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A thin veneer of respectability – management culture in uncertain times

I’ve long been interested in management culture in organisations, particularly policing and other organisations that provide a service, rather than a product per se.  Although, management jargon might suggest that, in thinking outside the box, the service is a product, produced by a human resource, and therefore productivity is as easy to measure as that of a product coming off a conveyor belt; nothing like a bit of Neo-Taylorism (Pollitt, 1993) to get the party started.

Anyway, enough of that, the other day in a student discussion I was talking about policing and ethics and professionalism and all that stuff.  Stuff that, I was trying to convey, was easier said than done because the social world is both complex and complicated.  We happened to discuss the Mission and Vision of New York Police, and it reminded me of research carried out regarding how the New York Police recorded, or more to the point failed to record, crimes (Eterno and Silverman, 2012).  Some of the crimes were very serious and at least one case led to an offender going on to commit more crime, when had the original crime been recorded, he might well have been caught before inflicting further serious harm. 

This all occurred in the nineties at a time when crime in New York was through the roof and when Mayor Guiliani and Commissioner Bratton were at the helm.  Under their stewardship, crime came down, detection rates went up, and Bratton was hailed as a hero with a suggestion that he could become the new commissioner of the Metropolitan Police in this country. Those of you that are old enough to remember will know it was more than just mooted by government sources.  Zero Tolerance policing (based on the much-criticised Broken Windows Theory) had been forged in New York and Jack Straw our home secretary was talking about it being introduced here.  The so-called success also lay in the fact that CompStat had been introduced in New York where borough commanders were publicly hauled over the coals and humiliated if their crime figures were not up to scratch.  The fact that they had little or no control over crime (Hough, 1987), and the reduction of crime had more to do with the declining crack market (Bowling, 1999), was neither here nor there.  What Bratton and Guiliani had done was to throw a thin veneer of respectability over the crime problem. 

Eterno and Silverman (2012) through their research, however, threw a whole new light on what turned out to be corrupt practices and, research in England and Wales began to throw up the same issues in crime recording practices on this side of the ‘pond’ (Her Majesty’s Inspectorate of Constabulary, 1999; 2000).   In this country the practices emanated from government’s preoccupation with statistics and the measurement of success through what can only be described as bean counting or what was officially known as objectives and Key Performance Indicators.  The Audit Commission and Her Majesty’s Inspectorate of Constabulary (HMIC) applied pressure on forces to ‘perform’ and league tables were developed and published, the media love league tables.  The ideal place to be; mid table. That way no-one scrutinised what you were doing. Crime figures were massaged to produce the desired results. There was a whole industry in examining and manipulating statistics.  If you were at the bottom of the table, then interventions were put in place.  An action plan was imposed, the rationale behind the figures was ignored, this was not about quality, although the action plans were dressed up as quality improvement, this was simply about applying sufficient pressure to get forces to produce pleasing statistics.  The pressure was applied at the top, but very quickly through managerial manoeuvring, became a problem for those at the bottom.  Chief constables were quick to point out the failures of departments and individuals in departments.  CompStat but in a different guise came to the fore.  What became clear was that those at the bottom were supposedly, both ‘lazy and incompetent’.  If they weren’t, they were certainly made to feel that they were.

The corrupt practices that ensued (manipulation of crime statistics, misclassification of crimes, failure to record crimes, detection of crimes that were not really detected) were a direct consequence of overburdened frontline staff being charged with producing results that were not within their control and managers, rather than managing expectations, directing operations through innuendo and veiled threats.  Or in some cases such as CompStat, very direct threats.   Officers that were ignorant of the issues such practices might cause, obliged and were fêted as being exemplary, others that were not compliant, perhaps because they knew what the consequences were to the public, were shunned and humiliated, until they bowed to the inevitable.  The bottom line was simply to cheat and not get caught, forget integrity and ethics, those values were just not worth the stress.  Although of course, the cheats if caught, were on their own as managers pointed to current published policy and rules (not the real policy and rules though).   Some forces ended up in deep water as whistle-blowers spilled the beans on what was going on and the press had a field day.   Institutional reputations took a major blow and to this day the Office for National Statistics carries a rider about the validity of police statistics.  

Over a period of time, to some extent, the issues of performance management were addressed at government level, but the culture had become so inculcated that problems continued and manifest themselves in different ways to this day.   

What of this tale? My observations are that other organisations are not immune to this phenomenon particularly in times of financial stress and political uncertainty.   A management culture that either wittingly or unwittingly pushes staff on the front line, to make unethical decisions may produce a thin veneer of respectability, but they fail society miserably and risk significant reputational damage whilst doing so.

It seems to me that organisations can learn a great deal from the historic mismanagement of policing and the lack of ethical leadership in uncertain times. 

References

Bowling, B. (1999) The rise and fall of New York murder: Zero tolerance or crack’s decline? The British Journal of Criminology, 39 (4), p.p. 531–554.

Eterno, J. A. and Silverman E. B. (2012) The Crime Numbers Game: Management by Manipulation.  Boca Raton: CRC Press

Her Majesty’s Inspectorate of Constabulary (1999) Police Integrity: securing and maintaining public confidence. London: Her Majesty’s Inspectorate of Constabulary.

Her Majesty’s Inspectorate of Constabulary (2000) On the Record: Thematic Inspection Report on Police Crime Recording, the Police National Computer and Phoenix Intelligence System Data Quality. London: Her Majesty’s Inspectorate of Constabulary.

Hough, M. (1987) Thinking About Effectiveness. In Reiner, R. and Shapland, J. (eds.), Why Police? Special Issue on Policing in Britain: British Journal of Criminology, 27, 1, p.p. 70-79

Pollitt, C. (1993) Managerialism and the Public Services: Cuts or Cultural Change in the 1990’s. 2nd edn. Oxford: Blackwell.

The coffee shop that’s worth more than its profit margin

Every morning follows the same rhythm. Finish my gym session, towel off, and head straight to the M&S café for my coffee. It’s not just about the caffeine – though God knows I need it. It’s about the ladies behind the counter who greet me with genuine warmth, who remember my order, who take pride in their work. In a world that often feels rushed and impersonal, their kindness has become my daily reset button.

But this isn’t really a story about my coffee ritual. It’s about what I’ve witnessed in that café—something far more important than any morning black americano.

