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When I grow up what will I be?
Wherever I go in life, whatever I do, as long as I am helping others and making a positive difference, I will be happy”
For many years, that has been my take on looking for jobs – helping people, and making a positive difference.
What will I do with my life? Where will life lead me? I’ll say my prayers, and find out!
As a child (between 5-9 years old), I wanted to be a nurse; I have a caring nature, and love helping people! Imagining myself in a nurse’s uniform, and putting bandages on patients and making them better, was something I dreamed about.
Life moves forward, and at the age of 13 I wanted to be so much!
I considered becoming a teacher of either English or Religious Studies. At 13, I loved English and learning about all world faiths. It fascinated me! My teacher had a degree and masters from Oxford University; and I absorbed everything I could! Religious Studies was my favourite subject (alongside art, drama and English) I also had my first, most profound spiritual experience, deepening my Catholic faith (written in more detail in chapter 1 of Everyday Miracles).
My hobbies included reading, writing and drawing. Throughout my teenage years, I devoured the Harry Potter books, the Lord of the Rings books, and Phillip Pullman’s His Dark Materials books. I had a library card, and would borrow books from the library in my village and would read regularly at home. I wanted to be an artist and author, and would often write poetry and short stories, and kept a sketchbook to do drawings in. I dreamed of being a published author, and to be an artist – however, these were seemingly beyond my reach. I prayed to God, that I would be able to fulfil these life ambitions one day.
Alongside of this, I also did some charity work – any change that I got from my lunches, I would put in an empty coffee jar and save them up. I was given the rather cruel nickname, ‘penny picker’, which resulted in bullying from people across different year groups, because I picked up pennies off the floor and put them in my charity pot. Though I did get a mention in the school newsletter stating that the money I raised amounted to quite a large sum, and went to CAFOD, and a homeless charity. I have always done charity work, and still do charity work today!
In school, there were 2 sets in each year; the A-band and the B-band. The A-band were the high academic performers, and those who got high grades. The B-band was the lower set… the set which I was in… This meant that when it came to picking GCSEs, I could only choose 2, not 3, which the A-band students were able to do.
In my Citizenship and Religious studies lessons, I began learning more about the globalized world, human rights, and social issues. Here, I learned in great detail about slavery (slightly covered in history too), prejudice and discrimination, the Holocaust, and 3rd world issues, such as extreme poverty, deprivation, and lack of basic human necessities, such as water, food and sanitation. We even touched upon the more horrific human rights abuses such as extraordinary rendition, religious persecution, torture, and rape and sexual violence.
My ambitions began to evolve more, and I dreamed of becoming a lawyer and even a judge. I wanted to serve justice, make communities safer, and to do more to combat these issues. With my soft heart, and a love of helping people, I knew that being a lawyer would help with doing this!
Moving forward to Year 10; choosing my GCSEs…. I spoke with one of the school heads, and asked for advice. I was still adamant on being a lawyer, and so was advised to do drama and history. Drama as it would boost my confidence, public speaking and expressive skills. History, because of the analytical thinking and examination of evidence that lawyers need when presenting their arguments. I was very happy with this! I loved drama and I enjoyed history – both the teachers were great and supportive!
At the age of 15, I was diagnosed with Asperger Syndrome – this explained so much about me and my idiosyncrasies. Ironically, it was my drama and my history teacher who picked up on it, due to my odd gait, social skills, and how I processed information. At parents’ evening, both teachers discussed with my mum about the diagnosis, and getting support. It was a big shock when I spoke with each of my teachers individually about the diagnosis.
At the end of doing my GCSEs, I was a pretty average student with mostly C grades. When it came to picking A-levels, I was unable to to the subjects that I really wanted to do…. Philosophy, Theology, Law and Psychology…. After a few weeks of battling and trying to get onto a course that would accept me, I ended up doing Travel and Tourism, A-level Media, Applied Sciences and Forensics (which had a criminology module), and, in Year 13, I took on an Extended Project, to boost my chances of getting into university.
I felt somewhat disillusioned… I’m studying courses that will only accept me because of my grades – an odd combination, but a chance to learn new things and learn new skills! In my mind, I wondered what I would ever do with myself with these qualifications…
Deciding to roll with it, I went along. I was much more comfortable in my Sixth Form years as I learned to embrace my Asperger’s, and started being included in different socials and activities with my peers.
