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The coffee shop that’s worth more than its profit margin
Every morning follows the same rhythm. Finish my gym session, towel off, and head straight to the M&S café for my coffee. It’s not just about the caffeine – though God knows I need it. It’s about the ladies behind the counter who greet me with genuine warmth, who remember my order, who take pride in their work. In a world that often feels rushed and impersonal, their kindness has become my daily reset button.
But this isn’t really a story about my coffee ritual. It’s about what I’ve witnessed in that café—something far more important than any morning black americano.
The tables are always dotted with elderly faces. At first, I didn’t think much of it. But over time, as I’ve chatted with them, “I come here every Tuesday and Thursday,” one gentleman told me in the queue, staring at his menu. “Meet up with whoever’s about. Talk football, moan about the weather.” He smiled. “Beats sitting at home staring at the four walls, doesn’t it?” It’s beautiful, really. Watching strangers become friends over scones, toasties and crosswords. Seeing lonely people find their people, even if just for an hour.
The gentle hum of conversation about politics, memories, grandchildren, postwar Britain, the price of everything these days. This is what community looks like – unscripted, unglamorous, essential. I’ve become friends with some of them myself. They’ve told me about children who live too far away, partners they’ve lost, days that feel too long and too empty. For many, this café visit is their main activity. Their reason to get dressed. Their connection to the outside world.
A couple of days ago, I was at the gym when I overheard a conversation that stopped me mid-rep. They’re closing the café. The M&S café. Our café. I asked one of the staff members – one of those lovely ladies who makes this place what it is. She confirmed it quietly, almost apologetically, but couldn’t (or wouldn’t) share the details. The rumour mill says it’s about profit margins. The official line from M&S is that they’re repurposing spaces to create room for more popular products. More popular products!. And I felt something crack inside me.
If this is truly about profits, then we need to have a serious conversation about what we value as a society. Yes, businesses need to be viable. Yes, companies have shareholders and bottom lines and quarterly targets. I understand economics, I used to work in the financial services – a Bank to be precise, so I understand numbers. But when did we collectively decide that every single square foot of commercial space must justify its existence purely through revenue? This café might not be their most profitable location. But what’s the cost of closing it? Where exactly do we expect these elderly people to go?
“Just go to another café,” someone might say. But you’re missing the point entirely. This isn’t about coffee. It’s about familiarity. It’s about the staff who know your name. It’s about the community that’s been built, brick by brick, conversation by conversation, over months and years. You can’t just transplant that somewhere else. Community doesn’t work like that.
My elderly friends at the café (many of them in their 80s) represent a growing crisis we’d rather not acknowledge. Let me give you some numbers. According to a recent report on Age and loneliness in the UK, nearly 940,000 older people in the UK are often lonely – that’s one in fourteen people over 65 (Age UK 2024). And here’s the truly heartbreaking bit: 270,000 older people go an entire week without speaking to a single friend or family member.
Do you know how crazy that sounds? Not speaking to a single friend or family member!! A whole week!!
And loneliness doesn’t just make people sad—it kills. It increases the risk of depression, heart disease, stroke, dementia etc. This isn’t just about comfort or quality of life. This is a public health crisis. And yet, we’re closing the very spaces where people find connection. Where will they go? Costa? Starbucks? Even if they could afford the higher prices, those chains don’t foster the same sense of belonging. They’re designed for laptop workers and quick takeaways, not for lingering conversation and community building.
Councils cut funding for community centers – libraries operate on skeleton hours, now commercial spaces that accidentally became social lifelines are vanishing too.
I’m not naive. I know M&S isn’t a charity. I’m also aware they do good work by partnering with food banks and donating surplus food to people who need it. They clearly have a social conscience. But they brand themselves on quality, trust, and British values. Well, here’s a British value: looking after our elderly. Not abandoning them.
M&S, you have an opportunity here. An opportunity to position yourselves as a company that doesn’t just talk about community values but actually lives them. You could be the retailer that says, “We’re keeping our cafés open because we recognise they’re tackling one of the biggest health crises facing our aging population.” Imagine the goodwill. Imagine the respect. Imagine being the company that genuinely helps combat loneliness alongside all the good work you’re already doing – that’s how you truly stand tall amongst your peers.
