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Policy, procedures, processes, and failure
Examine any organisation and you will find a myriad of policy and procedures that are designed to inform its processes and guide employees. On paper, these formalised ideals and directions make absolute sense but frequently they bear no relationship to reality and rather than empowering, they constrain and often demoralise. These idealistic notions of how an organisation should function facilitate the dehumanising effects of managerial diktat and engender an internalisation of failure amongst employees.
By way of an example, in the 1990s police forces began to consider notions of Standard Operating Procedures (SOPs) in respect of crime investigation. These SOPs seemed on the face of it to be a good idea. The police service, driven by government notions of New Public Management, were being measured on crime reduction and crime detection. Performance indicators were propped up by idealistic notions coming out of government supported by HMIC and the now defunct Audit Commission that catching more criminals would engender a virtuous circle resulting in crime reduction. Nothing of course, was further from the truth. But the introduction of SOPs was meant to attempt to address police failings. These, certainly in one force, were at the outset seen as a guide, a minimum standard required in an investigation. They weren’t intended to constrain.
A small department was set up in this force to measure adherence to these SOPs and to report back where there were inherent failures. For example, on attending a house burglary, the attendant officers were required to take a statement from the householder, and they were required to carry out house to house enquiries in the vicinity. At the very least, they needed to knock on doors either side of the house that had been burgled and a couple of houses across the road. Frequently the statement wasn’t taken, or the house-to-house enquiries hadn’t been completed. It became clear that the officers were failing to carry out simple procedures. Measuring adherence to SOPs and providing feedback to promote improvement soon resulted in measuring adherence in order to enforce compliance.
In hindsight, there should have been a realisation that the SOPs, far from being helpful were in fact having a detrimental effect. Where officers could have carried out further investigations based on their professional judgement, they adhered to the minimum required in the SOPs or simply failed to comply with them fully. This was partially resultant of a notion amongst officers that discretion was being curtailed, but more notably it was driven by other processes and organisational priorities. These other processes were to do with attendance at other incidents. Graded as a priority by the control room, officers were being pulled off the burglary investigation and therefore couldn’t comply with the burglary investigation SOPs. Police forces were also being measured on how quickly they responded to and arrived at various calls for service. There was clearly a direct conflict between management ideals and reality with the officers being set up to fail in one aspect or another. There were simply not enough staff to do all the work and to manage the overwhelming demands at certain times.
One way of dealing with the failures was to link these to the performance and development review (PDR) process. The development aspect was a somewhat redundant term as the PDR was all about performance. Of course, each time the PDR came around the officers had failed to achieve their objectives. This provided lots of evidence of people not doing their job properly. In the wider gamut of crime figures officers at various levels began to realise that the only way to avoid accusations of poor performance was to manipulate the crime figures. In the meantime, those driving the behaviours, washed their hands of them whenever someone was found out, often hiding behind the SOPs and policy. The misuse of the PDR process and the consistent scrutiny of performance metrics resulted in the internalising of failure by staff. Whole systems and processes had been set up to measure failure, after all how could success be measured if it could never be achieved. Of course, it could never be achieved because the ambition and driving force behind this, government’s notions of crime control, were based on ideals and rhetoric not science. But the overriding fact was that it could never be achieved because there were never enough resources to achieve it.
The failure of course wasn’t in the officers that didn’t adhere to the SOPs or those that manipulated crime figures to try to avoid overbearing scrutiny, it was the failure of managers to provide adequate resources. It was a failure of managers to try to understand what reality looked like and it was a failure of managers to deal with the dehumanising effects of policy, procedure and processes.
Having left the police, I thought higher education would somehow be different. I don’t think I need to say anymore.