Those 2 years flew by, and during my science course, when I did the criminology unit, I was set on studying that joint honors at a university. Criminology gripped me! I loved exploring the crime rates in different areas, and why crime happens (I had been introduced briefly to Cesare Lombroso, and the Realist theories). I have always loved learning.
Fast forward, I decided to go to Northampton University to do Criminology and Education, and even had the hope that I may be able to get a teaching job with the education side. However, due to an education module no longer being taught, I majored in Criminology.
However, in my second year of studies, I did a placement at a secondary special needs college, and helped the children with their learning! All the children would have a day at a vocational training centre doing carpentry, arts and crafts, and other hands on and practical courses. Back in their classrooms, they had to write a log of what they learned. The students I helped were not academic, and so I would write questions on the board to guide them with their log writing, and would write words that they struggled to spell – my opportunity to help students with their education! Later in life, I worked as a Support Worker for students with additional needs at both Northampton, and Birmingham City University, so still learning whilst helping others.
July 2015, I graduated with a 2:1 in my degree, and I had been encouraged to do an LLM in International Criminal Law and Security – a degree in law! It was unreal! From being told I could not do A-level law, here, I was able to do a masters in law! I applied for the Santander Scholarship, and got enough money to cover my course and some living costs – basically, a Masters degree for free!
During those 2 years of being a part time post graduate, I set up and ran the Uni-Food Bank Team and continued with running Auto-Circle Spectrum Society. January 2016 saw a downward dive in my mental health and I was diagnosed with severe depression (When the Darkness Comes).
I learned to cope and found my own way of healing myself through art and painting (which I later began painting on canvasses and sold at arts and crafts fayres).
February 2018 – I graduate with my LLM; the first on my dad’s side of the family to go to university, and on my mum’s side, the first to have a masters’ degree.
Going back to the question of this blog; When I grow up, what will I be?
I will be everything that I ever wanted to be! I am now a published author (mentioned at the start of the blog), have done freelance writing and art (everything I have written on every platform used can be accessed here: Blog Home Page: Other Writing Pieces)! I got a degree in Criminology with Education, and a Masters degree in International Criminal Law and Security!
I have have utilised my knowledge of human rights to fight for the rights of Persecuted Christians, political and social activists, and write to someone on death row too! (Serving Our Persecuted Brothers and Sisters Globally, I See You, Prisoners of Conscience, Within Grey Walls
I still do loads of charity work, and support my local food bank along the side too! (Brain Tumor Research; Helping Those in Need)
It’s safe to say that God answered every single one of my prayers, and even gave me strength in some circumstances!
Currently, I am working as the administrator of an an addiction recovery unit in my home village! A job I thoroughly enjoy – it is challenging, my colleagues are the funniest bunch I have ever met! I have learned so much, and am thriving!
Most importantly, as I’ve grown up, I’ve learned to be happy, learned to overcome all odds that are against me, and to always help others regardless of the circumstance. I’ve learned to be compassionate and strong ❤
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“My Favourite Things”: Flower Violet (Stephanie Nixon)
My favourite TV show - Don't really watch much TV, though I do love David Attenborough and his nature documentaries ❤ I also love the South Park series! My favourite place to go - Ulm; Southern Germany. My partner got a job working in Germany, so I visited him in July 2019. Ulm is a very homely, colourful and picturesque place, home to the Ulmer Münster (world's tallest church) and a beautiful Danube!My favourite city - Birmingham! My beautiful, vibrant home city! My favourite thing to do in my free time - I love writing! I'm currently working on my second Everyday Miracles Book, I have a blog and I write in a daily journal, and monthly reflection 🙂 I also love walking, weightlifting and doing charity work and supporting campaigns My favourite athlete/sports personality -Tatsuo Suzuki; an 8th Dan Wado-Ryu martial artist, who helped spread Wado-Ryu throughout Europe and the world My favourite actor – I love Signourney Weaver and Saoirse Ronan My favourite author - Lorna Byrne My favourite drink - Latte - always love a latte ❤ My favourite food - Roast Duck My favourite place to eat - I have 2 favourite places; one is Blue Ocean, which is Singaporean and Malaysian food, and the other is Bombay Brasserie, which does British and Indian food I like people who - are compassionate, caring, open-minded, loving and respectful I don’t like it when people - are rude, disrespectful, arrogant, prejudiced and wilfully ignorant My favourite book - I've read many amazing books… my favorite at this point has to be The Dawkins Delusion by Alister McGrath, and all of the Lorna Byrne books; ❤ My favourite book character - Not too sure… I've read lots of books… My favourite film - I don't really have a favourite film… I do love The Passion of the Christ though. My favourite poem - "First they came for…" by Martin Niemoeller My favourite artist/band - Tangerine Dream!!! My favourite song - Too Hot for My Chinchilla, by Tangerine Dream. This song always makes me so happy My favourite art - Star of Bethlehem by Sir Edward Burne-Jones My favourite person from history - Jesus Christ ❤ Jesus changed the face of the Earth by demonstrating unconditional love to everyone he met. He preached love, challenged religious authorities, performed countless miracles, and changed people's lives for the better ❤ John 15:12 'My Command is this: Love each other, as I have loved you'
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Not good but, maybe not that bad…
https://www.smithsonianmag.com/arts-culture/who-really-invented-the-smiley-face-2058483/
Having read a colleague’s reflection on the past year, I started to think about my own experiences of the year and what meaning it had for me.
