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The coffee shop that’s worth more than its profit margin
Every morning follows the same rhythm. Finish my gym session, towel off, and head straight to the M&S café for my coffee. It’s not just about the caffeine – though God knows I need it. It’s about the ladies behind the counter who greet me with genuine warmth, who remember my order, who take pride in their work. In a world that often feels rushed and impersonal, their kindness has become my daily reset button.
But this isn’t really a story about my coffee ritual. It’s about what I’ve witnessed in that café—something far more important than any morning black americano.
The tables are always dotted with elderly faces. At first, I didn’t think much of it. But over time, as I’ve chatted with them, “I come here every Tuesday and Thursday,” one gentleman told me in the queue, staring at his menu. “Meet up with whoever’s about. Talk football, moan about the weather.” He smiled. “Beats sitting at home staring at the four walls, doesn’t it?” It’s beautiful, really. Watching strangers become friends over scones, toasties and crosswords. Seeing lonely people find their people, even if just for an hour.
The gentle hum of conversation about politics, memories, grandchildren, postwar Britain, the price of everything these days. This is what community looks like – unscripted, unglamorous, essential. I’ve become friends with some of them myself. They’ve told me about children who live too far away, partners they’ve lost, days that feel too long and too empty. For many, this café visit is their main activity. Their reason to get dressed. Their connection to the outside world.
A couple of days ago, I was at the gym when I overheard a conversation that stopped me mid-rep. They’re closing the café. The M&S café. Our café. I asked one of the staff members – one of those lovely ladies who makes this place what it is. She confirmed it quietly, almost apologetically, but couldn’t (or wouldn’t) share the details. The rumour mill says it’s about profit margins. The official line from M&S is that they’re repurposing spaces to create room for more popular products. More popular products!. And I felt something crack inside me.
If this is truly about profits, then we need to have a serious conversation about what we value as a society. Yes, businesses need to be viable. Yes, companies have shareholders and bottom lines and quarterly targets. I understand economics, I used to work in the financial services – a Bank to be precise, so I understand numbers. But when did we collectively decide that every single square foot of commercial space must justify its existence purely through revenue? This café might not be their most profitable location. But what’s the cost of closing it? Where exactly do we expect these elderly people to go?
“Just go to another café,” someone might say. But you’re missing the point entirely. This isn’t about coffee. It’s about familiarity. It’s about the staff who know your name. It’s about the community that’s been built, brick by brick, conversation by conversation, over months and years. You can’t just transplant that somewhere else. Community doesn’t work like that.
My elderly friends at the café (many of them in their 80s) represent a growing crisis we’d rather not acknowledge. Let me give you some numbers. According to a recent report on Age and loneliness in the UK, nearly 940,000 older people in the UK are often lonely – that’s one in fourteen people over 65 (Age UK 2024). And here’s the truly heartbreaking bit: 270,000 older people go an entire week without speaking to a single friend or family member.
Do you know how crazy that sounds? Not speaking to a single friend or family member!! A whole week!!
And loneliness doesn’t just make people sad—it kills. It increases the risk of depression, heart disease, stroke, dementia etc. This isn’t just about comfort or quality of life. This is a public health crisis. And yet, we’re closing the very spaces where people find connection. Where will they go? Costa? Starbucks? Even if they could afford the higher prices, those chains don’t foster the same sense of belonging. They’re designed for laptop workers and quick takeaways, not for lingering conversation and community building.
Councils cut funding for community centers – libraries operate on skeleton hours, now commercial spaces that accidentally became social lifelines are vanishing too.
I’m not naive. I know M&S isn’t a charity. I’m also aware they do good work by partnering with food banks and donating surplus food to people who need it. They clearly have a social conscience. But they brand themselves on quality, trust, and British values. Well, here’s a British value: looking after our elderly. Not abandoning them.
M&S, you have an opportunity here. An opportunity to position yourselves as a company that doesn’t just talk about community values but actually lives them. You could be the retailer that says, “We’re keeping our cafés open because we recognise they’re tackling one of the biggest health crises facing our aging population.” Imagine the goodwill. Imagine the respect. Imagine being the company that genuinely helps combat loneliness alongside all the good work you’re already doing – that’s how you truly stand tall amongst your peers.
There’s such thing as enough profit. There’s such a thing as being a responsible corporate citizen. There’s such a thing as recognising that some things – like providing a warm, safe space for lonely pensioners to find friendship – might be worth preserving even if it means slightly less room for those “more popular products.”
