and the number of officers required for each incident. It also considered redundant time, that is time that officers are engaged in activities that are not directly related to attending incidents. For example, time to load up and get the patrol car ready for patrol, time to go to the toilet, time to get a drink, time to answer emails and a myriad of other necessary human activities. The end result was that the formula indicated that nearly double the number of officers were required than were available. It really couldn’t have come as any surprise to senior management as the force struggled to attend incidents in a timely fashion on a daily basis. The dilemma though was there was no funding for those additional officers, so the solution, change the formula and obscure and manipulate the data.
With data, it seems, comes power. It doesn’t matter how good the data is, all that matters is that it can be used pejoratively. Politicians can hold organisations to account through the use of data. Managers in organisations can hold their employees to account through the use of data. And those of us that are being held to account, are either told we are failing or made to feel like we are. I think a colleague of mine would call this ‘institutional violence’. How accurate the data is, or what it tells you, or more to the point doesn’t, is irrelevant, it is the power that is derived from the data that matters. The underlying issues and problems that have a significant contribution to the so called ‘poor performance’ are obscured by manipulation of data and facts. How else would managers hold you to account without that data? And whilst you may point to so many other factors that contribute to the data, it is after all just seen as an excuse. Such is the power of the data that if you are not performing badly, you still feel like you are.
The above account is predominantly about policing because that is my background. I was fortunate that I became far more informed about NPM and the unintended consequences of the performance culture and over reliance on data due to my academic endeavours in the latter part of my policing career. Academia it seemed to me, had seen through this nonsense and academics were writing about it. But it seems, somewhat disappointingly, that the very same managerialist ideals and practices pervade academia. You really would have thought they’d know better.
When I first arrived in London, I needed to find my way across the city to the now former site of the Home Office at St Anne’s Gate. I didn’t have a clue about how to get there so I asked a member of staff at St Pancras railway station. He helpfully pointed me in the direction of the London Underground. I was swept along by a torrent of people, all going about their business with a purpose, I however, didn’t have a clue where I was going. Finding sanctuary in a quiet eddy and desperately looking around I spotted a member of staff across the concourse. Fighting against the current I scrambled to where the member of staff was and implored upon them to rescue me. Thankfully the underground staff had all been briefed, not specifically about me, I should hasten to add, but about how by being super helpful they could increase customer satisfaction, reduce complaints and attract even more customers. And having explained my dilemma, I was very helpfully led through the ticket barriers, now struggling to hold back the surge, and down the escalator to the platform below. I was told to get on the next train and to get off at St James’ Park. Having arrived at my destination I became confused as to which exit to use and once again found a very helpful staff member who led me part way to the exit, where I spilled out into the sunlight a matter of yards away from my destination.
The following week I once again plunged into the torrent and confident that I knew which underground line to take I allowed myself to be swept along to the barriers and through, and then panic. Which platform and am I sure that was the right line? Once again, a beacon of hope shone across the dark morass, a member of underground staff. Once again, I was led to the platform in a super helpful way and got on the first train. But this time I didn’t arrive at my destination for some, I have to say, traumatic hours. The problem was the first train was not the train to catch, it was the second that I needed; I will most definitely have to complain about that member of staff being unhelpful.
This pattern of visits to London and assistance rendered by sometimes grumpy but always super helpful members of underground staff continued for some weeks. Often, I would stay in London for a week at a time before returning home outside of the metropolis at the weekend. During my stays I visited numerous police stations as part of my work and every time I used the underground, I sought out a helpful member of staff to assist me. Sometimes, if they rather unhelpfully simply pointed me in the right direction, I would set off and then return to them explaining that I didn’t understand their instructions. Armed with more information I would again purposefully set off and then duly return until the succumbed and rather reluctantly but helpfully led me to the correct platform.