As a criminologist I am critical of what I read, see and experience, consequently I have a fairly cynical view of the world and I have to say, the world rarely disappoints. But amongst all the chaos, violence and political hubris, there must surely be chinks of light, otherwise what is the point. A challenge then, to find the positive rather than view the negative, as hard as that may seem.
My year was difficult on both a professional and personal front and it tested my resilience and patience to the full. I have suffered poor health resulting in spells in hospital and long periods away from work. Difficult to engineer any positive spin on that but I’m sure I can give it a go.
We all have read about and no doubt many of us have experienced the crippling effect of an often reported, failing National Health Service (NHS). It would be easy to state the problems and apportion blame, but in doing so we miss some nuggets of positivity (is that a real word?). I have nothing but praise for the staff working under extreme pressure within the health system. When I was suddenly taken ill at home the paramedics that attended were brilliant, one a student from our home university. When I arrived at the hospital, despite a manic casualty unit, I was well cared for by another student from the university. I single these students out because there is a sense of pride in knowing that I am part of an institution that helps teach and coach health staff that care so well for others. Of course, it would be remiss of me not to mention that all of the other staff were kind and caring. Later when I was admitted to hospital after a number of visits, I found my care to be exemplary. I know this is not everyone’s experience and when we read the news or watch it on television it is all about failure. My exemplary care and that of many around me isn’t particularly newsworthy. Whilst in hospital I was visited by volunteers who were distributing books, kind people that give up their time to help others. When my wife visited, she came in with a cup of coffee purchased from a café within the hospital run by volunteers. More people giving up their time. I know of and feel privileged to have taught and still teach students that volunteer in all sorts of organisations around the country. The cynical side of me says that we shouldn’t have to have volunteers doing this but that is not really the point is it? The point is that there are kind and caring people around that do it to make life a little easier for others.
A prolonged absence from work caused some chaos in teaching, mitigated by colleagues that stepped in. Busy colleagues, overloaded colleagues, who had additional burdens placed upon them due to my absence. Even now on returning to work colleagues are having to take up the slack to cover for my current inability to work at full capacity. But despite these burdens, I have experienced nothing but support and kindness not just resultant of my illness but throughout what has been a difficult year. Difficult to be cynical except that to say some of the difficulties faced should never have arisen but the point is that there were kind and caring people around to provide much needed help and support.
If I turn my thoughts to wider issues, the dreadful events at Fishmonger’s Hall served to remind us of the violent world we live in but that very event also serves to remind us of the kind, caring and brave nature of many. The victims Jack Merritt and Saskia Jones were both engaged in a project that was aimed at making society a better place. Those that tackled the terrorist showed the sort of selfless bravery that epitomises the essence of human nature.
If we think about it and it probably doesn’t take too much thinking, we can find countless examples of good things being done by kind and caring people. We can be cynical and suggest that the situations should never have arisen in the first place that necessitated that kindness or those actions, but the incidents and situations are there and are played out in society every day, C’est la vie’. Maybe, just occasionally, rather than thinking about doom and gloom, we should celebrate the capacity of people to simply be human.