There’s such thing as enough profit. There’s such a thing as being a responsible corporate citizen. There’s such a thing as recognising that some things – like providing a warm, safe space for lonely pensioners to find friendship – might be worth preserving even if it means slightly less room for those “more popular products.”
Our very own café will probably close. The space will be repurposed – maybe more retail shelving, maybe nothing at all. The decision-makers will never meet the people affected. They’ll never know about the Tuesday regular who’ll now have nowhere to go, or the widow who found a reason to leave the house, or the gentleman who finally made friends after his kids relocated to another country. And my morning ritual? I’ll find another coffee shop. I’ll survive.
But what about the people for whom this was so much more than coffee? What about the 270,000 older people who might go another week without speaking to anyone? What about your chance to be part of the solution instead of part of the problem?#
This is what the world is turning into: a place where community is a nice-to-have but never a must-have. Have we forgotten that sometimes the most valuable things can’t be measured on a balance sheet. We can do better than this.
What do you think? Are there spaces in your community facing similar threats? I’d genuinely love to hear your thoughts.
Reference list
Age UK (2024) Age UK’s new report shows ‘you are not alone in feeling lonely’. Available at: https://www.ageuk.org.uk/latest-press/articles/age-uks-new-report-shows-you-are-not-alone-in-feeling-lonely/ (Accessed: 27 October 2025)
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What should criminologists talk about?
Recently, Criminology with Psychology graduate, now PhD student @zo3conneely wrote an entry focused on the rise of the Reform Party in British politics, which you can find here. In response, we received a comment via social media, asking what this entry had to do with Criminology. As we always say in Criminology, all questions are welcome and valid, after all, for many of us our mantra is ‘question everything’! From a lay perspective, the question indicates a particular understanding of academic disciplines, it presupposes that Criminology has a very narrow focus. In this view, criminologists should stay in their own lane and focus purely and simply on what is commonly understood as crime, i.e. actions which are against the law.
But hang on, doesn’t that fall under the purview of those who study or practice criminal law, something neither I not Zoe have undertaken? Alternatively, is it the business of those who work in the field of criminal justice, investigating and processing those believed to have been involved in law-breaking? Again, not something either Zoe or I have experience of. If my colleagues in law and criminal justice are the experts in actions against the law, where does Criminology fit in and why include a discussion on political parties such as Reform in a blog dedicated to the discipline?
However, the answer is more complex than the original question would indicate. The answer is also much longer than the question. Criminology has been described as a rendezvous or umbrella discipline, a space where everyone can gather to discuss crime from all perspectives. This includes disciplines as diverse as Drama, History, Literature, Philosophy, Psychology as well as many others, including Politics. It is therefore, expected that those who write for a Criminology blog will be drawn from a diverse range of academic backgrounds, for instance, whilst I have a BA and a PhD in Criminology, my MA is in the History of Medicine. For my fellow bloggers, their academic journeys will also be reflective of their curiosity and their developing academic knowledge and skills. It is therefore anticipated that each academic brings their own unique academic knowledge and personal experiences to the discussion table. It is this which enables Criminology to take a holistic approach, we don’t and should not seek consensus, but incorporate as many diverse views as is possible. Only then can we gain a real understanding of the phenomena we call crime, criminality, victimisation, and of course, the responses to such.
But what of crime itself? Do we all have a shared understanding of what ‘crime’ is? After all, much of the time we don’t see crime, only potentially some evidence that is has occurred. Furthermore, it depends very much on time and space. If we were living in 1960’s Britain, suicide, abortion and homosexuality would all feature heavily in our list of crimes. However, suicide was decriminalised in 1961, and abortion and homosexuality were partially decriminalised in 1967, with the latter further decriminalised in 2003. Likewise, if we were to look further afield we would crimes listed in statute books that we do not have here, for example adultery is a crime in Iran, Pakistan, Saudi Arabia, Somalia and was only repealed in Taiwan in 2020. Thus it is quickly evident that crime is not static, it can change drastically through time and place. We also have to recognise that crime can be decriminalised and recriminalised, for example the overturning of Roe vs Wade in the USA, removes the constitutional right for those pregnant to access abortions. If it taught us nothing else, the Covid-19 pandemic showed us rights can be granted and rights can be taken away, which means that criminologists need to keep a very careful eye on both the past and the present.