Our very own café will probably close. The space will be repurposed – maybe more retail shelving, maybe nothing at all. The decision-makers will never meet the people affected. They’ll never know about the Tuesday regular who’ll now have nowhere to go, or the widow who found a reason to leave the house, or the gentleman who finally made friends after his kids relocated to another country. And my morning ritual? I’ll find another coffee shop. I’ll survive.
But what about the people for whom this was so much more than coffee? What about the 270,000 older people who might go another week without speaking to anyone? What about your chance to be part of the solution instead of part of the problem?#
This is what the world is turning into: a place where community is a nice-to-have but never a must-have. Have we forgotten that sometimes the most valuable things can’t be measured on a balance sheet. We can do better than this.
What do you think? Are there spaces in your community facing similar threats? I’d genuinely love to hear your thoughts.
Reference list
Age UK (2024) Age UK’s new report shows ‘you are not alone in feeling lonely’. Available at: https://www.ageuk.org.uk/latest-press/articles/age-uks-new-report-shows-you-are-not-alone-in-feeling-lonely/ (Accessed: 27 October 2025)
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Cost of Living Crisis: Don’t worry it’s the Sovereign’s Birthday!*
On Saturday 31st May 2025, on Wellington Arch there was an increased presence of police. It was a sunny, albeit windy day in central London, and lots of people (tourists and locals) raised questions around why there appeared to be an increased police presence on this final Saturday of the May half term. At around 1pm approximately, what appeared to be hundreds of uniformed royal officers on horseback paraded through Wellington Arch into Hyde Park. They appeared to have come from Buckingham Palace. It was quite a sight to see! Every Sunday, there is a small parade, known as Changing of the Guard, but this was a substantially bigger ordeal. There is usually 2/3 police bikes that escorts the parade on the Sunday but not the numbers of Police (vans, bikes and officers) out on this sunny Saturday. It is over quickly, but the amount of people power, and I would imagine money, this has used seems quite ridiculous.
It turns out the large parade on May 31st was a ‘practice run’ for the Trooping of the Colour, which will occur on Saturday 15th June 2025. The Trooping of the Colour marks the ‘official’ birthday of the British Soverign and has done so for over 260years (Royal Household, 2025). It involves “Over 1400 parading soldiers, 200 horses and 400 musicians […] in a great display of military precision, horsemanship and fanfare to mark the Sovereign’s official birthday” (Royal Household, 2025). Having seen this every year, it is quite a spectacle and it does generate a buzz and increase in tourism to the area every year. I know the local small businesses in the surrounding areas are grateful for the increase in people, and it draws tourists in globally to view which generates money for the economy. But given the poverty levels visibly evident in London (not to mention those which are hidden), is this a suitable spend of money? Add on the more alarming issues with the monarchy and what it represents steeped in the clutches of empire and fostering hierarchies and inequalities, should this ‘celebration’ still be occurring? It’s the ‘Official’ Birthday of the Sovereign, but how many Birthdays does one need?
According to a Freedom of Information Request, the Ministry of Defence claimed in 2021, the Trooping of the Colour cost taxpayers around £60,000 (not the cost of the event, as there would have been other monies attached to funding this). Imagine what good this money could do: the people it could feed, the people it could provide shelter for, the medical treatment or research it could fund! Given this was 2021, I am going to hazard a guess that in 2025 this is going to cost significantly more. And for what? The Monarchy is the visual embodiment of empire, and according to the National Centre of Social Research, support for and interest in the Monarchy has been steadily declining for the past decade (NCSR, 2025). So even if people choose to ignore the horrific past of the British Sovereigns, it would appear that many are not interested in the Monarchy, regardless of its history (NCSR, 2025). I am aware the Royal family, and these ‘celebrations’, bring in income and generates global interest which translates to the argument that having a Monarchy is ‘economically viable’, but when you look at the disadvantage elsewhere, especially in London, its hard not to question clinging on to such traditions and the expense of meeting people’s basic needs. There is no critical consideration of what maintaining these traditions might suggest, or how they might impact those most effected by the British Empire and Colonialism. So why are these ‘celebrations’ persisting, and why are they having a practice run when steps away from them, in the underpass by Hyde Park Tube station there are people sleeping rough and begging for food? It feels as though there is a serious disconnect between what society needs (affordable homes, food, reasonable living wage, rehabilitation programmes, support and care) and what society will get (a glorified Birthday party for the ‘British Sovereign’).
*Note: the title of the blog should be read dripping in sarcasm.
References:
The National Centre for Social Research (2024) British Social Attitudes: Support for the Monarchy Falls [online]. Available at: https://natcen.ac.uk/news/british-social-attitudes-support-monarchy-falls-new-low [Accessed 4th June 2025].