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100% of the emotional labour, 0% of the emotional reward: #BlackenAsiawithLove
Last night over dinner and drinks, I spoke about race in the classroom with two white, upper-middle-class gay educators. Neither seemed (able) to make any discernable effort to understand any perspective outside their own. I had to do 100% of the emotional labour, and got 0% of the emotional reward. It was very sad how they went on the attack, using both passive and active aggression, yet had the nerve to dismiss my words as ‘victimhood discourse’. This is exactly why folks write books, articles, and blogs like ‘Why I’m No Longer Talking to White People About Race’.
Worse, they both had experienced homophobia in the classroom, at the hands of both students and parents. Nonetheless, they had no ability to contribute to the emotional labour taking place as we spoke about race. Even worse, the one in charge of other educators had only 24 hours earlier performed the classic micro-aggression against me: The brown blur. He walked right past me at our initial meeting as I extended my hand introducing myself while mentioning the mutual friend who’d connected us because, as he said, he was “expecting” to see a white face. He was the one to raise that incident, yet literally threw his hands in the air, nodding his head dismissively as he refused any responsibility for the potential harm caused.
“I’m an adult,” I pled, explaining the difference between me facing those sorts of aggressions, versus the young people we all educate. This all fell on deaf ears. Even worse still, he’d only moments earlier asked me to help him understand why the only Black kid in one of his classes called himself a “real nigger.” Before that, he had asked me to comment on removing the N-word from historical texts used in the classroom, similar to the 2011 debate about erasing the N-word and “injun” from Huckleberry Finn, first published in 1884. According to the Guardian, nigger is “surely the most inflammatory word in the English language,” and “appears 219 times in Twain’s book.”
Again, he rejected my explanations as “victimhood.” He even kept boasting about his own colorblindness – a true red flag! Why ask if you cannot be bothered to listen to the answer, I thought bafflingly? Even worse, rather than simply stay silent – which would have been bad enough – the other educator literally said to him “This is why I don’t get involved in such discussions with him.” They accused me of making race an issue with my students, insisting that their own learning environments were free of racism, sexism and homophobia.
They effectively closed ranks. They asserted the privilege of NOT doing any of the emotional labour of deep listening. Neither seemed capable of demonstrating understanding for the (potential) harm done when they dismiss the experiences of others, particularly given our differing corporealities. I thought of the “Get Out” scene in the eponymously named film.
“Do you have any Black teachers on your staff,” I asked knowing the answer. OK, I might have said that sarcastically. Yet, it was clear that there were no Black adults in his life with whom he could pose such questions; he was essentially calling upon me to answer his litany of ‘race’ questions.
Armed with mindfulness, I was able to get them both to express how their own corporeality impacts their classroom work. For example, one of the educators had come out to his middle-school students when confronted by their snickers when discussing a gay character in a textbook. “You have to come out,” I said, whereas I walk in the classroom Black.” Further still, they both fell silent when I pointed out that unlike either of them, my hips swing like a pendulum when I walk into the classroom. Many LGBTQ+ people are not ‘straight-acting’ i.e. appear heteronormative, as did these two. They lacked self-awareness of their own privilege and didn’t have any tools to comprehend intersectionality; this discussion clearly placed them on the defense.
I say, 100% of the emotional labour and none of the emotional reward, yet this is actually untrue. I bear the fruits of my own mindfulness readings. I see that I suffer less in those instances than previously. I rest in the comfort that though understanding didn’t come in that moment, future dialogue is still possible. As bell hooks says on the first page in the first chapter of her groundbreaking book Killing Rage: Ending Racism: “…the vast majority of black folks who are subjected daily to forms of racial harassment have accepted this as one of the social conditions of our life in white supremacist patriarchy that we cannot change. This acceptance is a form of complicity.” I accept that it was my decision to talk to these white people about race.
I reminded myself that I had foreseen the micro-aggression that he had committed the previous day when we first met. A mutual friend had hooked us up online upon his visit to this city in which we now live. I doubted that she’d mentioned my blackness. Nonetheless, I had taken the chance of being the first to greet our guest, realizing that I am in a much safer space both in terms of my own mindfulness, as well as the privilege I had asserted in coming to live here in Hanoi; I came here precisely because I face such aggression so irregularly in Vietnam that these incidents genuinely stand out.
—
Works mentioned:
Eddo-Lodge, R. (2018). Why I’m No Longer Talking to White People About Race. London: Bloomsbury Publishing.
Hanh, T. (2013). The Art of Communicating. New York: HarperOne.
hooks, b. (1995). Killing rage: Ending racism. New York: Henry Holt and Company, Inc.