Then in a fortnight, two things happened. Firstly, the underground staff went on strike and on arriving at the gates of St James’ Park underground station I found the gates closed. There were a couple of members of staff there, but they weren’t very helpful. ‘What should I’ do I asked, ‘Dunno’, was the reply. Now that was not very helpful, complaint forthcoming I feel. I didn’t make my appointments that day and the following day had to use taxis to get around. Much easier to use taxis you might say, yes but not really justifiable in terms of cost, my boss told me when I suggested I would forego using the underground altogether. After three days the underground opened up again but for some reason there were no staff around to ask for help. I became increasingly anxious and found myself avoiding the underground, using taxis at my own expense, and walking long distances. I was exhausted I can tell you.
The next week I ventured into the underground again, I couldn’t avoid it forever. I found a member of staff and duly asked them, in an almost ritualistic fashion, how to get across London to another underground station near yet another police station. Instead of pointing me in the right direction, which we all know by now is a rather fruitless, time wasting and unhelpful exercise, or super helpfully taking me to the correct platform, they took me to a rather large underground map on the wall. ‘This is where we are’, the very nice lady said, ‘and this is where you want to be’, she added. She then continued to explain how to use the map, how to follow the signs dotted around the stations, how to look for the signs before entering the platforms so as to work out which platform to be on and how to ensure I get on the correct train. I was nervous following her instructions as I made my way to the platform, but I got to my destination and I made my own way back, with help of the wall map of course. From that point onwards, I made my way around London on the underground with increased confidence, I wouldn’t say with consummate ease, but confidently. I made mistakes but because I knew how to read the map, I was able to rectify them and if I couldn’t I knew that I could ask. Of course, now that I drive, I use maps, I would probably have been pestering police officers and random members of the public otherwise and we know how the rare the sight of the former are on our streets. Anyway, I don’t think they’ve had the ‘super helpful’ briefing. Lately though I’ve been using my satnav, and sometimes getting into a right pickle. It seems you can’t beat good old-fashioned map reading.
What’s the point of this nonsensical tale? Well the clue is in the title. As educators we need to consider the purpose of what we are doing and how this will add value to students’ learning and knowledge. We can give students the answers to the essay questions, how to structure a particular essay, what arguments to include, what books and journal articles to read. We can supply them with reading lists that contain links to the books and journal articles, we can coach them to such an extent that their journey is in fact our journey, just as my journey to the underground platform was the staff member’s journey. We can repeat this many times over so that students are capable of completing that essay, but like me on my journey through the underground, they will need the same coaching for every piece of assessment and whilst they may complete each journey as I did, they have learnt very little and become increasingly disempowered and crippled by our helpfulness and their increasing reliance on it. Our jobs as educators is not to provide answers but to equip students with the tools to find the answers themselves. That process requires a willingness to learn, to discover and to take risks. Super helpfulness should not be an organisational strategy to ensure each part of the journey is easily manoeuvred and completed, it should be about ensuring that people can complete any journey independently and confidently. Sometimes by appearing to be super helpful we are simply being very unhelpful and disempowering people at the same time.
The framework behind my dissertation arose from a lifelong unanswered question in my mind: “why is psychological and emotional abuse often overlooked in domestic abuse scenarios?” This question had formed in my precocious mind as a child, this was due to experiencing domestic abuse in the family home for many years and in many forms.
Early Stages of the Dissertation
It was only when I began studying criminology at university that I unearthed many underlying questions relating to the abuse I suffered as a child and from watching my mother be psychically and mentally abused. I was understanding my experiences from an academic standpoint, as well as my peers’ experience of domestic abuse too. As a child, I had recognised that the verbal and psychological abuse was increasingly more detrimental on the victim’s mental wellbeing than the physical violence; the physical violence is a tactic used by abusers to install fear in the victim. In the early stages of my dissertation, I was gathering literature to aid my understanding on domestic abuse. I came across two essential books, one book was recommended by @paulaabowles, my dissertation supervisor: Scream Quietly or the Neighbours Will Hear (1979) by Erin Pizzey. This book provided great insight to the many aspects of domestic abuse from the memoires of Erin Pizzey who founded the first domestic abuse refugee in London 1971 known as, Chiswick Women’s Aid. The second book was: Education Groups for Men Who Batter: The Duluth Model (1993) by Pence and Paymar. This book aided my knowledge on the management of male abusers and how their abusive behaviour is explained by the using the visual theoretical framework known as, the Duluth Model; the Power and Control Wheel. I gathered more literature on domestic abuse and formed the backbone for my dissertation, it was time to self-reflect and establish my standpoint so that I could conduct my research as effectively and ethically.