The tables are always dotted with elderly faces. At first, I didn’t think much of it. But over time, as I’ve chatted with them, “I come here every Tuesday and Thursday,” one gentleman told me in the queue, staring at his menu. “Meet up with whoever’s about. Talk football, moan about the weather.” He smiled. “Beats sitting at home staring at the four walls, doesn’t it?” It’s beautiful, really. Watching strangers become friends over scones, toasties and crosswords. Seeing lonely people find their people, even if just for an hour.

The gentle hum of conversation about politics, memories, grandchildren, postwar Britain, the price of everything these days. This is what community looks like – unscripted, unglamorous, essential. I’ve become friends with some of them myself. They’ve told me about children who live too far away, partners they’ve lost, days that feel too long and too empty. For many, this café visit is their main activity. Their reason to get dressed. Their connection to the outside world.

A couple of days ago, I was at the gym when I overheard a conversation that stopped me mid-rep. They’re closing the café. The M&S café. Our café. I asked one of the staff members – one of those lovely ladies who makes this place what it is. She confirmed it quietly, almost apologetically, but couldn’t (or wouldn’t) share the details. The rumour mill says it’s about profit margins. The official line from M&S is that they’re repurposing spaces to create room for more popular products. More popular products!. And I felt something crack inside me.

If this is truly about profits, then we need to have a serious conversation about what we value as a society. Yes, businesses need to be viable. Yes, companies have shareholders and bottom lines and quarterly targets. I understand economics, I used to work in the financial services – a Bank to be precise, so I understand numbers. But when did we collectively decide that every single square foot of commercial space must justify its existence purely through revenue? This café might not be their most profitable location. But what’s the cost of closing it? Where exactly do we expect these elderly people to go?

“Just go to another café,” someone might say. But you’re missing the point entirely. This isn’t about coffee. It’s about familiarity. It’s about the staff who know your name. It’s about the community that’s been built, brick by brick, conversation by conversation, over months and years. You can’t just transplant that somewhere else. Community doesn’t work like that.

My elderly friends at the café (many of them in their 80s) represent a growing crisis we’d rather not acknowledge. Let me give you some numbers. According to a recent report on Age and loneliness in the UK, nearly 940,000 older people in the UK are often lonely – that’s one in fourteen people over 65 (Age UK 2024). And here’s the truly heartbreaking bit: 270,000 older people go an entire week without speaking to a single friend or family member.

Do you know how crazy that sounds? Not speaking to a single friend or family member!! A whole week!!  

And loneliness doesn’t just make people sad—it kills. It increases the risk of depression, heart disease, stroke, dementia etc. This isn’t just about comfort or quality of life. This is a public health crisis. And yet, we’re closing the very spaces where people find connection. Where will they go? Costa? Starbucks? Even if they could afford the higher prices, those chains don’t foster the same sense of belonging. They’re designed for laptop workers and quick takeaways, not for lingering conversation and community building.

Councils cut funding for community centers – libraries operate on skeleton hours, now commercial spaces that accidentally became social lifelines are vanishing too. 

I’m not naive. I know M&S isn’t a charity. I’m also aware they do good work by partnering with food banks and donating surplus food to people who need it. They clearly have a social conscience. But they brand themselves on quality, trust, and British values. Well, here’s a British value: looking after our elderly. Not abandoning them.

M&S, you have an opportunity here. An opportunity to position yourselves as a company that doesn’t just talk about community values but actually lives them. You could be the retailer that says, “We’re keeping our cafés open because we recognise they’re tackling one of the biggest health crises facing our aging population.” Imagine the goodwill. Imagine the respect. Imagine being the company that genuinely helps combat loneliness alongside all the good work you’re already doing – that’s how you truly stand tall amongst your peers.

There’s such thing as enough profit. There’s such a thing as being a responsible corporate citizen. There’s such a thing as recognising that some things – like providing a warm, safe space for lonely pensioners to find friendship – might be worth preserving even if it means slightly less room for those “more popular products.”

Our very own café will probably close. The space will be repurposed – maybe more retail shelving, maybe nothing at all. The decision-makers will never meet the people affected. They’ll never know about the Tuesday regular who’ll now have nowhere to go, or the widow who found a reason to leave the house, or the gentleman who finally made friends after his kids relocated to another country. And my morning ritual? I’ll find another coffee shop. I’ll survive.

But what about the people for whom this was so much more than coffee? What about the 270,000 older people who might go another week without speaking to anyone? What about your chance to be part of the solution instead of part of the problem?#

This is what the world is turning into: a place where community is a nice-to-have but never a must-have. Have we forgotten that sometimes the most valuable things can’t be measured on a balance sheet. We can do better than this.

What do you think? Are there spaces in your community facing similar threats? I’d genuinely love to hear your thoughts.

Reference list

Age UK (2024) Age UK’s new report shows ‘you are not alone in feeling lonely’. Available at: https://www.ageuk.org.uk/latest-press/articles/age-uks-new-report-shows-you-are-not-alone-in-feeling-lonely/ (Accessed: 27 October 2025)

What should criminologists talk about?

Recently, Criminology with Psychology graduate, now PhD student @zo3conneely wrote an entry focused on the rise of the Reform Party in British politics, which you can find here. In response, we received a comment via social media, asking what this entry had to do with Criminology. As we always say in Criminology, all questions are welcome and valid, after all, for many of us our mantra is ‘question everything’! From a lay perspective, the question indicates a particular understanding of academic disciplines, it presupposes that Criminology has a very narrow focus. In this view, criminologists should stay in their own lane and focus purely and simply on what is commonly understood as crime, i.e. actions which are against the law.

But hang on, doesn’t that fall under the purview of those who study or practice criminal law, something neither I not Zoe have undertaken? Alternatively, is it the business of those who work in the field of criminal justice, investigating and processing those believed to have been involved in law-breaking? Again, not something either Zoe or I have experience of. If my colleagues in law and criminal justice are the experts in actions against the law, where does Criminology fit in and why include a discussion on political parties such as Reform in a blog dedicated to the discipline?

However, the answer is more complex than the original question would indicate. The answer is also much longer than the question. Criminology has been described as a rendezvous or umbrella discipline, a space where everyone can gather to discuss crime from all perspectives. This includes disciplines as diverse as Drama, History, Literature, Philosophy, Psychology as well as many others, including Politics. It is therefore, expected that those who write for a Criminology blog will be drawn from a diverse range of academic backgrounds, for instance, whilst I have a BA and a PhD in Criminology, my MA is in the History of Medicine. For my fellow bloggers, their academic journeys will also be reflective of their curiosity and their developing academic knowledge and skills. It is therefore anticipated that each academic brings their own unique academic knowledge and personal experiences to the discussion table. It is this which enables Criminology to take a holistic approach, we don’t and should not seek consensus, but incorporate as many diverse views as is possible. Only then can we gain a real understanding of the phenomena we call crime, criminality, victimisation, and of course, the responses to such.