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A month of Black history through the eyes of a white, privileged man… an open letter
Dear friends,
Over the years, in my line of work, there was a conviction, that logic as the prevailing force allows us to see social situations around (im)passionately, impartially and fairly. Principles most important especially for anyone who dwells in social sciences. We were “raised” on the ideologies that promote inclusivity, justice and solidarity. As a kid, I remember when we marched as a family against nuclear proliferation, and later as an adult I marched and protested for civil rights on the basis of sexuality, nationality and class. I took part in anti-war marches and protested and took part in strikes when fees were introduced in higher education.
All of these were based on one very strongly, deeply ingrained, view that whilst the world may be unfair, we can change it, rebel against injustices and make it better. A romantic view/vision of the world that rests on a very basic principle “we are all human” and our humanity is the home of our unity and strength. Take the environment for example, it is becoming obvious to most of us that this is a global issue that requires all of us to get involved. The opt-out option may not be feasible if the environment becomes too hostile and decreases the habitable parts of the planet to an ever-growing population.
As constant learners, according to Solon (Γηράσκω αεί διδασκόμενος)[1] it is important to introspect views such as those presented earlier and consider how successfully they are represented. Recently I was fortunate to meet one of my former students (@wadzanain7) who came to visit and talk about their current job. It is always welcome to see former students coming back, even more so when they come in a reflective mood at the same time as Black history month. Every year, this is becoming a staple in my professional diary, as it is an opportunity to be educated in the history that was not spoken or taught at school.
This year’s discussions and the former student’s reflections made it very clear to me that my idealism, however well intended, is part of an experience that is deeply steeped in white men’s privilege. It made me question what an appropriate response to a continuous injustice is. I was aware of the quote “all that is required for evil to triumph is for good men to do nothing” growing up, part of my family’s narrative of getting involved in the resistance, but am I true to its spirit? To understand there is a problem but do nothing about it, means that ultimately you become part of the same problem you identify. Perhaps in some regards a considered person is even worse because they see the problem, read the situation and can offer words of solace, but not discernible actions. A light touch liberalism, that is nice and inclusive, but sits quietly observing history written in the way as before, follow the same social discourses, but does nothing to change the problems. Suddenly it became clear how wrong I am. A great need to offer a profound apology for my inaction and implicit collaboration to the harm caused.
I was recently challenged in a discussion about whether people who do not have direct experience are entitled to a view. Do those who experience racism voice it? Of course, the answer is no; we can read it, stand against it, but if we have not experienced it, maybe, just maybe, we need to shut up and let other voices be heard and tell their stories. Black history month is the time to walk a mile in another person’s shoes.
Sincerely yours
M
[1] A very rough translation: I learn, whilst I grow, life-long learning.
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The struggle is real
© Jonathan McHugh
Stephanie is a BA Criminology graduate of 2019 and was motivated to write this blog through the experience of her own dissertation.
Last year was a very important time for me, during my second year of studying Criminology I began doing a work placement with Race Act 40, which was an oral history project to celebrate 40 years of the Race Relations Act 1974. The interviews that were conducted during my placement allowed me to get a variety of in-depth stories about racial inequalities of Afro-Caribbean migration settlers in the UK. During my time with the Race Act 40 project it became clear to me that the people who had volunteered their stories had witnessed a long line of injustices from not only individuals within society, but also institutions that makeup the ‘moral fabric’ within society. When exploring whether they have seen changes post and pre-Race Relations they insisted that although the individual within society treated them better and accepted them post-Race relations, to an extent there is a long way to go to improve the hostile relationships that has been formed with politicians and police.
The notion of hostility between politicians and the Afro-Caribbean community was reinforced, as the UK was going through the Windrush scandal which affected the core of every Afro-Caribbean household within the UK. This was extremely important for me as both paternal and maternal grandparents were first generation Windrush settlers. During the scandal my father became extremely anxious and the ramifications of the Windrush scandal hit home when some of his friends that came to the UK in 1961, the same time as he did, were detained and deported on the grounds of them being ‘illegals’. The UK Government used their ‘Hostile Environment’ policy to reintroduce Section 3 paragraph 8 of the Immigration Act 1971, which puts burden of proof on anyone that is challenged about their legal status in the UK’.