#CriminologyBookClub: Bad Day at the Vulture Club
As you know by now, a small group of us decided the best way to thrive in lockdown was to seek solace in reading and talking about books. Hence the creation of #CriminologyBookClub! Building on on what has quickly become standard practice, we’ve decided to continue with all eight bloggers contributing! Our latest book was chosen by all of us (unanimously) after we fell in love with the first instalment. Without more ado, let’s see why we all adore Inspector Chopra (retired) et al. and why we’re all so very sad to reach the (temporary, we hope!) end of @vaseemk2‘s wonderful series:
The final of the Chopra series was delightful. As with the previous books, the story is a crime novel but there is a continuance of a broader (and arguably) more damaging topic, social harm. I found this book so interesting to read as Vaseem shines a light on Parsee culture that was unknown to myself until reading this book. Although this is a series of fictional books, parts of these books are based on real life events and I think this allows for a lot of reflection. I finished the book thinking about the plight of the vultures and the impact that this has on humans. Book Club is yet to find another book that we all collectively enjoy, let alone a series. This series is wonderful.@haleysread
The fifth book of the series introduces us to the community of the Parsees. Inspector Chopra is exploring a world full of secrecy, hidden messages and innuendos. Is it a family dispute gone wrong or an attack on a small community that is flickering away? The victim is powerful, well respected and without any obvious foes. Maybe the death is an accident or one of those unfortunate events? Chopra doesn’t think so! With the help of his pet elephant he uncovers the truth, despite the authorities’ incompetence collecting evidence and the need of many in the circle of suspects to withhold information. This is a more mature outing of the detective as the case makes him question his own mortality when he is faced with ancient customs. The team remains the same although the addition of a recovering vulture makes the group as surreal as ever. The dialogues are lively and the exchanges are sharp but in the end, what is the truth? Who is going to crack when Inspector Chopra reveals “whodunit”?@manosdaskalou
As a latecomer to book club, this was my second of the Chopra series and once again I loved it. @vaseemk2 writes in such a way that he brings everything to life with vibrancy. This book featured a vulture who developed a personality of its own and just like the previous book, I enjoy the characters of the animals. Aside from the characters, the author is very good at introducing real life events or people. This book introduced the Parsee community which I had not heard of and it encouraged me to go away and learn more. I am looking forward to playing Chopra catch up over summer.@amycortvriend
I approached this book with mixed feelings. I desperately wanted to immerse myself into the sunshine and colour of India. However, I also was very aware this was the (current!) last book in Vaseem Khan’s awesome series (I am seriously hoping for many more, take note @vaseemk2!). Fortunately, I forgot the latter, as I immersed myself in the former. As with previous Inspector Chopra cases there is the theme of institutional violence, of ordinary people, elephants and vultures subjected to the vagaries of powerful people. In 1967, Howard Becker asked “whose side are we on? and answered, the powerless. Vaseem’s series takes the same approach, there is a sense of camaraderie and empathy towards those who are different, those who are outside of mainstream society, the underdogs. Whether they are eunuchs, Parsees or even vultures, compassion is present in Chopra et al.’s responses and actions. Although gutted that the series has come to a (temporary!) halt, this book was a joy to read. I’m going to miss all the characters but will simply pretend they’ve gone on a holiday!@paulaabowles
Bad Day at the Vulture Club was yet another wonderful investigation involving the Book Club’s favourite motley crew! The story was intriguing, the characters charming (although some of them not so much), scenery vivid and as always, overall utterly brilliant! This is the last book in the Inspector Chopra series, so far, and if I’m being overly critical it did not feel like an ending. Maybe there will be more to come? Hint Hint @vaseemk2!@jesjames50
Having read the previous books in the series and having become embroiled in the Baby Ganesh Agency’s quirky and endearing machinations, I picked up this final book with eagerness, anticipation and dread in equal measure. Why dread, well it’s the last in the series (I know I’ve already said that but its worth restating), no more Insp. Chopra (Retd), no more Ganesha, Poppy, Irfan or the erstwhile Rangwalla. As we have become accustomed to, the book paints a colourful and wonderful picture of Mombai and its inhabitants whilst also providing saddening detail of the darker side of corruption and desperate poverty. With the usual twists and turns, injections of humour and triumph coupled with some interesting historical backdrops the story line is both intriguing and captivating. Another page turner, but as each page disappears, so too is the recognition that it is all going to come to an end. Whilst all the characters deserve a well-earned rest, it would seem a travesty for the redoubtable Insp. Chopra and his less than ordinary sidekick Ganesha to permanently retire@5teveh
Goodbye for now, Inspector…….