Whilst my colleagues in law have as their focus current legislation and how it is practised, and my colleagues in criminal justice seek to ensure that the law is enacted and used to the letter of that law, criminology is much freer. After all, we need to know who is making those laws and why. Whilst we can answer quite simply parliamentarians, this does not tell us very much. We also need to know who, for example only 14% of the current parliament belong to the Global Ethnic Majority, a smaller percentage than the population proportionately. Of these 90, 66 are drawn from the Labour Party, 15 Conservative and 5 Liberal Democrats. Likewise, at the 2024 election 40% of MPs are women, despite women making up over 50% of the UK’s population. Let’s not even get started on the disproportionate number of privately educated MPs, or the lack of visibility of disability, sexuality and so on…. Needless to say, the UK parliament does not look like the vast majority of the British public. Yet these are the people make our laws, and if we don’t understand that as a criminological issue, we will soon come unstuck.
We all need to understand what is happening once those laws have been passed, who is delivering justice for the UK? Whether we look at Judges, Barristers, Solicitors, we find a predominance of white men, only when we look at the magistracy we begin to find some real diversity. But don’t forget magistrates are unpaid, lay members of the judiciary, so it is perhaps unsurprising that women make up 57% of this particular field. So what about criminal justice practitioners? If we look at the police for England and Wales, over 91% are white, 65% are men. In relation to His Majesty’s Prison and Probation Service [HMPPS], over 54% are female, yet these are predominantly based within probation, not the prison service. So we begin to see that the people making, enacting and facilitation legislation and criminal justice do not look very much like the country’s population. Criminologically, this matters, how can we hope to tackle serious social harms like Violence Against Women and Girls [VAWG], homelessness, poverty etc when people have neither knowledge nor experience? Can we really talk achieve just outcomes if the people responsible do not look, sound like us, have very different, often privileged backgrounds which mean we have little shared experience?
Hopefully, this entry has gone a little way towards explaining why the discipline of Criminology (and of course, this blog) maintains an careful eye on politics, among a huge range of other interests. Don’t forget, Criminology is a positive discipline, focused on what could be, what ought to be, a fairer society for all of us.
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Taking a short break….back soon
The academic year 24/25 will shortly come to an end with the last assessments submitted and graded. Here at the Thoughts From the Criminology Team we’re going to take a little break before we jump back into planning for the new academic year. Don’t worry, we’ll be back with lots of interesting entries from August and after all, ‘absence makes the heart grow fonder’.
In the meantime, there’s plenty on the site to explore.
Enjoy your August whatever you are up to!
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A reflective continuous journey
Over the last few weeks I have been in deep thought and contemplation. This has stemmed from a number of activities I have been involved in. The first of those was the Centre for the Advancement of Racial Equality (CARE) Conference, held on the 1st July. The theme this year was “Illustrating Futures – Reclaiming Race and Identity Through Creative Expressions.” It was a topic I have become both passionate and interested in over the last few years. It was really important to be part of an event that placed racial equality at the heart of its message. There were a number of speakers there, all with important messages. Assoc. Prof. Dr Sheine Peart and Dr Richard Race talked about the experiences of racialised women in higher education. They focused on the micro-aggressions they face, alongside the obstacles they encounter trying to gain promotions, or even to be taken seriously in their roles. Another key speaker during the conference was Dr Martin Glynn, unapologetically himself in his approach to teaching and his journey to getting his professor status. It was a reminder to be authentically yourself and not attempt to fit in an academic box that has been prescribed by others. As I write my first academic book, his authenticity reminded me to write my contribution to criminology in the way I see fit, with less worry and comparison to others. It was also another reminder not to doubt yourself and your abilities because of your background or your academic journey being different to others. Dr Glynn has and continues to break down barriers in and outside of the classroom and reminds us to think outside the box a little when we engage with our young students.