The Royal Household (2025) What is Trooping the Colour? [Online]. Available at: https://www.royal.uk/what-is-trooping-the-colour#:~:text=The%20Trooping%20of%20the%20Colour,mark%20the%20Sovereign’s%20official%20birthday [Accessed 4th June 2025].
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The future of criminology
If you have an alert on your phone then a new story may come with a bing! the headline news a combination of arid politics and crime stories. Sometimes some spicy celebrity news and maybe why not a scandal or two. We are alerted to stories that bing in our phone to keep ourselves informed. Only these are not stories, they are just headlines! We read a series of headlines and form a quick opinion of anything from foreign affairs, transnational crime, war, financial affairs to death. We are informed and move on.
There is a distinction, that we tend not to make whenever we are getting our headline alerts; we get fragments of information, in a sea of constant news, that lose their significance once the new headline appears. We get some information, but never the knowledge of what really happened. We hear of war but we hardly know the reasons for the war. We read on financial crisis but never capture the reason for the crisis. We hear about death, usually in crime stories, and take notice of the headcount as if that matters. If life matters then a single loss of life should have an impact that it deserves irrespective of origin.
After a year that forced me to reflect deeply about the past and the future, I often questioned if the way we consume information will alter the way we register social phenomena and more importantly we understand society and ourselves in it. After all crime stories tend to be featured heavily in the headlines. Last time I was imagining the “criminology of the future” it was terrorism and the use of any object to cause harm. That was then and now some years later we still see cars being used as weapons, fear of crime is growing according to the headlines that even the official stats have paused surveying since 2017! Maybe because in the other side of the Atlantic the measurement of fear was revealed to be so great that 70% of those surveyed admitted being afraid of crime, some of whom to the extent that changes their everyday life.
We are afraid of crime, because we read the headlines. If knowledge is power, then the fragmented information is the source of ambiguity. The emergence of information, the reproduction of news, in some cases aided by AI have not provided any great insight or understanding of what is happening around us. A difference between information and knowledge is the way we establish them but more importantly how we support them. In a world of 24/7 news updates, we have no ideological appreciation of what is happening. Violence is presented as a phenomenon that emerges under the layers of the dark human nature. That makes is unpredictable and scary. Understandably so…
This a representation of violence devoid of ideology and theory. What is violence in our society does not simply happens but it is produced and managed through the way it is consumed and promoted. We sell violence, package it for patriotic fervour. We make defence contracts, selling weapons, promoting war. In society different social groups are separated and pitted against each other. Territory becomes important and it can be protected only through violence. These mechanisms that support and manage violence in our society are usually omitted. A dear colleague quite recently reminded me that the role of criminology is to remind people that the origins of crime are well rooted in our society in the volume of harm it inflicts.
There is no singular way that criminology can develop. So far it appears like this resilient discipline that manages to incorporates into its own body areas of work that fiercely criticised it. It is quite ironic for the typical criminology student to read Foucault, when he considered criminology “a utilitarian discipline”! Criminology had the last laugh as his work on discipline and punishment became an essential read. The discipline seems to have staying power but will it survive the era of information? Most likely; crime data originally criticised by most, if not all criminologists are now becoming a staple of criminological research methods. Maybe criminology manages to achieve what sociology was doing in the late 20th century or maybe not! Whatever direction the future of criminology takes it will be because we have taken it there! We are those who ought to take the discipline further so it would be relevant in years to come. After all when people in the future asked you what did you do…you better have a good answer!
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Extortionate Concert Tickets and the Cost of Access
In the realm of live music, few things can compare to the amazing feeling of a packed venue, a beloved band, and the shared energy of thousands of fans singing in unison. But for many, especially those from lower socio-economic backgrounds, this dream remains frustratingly out of reach not due to lack of passion, but because of skyrocketing ticket prices driven by monopolized ticketing systems. Using the example of the band Oasis and their upcoming tour.
The recent announcement of Oasis’ long-awaited reunion concerts sent shockwaves through the music world; particularly for fans who have waited over a decade to hear some of their classic songs sung live again. The excitement was quickly tempered by the reality of ticket prices and the process of getting tickets. Standard Oasis tickets before any premium charges were reportedly being resold for upwards of £300, with official prices starting around £75. For a band rooted in working-class Manchester, the irony is stark: the people who Oasis originally resonated with most are now priced out of seeing them live. Oasis is just an example of this, this can be seen with many different artists globally, and it raises a question of should something be done, and if so, who needs to make the first step and what should that first step be?