But what of crime itself? Do we all have a shared understanding of what ‘crime’ is? After all, much of the time we don’t see crime, only potentially some evidence that is has occurred. Furthermore, it depends very much on time and space. If we were living in 1960’s Britain, suicide, abortion and homosexuality would all feature heavily in our list of crimes. However, suicide was decriminalised in 1961, and abortion and homosexuality were partially decriminalised in 1967, with the latter further decriminalised in 2003. Likewise, if we were to look further afield we would crimes listed in statute books that we do not have here, for example adultery is a crime in Iran, Pakistan, Saudi Arabia, Somalia and was only repealed in Taiwan in 2020. Thus it is quickly evident that crime is not static, it can change drastically through time and place. We also have to recognise that crime can be decriminalised and recriminalised, for example the overturning of Roe vs Wade in the USA, removes the constitutional right for those pregnant to access abortions. If it taught us nothing else, the Covid-19 pandemic showed us rights can be granted and rights can be taken away, which means that criminologists need to keep a very careful eye on both the past and the present.

Whilst my colleagues in law have as their focus current legislation and how it is practised, and my colleagues in criminal justice seek to ensure that the law is enacted and used to the letter of that law, criminology is much freer. After all, we need to know who is making those laws and why. Whilst we can answer quite simply parliamentarians, this does not tell us very much. We also need to know who, for example only 14% of the current parliament belong to the Global Ethnic Majority, a smaller percentage than the population proportionately. Of these 90, 66 are drawn from the Labour Party, 15 Conservative and 5 Liberal Democrats. Likewise, at the 2024 election 40% of MPs are women, despite women making up over 50% of the UK’s population. Let’s not even get started on the disproportionate number of privately educated MPs, or the lack of visibility of disability, sexuality and so on…. Needless to say, the UK parliament does not look like the vast majority of the British public. Yet these are the people make our laws, and if we don’t understand that as a criminological issue, we will soon come unstuck.

We all need to understand what is happening once those laws have been passed, who is delivering justice for the UK? Whether we look at Judges, Barristers, Solicitors, we find a predominance of white men, only when we look at the magistracy we begin to find some real diversity. But don’t forget magistrates are unpaid, lay members of the judiciary, so it is perhaps unsurprising that women make up 57% of this particular field. So what about criminal justice practitioners? If we look at the police for England and Wales, over 91% are white, 65% are men. In relation to His Majesty’s Prison and Probation Service [HMPPS], over 54% are female, yet these are predominantly based within probation, not the prison service. So we begin to see that the people making, enacting and facilitation legislation and criminal justice do not look very much like the country’s population. Criminologically, this matters, how can we hope to tackle serious social harms like Violence Against Women and Girls [VAWG], homelessness, poverty etc when people have neither knowledge nor experience? Can we really talk achieve just outcomes if the people responsible do not look, sound like us, have very different, often privileged backgrounds which mean we have little shared experience?

Hopefully, this entry has gone a little way towards explaining why the discipline of Criminology (and of course, this blog) maintains an careful eye on politics, among a huge range of other interests. Don’t forget, Criminology is a positive discipline, focused on what could be, what ought to be, a fairer society for all of us.

Reform: The New Opposition, or an Uncomfortable Hiccup in British Politics

British politics is particularly interesting at the moment, as no one is really sure if we are witnesses to a radical change or if Reform will fizzle out and be a distant memory within 10 years or so (here’s hoping). I’m here to bounce some ideas around, think about the current political climate and just put out some comments about what’s going on. I’m hoping to keep at least light, and possibly short.

It’s structured as starting off with some points that are to Reform’s advantage, including the national political climate. It continues to some things working against Reform, including its sustainability. Considering how Reform has managed to gain such support is kind of weaved into the middle and briefly mentioned at the end.

The Political Climate: Inside the UK

Populism is on the rise, restriction of human rights is increasing and people seem to be getting angrier and more frustrated about politics. On a national level, there is a plethora of individuals who are disillusioned with modern day politics and seeking simple answers to big issues quickly and, unfortunately, right wing populism fills this gap perfectly.

Immigration problems? Ban them and deport them.
Crime problems? Give longer and harsher sentences.
Have a problem with the elite? Let Nigel speak up for the British People and let common sense prevail.

They’re easily digestible, easily understandable solutions to big societal issues and that definitely appeals to people.

We can easily dismiss supporters of any right wing populist party as incorrect, immoral and uneducated. But it is really not as simple as that. When an attractive left wing party is not there to foster a society which is genuinely has the interests of the working class at it’s heart, we open the door for right wing populism to scoop up the working class electorate. Indeed, we can’t totally blame the current ‘Labour’ government for the increase in Reform UK voters, as we can see trends of right wing populism globally, but we can definitely think about whether these UK voters would have gone to Reform UK if Labour was offering a better solution. A solution which had working class people front and centre, providing meaningful change such as education reform, anti-poverty initiatives, workers rights focuses, renationalisation policies and council house stock rebuilding. What we are possibly seeing here are voters with no party to call home, frustrated and without answers, so they seek these things in easily digestible populist parties.

Sustainability: Party Identity and Hypocrisy

Perhaps Reform UK’s biggest stumbling block, in my opinion, is its internal contradictions and its lack of preestablished identity as a party.

The internal contradictions are simple and obvious. Reform UK prides itself on being anti- elitist and anti-establishment but the party is lead by a millionaire bankrolled by aristocrats with a private education. Right wing populist parties are simply an extension of the elite and the establishment; an obvious conclusion if you dig even slightly under the surface. Surely this hypocrisy will be called out soon and listened to?

A slightly more long winded pitfall in the Reform Party (among many others) is its lack of party identity. Labour and even the Tories can rely at least slightly on their voters who vote for them because they always have, because of nostalgia for what the party used to be, because they’re a traditional party. Reform don’t have this. And not only this, but they don’t really have any developed policies; the Conservatives have the idea of low taxes, competitive markets, low regulation. Traditional Labour have higher taxes, redistribution of wealth, working class empowerment, nationalisation. and Reform have…? Immigration freezes, law and order and ‘taking the country back’. I’m not sure if their party identity and policies will keep their momentum moving to the next general election.