Another great addition to the inspector Chopra series. More wacky characters, great comedy, and a great mysterious plot. I have also learned some interesting things about India’s culture, which has encouraged me to do further reading.
Reflecting on my time reading this series, I have enjoyed every single book. Like the other 4 books prior, Bad Day at the Vulture Club gives you delightful excitement and adventure which is far from what has been present in real life. During uncertain times and difficult lockdowns these books have provided much need escapism. During the final chapters I did feel a wave of sadness, as I knew this was the last book in the series. But I hopeful we will see a return of baby Ganesh, Poppy and Inspector Chopra, as we have still not unlocked the mystery of Ganesh. I recommend the complete series, if you like courageous elephants and want a light hearted page turner.@svr2727
It goes without saying that I loved this book. I’ve so enjoyed following the exploits of Chopra and Ganesha over the last year and a half and there’s definitely a bit of a hole in my life now! I’ll admit that I read it with trepidation – worried that something awful would befall the characters I had come to care about, given that it’s the final book in the series. But I needn’t have worried! I found myself once again immersed in a mystery and following the threads through India – learning loads about the country and the culture on the way. I almost loved the vulture as much as I love the elephant. I really hope this isn’t the last we hear from these characters!@saffrongarside
We shall leave the final thought to some younger fans of Baby Ganesha and the Vulture….thanks to Quinn and Paisley for their fabulous artistry
#CriminologyBookClub: Murder at the Grand Raj Palace
As you know from our last #CriminologyBookClub entry a small group of us decided the best way to thrive in lockdown was to seek solace in reading and talking about books. Building on on what has quickly become standard practice, we’ve decided to continue with all seven bloggers contributing! Our latest book was chosen by all of us (unanimously) after we fell in love with the first instalment. Without more ado, let’s see why we all adore Inspector Chopra (retired) et al.:
What a great read! I was extremely excited to read another book in the Baby Ganesh Agency Series and once again I was not disappointed. There was more mystery, a rich subplot and of course my favourite baby elephant. Vaseem, charmingly immerses the reader into the colourful and picturesque Grand Raj Palace. The way the book is written sets your mind up as though you are watching a film. The story allows you to escape from the uncertainty and mundane realities of life. Which is always welcome! And thrusts you into a mystery within a mystery. I would advise any reader that is interested in reading the series to definitely consider starting at the beginning, with the Unexpected Inheritance of Inspector Chopra. Although the stories do not pick up from each other, you definitely get an appreciation for the characters as they grow and change throughout the series. I liked the way Poppy is taken out of her supporting character role and is put centre stage, while investigating her own mystery. With laugh out loud humour, dark revenge and whacky characters, this is a book that will entertain you from start to finish.@svr2727
In this instalment of the baby Ganesh Agency investigates a homicide of a very important person in a very important hotel. Inspector Chopra (retired) is on the case with his very unusual sidekick, investigating the world of corporations, big business and luxury. In the meantime, the Chopra universe is expanding and the characters are becoming more intricate and multifaceted. The household, now apart from the striking tenacious baby elephant, has little Irfan a child Chopra and his wife Poppy so desperately wanted. The story takes us through a different world paying homage to some corporate crimes that made it to the news. The conclusion of the drama is a reveal of whodunit in a very classic revelation scene. One thing you are left wondering, what will happen when the baby elephant grows to his full size?@manosdaskalou
So far I have loved each of the Baby Ganesh Agency books. They have brightened my day and taken my attention away from life in a pandemic. As ever, with @vaseemk2’s series, you get the heat, the smells, the tastes, the views of India, attacking your senses. In this book, there is a striking contrast between light and dark in the cases resolved by Inspector Chopra (Rtd) and the wonderful Poppy. For me, the exploration of institutional violence caught my attention, the parallels to the Bhopal disaster, drawn clear and bright. Even in fictionalised form, institutional violence takes your breath away in the harm perpetuated and the complete absence of official interest. Lives lost without remark, without empathy. Without giving away any spoilers, equally striking was the almost Agatha Christie-like sleight of hand, where readers are encouraged to embrace their prejudices, only to have them destroyed with the denouement. At this point, I have the 5th book in hand and whilst I am excited to get started, I am also seriously worried. I really don’t want this series and its wonderful characters to come to an end….@paulaabowles
