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Avoiding challenge: A strategy for organisational change
Have you ever wondered as a manager or worker what the best way is to avoid having your ideas challenged? Tired of trying to make organisational changes and having those changes called into question. Fed up with trying to instigate something only for someone else to be less than keen. Had enough of trying to do things that will promote your ambitions only to be thwarted by others that just have to add their two pennorth in? Annoyed at extra work being created for you because of a lack of acceptance of your ideas? Are you fed up with the ‘nay sayers’? The answer is simple… don’t communicate anything, just make the changes, and wait for yet another calamity.
The above of course is somewhat tongue in cheek and I am reminded of working with some consultants several years ago (you know the ones; steal your watch to tell you the time). I jest, as they had some sage advice on change management. Two things that come to mind: If you think you have communicated enough about change, you haven’t; communicate more. And find the person or group that needs convincing and work with them, it’s the ‘nay sayers’ that need to be convinced, not the ‘yay sayers’. They are far more valuable to your organisation than those that say ‘yes’.
What we were talking about was major organisational change, but even small changes can have a major impact on a workforce. In our own organisation a recent staff survey suggested that ‘Over 50% of respondents considered that consultation about change at work is poor’. That of course relates to previous iterations of change and a new management team would hope to address the issues. However, in doing so there is a need for organisational change.
I’ve had recent experience of being told that something was happening because someone, in agreement with someone else, thought it was a good idea. It promotes their department, showing them in a good light; they took the idea to a meeting and lo and behold, it is agreed. No consultation with those that need to implement the idea, which may be good or bad, who knows. The point being that it is not just change brought about by managers without consultation that causes annoyance, anxiety and stress, it is those daily working practices of people in the organisation that fear challenge of their ideas. Changes are often made with the best of intentions. Sometimes those intentions are to alleviate burgeoning workloads within a department, sometimes to promote the organisation or individuals or to lighten the burden on students, for example. Often, there is consultation, but it is consultation with the wrong people, consultation with the ‘yay sayers’ and those that have little idea about the impact of the change (for the best will in the world, managers can’t know every detail of the work carried out by their staff). Such consultation avoids scrutiny but provides a thin veneer of respectability. Time and again we see staff queuing up to join consultative groups, but how many of these do so with a view to providing a real critique? Take the idea to a management meeting, get it agreed and there you are, its done. If asked about consultation, then the answer is ‘yes of course we did’. The problem is nobody asks the question ‘who exactly did you consult with’?
It will take a huge shift in organisational culture to get the ‘nay sayers’ to volunteer for consultative exercises. They need convincing that their voice is valued and yet they are a valuable asset. Challenge and scrutiny are healthy and help to mitigate unwanted and unintended consequences.
There is nothing worse than having it done to you when it could so easily have been a case of having it done with you. Next time you think about changing something, don’t assume you know best, by doing so you demonstrate how little you value others.
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An alternative Christmas message
Sometime in October stores start putting out Christmas decorations, in November they slowly begin to play festive music and by December people organise office parties and exchange festive cards. For the best part of the last few decades these festive conventions seem to play a pivotal role in the lead up to Christmas. There are jumpers with messages, boxes of chocolates and sweets all designed to spread some festivity around. For those working, studying, or both, their December calendar is also a reminder of the first real break for some since summer.
The lead up to Christmas with the music, stories and wishes continues all the way to the New Year when people seem to share their goodwill around. Families have all sorts of traditions, putting up the Xmas tree on this day, ordering food from the grocers on that day, sending cards to friends and family by that day. An arrangement of dates and activities. On average every person starts in early December recounting their festive schedule. Lunch at mum’s, dinner at my brother’s, nan on Boxing Day with the doilies on the plates, New Years Eve at the Smiths where Mr Smith gets hilariously drunk and starts telling inappropriate jokes and New Year’s at the in-laws with their sour-faced neighbour.
People arrange festivities to please people around them; families reunite, friends are invited, meaningful gifts are bought for significant others and of course buy we gifts for children. Oh, the children love Christmas! The lights, the festive arrangements, the delightful activities, and the gifts! The newest trends, the must have toys, all shiny and new, wrapped up in beautiful papers with ribbons and bows. In the festive season, we must not forget the kind words we exchange, the messages send by local communities, politicians and even royalty. Words full of warmth, well-meaning, perspective and reflection. Almost magical the sights and sounds wrapped around us for over a month to make us feel festive.