However, I do think that if they are able to maintain their momentum and get to the election they may go far, and may possibly overtake the Tories. But I think it rests on two things 1) momentum going into the next election and 2) No proper left wing alternatives emerging between now and then. Unfortunately I think number two is already certain.

The title of this blog, is a sort of tongue in cheek title. I do understand how dire this could be should Reform become positioned as the official opposition. For many people around the UK the effects of pandering to right wing populist racist rhetoric has already been experienced, and it will only get worse if Reform continue to gain popularity. Remember to vote, be politically engaged and speak up, we as young people have a huge role to play as our turn out is generally so low.

Images from https://www.reformparty.uk/ and https://tribunemag.co.uk/2024/07/the-anti-elite-elites-reform-far-right

What society do we want to live in? 

Recently after using a service, I received an email to provide some online feedback.  The questionnaire was asking about the services I received and to offer any suggestions on anything that could be done to improve services.  This seems to become common practice across the board regarding all types of services and commercial interactions.  This got me thinking…we are asked to provide feedback on a recent purchase, but we are not asked about issues that cut through the way we live our lives.  In short, there is value in my opinion on a product that I bought, where is the value in my views of how I would want my community to be.  Who’s going to ask me what society I want to live in!

Consumerism may be the reason we get asked questions about products but surely before and above being consumers, aren’t we all citizens?  I can make helpful suggestions on what I would like to see in services/products but not on government.  We profess democratic rule but the application of vote every now and then is not a true reflection on democracy.  As we can offer online surveys for virtually everything, we have ways of measuring trends and reactions, why not use these to engage in a wider public discourse on the way to organise our communities, discuss social matters and engage in a public dialogue about our society.  

Our political system is constructed to represent parties of different ideologies and practices offering realistic alternatives to governance.  An alternative vision about society that people can come behind and support.  This ideological diversion is essential for the existence of a “healthy political democratic process”.  This ideological difference seems to be less prevalent in public dialogue with the main political parties focusing their rhetoric on matters that do not necessarily affect society.  

Activism, a mechanism to bring about social change is becoming a term that sparks controversy whilst special interest groups maintain and even exert their influence on political parties.  This allows private special interests to take the “ear of the government” on matters that matter to them, whilst the general public participate in social discourses that never reach the seat of power.  

Asking citizens to be part of the social discussion, unlike customer service, is much more significant; it allows us to be part of the process.  Those who have no other way of participating in any part of the system will be castigated to cast their vote and may participate in some party political activities.  This leaves a whole heap of everyday issues unaddressed.  In recent years the cost of living crisis pushed more people into poverty, food, housing and transport became issues that needed attention, not to mention health, post-covid-19.

These and many more social issues have been left either neglected only to be given the overhead title of crisis but with no action plan of how to resolve them.  People affected are voiceless, having to pick up the injustices they suffer without any regard to the long term effects.  Ironically the only plausible explanation given now that “Brussels’ rule” and “EU bureaucracy” are out of the picture, has become that of the immigrants.  The answer to various complex problems became the people on the boats!  

This is a simplification in the way social problems happen and most importantly can be resolved.  Lack of social discourse has left the explanation and problem solving of said problems to an old rhetoric founded on xenophobia and discrimination.  Simple explanations on social problems where the answer is a sentence tend to be very clear and precise, but very rarely can count the complexity of the problems they try to explain.  There is a great disservice to our communities to oversimplify causes because the public cannot understand.         

Cynically someone may point out that feedback from companies is not routed in an honest request to understand customer satisfaction but a veiled lip-service about company targets and metrics.  So the customer’s response becomes a tradable figure of the company’s objectives.  This is very likely the case and this is why the process has become so focused on particular parts of the consumer process.  Nonetheless and here is the irony; a private company has some knowledge of a  customer’s views on their recent purchase, as opposed to the government and people’s views and expectations on many social issues.   

Maybe the fault lies with all of us.  The presumption of democratic rule, especially in parliamentary democracies, a citizen is represented by a person they elect every four years.  This representation detaches the citizen from their own responsibilities and obligations to the process.  The State is happy to have citizens that engage only during elections, something that can be underscored by the way in recent years that protests on key social issues have been curtailed.  

That does not sound right!  I can provide an opinion over the quality of a chocolate bar or a piece of soap but I cannot express my views as a citizen over war, climate, genocide, immigration, human rights or justice? If we value opinion then as society we ought to make space for opinion to be heard, to be articulated and even expressed.  In the much published “British Values” the right to protest stands high whilst comes in conflict with new measures to stop any protests.  We are at a crossroads and ultimately we will have to decide what kind of society we live in.  If we stop protests and we ban venues for people to express themselves, what shall we do next to curtail further the voices of dissent? It is a hackneyed phrase that we are stepping into a “slippery slope” and despite the fact that I do not like the language, there is a danger that we are indeed descending rapidly down that slope.  

The social problems our society faces at any given time are real and people try to understand them and come to terms with them.  Unlike before, we live in a world that is not just visual, it relies on moving images.  Our communities are global and many of the problems we face are international and their impact is likely to affect us all as people, irrespective of background or national/personal identity. At times like this, it is best to increase the public discourse, engage with the voices of descent.  Maybe instead of banning protests, open the community to those who are willing to discuss.  The fear that certain disruptive  people will lead these debates are unfounded.  We have been there before and we have seen that people whose agenda is not to engage, but simply to disrupt, soon lose their relevance.  We have numerous examples of people that their peers have rejected and history left them behind as a footnote of embarrassment.  

Feedback on society, even if negative, is a good place to start when/if anyone wants to consider, what kind of society I want and my family to live in.  Giving space to numerous people who have been vastly neglected by the political systems boosts inclusivity and gives everyone the opportunity to be part of our continuous democratic conversation. Political representation in a democracy should give a voice to all especially to those whose voice has long been ignored. Let’s not forget, representation is not a privilege but a necessity in a democracy and we ensure we are making space for others. A democracy can only thrive if we embrace otherness; so when there are loud voices that ask higher level of control and suppression, we got to rise above it and defend the weakest people in our community. Only in solidarity and support of each other is how communities thrive.