Another key event was the All-Party Parliamentary Group meeting on women in the criminal justice system. The question being addressed at the meeting was ‘What can the Women’s Justice Board do to address racial disproportionality in the criminal justice system?’. It was an opportunity for important organisations and stakeholders to stress what they believed were the key areas that needed to be addressed. Some of the charities and Non-governmental organisations were Hibiscus, Traveller Movement, The Zahid Mubarek Trust. There were also individuals from Head of Anti-slavery and Human Trafficking at HMPPS and the Deputy Mayor for Policing and Crime in London. Each representative had a unique standpoint and different calls for recommendations, ranging from:
• Hearing the voices of women affected in the CJS;
• Having culturally competent and trauma informed CJS staff;
• Ringfenced funding for specialist services and organisations like the ones that were in attendance;
• Knowing who you are serving and their needs;
• Making it a requirement to capture data on race and gender at all stages of the CJS.
It was truly great to be in a room full of individuals so ready to put the hard work in to advocate and push for change. I hope it will be one of many discussions I attend in the future.
Lastly, as I enter the final throes of writing my book on the experiences of Black women in prison I have been reflecting on what I want my book to get across, and who will be able to access it. The book represents the final outcomes of my PhD so to speak:
• To be able to disseminate the words and voices of the women that shared their stories;
• To be able to provide a visual into their lives and highlight the importance of visual research methods;
• To highlight some recommendations for change to reduce some of the pains of imprisonment faced by Black women;
• To call for more research on this group that has been rendered invisible.
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Technology: one step forward and two steps back
I read my colleague @paulaabowles’s blog last week with amusement. Whilst the blog focussed on AI and notions of human efficiency, it resonated with me on so many different levels. Nightmarish memories of the three E’s (economy, effectiveness and efficiency) under the banner of New Public Management (NPM) from the latter end of the last century came flooding back, juxtaposed with the introduction of so-called time saving technology from around the same time. It seems we are destined to relive the same problems and issues time and time again both in our private and personal lives, although the two seem to increasingly morph into one, as technology companies come up with new ways of integration and seamless working and organisations continuously strive to become more efficient with little regard to the human cost.
Paula’s point though was about being human and what that means in a learning environment and elsewhere when technology encroaches on how we do things and more importantly why we do them. I, like a number of like-minded people are frustrated by the need to rush into using the new shiny technology with little consideration of the consequences. Let me share a few examples, drawn from observation and experience, to illustrate what I mean.
I went into a well-known coffee shop the other day; in fact, I go into the coffee shop quite often. I ordered my usual coffee and my wife’s coffee, a black Americano, three quarters full. Perhaps a little pedantic or odd but the three quarters full makes the Americano a little stronger and has the added advantage of avoiding spillage (usually by me as I carry the tray). Served by one of the staff, I listened in bemusement as she had a conversation with a colleague and spoke to a customer in the drive through on her headset, all whilst taking my order. Three conversations at once. One full, not three quarters full, black Americano later coupled with ‘a what else was it you ordered’, tended to suggest that my order was not given the full concentration it deserved. So, whilst speaking to three people at once might seem efficient, it turns out not to be. It might save on staff, and it might save money, but it makes for poor service. I’m not blaming the young lady that served me, after all, she has no choice in how technology is used. I do feel sorry for her as she must have a very jumbled head at the end of the day.
On the same day, I got on a bus and attempted to pay the fare with my phone. It is supposed to be easy, but no, I held up the queue for some minutes getting increasingly frustrated with a phone that kept freezing. The bus driver said lots of people were having trouble, something to do with the heat. But to be honest, my experience of tap and go, is tap and tap and tap again as various bits of technology fail to work. The phone won’t open, it won’t recognise my fingerprint, it won’t talk to the reader, the reader won’t talk to it. The only talking is me cursing the damn thing. The return journey was a lot easier, the bus driver let everyone on without payment because his machine had stopped working. Wasn’t cash so much easier?
I remember the introduction of computers (PCs) into the office environment. It was supposed to make everything easier, make everyone more efficient. All it seemed to do was tie everyone to the desk and result in redundancies as the professionals, took over the administrative tasks. After all, why have a typing pool when everyone can type their own reports and letters (letters were replaced by endless, meaningless far from efficient, emails). Efficient, well not really when you consider how much money a professional person is being paid to spend a significant part of their time doing administrative tasks. Effective, no, I’m not spending the time I should be on the role I was employed to do. Economic, well on paper, fewer wages and a balance sheet provided by external consultants that show savings. New technology, different era, different organisations but the same experiences are repeated everywhere. In my old job, they set up a bureaucracy task force to solve the problem of too much time spent on administrative tasks, but rather than look at technology, the task force suggested more technology. Technology to solve a technologically induced problem, bonkers.