At the heart of this issue are ticketing giants who dominate the live event landscape. These companies often employ dynamic pricing models similar to airline pricing where ticket prices fluctuate based on demand. In theory, this aims to reflect market value. In practice, it frequently drives up costs to exploit fan enthusiasm, creating a system that prioritizes profit over accessibility. Worse still, these companies allow and often profit from reselling schemes that further inflate prices. It is only recently where some sites have now put procedures in place for tickets to be resold at the same value to which they were purchased. Additionally, there is the issue of bots buying hundreds of tickets during presales then relisting them on other sites for extortionate prices.
Now to put it into perspective, are there more pressing issues globally that need to be addressed, the answer is yes. However, in the world of criminology where we are constantly thinking about harm, what should be a crime or criminalised, it poses an interesting question and debate. The consequences are significant, particularly for lower-income individuals. Live music, once a unifying and accessible cultural experience, has become a luxury. For a working-class fan, spending £300 on a single concert excluding travel, accommodation, and other costs is unlikely. Add to this the current economic constraints they may be facing elsewhere, and it makes it even more unlikely.
In a world where there are so many pressures, restrictions, worries and concerns, music can be a form of escape and enjoyment. So, should ticket companies be held more accountable? Should there be stronger regulations to prevent price gouging and limit resale abuses? Governments could enforce price caps, mandate transparent pricing structures, or require a certain percentage of tickets to be sold at accessible prices. Additionally, artists themselves may have a role to play; by partnering with ethical ticket vendors or pushing for more equitable ticket distribution. I managed to get tickets at face value price after trying for the third time recently, this was through a process of receiving a unique code via email as a result of being identified as one of the many who had failed on previous occasions. In this sense, I may be classed as one of the lucky ones.
Oasis, a band that once embodied the voice of working-class Britain, now symbolizes a broader issue: the commercialisation of joy. Music should transcend economic boundaries rather than reinforcing them.
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#UONCriminologyClub: Introduction to Criminology with Dr Manos Daskalou
In celebration of the 25 years of Criminology at UON, we have been hosting a number of events that demonstrate the diversity and reach criminology has as a discipline in different communities. In a spirit of opening a wider dialogue we have created a series of online classes for young home educated learners (10-15) to provide some taster sessions about criminology. This is a reflection of the very first one.
Setting up a session for young learners is not an easy feat! The introduction session was about to set the tone with the newly formed “Criminology Club” like the old Micky Mouse Club, only with more crime and less mice! The audience of our new crime-busters was ready to engage. The pre-session activity was set and the tone for what was to follow was clear. For an hour I would be conversing on crime. To get through the initial introductions with the group, we went over the activity. Top crimes and reasons for arranging them in that order. Our learners went into a whole range of criminalities and provided their own rationale for what they thought made them serious. There is a complex simplicity in this activity; regardless of age or experience, our understanding and most importantly justification of crime, tells us more about us, than the person committing it. Once we were done with the “pleasantries” we moved into the main part of the class.
Being an introductory session, it was important to set it right; telling a story and framing it into a conversation is important. What’s the best way to start the story of crime, but to tell a story we all know about when growing up; a fairy-tale. Going for a classic fairy-tale seemed to be the best way to go!
For this session the fairy tale chosen was Cinderella.
“I really enjoyed today’s session! I feel enlightened – Dr @manosdaskalou was great and I really loved the activities. I didn’t know the original story of Cinderella – it’s so horrifying. I didn’t think of crime in fairy-tales before but now I will be on the look out.” (Quinn age 12).
The original tale, like most fairy-tales has a fairly brutal twist that reinforces strongly the cautionary tale within the story. This was an audience participation narration and the help of the “crime-busters” was necessary every step of the way. Understanding the types of crimes being committed at every turn of the tale, while wondering if this was to be regarded appropriate behaviour now. Suddenly the fairy tale becomes an archive of social trends, beliefs and actions, captioned into the spin of the story. The hour was far too little time covering a simple fairy tale!
“I would like to thank Dr @manosdaskalou for today. I had an amazing time. The only thing I didn’t like was when it ended. I like stories so I enjoyed when we talked about Cinderella, I didn’t realise how gruesome the original one was!” (Paisley age 10).