LET THEM EAT SOUP

Introduction

What is a can of soup? If you ask a market expert, it is a high-profit item currently pushing £2.30 (branded) in some UK shops[i]. If you ask a historian[ii], it is the very bedrock of organised charity-the cheapest, easiest way to feed a penniless and hungry crowd.

The high price of something so basic, like a £2.30 can of soup, is a massive conundrum when you remember that soup’s main historical job was feeding poor people for almost nothing. Soup, whose name comes from the old word Suppa[iii](meaning broth poured over bread), was chosen by charities because it was cheap, could be made in huge pots, and best of all could be ‘stretched’ with water to feed even more people on a budget[iv].

In 2025, the whole situation is upside down. The price of this simple food has jumped because of “massive economic problems and big company greed[v]. At the same time, the need for charity has exploded with food bank use soaring by an unbelievable 51% compared to 2019[vi]. When basic food is expensive and charity is overwhelmed, it means our country’s safety net is broken.

For those of us who grew up in the chilly North, soup is more than a commodity: it is a core memory. I recall winter afternoons in Yorkshire, scraping frost off the window, knowing a massive pot of soup was bubbling away. Thick, hot and utterly cheap. Our famous carrot and swede soup cost pennies to make, tasted like salvation and could genuinely “fix you.” The modern £2.30 price tag on a can feels like a joke played on that memory, a reminder that the simplest warmth is now reserved for those who can afford the premium.

This piece breaks down some of the reasons why a can of soup costs so much, explores the 250-year-old long, often embarrassing history of soup charity in Britain and shows how the two things-high prices and huge charity demand-feed into a frustrating cycle of managed hunger.

Why Soup Costs £2.30

The UK loves its canned soup: it is a huge business worth hundreds of millions of pounds every year[vii], but despite being a stable market, prices have been battered by outside events.

Remember that huge cost of living squeeze? Food inflation prices peaked at 19.1% in 2023, the biggest rise in 40 years[viii]. Even though things have calmed down slightly, food prices jumped again to 5.1% in August 2025, remaining substantially elevated compared to the overall inflation rate of 3.8% in the same month[ix]. This huge price jump hits basic stuff the hardest, which means that poor people get hurt the most.

Why the drama? A mix of global chaos (like the Ukraine conflict messing up vegetable oil and fertiliser supplies) and local headaches (like the extra costs from Brexit) have made everything more expensive to produce[x].

Here’s the Kicker: Soup ingredients themselves are super cheap. You can make a big pot of vegetable soup at home for about 66p a serving, but a can of the same stuff? £2.30. Even professional caterers can buy bulk powdered soup mix for just 39p per portion[xi].

The biggest chunk of that price has nothing to do with the actual carrots and stock. It’s all the “extras”. You must pay for- the metal can, the flashy label and the marketing team that tries to convince you this soup is a “cosy hug”, and, most importantly everyone’s cut along the way.

Big supermarkets and shops are the main culprits. They need a massive 30-50% profit margin on that can for just putting it on the shelf[xii]. Because people have to buy food to live (you can’t just skip dinner) big companies can grab massive profits, turning something that you desperately need into something that just makes them rich.

This creates the ultimate cruel irony. Historically, soup was accessible because it was simple and cheap. Now, the people who are too busy, too tired or too broke to cook from scratch-the working poor are forced to buy the ready-made cans[xiii]. They end up paying the maximum premium for the convenience they need most, simply because they don’t have the time or space to do it the cheaper way.

How Charity Got Organised

The idea of soup as charity is ancient, but the dedicated “soup kitchen” really took off in late 18th century Britain[xiv].

The biggest reasons were the chaos after the Napoleonic wars and the rise of crowded industrial towns, which meant that lots of people had no money if their work dried up. By 1900 England had gone from a handful of soup kitchens to thousands of them[xv].

The first true soup charity in England was likely La Soupe, started by Huguenot refugees in London in the late 17th Century[xvi]. They served beef soup daily-a real community effort before the phrase “soup kitchen” was even popular.

Soup was chosen as the main charitable weapon because it was incredibly practical. It was cheap, healthy and could be made in enormous quantities. Its real superpower was that it could be “stretched” by adding more water allowing charities to serve huge numbers of people for minimum cost[xvii].

These kitchens were not just about food; they were tools for managing poor people. During the “long nineteenth century” they often fed up to 30% of a local town’s population in winter[xviii]. This aid ran alongside the stern rules of the Old Poor Laws which sorted people into “deserving” (the sick or old) and the ‘undeserving’ (those considered lazy).

The queues, the rules, and the interviews at soup kitchens were a kind of “charity performance” a public way of showing who was giving and who was receiving, all designed to reinforce class differences and tell people how to behave.

The Stigma and Shame of Taking The Soup

Getting a free bowl of soup has always come with a huge dose of shame. It’s basically a public way of telling you “We are the helpful rich people and you are the unfortunate hungry one” Even pictures in old newspapers were designed to make the donors look amazing whilst poor recipients were closely watched[xix].

Early British journalists like Bart Kennedy used to moan about the long, cold queues and how staff would ask “degrading questions” just before you got your soup[xx]. Basically, you had to pass a misery test to get a bowl of watery vegetables, As one 19th Century writer noted, the typical soup house was rarely cleaned, meaning the “aroma of old meals lingers in corners…when the steam from the freshly cooked vegetables brings them back to life”[xxi].

For the recipient, the act of accepting aid became a profound assault on their humanity. The writer George Orwell, captured this degradation starkly, suggesting that a man enduring prolonged hunger “is not a man any longer, only a belly with a few accessory organs”[xxii]. That is the tragic joke here, you are reduced to a stomach that must beg.

By the late 19th Century, people started criticising soup kitchens arguing that they “were blamed for creating the problem they sought to alleviate”[xxiii]. The core problem remains today: giving someone a temporary food handout is just a “band-aid” solution that treats the symptom but ignores the real disease i.e. not enough money to live on.

This critique was affirmed during the Great Depression in Britain, when mobile soup kitchens and dispersal centres became a feature of the British urban landscape[xxiv]. The historical lesson is clear: private charity simply cannot solve a national economic disaster.

The ultimate failure of the system as the historian A.J.P. Taylor pointed out is that the poor demanded dignity. “Soup kitchens were the prelude to revolution, The revolutionaries might talk about socialism, those who actually revolted wanted ‘the right to work’-more capitalism, not it’s abolition[xxv]” They wanted a stable job, not perpetual charity.