This was the most important aspect of the dissertation; the most influential too. In my second-year studies, we were required to conduct research in a criminal justice agency to form a placement report; I chose a charitable organisation based in Northampton that provided support to female victims and offenders in the criminal justice system. For my dissertation, I chose to go back to the facility to conduct further research, this time my focus was on the detrimental effects experienced by female victims of domestic abuse.
Using a feminist standpoint alongside an autoethnographic method/ methodology, I was able to conduct primary research together with the participants of the study. I chose feminism as my standpoint due to the fundamental theoretical question centred in the social phenomenon of domestic abuse: gender inequality. I believe the feminist perspective was the most compatible and reliable standpoint to tackle my research with, it allowed room for self-reflection to identify my own biases and to recognise societal influences on how I interpret experiences and emotions. The standpoint’s counterpart – autoethnography – was employed so that I could actively insert myself into the research; this was supported by my research tool of observation participation and by recording qualitative data in a research diary. Over the course of nine weeks, I had formed trustworthy and respectful relationships with the participants, I had also encountered epiphanies and clarities regarding my own experiences of domestic abuse. Through using the research method observation participation, I was able to observe the body language and facial expressions of the participants alongside witnessing their emotions and participating in conversation. Collectively, my research methods enabled me to gather in-depth, first-hand accounts of the women’s experiences of domestic abuse. When writing the conclusion for my dissertation, I was able to establish that psychological and emotional abuse can be more detrimental to the victim than the physical violence itself. Interestingly, I had identified patterns and trends in the abuser’s behaviour and how it impacts the victim’s response; the victims tend to mimic their abusive partners traits e.g. anger and guilt.
I was able to conclude my dissertation with supporting evidence to credit my original question, through using personal experience and the experience of the wonderful women that participated in my research. Many of the women’s experiences highlighted in my dissertation research corresponded with the Duluth Model thesis embedded in my literature review. I was able to demonstrate how the elements of power and control in the abusive partner behaviour can adversely affect the victim; consequences of mental health issues, substance misuse and changes in victim’s lifestyle and behaviour. Overall, the experience was incredibly insightful and provided me with transferable interpersonal and analytical skills.
In the past six months, I have been reflecting on recent stories that have hit media headlines. Although these topics are extremely important, in my opinion not enough “meaningful” discussion has been had. I’m referring to the sexual exploitation of children – the power imbalance, that powerful men within society have abused and have seeming got away with. I start with Jeffrey Epstein.
Although he was convicted of sexual crimes against children, his conviction is one of deceit. The American justice system let down his victims, disguising the severity of his crimes, allowing him to continue his abuse of power on vulnerable children. He was not charged with paedophilia or rape, the US legal system thought it would be fitting to charge him with solicitation of minors for prostitution.
There are various things that are problematic with this, but one of the biggest problems for me is using minors and prostitution in the same sentence. It annoys me that we tend to view our society as progressive and yet we still label children as prostitutes, forgetting that there is a legal age of consent and no child can be a prostitute as they cannot give consent, as much as the law would suggest. This is reminiscent of the Rotherham sex ring, where police labelled minors as prostitutes, forgetting that they are victims of coercion, exploitation and rape. This ideology quickly moves the emphasis away from the perpetrators of crime while negatively impacting the victim. It is time that we have compassion for the victims of such awful crimes and move away from labelling and blaming.
It makes my blood boil that people have the audacity to argue that the US legal systems failings can be used as an outlet of blame for the relationship that Epstein, Prince Andrew and President Clinton had. Lady Colin Campbell stated that if the US legal system had been more transparent Clinton and the shamed Prince would have made better judgements on their friendship with him. She and others have come to this defence of the ‘upper crust,’ using the American justice system failings as a crutch for their wrongdoings.