The UK government was ‘legally’ able to deport Caribbean settlers, as many of them did not have a British passport and could not prove their legal right to be in the UK and the Home Office could not help them prove their legal rights because all archival documents had been destroyed. This was a hard pill to swallow, as the United Kingdom documents and preserves all areas of history yet, overnight, the memory of my family’s journey to the UK was removed from the National Archives, without any explanation or reasoning. The anxiety that my father felt quickly spread over my whole family and while I wanted to scream and kick down doors demanding answers, I used my family’s history and the experiences of other Black people under British colonial rule as the basis for my dissertation. The hostility that they faced stepping off the Windrush echoed similar hostility they were facing in 2018, the fact that the British government had started deporting people who were invited into the country as commonwealth workers to build a country that had been torn apart as a corollary of war was a slap in the face.
Under Winston Churchill’s government, officials were employed to research Black communities to prove they were disproportionately criminal as a strategy to legally remove them from the UK and although they did not have any evidence to prove this notion the government did not apologize for the distasteful and racist treatment they demonstrated. It is hard to convince Black people in 2019 that they are not targets of poor similar treatment when they have been criminalised again and documents have been destroyed to exonerate them from criminality.
A final thought:
I have outlined the reasons why this topic has been important to me and my advice to any Criminology student who is going to be writing a dissertation is, to find a topic that is important and relevant to you, if you are passionate about a topic it will shine through in your research.
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Come Together
For much of the year, the campus is busy. Full of people, movement and voice. But now, it is quiet… the term is over, the marking almost complete and students and staff are taking much needed breaks. After next week’s graduations, it will be even quieter. For those still working and/or studying, the campus is a very different place.
This time of year is traditionally a time of reflection. Weighing up what went well, what could have gone better and what was a disaster. This year is no different, although the move to a new campus understandably features heavily. Some of the reflection is personal, some professional, some academic and in many ways, it is difficult to differentiate between the three. After all, each aspect is an intrinsic part of my identity.
Over the year I have met lots of new people, both inside and outside the university. I have spent many hours in classrooms discussing all sorts of different criminological ideas, social problems and potential solutions, trying always to keep an open mind, to encourage academic discourse and avoid closing down conversation. I have spent hour upon hour reading student submissions, thinking how best to write feedback in a way that makes sense to the reader, that is critical, constructive and encouraging, but couched in such a way that the recipient is not left crushed. I listened to individuals talking about their personal and academic worries, concerns and challenges. In addition, I have spent days dealing with suspected academic misconduct and disciplinary hearings.
In all of these different activities I constantly attempt to allow space for everyone’s view to be heard, always with a focus on the individual, their dignity, human rights and social justice. After more than a decade in academia (and even more decades on earth!) it is clear to me that as humans we don’t make life easy for ourselves or others. The intense individual and societal challenges many of us face on an ongoing basis are too often brushed aside as unimportant or irrelevant. In this way, profound issues such as mental and/or physical ill health, social deprivation, racism, misogyny, disablism, homophobia, ageism and many others, are simply swept aside, as inconsequential, to the matters at hand.
Despite long standing attempts by politicians, the media and other commentators to present these serious and damaging challenges as individual failings, it is evident that structural and institutional forces are at play. When social problems are continually presented as poor management and failure on the part of individuals, blame soon follows and people turn on each other. Here’s some examples:
Q. “You can’t get a job?”
A “You must be lazy?”
Q. “You’ve got a job but can’t afford to feed your family?
A. “You must be a poor parent who wastes money”
Q. “You’ve been excluded from school?”
A. “You need to learn how to behave?”
Q. “You can’t find a job or housing since you came out of prison?”
A. “You should have thought of that before you did the crime”
Each of these questions and answers sees individuals as the problem. There is no acknowledgement that in twenty-first century Britain, there is clear evidence that even those with jobs may struggle to pay their rent and feed their families. That those who are looking for work may struggle with the forces of racism, sexism, disablism and so on. That the reasons for criminality are complex and multi-faceted, but it is much easier to parrot the line “you’ve done the crime, now do the time” than try and resolve them.
This entry has been rather rambling, but my concluding thought is, if we want to make better society for all, then we have to work together on these immense social problems. Rather than focus on blame, time to focus on collective solutions.
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Who cares what I think?
Erzsébet Korb (1923) Girl’s Portrait (Thinker; Contemplation)
The other week, I went for a meal with a friend. The food was lovely, the staff and environment welcoming and friendly and company, fabulous. A couple of days later I was thinking about that evening and I wondered why I had not felt the need to write some positive feedback on google, or similar. The answer was because I felt that I and my dining companion, had expressed our pleasure both in word and deed (the plates were clean!). Thus, the relationship between diners and restaurant staff had been overwhelmingly positive and this had been expressed by both.