Expensive Soup Feeds The Food Bank

The UK poverty crisis means that 7.5 million people (11% of the population) were in homes that did not have enough food in 2023/24[xxvi]. The Trussell Trust alone gave out 2.9 million emergency food parcels in 2024/2025[xxvii]. Crucially, poverty has crept deeper into the workforce: research indicates that three in every ten people referred to in foodbanks in 2024 were from working households[xxviii]. They have jobs but still can’t afford the supermarket prices.

The charities themselves are struggling, hit by a “triple whammy” of rising running costs (energy, rent) and fewer donations[xxix]. This means that many charities have had to cut back, sometimes only giving out three days food instead of a week[xxx]. The safety net in other words is full of holes.

The necessity of navigating poverty systems just to buy food makes people feel trapped and hopeless which is a terrible way to run a country[xxxi].

Modern food banks are still stuck in the old ways of the ‘deserving poor.’ They usually make you get a formal referral—a special voucher—from a professional like a doctor, a Jobcentre person, or the Citizens Advice bureau[xxxii].It’s like getting permission from three different people to have a can of soup.

Charity leaders know this system is broken. The Chief Executive of the Trussell Trust has openly said that food banks are “not the answer” and are just a “fraying sticking plaster[xxxiii].” The system forces a perpetual debate between temporary relief and systemic reform[xxxiv]. The huge growth of private charity, critics argue, just gives the government an excuse to cut back on welfare, pretending that kind volunteers can fix the problem for them[xxxv].

The final, bitter joke links the expensive soup back to the charity meant to fix the cost. Big food companies use inflation to jack up prices and boost profits. Then, they look good by donating their excess stock—often the highly processed, high-profit stuff—to food banks.

This relationship is called the “hunger industrial complex”[xxxvi]. The high-margin, heavily processed canned soup—the quintessential symbol of modern pricing failure—often becomes a core component of the charitable food parcel. The high price charged for the commodity effectively pays for the charity that manages the damage the high price caused[xxxvii]. You could almost call it “Soup-er cyclical capitalism.”

Conclusion

The journey from the 18th-century charitable pot to the 21st-century £2.30 can of soup shows a deep failure in our society. Soup, the hero of cheap hunger relief, has become too pricey for the people who need it most. This cost is driven by profit, not ingredients.

This pricing failure traps poor people in expensive choices, forcing them toward overwhelmed charities. The modern food bank, like the old soup kitchen, acts as a temporary fix that excuses the government from fixing the root cause: low income. As social justice campaigner Bryan Stevenson suggests, “Poverty is the parent of revolution and crime”[xxxviii]. No amount of £2.30 soup can mask the fact that hunger is fundamentally an issue of “justice,” not merely “charity”.

Fixing this means shifting focus entirely. We must stop just managing hunger with charity[xxxix] and instead eliminate the need for charity by making sure everyone has enough money to live and buy their own food. This requires serious changes: regulating the greedy markups on basic food and building a robust state safety net that guarantees a decent income[xl]. The price of the £2.30 can is not just inflation: it’s a receipt for systemic unfairness.


[i]Various Contributors, ‘Reddit Discussion on High Soup Prices’ (Online Forum, 2023) https://www.reddit.com/r/CasualUK/comments/1eooo3o/why_has_soup_gotten_so_expensive

[ii] Philip J Carstairs, ‘A generous helping? The archaeology of Soup Kitchens and their role in post-medieval philanthropy 1790-1914 (PhD Thesis, University of Leicester 2022) https://figshare.le.ac.uk/articles/thesis/A_generous_helping_The_archaeology_of_soup_kitchens_and_their_role_in_post-medieval_philanthropy_1790-1914/21187117?file=37564186

[iii] Soup – etymology, origin & meaning[iii] https://www.etymonline.com/word/soup

[iv] Philip J Carstairs, ‘A generous helping? The archaeology of soup kitchens and their role in post-medieval philanthropy 1790–1914’ (Summary, University of Leicester 2022)(https://figshare.le.ac.uk/articles/thesis/A_generous_helping_The_archaeology_of_soup_kitchens_and_their_role_in_post-medieval_philanthropy_1790-1914/21187117)

[v] ONS, ‘Food Inflation Data, UK: August 2025’ (Trading Economics Data) https://tradingeconomics.com/united-kingdom/food-inflation

[vi] The Trussell Group-End Of Year Foodbank Stats

https://www.trussell.org.uk/news-and-research/latest-stats/end-of-year-stats

[vii] GlobalData, ‘Ambient Soup Market Size, Growth and Forecast Analytics, 2023-2028’ (Market Report, 2023) https://www.globaldata.com/store/report/uk-ambient-soup-market-analysis/

[viii] ONS, ‘Consumer Prices Index, UK: August 2025’ (Summary) https://www.ons.gov.uk/economy/inflationandpriceindices

[ix]  Food Standards Agency, ‘Food System Strategic Assessment’ (March 2023) https://www.food.gov.uk/research/food-system-strategic-assessment-trends-and-issues-impacted-by-uk-economic-condition

[x] Wholesale Soup Mixes (Brakes Foodservice) https://www.brake.co.uk/dry-store/soup/ambient-soup/bulk-soup-mixes

 [xii] A Semuels, ‘Why Food Company Profits Make Groceries Expensive’ (Time Magazine, 2023) https://time.com/6269366/food-company-profits-make-groceries-expensive/

[xiii] Christopher B Barrett and others, ‘Poverty Traps’ (NBER Working Paper No. 13828, 2008) https://www.nber.org/system/files/chapters/c13828/c13828.pdf

[xiv] Philip J Carstairs, ‘A generous helping? The archaeology of soup kitchens and their role in post-medieval philanthropy 1790–1914’ (Summary, University of Leicester 2022)(https://figshare.le.ac.uk/articles/thesis/A_generous_helping_The_archaeology_of_soup_kitchens_and_their_role_in_post-medieval_philanthropy_1790-1914/21187117

[xv] Philip J Carstairs, ‘A generous helping? The archaeology of soup kitchens and their role in post-medieval philanthropy 1790–1914’ (Summary, University of Leicester 2022)(https://figshare.le.ac.uk/articles/thesis/A_generous_helping_The_archaeology_of_soup_kitchens_and_their_role_in_post-medieval_philanthropy_1790-1914/21187117

[xvi] The Soup Kitchens of Spitalfields (Blog, 2019) https://spitalfieldslife.com/2019/05/15/the-soup-kitchens-of-spitalfields/