There is something interesting running over a familiar tale and looking at it from a different perspective. The process of decoding messages and reviewing narratives. For a younger audience the terms may sound incomprehensible but it is amazing how much narrative analysis the new “crime-busters” did! Our social conventions are so complex yet despite that a child at the age of 10 can pick them up and put them in the right order. Seeing them confronting the different dilemmas, the story took them on so many different levels, was an interesting process. It is always a challenge to pitch any material at the right level but on this occasion, for this group, about this story in this instance, the “crime-busters” were introduced to Criminology!
“We had so much fun today in our first criminology lesson with Dr @manosdaskalou from UON. Time flew by so quickly, I was so interested in everything we were discussing and wanted to know more and more. In today’s session we pulled apart the fairytale Cinderella discussing what crimes the characters in it had committed and why. I thought this was a really great idea. I was having so much fun in the lesson that I didn’t realise how much I was actually learning but now that we have finished I realise I know much more about criminology and how to study a classic text with Criminology in mind. A big thank you to @manosdaskalou who made it an incredibly fun and engaging session. I’m sure I speak for most of us when I say I can’t wait to come back next time and learn more.” (Atty aged 14).
The end of the session left the group of “crime-busters” wanting more. Other colleagues will continue offering more sessions to an early generation of learners getting to know the basics about “Criminology” a discipline that many people think they know from true crime, little realising we spend so much time dispelling the myths! Who would imagine that the best way to do so, was to tell them a fairy tale.
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25 Years of Criminology at UON: Looking Back
This year Criminology at UON is celebrating its 25th Anniversary! Exciting times! In line with the celebrations, the Criminology Team have organised a number of events as part of these celebrations. Ranging from the ‘Changing the Narrative’ VAWG event, organised by Dr @paulaabowles and the Deputy Police, Fire and Crime Commissioner (PFCC), to a school’s event in June offering out miniature taster sessions to interested, local year12 students (more details T.B.C). As well all the exciting events, we have also had reflections from the Team around what it means to them and their journey with Criminology at UON. It is my journey which I would like to share with you now.
My journey begins in 2012 as a bright eyed and bushy tailed first year student moving away from home to Northampton to study Criminology. Having never done any Criminology, Psychology, Sociology, or Law before I was feeling very much out of my depth. However, little did I realise that my A-levels in Philosophy, Ethics and English Language would hold me steady. The first year was quite overwhelming: there were lots of tears and uncertainties. I remember it taking the entire summer between year 1 and year 2 to get my head around Harvard Referencing. But I survived! It was not until the end of year 2 and beginning of year 3 where I would say I began to ‘thrive’ in the discipline. As a student, one of my highlights was doing a research placement in year 2. Academically, I gained skills which prepared me for the dissertation in the final year, but it also brought me out of my shell much more. Pretty sure there were tears here as well- this has been a common feature of my journey with Criminology (as student and staff)!
In 2015 I graduated from UON with a BA in Criminology and in the September of that year began in the role as an Associate Lecturer in Criminology. This was incredibly scary but also incredibly rewarding. It was very interesting to be on ‘the other side’ of academia having so recently graduated and it took a fair amount of time to transition from student to staff (as academics we are also students so the transition is never fully complete)! I was involved on modules I had not had the privilege of studying and was able to work closely with esteemed colleagues I’d looked up to for so long and who had had a large impact in moulding the criminologist I was (and am today). In the September of 2020, after achieving my MSc in Criminology, I became a full-time lecturer and remain so five years later. The course and University has changed a lot in those 5 years, with some fabulous new modules in the BA and BA Criminology with Psychology courses, new colleagues offering a range of expertise and passion for areas within the discipline and some epic trips with a number of the student cohorts we have been blessed to have.
There have been challenges too, and lots of tears (especially from me), but the progress and evolution of Criminology at UON in the 13 years I have been a part of it have been monumental! Hopefully there will be even more positivity to come in the future. I feel incredibly grateful and blessed to have been involved with Criminology at UON for so long, and always look back on my student days with fondness. I’ve enjoyed my role as a member of staff and enjoyed being a part of the events the Team have organised and the new course which we have designed. A huge ‘Thank you’ must be written to the ‘founding father of Criminology at UON’ @manosdaskalou, without whom my, and many others, journey with Criminology at UON might be non-existent! So cheers to 25 years of Criminology at UON, the ‘founding father’, and to many more wonderful years (and hopefully less tears)!
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25th Year Reflection
I have been part of Criminology at UON as BA Criminology student, then Associate Lecturer then Lecturer in Criminology for about 13 years in total. My last reflection on my Criminology journey was in 2020 as I had just embarked on my new role as a Lecturer in Criminology. Every now and then I reflect on how lucky I am to be able to have a job role which has the potential to encourage a passion for learning, reading, writing, critical thinking as well as other life skills.