However, wherever we go nowadays, we are regularly confronted by requests for feedback; “how is my driving?”, “did you enjoy your meal?” “would you recommend our services to others”? Often these questions are accompanied by Likert scales, so we can record our opinion on almost everything. Sometimes we might take some time to consider the options, other times we might just tick random boxes, more usually (if I’m anything to go by) I just don’t engage with such requests. Despite their often-jolly appearance, these questions are not harmless, they have an impact, most usually to measure individuals’ performances.
Whether we engage with such requests or not, we do not question whether we are well-placed to judge. So, for instance, as a driver of probably one of the smallest cars on the market (that’s me!), I’m expected to be able to mark the driver of a lorry. Or someone, who has the cooking know-how of a small child (I speak for myself again!) is expected to form an opinion on a dish prepared by a trained chef, these questions are hardly fair. More importantly, my answers are meaningless; whilst I might respond “the lorry appeared to take the corner a bit wide”, I have neither knowledge or understanding of the turning circle of a 32-tonne lorry. Similarly, my thoughts about the heat of a Bangladeshi biryani or the sweetness of a mille-feuille is neither here nor there. Given I can neither drive a lorry nor cook these wonderful dishes, who am I to voice an opinion?
Of course, there are times when it is necessary to voice an opinion, the lorry driver is behaving in a dangerous manner liable to cause an accident, or the restaurant is serving rancid or rotten food; both scenarios likely to involve serious harm. However, these concerns would need to be raised immediately, either by alerting the police (in the case of the lorry) or the management of the restaurant. In the case of the latter, you may also feel it necessary to contact environmental health if you felt that your complaint had not been addressed or you had concerns about the hygiene of the restaurant in general. However, these types of problems are largely outside the feedback requested.
In many of the scenarios/environments we are asked to comment on, we are in a relationship with the other party. Take the restaurant; if I am friendly and polite to the staff, I can expect a reciprocal relationship. If I am rude and aggressive, is it any wonder staff behave in a different way. They are constrained by their professions to focus on customer service, but this should not lay them open to abuse. Whilst the old adage “the customer is always right” might be an excellent baseline, it is not possible for this always to be the case. As someone who has spent a previous lifetime working in retail, sometimes the customer can be obtuse, rude or even downright, ignorant and abusive. Adherence to such an adage, at all costs, can only open the way for abuse.
But what about those feedback forms? On a bad day, in a rash moment, or because I’m bored, I decide to complete one of these forms. The waiter kept me waiting, the food was too spicy, I didn’t like the feedback I was given on my job application, my essay was critiqued, my teeth haven’t been flossed regularly, I didn’t like the book recommended to me by the librarian or the book seller, I can’t believe my line manager has turned down my application for annual leave. I can easily demonstrate my unhappiness with the situation with a few judiciously placed ticks, circles or smiley/sad faces. Can I say the waiter, the chef, the HR professional, the lecturer, the dentist, the librarian, the book seller and my line manager are performing poorly? Can I say they are unprofessional, unprepared, untrained, lacking in knowledge or skills or just plain wrong? And if I do, is that fair or just? Furthermore, am I happy to be subject to the same judgement from people who do not share my experiences; professional or otherwise? Remember too much of this bad feedback, however flippant and lacking in evidence it may be, may lead to disciplinary action, including dismissal.
There is an oft-cited, albeit crude, truth: “Opinions are like arseholes; everyone has one”! Ultimately, whether we choose to share (either) in public is up to us! Think carefully before ticking those boxes and encourage others to do the same. Who knows, someone may well be ticking boxes about you!
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#EveryCanHelps? Why are we normalising foodbanks and poverty?
Over the last two weeks, twitter was littered with Conservative MPs posing at foodbanks, thanking the public for donations and showing their support for this vital service. On seeing the first one I thought this was a strange way to show compassion for those in need, given how the increased use of foodbanks is directly linked to austerity policies, the rollout of universal credit and is one of the issues raised by a recent report on the impact of poverty in the UK (Equality and Human Rights Commission, 2018). The report states that spending cuts from austerity led policies have put Britain in breach of its human rights obligations and highlights discriminatory issues, as these cuts have adversely affected low income and lone parent families, ethnic minorities and the disabled. It recommends more investment in health, social care, education and housing, and a rethink of Universal Credit. In addition, a report by the United Nations has described current government policies as ‘punitive, mean-spirited and often callous’ in their impact on the most vulnerable, more alarming given we are still one of the richest countries in the world (UN, 2018).