[xvii] Birmingham History Blog, ‘Soup for the Poor’ (2016) https://birminghamhistoryblog.wordpress.com/2016/02/04/soup-for-the-poor/

[xviii] [xviii] Philip J Carstairs, ‘A generous helping? The archaeology of soup kitchens and their role in post-medieval philanthropy 1790–1914’ (Summary, University of Leicester 2022)(https://figshare.le.ac.uk/articles/thesis/A_generous_helping_The_archaeology_of_soup_kitchens_and_their_role_in_post-medieval_philanthropy_1790-1914/21187117

[xix] Journal Panorama, ‘Feeding the Conscience: Depicting Food Aid in the Popular Press’ (2019) https://journalpanorama.org/article/feeding-the-conscience/

[xx] Journal Panorama, ‘Feeding the Conscience: Depicting Food Aid in the Popular Press’ (2019) https://journalpanorama.org/article/feeding-the-conscience/

[xxi] Joseph Roth, Hotel Savoy (Quote on Soup Kitchens) https://www.goodreads.com/quotes/tag/soup-kitchens

[xxii] Convoy of Hope, (Quotes on Dignity and Poverty) https://convoyofhope.org/articles/poverty-quotes/

[xxiii] Philip J Carstairs, ‘A generous helping? The archaeology of soup kitchens and their role in post-medieval philanthropy 1790–1914’ (Summary, University of Leicester 2022)(https://figshare.le.ac.uk/articles/thesis/A_generous_helping_The_archaeology_of_soup_kitchens_and_their_role_in_post-medieval_philanthropy_1790-1914/21187117

[xxiv] Science Museum Group, ‘Photographs of Poverty and Welfare in 1930s Britain’ (Blog, 2017) https://blog.scienceandmediamuseum.org.uk/photographs-of-poverty-and-welfare-in-1930s-britain/

[xxv] AJ P Taylor, (Quote on Revolution) https://www.goodreads.com/quotes/tag/soup-kitchens

[xxvi] House of Commons Library, ‘Food poverty: Households, food banks and free school meals’ (CBP-9209, 2024) https://commonslibrary.parliament.uk/research-briefings/cbp-9209/

[xxvii] Trussell Trust, ‘Factsheets and Data’ (2024/25) https://www.trussell.org.uk/news-and-research/latest-stats/end-of-year-stats

[xxviii] The Guardian, ‘Failure to tackle child poverty UK driving discontent’ (2025) https://www.theguardian.com/society/2025/sep/10/failure-tackle-child-poverty-uk-driving-discontent

[xxix] Charity Link, ‘The cost of living crisis and the impact on UK charities’ (Blog) https://www.charitylink.net/blog/cost-of-living-crisis-impact-uk-charities

 [xxxi] The Soup Kitchen (Boynton Beach), ‘History’ https://thesoupkitchen.org/home/history/

[xxxii] Transforming Society, ‘4 uncomfortable realities of food charity’ (Blog, 2023) https://www.transformingsociety.co.uk/2023/12/01/4-uncomfortable-realities-of-food-charity-power-religion-race-and-cash

[xxxiii] The Trussell Group-End Of Year Foodbank Stats

https://www.trussell.org.uk/news-and-research/latest-stats/end-of-year-stats

[xxxiv] The Guardian, ‘Food banks are not the answer’ (2023) https://www.theguardian.com/society/2023/jun/29/food-banks-are-not-the-answer-charities-search-for-new-way-to-help-uk-families

[xxxv] The Guardian, ‘Britain’s hunger and malnutrition crisis demands structural solutions’ (2023) https://www.theguardian.com/uk-news/commentisfree/2023/dec/27/britain-hunger-malnutrition->

[xxxvi] Jacques Diouf, (Quote on Hunger and Justice, 2007) https://www.hungerhike.org/quotes-about-hunger/

[xxxvii] Borgen Magazine, ‘Hunger Awareness Quotes’ (2024) https://www.borgenmagazine.com/hunger-awareness-quotes/

[xxxviii] he Guardian, ‘Failure to tackle child poverty UK driving discontent’ (2025) https://www.theguardian.com/society/2025/sep/10/failure-tackle-child-poverty-uk-driving-discontent

[xxxix] Charities Aid Foundation, ‘Cost of living: Charity donations can’t keep up with rising costs and demand’ (Press Release, 2023) https://www.cafonline.org/home/about-us/press-office/cost-of-living-charity-donations-can-t-keep-up-with-rising-costs-and-demand

[xl] The “Hunger Industrial Complex” and Public Health Policy (Journal Article, 2022) https://pmc.ncbi.nlm.nih.gov/articles/PMC9437921/

‘Do or do not, there is no try’

The Red Roses are playing in the rugby union world cup final on Saturday and I, amongst thousands, will be watching it on television with a heady mixture of anticipation, trepidation, excitement, fear and expectation.  The England Women’s rugby union team is made up of some very talented individuals that come together as a team to produce some of the most electrifying displays of rugby, that is both mystical and awesome to watch.  I won’t just be watching, I’ll be dodging every lunge, wincing at every tackle made, running like the wind, dotting down the ball and willing every kick over, I’ll be totally engrossed.

I will be watching elite athletes at the top of their game, and I know, not one of them got there by chance.  To be an elite athlete requires hours of training, a strict dietary regime, and dedication. It requires mental agility, physical strength, sacrifice and focus. To get to the pinnacle of their chosen profession, requires total commitment, ‘Do or do not, there is no try’ (YodaThe Empire Strikes Back).

We can’t all be elite athletes, for a variety for reasons, but what they demonstrate is that achievement is not chance. My life experience, like that of many others, has shown me that there is no such thing as a free lunch.  Success, whatever that looks like, requires hard work, sacrifice and commitment. In any walk of life, people that are successful in what they do, have had to put in a lot of effort and make sacrifices. That effort and those sacrifices often started with study.  Whether that’s study at school, further education or higher education, or study outside of the educational environment they have been committed to their learning and achieving the best they could.  Some may have better opportunities than others but nonetheless, doing nothing, achieving nothing, rarely qualifies an individual to be a top executive in a company, a top lawyer, surgeon, politician, lecturer, sports person or anything else.  Top footballers in both the men’s and women’s games don’t just turn up on a Saturday for a kick around.  None of them allow themselves to be distracted from what they want to achieve. Some people may not be academically gifted but their success is predicated on hard work and dedication.