But most concerning is not how technology fails us quite often, nor how it is less efficient than it was promised to be, but how it is shaping our ability to recall things, to do the mundane but important things and how it stunts our ability to learn, how it impacts on us being human. We should be concerned that technology provides the answers to many questions, not always the right answers mind you, but in doing so it takes away our ability to enquire, critique and reason as we simply take the easy route to a ready-made solution. I can ask AI to provide me with a story, and it will make one up for me, but where is the human element? Where is my imagination, where do I draw on my experiences and my emotions? In fact, why do I exist? I wonder whether in human endeavour, as we allow technology to encroach into our lives more and more, we are not actually progressing at all as humans, but rather going backwards both emotionally and intellectually. Won’t be long now before some android somewhere asks the question, why do humans exist?
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Cost of Living Crisis: Don’t worry it’s the Sovereign’s Birthday!*
On Saturday 31st May 2025, on Wellington Arch there was an increased presence of police. It was a sunny, albeit windy day in central London, and lots of people (tourists and locals) raised questions around why there appeared to be an increased police presence on this final Saturday of the May half term. At around 1pm approximately, what appeared to be hundreds of uniformed royal officers on horseback paraded through Wellington Arch into Hyde Park. They appeared to have come from Buckingham Palace. It was quite a sight to see! Every Sunday, there is a small parade, known as Changing of the Guard, but this was a substantially bigger ordeal. There is usually 2/3 police bikes that escorts the parade on the Sunday but not the numbers of Police (vans, bikes and officers) out on this sunny Saturday. It is over quickly, but the amount of people power, and I would imagine money, this has used seems quite ridiculous.
It turns out the large parade on May 31st was a ‘practice run’ for the Trooping of the Colour, which will occur on Saturday 15th June 2025. The Trooping of the Colour marks the ‘official’ birthday of the British Soverign and has done so for over 260years (Royal Household, 2025). It involves “Over 1400 parading soldiers, 200 horses and 400 musicians […] in a great display of military precision, horsemanship and fanfare to mark the Sovereign’s official birthday” (Royal Household, 2025). Having seen this every year, it is quite a spectacle and it does generate a buzz and increase in tourism to the area every year. I know the local small businesses in the surrounding areas are grateful for the increase in people, and it draws tourists in globally to view which generates money for the economy. But given the poverty levels visibly evident in London (not to mention those which are hidden), is this a suitable spend of money? Add on the more alarming issues with the monarchy and what it represents steeped in the clutches of empire and fostering hierarchies and inequalities, should this ‘celebration’ still be occurring? It’s the ‘Official’ Birthday of the Sovereign, but how many Birthdays does one need?
According to a Freedom of Information Request, the Ministry of Defence claimed in 2021, the Trooping of the Colour cost taxpayers around £60,000 (not the cost of the event, as there would have been other monies attached to funding this). Imagine what good this money could do: the people it could feed, the people it could provide shelter for, the medical treatment or research it could fund! Given this was 2021, I am going to hazard a guess that in 2025 this is going to cost significantly more. And for what? The Monarchy is the visual embodiment of empire, and according to the National Centre of Social Research, support for and interest in the Monarchy has been steadily declining for the past decade (NCSR, 2025). So even if people choose to ignore the horrific past of the British Sovereigns, it would appear that many are not interested in the Monarchy, regardless of its history (NCSR, 2025). I am aware the Royal family, and these ‘celebrations’, bring in income and generates global interest which translates to the argument that having a Monarchy is ‘economically viable’, but when you look at the disadvantage elsewhere, especially in London, its hard not to question clinging on to such traditions and the expense of meeting people’s basic needs. There is no critical consideration of what maintaining these traditions might suggest, or how they might impact those most effected by the British Empire and Colonialism. So why are these ‘celebrations’ persisting, and why are they having a practice run when steps away from them, in the underpass by Hyde Park Tube station there are people sleeping rough and begging for food? It feels as though there is a serious disconnect between what society needs (affordable homes, food, reasonable living wage, rehabilitation programmes, support and care) and what society will get (a glorified Birthday party for the ‘British Sovereign’).