When reflecting on the 25th year Criminology anniversary I think mostly of the old Park Campus that I used to frequent and study at as a student. It had quite a nice feel to it and there was also enough surrounding nature for a famous badger to make this place part of its habitat! There were less books available online when I was an undergraduate compared to today so I have fond memories of going to the library often to have a browse and coming away with as many criminology related books that I could fit in my bag at once. Finding places where I could study for hours that were less frequented than the main library also gave me a bit of a buzz. There also used to be a Pavilion bar near to where the majority of exams would take place, one of my favorite past time memories is sipping on a beer in the Pavilion just after the end of my final third year Criminology exam season, (whilst secretly thinking of how I thought the exams went much better than expected).
When reflecting I am also reminded of how lecturers like Dr @manosdaskalou and Dr @paulaabowles can be incredibly inspirational and influential at guiding academic paths (such as my own!). The re-occurring ideas that ‘criminology is everywhere’ and that we should ‘question everything’ has boded well for helping me to make difficult decisions and in thinking about how I interacted with people when I was working within crime related industries.
In more recent years staff and students have moved to a new campus, have worked and studied through the challenges that come with Covid-19 and contextual uncertainties. This year has had some highlights for me, such as working on a new module Imagining Crime. Whereby we used inspiration from the novel 1984 by George Orwell to task students with committing weekly ‘thought crimes’ by seeing/hearing/reading about something criminological and questioning this by using critical thinking. Listening to the development of critical thinking via the ‘thought crime’ method has been a delight. The flexible, creative and multidisciplinary nature of criminology is also quite fabulous for maintaining interest in criminology over a long period of time but also for venturing into new and less explored areas. For instance, staff and students in Imagining Crime had the pleasure of attending a guest speaker session with @saffrongarside about children’s literature and the environment this academic year – at a time when Northampton itself seemed to be struggling to cope with flooding. Of course, this did highlight the importance of seeing environmental issues as criminological issues, but also the importance of considering children’s books as criminologically cultural artifacts, was something completely new and intriguing for me. I also gained a lot from hearing what our students (who are predominantly) young people think about environmental issues outside of the mainstream media angles that I have seen.
To round up, I loved my student life whilst studying BA Criminology and I am sure many others will say ‘ditto to that’. Long may the love for Criminology at UON continue!
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Criminology in the neo-liberal milieu
I do not know whether the title is right nor whether it fits what I want to say, but it is sort of catchy, well I think so anyway even if you don’t. I could never have imagined being capable of thinking up such a title let alone using words such as ‘milieu’ before higher education. I entered higher education halfway through a policing career. I say entered; it was more of a stumble into. A career advisor had suggested I might want to do a management diploma to advance my career, but I was offered a different opportunity, a taster module at a ‘new’ university. I was fortunate, I was to renew an acquaintance with Alan Marlow previously a high-ranking officer in the police and now a senior lecturer at the university. Alan, later to become an associate professor and Professor John Pitts became my mentors and I never looked back, managing to obtain a first-class degree and later a PhD. I will be forever grateful to them for their guidance and friendship. I had found my feet in the vast criminology ocean. However, what at first was delight in my achievements was soon to be my Achilles heel.
Whilst policing likes people with knowledge and skills, some of the knowledge and skills butt up against the requirements of the role. Policing is functional, it serves the criminal justice system, such as it, and above all else it serves its political masters. Criminology however serves no master. As criminologists we are allowed to shine our spotlight on what we want, when we want. Being a police officer tends to put a bit of a dampener on that and required some difficult negotiating of choppy waters. It felt like I was free in a vast sea but restrained with a life ring stuck around my arms and torso with a line attached so as to never stray too far from the policing ideology and agenda. But when retirement came, so too came freedom.
By design or good luck, I landed myself a job at another university, the University of Northampton. I was interviewed for the job by Dr @manosdaskalou., along with Dr @paulaabowles (she wasn’t Dr then but still had a lot to say, as criminologists do), became my mentors and good friends. I had gone from one organisation to another. If I thought I knew a lot about criminology when I started, then I was wrong. I was now in the vast sea without a life ring, freedom was great but quite daunting. All the certainties I had were gone, nothing is certain. Theories are just that, theories to be proved, disproved, discarded and resurrected. As my knowledge widened and I began to explore the depths of criminology, I realised there was no discernible bottom to knowledge. There was only one certainty, I would never know enough and discussions with my colleagues in criminology kept reminding me that was the case.