Murder at the Grand Raj Palace was by far my favourite of the Baby Ganesh Agency novels! I particularly enjoyed the closeness of both cases, the uncomfortableness of Chopra in the presence of a beautiful woman who was not his wife, and Poppy’s strong and independent, yet interconnected, storyline. The twist on who committed the murder at the Grand Raj Palace, and why: I can honestly say I did not see coming! Without trying to give too much away: it is a must read which entwines themes of justice, family and social ills! Inspector Chopra does not disappoint: YET AGAIN!@jesjames50
What is there to say about this series that we haven’t already? I love these books! They are vibrant and colourful and genuinely immerse you in another place with characters that feel like old friends now. The fourth book was possibly my favourite of the series so far: the setting of the Grand Raj Hotel, the monkey movie star’s assaults on Ganesha, spending more time with Poppy as she solves a mystery of her own, Chopra’s uncompromising resolve to crack the case and his grand unmasking of the criminal at the end. I didn’t want it to be over – bring on book 5!@saffrongarside
This book includes my favourite sub-plot of the Chopra series so far. Poppy herself plays detective! I thought that it was great that the sub-plot and the main plot were based within the same setting, this made the book seem action-packed. Usually with the Chopra books I enjoy reading at a steady pace but I found this book difficult to put down, and this is not a bad thing. Sometimes when I read books I am disappointed by the ending, with this Chopra series this has not happened yet. Perhaps this is why these books are so pleasing to read. I was very pleased with what happened at the end with the women in red.@haleysread
As the newest member of book club, I had missed out on the previous books in the Chopra series. Although the book is part of a series, I never felt as though I had missed anything or that I needed to catch up. I immediately liked the characters, particularly Poppy and the baby elephant, Ganesha. I identified with Poppy as a strong woman and Ganesha, despite being an elephant has the personality of a human. Secondly, I enjoyed the way in which the author wrote about India and how his fictional version reflected reality. Having been to India I was instantly reminded of the sights, sounds and smells. Members of the royal families and the fuss around the wedding recalled memories of my sister’s Indian wedding. Indeed, it was Poppy’s investigation which engaged my attention more than the murder. In the end, I was more concerned with the whereabouts of the bride than I was the uncovering of the murderer. This was a joy to read during the Christmas after a frantic first term of lecturing in the pandemic. I have already made a start on the final Chopra episode but I will definitely return to the first few books.@amycortvriend
#CriminologyBookClub: The Perplexing Theft of the Jewel in the Crown
As you know from our last #CriminologyBookClub entry a small group of us decided the best way to thrive in lockdown was to seek solace in reading and talking about books. Building on on what has quickly become standard practice, we’ve decided to continue with all seven bloggers contributing! Our fourth book was chosen by all of us (unanimously) after we fell in love with the first instalment. Without more ado, let’s see why we all adore Inspector Chopra (retired) et al.:
Another great edition to the Baby Ganesh agency series. After thoroughly enjoying the first book, I was slightly sceptical that book 2 would bring me the same level of excitement as the former. I was pleasantly surprised! The Perplexing Theft of the Jewel in the Crown, will take you on a picturesque journey across Mumbai. The story definitely pumps up the pace giving the reader more mystery and excitement. We now get more of an insight into characters such as inspector Chopra (retired) and his devoted wife Poppy. We also get to meet some new characters such as the loveable young boy Irfan, and of course the star of the show Ganesh, Chopra’s mysterious elephant. This novel has mystery within mystery, humour, suspense and some history, which is a great combination for anyone who wants to have an enjoyable read.@svr2727