*Note: the title of the blog should be read dripping in sarcasm.
References:
The National Centre for Social Research (2024) British Social Attitudes: Support for the Monarchy Falls [online]. Available at: https://natcen.ac.uk/news/british-social-attitudes-support-monarchy-falls-new-low [Accessed 4th June 2025].
The Royal Household (2025) What is Trooping the Colour? [Online]. Available at: https://www.royal.uk/what-is-trooping-the-colour#:~:text=The%20Trooping%20of%20the%20Colour,mark%20the%20Sovereign’s%20official%20birthday [Accessed 4th June 2025].
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The future of criminology
If you have an alert on your phone then a new story may come with a bing! the headline news a combination of arid politics and crime stories. Sometimes some spicy celebrity news and maybe why not a scandal or two. We are alerted to stories that bing in our phone to keep ourselves informed. Only these are not stories, they are just headlines! We read a series of headlines and form a quick opinion of anything from foreign affairs, transnational crime, war, financial affairs to death. We are informed and move on.
There is a distinction, that we tend not to make whenever we are getting our headline alerts; we get fragments of information, in a sea of constant news, that lose their significance once the new headline appears. We get some information, but never the knowledge of what really happened. We hear of war but we hardly know the reasons for the war. We read on financial crisis but never capture the reason for the crisis. We hear about death, usually in crime stories, and take notice of the headcount as if that matters. If life matters then a single loss of life should have an impact that it deserves irrespective of origin.
After a year that forced me to reflect deeply about the past and the future, I often questioned if the way we consume information will alter the way we register social phenomena and more importantly we understand society and ourselves in it. After all crime stories tend to be featured heavily in the headlines. Last time I was imagining the “criminology of the future” it was terrorism and the use of any object to cause harm. That was then and now some years later we still see cars being used as weapons, fear of crime is growing according to the headlines that even the official stats have paused surveying since 2017! Maybe because in the other side of the Atlantic the measurement of fear was revealed to be so great that 70% of those surveyed admitted being afraid of crime, some of whom to the extent that changes their everyday life.
We are afraid of crime, because we read the headlines. If knowledge is power, then the fragmented information is the source of ambiguity. The emergence of information, the reproduction of news, in some cases aided by AI have not provided any great insight or understanding of what is happening around us. A difference between information and knowledge is the way we establish them but more importantly how we support them. In a world of 24/7 news updates, we have no ideological appreciation of what is happening. Violence is presented as a phenomenon that emerges under the layers of the dark human nature. That makes is unpredictable and scary. Understandably so…
This a representation of violence devoid of ideology and theory. What is violence in our society does not simply happens but it is produced and managed through the way it is consumed and promoted. We sell violence, package it for patriotic fervour. We make defence contracts, selling weapons, promoting war. In society different social groups are separated and pitted against each other. Territory becomes important and it can be protected only through violence. These mechanisms that support and manage violence in our society are usually omitted. A dear colleague quite recently reminded me that the role of criminology is to remind people that the origins of crime are well rooted in our society in the volume of harm it inflicts.
There is no singular way that criminology can develop. So far it appears like this resilient discipline that manages to incorporates into its own body areas of work that fiercely criticised it. It is quite ironic for the typical criminology student to read Foucault, when he considered criminology “a utilitarian discipline”! Criminology had the last laugh as his work on discipline and punishment became an essential read. The discipline seems to have staying power but will it survive the era of information? Most likely; crime data originally criticised by most, if not all criminologists are now becoming a staple of criminological research methods. Maybe criminology manages to achieve what sociology was doing in the late 20th century or maybe not! Whatever direction the future of criminology takes it will be because we have taken it there! We are those who ought to take the discipline further so it would be relevant in years to come. After all when people in the future asked you what did you do…you better have a good answer!
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Extortionate Concert Tickets and the Cost of Access
In the realm of live music, few things can compare to the amazing feeling of a packed venue, a beloved band, and the shared energy of thousands of fans singing in unison. But for many, especially those from lower socio-economic backgrounds, this dream remains frustratingly out of reach not due to lack of passion, but because of skyrocketing ticket prices driven by monopolized ticketing systems. Using the example of the band Oasis and their upcoming tour.