Why the ‘neo-liberal milieu’ you might ask, after all this seems to be a romanticised story about a seemingly successful transition from one career to another. Well, here’s the rub of it, universities are no different to policing, both are driven, at an arm’s length, by neo liberal ideologies. The business is different but subjugation of professional ideals to managerialist ideology is the same. Budgets are the bottom line; the core business is conducted within considerable financial constraints. The front-line staff take the brunt of the work; where cuts are made and processes realigned, it is the front-line staff that soak up the overflow. Neo-Taylorism abounds, as spreadsheets to measure human endeavour spring up to aide managers both in convincing themselves, and their staff, that more work is possible in and even outside, the permitted hours. And to maintain control, there is always, the age-old trick of re-organisation. Keep staff on their toes and in their place, particularly professionals.
The beauty of being an academic, unlike a police officer, is that I can have an opinion and at least for now I’m able to voice it. But such freedoms are under constant threat in a neo-liberal setting that seems to be seeping into every walk of life. And to be frank and not very academic, it sucks!
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Will Keir Starmer’s plans to abolish NHS England, help to save the NHS?
In a land-mark event, British Prime Minister Keir Starmer has unveiled plans to abolish NHS England, to bring the NHS back into government control. Starmer justifies much of this change with streamlining operations and enhancing efficiency within the NHS, that in recent years has faced a backlash following long queues and an over-stretched staff pool. Moreover, this is part of Starmer’s plan to limit the power of control from bureaucratic systems.
NHS England was established in 2013 and has taken control and responsibility of the NHS’s daily operational priorities. Primarily, NHS England is invested in allocating regional funds to local health care systems and ensuring the smooth delivery of health care across the NHS. However, concerns, particularly in Parliament have been raised in relation to the merging of NHS England and the Department’s of Health and Social care that is alleged by critics to have brought inefficient services and an increase of administrative costs.
Considering this background, the plans to abolish NHS England, for Starmer come under two core priorities. The first is enhancing democratic accountability. This is to ensure that the expenditures of the NHS are contained within government control, thus it is alleged that this will improve efficiency and suitable allocation of spending. The second is to reduce the number of redundancies. This is backed by the idea that by streamlining essential services will allow for more money to be allocated to fund new Doctors and Nurses, who of course work on the front line.
This plan by Starmer has been met with mixed reviews. As some may say that it is necessary to bring the NHS under government control, to eliminate the risks of inefficient services. However, some may also question if taking the NHS under government control may necessarily result in stability and harmony. What must remain true to the core of this change is the high-quality delivery of health care to patients of the NHS. The answer to the effectiveness of this policy will ostensibly be made visible in due course. As readers in criminology, this policy change should be of interest to all of us… This policy will shape much of our public access to healthcare, thus contributing to ideas on health inequalities. From a social harm perspective, this policy is of interest, as we witness how modes of power and control play a huge role in instrumentally shaping people’s lives.
I am interested to hear any views on this proposal- feel free to email me and we can discuss more!
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A Love Letter to Criminology at UON
In 2002, I realised I was bored, I was a full-time wife and parent with a long-standing part-time job in a supermarket. I first started the job at 15, left at 18 to take up a job at the Magistrates’ court and rejoined the supermarket shortly after my daughter was born. My world was comfortable, stable and dependable. I loved my family but it was definitely lacking challenge. My daughter was becoming increasingly more independent, I was increasing my hours and moving into retail management and I asked myself, is this it? Once my daughter had flown the nest, could I see myself working in a supermarket for the rest of my life? None of this is to knock those those that work in retail, it is probably the best training for criminology and indeed life, that anyone could ask for! I got to meet so many people, from all backgrounds, ethnicities, ages, religions and classes. It taught me that human beings are bloody awkward, including myself. But was it enough for me and if it wasn’t, what did I want?
At school, the careers adviser suggested I could work in Woolworths, or if I tried really hard at my studies and went to college, I might be able to work for the Midland Bank (neither organisation exists today, so probably good I didn’t take the advice!). In the 1980s, nobody was advocating the benefits of university education, at least not to working-class children like me. The Equal Pay Act might have been passed in 1970 but even today we’re a long way from equality in the workplace for women. In the 1980s there was still the unwritten expectation (particularly for working class children from low socio economic backgrounds) that women would get married, have children and perhaps have a part-time job but not really a career….I was a textbook example! I had no idea about universities, knew nobody that had been and assumed they were for other people, people very different from me.