In the second instalment of detective Chopra’s detective (retired) adventures he is investigating the disappearance of the infamous Koh-i-noor diamond. The mythical gem disappears from a well-guarded place putting a strain on Anglo-Indian relations. In the midst of an international incident, the retired inspector is trying to make sense of the case with his usual crew and some new additions. In this instalment of the genre, the cultural clash becomes more obvious, with the main character trying to make sense of the colonial past and his feelings about the imprint it left behind. The sidekick elephant remains youthful, impulsive and at times petulant advancing him from a human child to a moody teenager. The case comes with some twists and turns, but the most interesting part is the way the main characters develop, especially in the face of some interesting sub-plots@manosdaskalou
I am usually, very critical, of everything I read, even more so of books I love. However, with Inspector Chopra et al., I am completely missing my critical faculties. This book, like the first, is warm, colourful and welcoming. It has moments of delightful humour (unicycles and giant birthday cake), pathos (burns and a comforting trunk) to high drama (a missing child and pachyderm). Throughout, I didn’t want to read too much at any sitting, but that was only because I didn’t want to say goodbye to Vaseem Khan’s wonderful characters, even if only for a short while…@paulaabowles
It was a pleasure to read the second book of the Inspector Chopra series. Yes, sometimes the characters go through some difficult times, the extreme inequalities between the rich and poor are made clear and Britain’s infamous colonial past (and present) plays a significant part of the plot, yet the book remains a heart-warming and up-beat read. The current character developments and introduction of new character Irfan is wonderfully done. Cannot wait to read the next book in the series!@haleysread
One of the reasons for critiquing a book is to provide a balanced view for would be readers. An almost impossible task in the case of Vaseem Khan’s second Baby Ganesh Agency Investigation. Lost in a colourful world, and swept along with the intrigue of the plot and multiple sub plots involving both delightful and dark characters, the will to find a crumb of negativity is quickly broken. You know this is not real and, yet it could be, you know that some of the things that are portrayed are awful, but they just add to the narrative and you know and really hope that when the baby elephant Ganesha is in trouble, it will all work out fine, as it should. Knowing these things, rather than detracting from the need to quickly get to the end, just add to the need to turn page after page. Willpower is needed to avoid finishing the book in one hit. Rarely can I say that once again I finished a book and sat back with a feeling of inner warmth and a smile on my face. If there is anything negative to say about the book, well it was all over far too quickly.@5teveh
The second Inspector Chopra book is even more thrilling than the first! As I read it I felt as though I genuinely knew the characters and I found myself worrying about them and hoping things would resolve for them. The book deals with some serious themes alongside some laugh out loud funny moments and I couldn’t put it down. Can’t wait to read the third instalment!@saffrongarside
I have always found that the rule for sequels in film is: they are never a good as the original/first. Now, there are exceptions to the rule, however these for me are few and far between. However, when it comes to literature I have found that the sequels are as good if not better than the original- this is the rule. And my favourite writers are ones who have created a literature series (or multiple): with each book getting better and better. The Perplexing Theft of the Jewel in the Crown (Chopra 2.0) by Vaseem Khan has maintained my rule for literature and sequels! Hurray! After the explosive first instalment where we are introduced to Inspector Chopra, Poppy and Baby Ganesha, the pressure was well and truly on for the second book to deliver. And By Joe! Deliver it did! Fast paced, with multiple side-stories (which in all fairness are more important that the theft of the crown), reinforce all the emotion you felt for the characters in the first book and makes you open your heart to little Irfan! Excellent read, beautiful characters, humorous plots! Roll on book number 3!@jesjames50
A Love Letter: in praise of Agatha Christie
For most of my life, I have been an avid reader of all types of books. As my family will confirm, from childhood, I was never without a book. As an adult, I have regularly selected coats with large pockets and bags purely on the basis that they can hold a book. As many students will attest, my answer to most academic questions is “read, read and read some more”. Despite the growth of the internet and other media, which as @drkukustr8talk has noted recently, diverts and subverts our attention and concentration, reading remains my first and truest love.