The recent announcement of Oasis’ long-awaited reunion concerts sent shockwaves through the music world; particularly for fans who have waited over a decade to hear some of their classic songs sung live again. The excitement was quickly tempered by the reality of ticket prices and the process of getting tickets. Standard Oasis tickets before any premium charges were reportedly being resold for upwards of £300, with official prices starting around £75. For a band rooted in working-class Manchester, the irony is stark: the people who Oasis originally resonated with most are now priced out of seeing them live. Oasis is just an example of this, this can be seen with many different artists globally, and it raises a question of should something be done, and if so, who needs to make the first step and what should that first step be?
At the heart of this issue are ticketing giants who dominate the live event landscape. These companies often employ dynamic pricing models similar to airline pricing where ticket prices fluctuate based on demand. In theory, this aims to reflect market value. In practice, it frequently drives up costs to exploit fan enthusiasm, creating a system that prioritizes profit over accessibility. Worse still, these companies allow and often profit from reselling schemes that further inflate prices. It is only recently where some sites have now put procedures in place for tickets to be resold at the same value to which they were purchased. Additionally, there is the issue of bots buying hundreds of tickets during presales then relisting them on other sites for extortionate prices.
Now to put it into perspective, are there more pressing issues globally that need to be addressed, the answer is yes. However, in the world of criminology where we are constantly thinking about harm, what should be a crime or criminalised, it poses an interesting question and debate. The consequences are significant, particularly for lower-income individuals. Live music, once a unifying and accessible cultural experience, has become a luxury. For a working-class fan, spending £300 on a single concert excluding travel, accommodation, and other costs is unlikely. Add to this the current economic constraints they may be facing elsewhere, and it makes it even more unlikely.
In a world where there are so many pressures, restrictions, worries and concerns, music can be a form of escape and enjoyment. So, should ticket companies be held more accountable? Should there be stronger regulations to prevent price gouging and limit resale abuses? Governments could enforce price caps, mandate transparent pricing structures, or require a certain percentage of tickets to be sold at accessible prices. Additionally, artists themselves may have a role to play; by partnering with ethical ticket vendors or pushing for more equitable ticket distribution. I managed to get tickets at face value price after trying for the third time recently, this was through a process of receiving a unique code via email as a result of being identified as one of the many who had failed on previous occasions. In this sense, I may be classed as one of the lucky ones.
Oasis, a band that once embodied the voice of working-class Britain, now symbolizes a broader issue: the commercialisation of joy. Music should transcend economic boundaries rather than reinforcing them.
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#UONCriminologyClub: Introduction to Criminology with Dr Manos Daskalou
In celebration of the 25 years of Criminology at UON, we have been hosting a number of events that demonstrate the diversity and reach criminology has as a discipline in different communities. In a spirit of opening a wider dialogue we have created a series of online classes for young home educated learners (10-15) to provide some taster sessions about criminology. This is a reflection of the very first one.
Setting up a session for young learners is not an easy feat! The introduction session was about to set the tone with the newly formed “Criminology Club” like the old Micky Mouse Club, only with more crime and less mice! The audience of our new crime-busters was ready to engage. The pre-session activity was set and the tone for what was to follow was clear. For an hour I would be conversing on crime. To get through the initial introductions with the group, we went over the activity. Top crimes and reasons for arranging them in that order. Our learners went into a whole range of criminalities and provided their own rationale for what they thought made them serious. There is a complex simplicity in this activity; regardless of age or experience, our understanding and most importantly justification of crime, tells us more about us, than the person committing it. Once we were done with the “pleasantries” we moved into the main part of the class.
Being an introductory session, it was important to set it right; telling a story and framing it into a conversation is important. What’s the best way to start the story of crime, but to tell a story we all know about when growing up; a fairy-tale. Going for a classic fairy-tale seemed to be the best way to go!
For this session the fairy tale chosen was Cinderella.
“I really enjoyed today’s session! I feel enlightened – Dr @manosdaskalou was great and I really loved the activities. I didn’t know the original story of Cinderella – it’s so horrifying. I didn’t think of crime in fairy-tales before but now I will be on the look out.” (Quinn age 12).