Although some may agree with her, I must highlight some glaring points that should be raised, before she states such ludicrous statements – such as: Prince Andrew and Bill Clinton’s advisors would have done thorough background checks on Epstein. This would have identified his crimes and his monstrous ways. They would have disclosed the information that was flagged to them and then warned them against forming relationships with the known predator. If these men had any shred of decency, then they would have kept a distance.
My conclusion as to why they did not, is because they feel they are above the law and do not have to conform to the norms that the rest of society subscribes too. It is all about money and status to them, if you are not one of them, you are not human. This notion was visible when Prince Andrew had his very uncomfortable interview with Emily Maitlis. During the interview he never displayed any kind of remorse for the victims. He didn’t even mention them or their harm. He used phrases like Epstein engaged in activity that is unbecoming rather than condemning his actions and showing any kind of emotion. This reaction, or lack of, has only stretched his credibility. He blazingly lied throughout the interview and his actions have made him look like a bumbling pervert.
Even though Prince Andrew has demonstrated a lack of morality, the biggest discussion that surrounds this entity is whether he should step down from his royal duties. It seems everyone forgets that he has shown a lack of compassion, he has been pictured with young girls who have accused him and Epstein of violating them. But being a prince trumps all these facts, as he is let off lightly.
He is rich and powerful, and like Epstein, their status has sheltered them from real-world consequences. Epstein is now deceased, but it was all on his terms and once again the victimisation of children has been overshadowed by the circumstances of how he died. The salacious topic of how he managed to commit suicide and whether he was murdered is now big news. As for Prince Andrew, I cannot imagine he will be found guilty and he will not speak publicly about this topic again. Some may demand answers, but he will be protected from any real justice.
It is time that we start opening our eyes and acknowledging the victims of these crime. It is time to make it known that just because you are royalty, a billionaire or a socialite you are not above the law. We need to fight for the voiceless in our society, against the people who abuse their power and stop making excuses for them.
“Did you just look at me?” says Queen Anne to the footman and, as he shakes his head staring into oblivion clearly hoping this was not happening, she shouts “Look at me”. He reluctantly turns his head, looking at her in obvious discomfort when she screams “how dare you; close your eyes?” A short vignette from the television commercial advertising the award-winning film ‘The Favourite’ and very much a case of damned if you do and damned if you don’t for the poor hapless footman.
A few weeks ago, I accompanied my wife to a bear fair in London; she makes vintage bears as a hobby and occasionally takes to setting up a stall at some fair to sell them. As I sat behind the stall navel gazing and wandering what the football scores were, when I was going to get something to eat and when would be an appropriate time to go for a wander without giving off the vibe that enthusiasm was now waning, my wife said, ‘did you see that’? ‘What’ I asked peering over a number of furry Ursidae heads (I’m told they don’t bite)? ‘That woman in the orange top’ exclaimed my wife. Scouring the room for a woman that had been Tango’d, I listened to her explaining that a 30ish year old woman had just come out of the toilets wearing a bright orange top and emblazoned across her generous chest were the words ‘eye contact’. ‘I suppose it’s a good message’ said my wife as I settled back down to my navel gazing.
I thought about the incident, if you can call it that, on the way home and that was when the film trailer came to mind as a rather good analogy. I get the message, but it seems a rather odd way to go about conveying it. From a distance we are drawn to looking but then castigated for doing so. A case of look at me, why are you looking at me? And so, it seems to me that the idea behind the message is somehow diluted and even trivialised. The top is no more than a fashion item in the sense of it being a top but also in a sense of the message. The message is commercialised; I wonder whether the top was purchased because of the seriousness of the message it conveyed or because it would look good and attract attention?
I discussed this with a colleague and she brought another dimension to the discussion. Simply this, where was the top made? Quite possibly, even likely, in a sweat shop in Asia by impoverished female workers. And so, a seemingly innocent garment symbolises all the wrong things; entrapment, commercialism and inequality. I can’t help thinking on this International Women’s Day that it’s a funny old world that we live in.