This, my third ‘Love Letter’, focuses on my favourite author, above all others, Agatha Christie. I have previously dedicated ‘Love Letters’ to poetry, and art. Both of these forms took a long time for me to develop my understanding of and my love for. This ‘Love Letter’ is slightly different.
I first discovered Christie’s novels when I was about 12, since then they have formed a regular backdrop to my life. They act as a comfort blanket when I am tired, stressed, sad or away from home. I have read and reread everything she wrote and know the stories inside and out. Despite my decades of adoration, it remains challenging to know exactly what it is that appeals to me so much about Christie’s novels.
Perhaps it is the symmetry, the fact that for Christie every crime has a solution. Conceivably, given my pacifist tendencies, it could be the absence of explicit violence within her books. Maybe it’s Christie use of stereotypical characters, who turn out to be anything but. You don’t have to look very far to find the oh-so suspicious foreigner, who turns out to be a caring father (Dr Jacob Tanois) or the shell-shocked former military man trained in violence, who metamorphosises into a rather lonely man, who suffers from epilepsy (Alexander Cust). In all these cases, and many others, Christie plays with the reader’s prejudices, whatever they might be, and with deft sleight of hand, reveals that bias as unfounded.
To be honest, until relatively recently, I did not think much about the above, reading Christie was so much part of my life, that I took it very much for granted. All that changed in 2017, when I spotted a ‘Call for Chapters’
It seemed too good an opportunity to miss, after all I had spent a lifetime reading Christie, not to mention more than a decade studying war and crime. After all, what did I have to lose? I submitted an abstract, with no real expectation that someone who had never studied fiction academically, would be accepted for the volume. After all, who would expect a criminologist to be interested in the fictional writing of a woman who had died over 40 years ago? What could criminology learn from the “golden age” of “whodunnit” fiction?
Much to my surprise the abstract was accepted and I was invited to contribute a chapter. The writing came surprisingly easy, one of very few pieces of writing that I have ever done without angst. Once I got over the hurdle of forcing myself to send my writing to strangers (thank you @manosdaskalou for the positive reassurance and gentle coercion!) , what followed was a thoroughly pleasant experience. From the guidance of the volume’s editors , Drs J. C. Bernthal and Rebecca Mills, to the support from many colleagues, not mention the patience of Michelle (Academic Librarian) who restrained from strangling me whilst trying to teach me the complexities of MLA. Each of these people gave me confidence that I had something different to say, that my thinking and writing was good enough.
Last week, my copy of the book arrived. It was very strange to see my chapter in print, complete with my name and a brief biography. Even more surreal was to read the editors’ introduction and to see my work described therein, with its contribution to the volume identified. I doubt many people will ever read my chapter, it is published in a very expensive academic book destined for academics and libraries. Nevertheless, I have left the tiniest of marks in academic literature and perhaps more importantly, publicly acknowledged my love for the writing of Agatha Christie.
The finished article:
Bowles, Paula, (2020), ‘Christie’s Wartime Hero: Peacetime Killer’ in Rebecca Mills and J. C. Bernthal, Agatha Christie Goes to War, (Abingdon: Routledge): 28-45