The original tale, like most fairy-tales has a fairly brutal twist that reinforces strongly the cautionary tale within the story. This was an audience participation narration and the help of the “crime-busters” was necessary every step of the way. Understanding the types of crimes being committed at every turn of the tale, while wondering if this was to be regarded appropriate behaviour now. Suddenly the fairy tale becomes an archive of social trends, beliefs and actions, captioned into the spin of the story. The hour was far too little time covering a simple fairy tale!
“I would like to thank Dr @manosdaskalou for today. I had an amazing time. The only thing I didn’t like was when it ended. I like stories so I enjoyed when we talked about Cinderella, I didn’t realise how gruesome the original one was!” (Paisley age 10).
There is something interesting running over a familiar tale and looking at it from a different perspective. The process of decoding messages and reviewing narratives. For a younger audience the terms may sound incomprehensible but it is amazing how much narrative analysis the new “crime-busters” did! Our social conventions are so complex yet despite that a child at the age of 10 can pick them up and put them in the right order. Seeing them confronting the different dilemmas, the story took them on so many different levels, was an interesting process. It is always a challenge to pitch any material at the right level but on this occasion, for this group, about this story in this instance, the “crime-busters” were introduced to Criminology!
“We had so much fun today in our first criminology lesson with Dr @manosdaskalou from UON. Time flew by so quickly, I was so interested in everything we were discussing and wanted to know more and more. In today’s session we pulled apart the fairytale Cinderella discussing what crimes the characters in it had committed and why. I thought this was a really great idea. I was having so much fun in the lesson that I didn’t realise how much I was actually learning but now that we have finished I realise I know much more about criminology and how to study a classic text with Criminology in mind. A big thank you to @manosdaskalou who made it an incredibly fun and engaging session. I’m sure I speak for most of us when I say I can’t wait to come back next time and learn more.” (Atty aged 14).
The end of the session left the group of “crime-busters” wanting more. Other colleagues will continue offering more sessions to an early generation of learners getting to know the basics about “Criminology” a discipline that many people think they know from true crime, little realising we spend so much time dispelling the myths! Who would imagine that the best way to do so, was to tell them a fairy tale.
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Does compassion have a place in Criminology or is this a forgotten element in Justice?
In recent months, I’ve been thinking about the idea of compassion and its diminishing presence in societies. Let me start by saying this blog wasn’t prompted by any specific event, but rather by observing the increasing prevalence of hate speech in media and public discourse. More and more, we are seeing this troubling pattern manifesting across all levels of society – from world leaders mocking marginalised populations, citizens spreading hate speech online, media outlets amplifying divisive rhetoric in the name of balanced reporting, workplaces failing their employees on many grounds, public institutions are becoming more and more intolerant of the ‘other’ – extending into criminal justice systems where overcrowded prisons, harsh sentencing guidelines, limited rehabilitation programmes, and the stigmatisation of former offenders all continue to reflect this absence of compassion.
Against this backdrop of increasing hostility, the teachings of Pope Francis (1936 – 2025) offer a powerful counterpoint that resonates beyond religious boundaries. He consistently championed respect, dignity, and compassion towards all people. You don’t have to be religious to recognise the universal truth in his words: “A little bit of mercy makes the world less cold and more just.” This intersection of justice and mercy naturally leads us to examine criminology through that very compassionate lens, because the moment we strip compassion from our criminal justice systems, the consequences become counterproductive. By this, I mean rehabilitation becomes secondary to punishment, criminogenic factors become ignored, recidivism rates become affected as former offenders encounter insurmountable barriers to reintegration and so forth.
The question I want you to ponder over this sunny weekend is: What defines us when compassion vanishes from our interactions? When hatred becomes our default response? Personally, I believe compassionate approaches to criminology do not weaken justice – they strengthen it by addressing root causes while maintaining accountability. I won’t elaborate further here, but if you’re interested in exploring these concepts more deeply, consider enrolling in my new module launching this September on global perspectives of crime, where a comparative approach to understanding and responding to crime will also be explored.
Have a lovely sunny weekend!
Thoughts from the criminology team 