That changed in 2002, I had read something in a newspaper about a Criminology course and I was fascinated. I did not know you could study something like that and I had so many questions that I wanted to answer. As regular readers of the blog will know I’m a long-standing fan of Agatha Christie whose fiction regularly touches upon criminological ideas. Having been born and raised in North London, I was very familiar with HMP Holloway’s buildings, both old and new, which raised lots of questions for a curious child, around who lived there, how did they get in and out and what did they do to the women held inside. Reading suffragette narratives had presented some very graphic images which further fed the imagination. Let’s just say I had been thinking about criminology, without even knowing such a discipline existed.
Once I was aware of the discipline, I needed to find a way to get over my prejudices around who university was for and find a way of getting in! To cut a long story short, I went to an Open Day and was told, go and get yourself an access course. At the time, it felt very blunt and reinforced my view that universities weren’t for the likes of me! Looking back it was excellent advice, without the access course, I would never have coped, let alone thrived, after years out of education.
In 2004 I started reading BA Criminology, with reading being the operant word. I had been an avid reader since early childhood (the subject of an earlier blog) and suddenly I was presented with a license to read whatever and whenever I wanted and as much as I could devour! For the first time in my life, people could no longer insist that I was wasting time with my head always in a book, I had “official” permission to read and read, I did! I got the chance to read, discuss, write and present throughout the degree. I wrote essays and reports, presented posters and talked about my criminological passions. I got the chance to undertake research, both empirical and theoretical, and lawks did I revel in all this opportunity. Of course, by looking back and reflecting, I forget all the stresses and strains, the anxieties around meeting so many new people, the terror of standing up in front of people, of submitting my first assessment, of waiting for grades….but these all pale into insignificance at the end and three years goes so very quickly….
In the summer of 2007, I had a lovely shiny degree in Criminology from the University of Northampton, but what next? By this point, I had the studying bug, and despite my anticipation that university would provide all the answers, I had a whole new set of questions! These were perhaps more nuanced and sophisticated than before but still driving me to seek answers. As I said earlier, human beings are awkward and at this point I decided, despite my earlier passion, I didn’t want to be put in a box labelled “Criminology“. I felt that I had finally cracked my fear of universities and decided to embark on a MA History of Medicine at Oxford Brookes. I wanted to know why Criminology textbooks and courses still included the racist, sexist, disablist (and plenty more) “theories” of Cesare Lombroso, a man whose ideas of the “born criminal” had been discredited soon after they were published.
But again the old fears returned….what did I know about history or medicine? What if the Criminology degree at Northampton hadn’t been very good, what if they just passed everyone, what if I was kidding myself? Everything at Brookes felt very different to Northampton, everyone on the course had studied BA History there. Their research interests were firmly centred on the past and on medicine, nursing, doctoring, hospitals and clinics and there was me, with my ideas around 20th century eugenics, a quasi-scientific attempt to rationalise prejudice and injustice. Along with studying the discipline, I learnt a lot about how different institutions work, I compared both universities on a regular basis. What did I like about each, what did I dislike. i thought about how academics operate and started to think about how I would be in that profession.
I successfully completed the MA and began to think maybe Northampton hadn’t given me good grades out of our pity or some other misplaced emotion, but that I had actually earnt them. I was very fortunate, I had maintained connection with Criminology at UON, and had the opportunity to tip my toe in the water of academia. I was appointed as an Associate Lecturer (for those not familiar with the title, it is somebody who is hourly paid and contribute as little or as much as the department requires) and had my first foray into university teaching. To put it bluntly, I was scared shitless! But, I loved every second in the classroom, I began to find my feet, slowly but surely, and university which had been so daunting began to seep into my very being.
Fast forward to 2025, I have been involved with UON for almost 22 years, first as a student, then as an academic, achieving my PhD in the process It is worth saying that the transition is not easy, but then nothing worth having ever is. I have gained so much from my studies, my relationship with two universities and the experiences I have had along the way. It is fair to say that I have shed many tears when studying, but also had some of my very highest highs, learning is painful, just watch a small child learning to read or write.
Hopefully, over the past decades I have repaid some of the debt I owe to the academics that have taught me, coached me, mentored me and supported me (special mention must go to @manosdaskalou who has been part of my journey since day 1). My life looks very different to 2002 and it is thanks to so many people, so many opportunities, the two universities that have provided me with a home from home and all of the students I have had the privilege to engage with.
I am so delighted to have been part of Criminology at UON’s 25 years of learning and teaching. To my colleagues, old and new, students, graduates and everyone I have met along the way, I raise my glass. Together we have built something very special, a community of people committed to exploring criminological ideas and making the world an equitable place.
Thoughts from the criminology team 