This week we welcome new students to the university and next week we will see familiar faces returning. To all our students I would urge you to remember why you are here, what it is you want to achieve? Education is a right but look around the world and you will see that not many can avail themselves of that right.  You are privileged and whilst you may not be able to match the commitment shown by the Red Roses, few of us could, it is worth remembering that no one achieves anything without some commitment and sacrifice.  Set your sights high and go for it, we are all willing you on. And like the Red Roses we want to rejoice in your success.

Taking a short break….back soon

The academic year 24/25 will shortly come to an end with the last assessments submitted and graded. Here at the Thoughts From the Criminology Team we’re going to take a little break before we jump back into planning for the new academic year. Don’t worry, we’ll be back with lots of interesting entries from August and after all, ‘absence makes the heart grow fonder’.

In the meantime, there’s plenty on the site to explore.

Enjoy your August whatever you are up to!

School’s out!

The end of the academic year comes in many forms and guises.  The end of the examination period, the submission of a final piece of work, the release of the grades and many more ways you can say that’s the end of this year!  Unlike the calendar year, the end of the academic year comes in the summer as a natural end to work.  It is like the school year that was shaped centuries ago!  The reason for the summer break was the need for the kids to work in the harvest, a tradition that has remained past the agrarian society. 

So, what does the end of an academic year signifies?  For the students, there is a sense of accomplishment as they have completed their course or level of study.  All the hard work, coming to class, long hours of making notes to complete THAT assignment, and all the heartache preparing the exams finally paid off and they can see their labours paying off.  It is also a natural intellectual boundary that takes them a step up in the way they see the world through the lens of their subject.  For colleagues the end of an academic year is slightly different…the next academic year’s preparation is upon them, the paper that needed writing is now facing a fast-approaching deadline and the resetting of all these priorities as set by management.    

Since joining academia, the process of end of summer, has changed significantly from the working on research and scholarly output to administrative tasks!  For those interested in a career in academia, on top of working with others, enjoying a discipline and being involved in education a wider question on how well they can handle paperwork, albeit virtual, is part of the job description.  That comes as part of the job, always did, it is that it feels more intertwined with what we do. 

There is undoubtedly a change in the role education plays in peoples lives especially Higher Education.  This is a sector that in the 1970s recruited less than half a million to now being near the three million mark.  This massive rise on student number has changed the way we see high education and the role it plays in our society.  This is not the education of the elite but the opportunity for all to embrace opportunities and explore areas of interest that will allow them to find themselves, employment, build a career and ultimately a life!  Whilst HE is still expanding the job market is becoming increasingly competitive and the cost of living is forcing people to adjust in how they plan the future.     

So, what will the future hold for the end of year hiatus?  Financially HE is facing challenges, culturally it is under attack, and socially it is being critiqued around whether it offers what it was set up to do.  All these are short- and long-term challenges and they are not going away.  Some will affect in future, access to HE, others will question the content and the basis of academic freedom and finally with the onset of Ai, the scope of HE itself.  Despite all, I am still hopeful that HE is not a degree nor a job opportunity but a moment in any person’s life that takes a step up.  It is a very important human need to fulfil curiosity and to embrace a path that wasn’t clear at the beginning of the journey.  The first academia was founded in an agora under a tree and maybe we get back to that, but in the end human intellect will need stimulation and that is where, despite all challenges, HE prevails.

Perhaps the future of higher education won’t be defined by buildings or systems, but by the enduring human need to learn, to question, and to grow. Whether under a tree in an agora or through the lens of AI, the pursuit of knowledge remains a profoundly human act—and that is where higher education will always find its purpose.

A reflective continuous journey

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Over the last few weeks I have been in deep thought and contemplation. This has stemmed from a number of activities I have been involved in. The first of those was the Centre for the Advancement of Racial Equality (CARE) Conference, held on the 1st July. The theme this year was “Illustrating Futures – Reclaiming Race and Identity Through Creative Expressions.” It was a topic I have become both passionate and interested in over the last few years. It was really important to be part of an event that placed racial equality at the heart of its message. There were a number of speakers there, all with important messages. Assoc. Prof. Dr Sheine Peart and Dr Richard Race talked about the experiences of racialised women in higher education. They focused on the micro-aggressions they face, alongside the obstacles they encounter trying to gain promotions, or even to be taken seriously in their roles. Another key speaker during the conference was Dr Martin Glynn, unapologetically himself in his approach to teaching and his journey to getting his professor status. It was a reminder to be authentically yourself and not attempt to fit in an academic box that has been prescribed by others. As I write my first academic book, his authenticity reminded me to write my contribution to criminology in the way I see fit, with less worry and comparison to others. It was also another reminder not to doubt yourself and your abilities because of your background or your academic journey being different to others. Dr Glynn has and continues to break down barriers in and outside of the classroom and reminds us to think outside the box a little when we engage with our young students. 

Another key event was the All-Party Parliamentary Group meeting on women in the criminal justice system. The question being addressed at the meeting was ‘What can the Women’s Justice Board do to address racial disproportionality in the criminal justice system?’. It was an opportunity for important organisations and stakeholders to stress what they believed were the key areas that needed to be addressed. Some of the charities and Non-governmental organisations were Hibiscus, Traveller Movement, The Zahid Mubarek Trust. There were also individuals from Head of Anti-slavery and Human Trafficking at HMPPS and the Deputy Mayor for Policing and Crime in London. Each representative had a unique standpoint and different calls for recommendations, ranging from:

• Hearing the voices of women affected in the CJS;

• Having culturally competent and trauma informed CJS staff;

• Ringfenced funding for specialist services and organisations like the ones that were in attendance;

• Knowing who you are serving and their needs;

• Making it a requirement to capture data on race and gender at all stages of the CJS.

It was truly great to be in a room full of individuals so ready to put the hard work in to advocate and push for change. I hope it will be one of many discussions I attend in the future. 

Lastly, as I enter the final throes of writing my book on the experiences of Black women in prison I have been reflecting on what I want my book to get across, and who will be able to access it. The book represents the final outcomes of my PhD so to speak:

• To be able to disseminate the words and voices of the women that shared their stories;

• To be able to provide a visual into their lives and highlight the importance of visual research methods;

• To highlight some recommendations for change to reduce some of the pains of imprisonment faced by Black women;

• To call for more research on this group that has been rendered invisible.

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