The responses on twitter articulated what I was feeling, ranging from incredulity, to anger and shock. It is a strange state of affairs when politicians see this as a cause for celebration, but then, there is little else to choose from, in relation to policies introduced in the last two years. The cognitive dissonance between thinking this presents them as compassionate and caring about problems they have created is quite an achievement. But then, I also know I really should not be surprised – I never believed Conservatives could be considered compassionate and anything but concerned with their own interests and dismissive of those in need. When Conservative MPs received the memo to pose at foodbanks, I wonder how many refused? Or how many believed this would be accepted as an example of celebrating charity, because even at Christmas, we all too easily normalise this level of deprivation, and rationalise it as due to individual circumstances, and not structural inequalities.
The wording of the UN report is clear in its condemnation and recognition that in Britain, the government lack the political will to help those most in need, given that tax cuts signalling the ‘end of austerity’ have once again benefitted the rich, under the auspices of this wealth trickling down in the form of jobs and increased wages. However, the EHRC and UN reports have emphasised how these policies are disproportionately affecting those who cannot work, or can only do part time work, or who face discrimination and disadvantage, including employment opportunities and prospects. When foodbanks were first set up, I honestly believed this was a temporary fix, never did I think still in 2018 they would be still be needed and indeed, be increasingly used. I also never would have imagined they would be held up as an example of the good work of charities adopted as a PR stunt by the very people who have created the inequalities and harm we see today.
The small glimmer of hope is the protest in one of these pictures, and the responses via twitter which reflected how I felt. There was a clear backlash in Scotland, where it was reported that a record number of supplies were needed as Universal Credit was rolled out, and where there were calls to foodbanks and supermarkets to refuse to pose with Conservative MPs. Alas, my fear is beyond the twittersphere, most people can rationalise this as acceptable. After all, should we not celebrate charity and helping those in need at this time of year? Is this just an example of good will and thinking of others? Well, yes of course, and if these photos were simply asking people to donate without the MPs responsible being there, I would think most of us would perhaps be reminded we can do our bit to help, and we should. The presence of the MPs and acceptance of this as good PR is what really worries me, that people will still vote for a party which has been described as cruel and punitive and believes this sort of promotion makes them look good. The irony that our current Prime Minister once herself warned that the Conservatives were becoming the ‘nasty party’ is staggering. For what she now resides over are policies which are internationally condemned as harmful, discriminatory and callous.
The other slight glimmer of hope is some commentators suggest this stunt reflects rumours of a general election on the horizon, as while Theresa May celebrated the ‘success’ of negotiating a deal with the European Union, it seems this was short-lived once parliament began to debate the deal and may trigger an election. The UN report suggested that Brexit has been so much of a distraction for MPs and the public that we are not seeing domestic problems as a priority. I think for many there is a sense that once this deal is done, we can get on with resolving other issues. But for this government, I don’t think that is the case. I think for Conservatives, these negotiations and now parliamentary debates are a welcome distraction and a narrative which fits their lack of will to actually address the harms caused by austerity. A general election may bring about change and force MPs to confront where we are today as a result of political choices, but this depends on how we all really feel about poverty, homelessness, discrimination and disadvantage. I wonder if too many feel these are insurmountable problems, inevitable and therefore, beyond the abilities of government to address. But the UN and EHRC reports clearly tell us this is not the case. I hope we do get an opportunity to hold this government to account sooner rather than later. But most of all, I hope that more of us actually take up this opportunity and not allow what we see today to continue.
Susie Atherton
Senior Lecturer in Criminology
Equality and Human Rights Commission (2018) The cumulative impact on living standards of public spending changes, available from https://www.equalityhumanrights.com/en/publication-download/cumulative-impact-living-standards-public-spending-changes
United Nations (2018) Statement on Visit to the United Kingdom, by Professor Philip Alston, United Nations Special Rapporteur on extreme poverty and human rights, see https://www.ohchr.org/EN/NewsEvents/Pages/DisplayNews.aspx?NewsID=23881&LangID=E
Thoughts from the criminology team 