It is all too beautiful, so you can be forgiven to hardly notice the lumbering shadow, at the door of an abandoned shop. Homelessness is not a lifestyle as despicably declared by a Conservative councillor/newspapers decades ago. It is the human casualty of those who have been priced out in the war of life. Even since the world went into a deep freeze due to the recession over a decade ago and the world is still in the clutches of that freeze. More people read about Christmas stories in books and in movies, because an even increasing number of people do not share the experience. Homelessness is the result of years of criminal indifference and social neglect that leads more people to live and experience poverty. A spectre is haunting Europe, the spectre of homelessness. There is no goodwill at the inn whilst the sins of the “father” are now returning in the continent! Centuries of colonial oppression across the world lead to a wave of refugees fleeing exploitation, persecution, and crippling poverty. Unlike the inn-keeper and his daughter, the roads are closed, and the passages are blocked. Clearly, they don’t fit with the atmosphere… nor do the homeless. Come to think of it, neither do the old people who live alone in their cold homes. None of these fit with the festive narrative.
As I walked down a street I passed a homeless guy is curled up in a shop door. A combination of cardboard, sleeping bag and newspapers all jumbled together. Next to him a dog on the cardboard and around them fairy lights. This man I do not know, his face I have not seen, his identity I ignore; but I imagine that when he was born, there was someone who congratulated his mother for having a healthy boy. Now he is alone, fortunate to have a canine companion, as so many do not have anyone. What stands out is that this person, who our festive plans had excluded, is there with his fairy lights, maybe the most festive of all people, without a burgundy coat, I hear some people like these days.
It is so difficult to say Merry Christmas this year. In a previous entry the world cup and its aftermath left a bitter taste in those who believe in making a better world. The economic gap between whose who have and those who do not, increases; the social inequalities deepen but I feel that we can be like that man with the fairy lights, fight back, rise up and end the party for those who like to wear burgundy, or those who like to speak for world events, at a price.
Merry Christmas, my dear criminologists, the world can change, when we become the agents of change.
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Criminology First Week Activity (2021)
Before embarking on a new academic year, it is always worth reflecting on previous years. In 2020, the first year we ran this activity, it was a response to the challenges raised by the Covid-19 pandemic and was designed to serve two different aims. The first of these, was of course, academic, we wanted students to engage with a activity designed to explore real social problems through visual criminology, inspiring the criminological imagination for the year ahead. Second, we were operating in an environment that nobody was prepared for: online classes, limited physical contact, mask wearing, hand sanitising, socially distanced. All of these made it very difficult for staff and students to meet and to build professional relationships. The team needed to find a way for people to work together safely, within the constraints of the Covid legislation of the time and begin to build meaningful relationships with each other.
The start of the 2021/2022 academic year had its own pandemic challenges with many people still shielding, others awaiting covid vaccinations and the sheer uncertainty of going out and meeting people under threat of a deadly disease. After taking on board student feedback, we decided to run a similar activity during the first week of the new term. As before, students were placed into small groups, advised to take the default approach of online meetings (unless all members were happy to meet physically), provided with a very short prompt and limited guidance as to how best to tackle the project. The prompts were as follows:
Year 1: Femicide
Year 2: Mandatory covid vaccinations
Year 3: Revoking British citizenship
Many of the students had never physically met, yet managed to come together in the midst of a pandemic, negotiate a strategy, carry out the work and produce well designed and thoughtful, criminological posters.
As can be seen from the collage below, everyone involved embraced the challenge and created some remarkable posters. Some of these have been shared previously across social media but this is the first time they have all appeared together in one place.
I am sure everyone will agree our students demonstrated knowledge, understanding, resilience and stamina. We will be running a similar activity for the first week of the academic year 2022-2022, with different prompts to provoke thought and encourage dialogue and team work. We’ll also take on board student and staff feedback from the previous two activities. Plato once wrote that ‘our need will be the real creator’, put more colloquially, necessity is the mother of all invention, and that is certainly true of our first week activity.
Who knows what exciting ideas and posters will be demonstrated this time, but one thing is for sure Criminology students have the opportunity to flex their activism, prepare to campaign for social justice, in the process becoming real #Changemakers.
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No ways tired: Miss Lillie, arrested with Mrs. Parks.
12 September 2021
Visit to the Equal Justice Initiative Museum, From Enslavement to Mass Incarceration.
Near the end of the EJI’s newly expanded museum, there is a wall of slightly larger than life-size mugshots of folks arrested alongside Mrs. Rosa Parks in just another local act of civil disobedience. I’ve rarely seen a more earnest collection of everyday people, not unlike the folks around me as I get to know Montgomery today.
Mugshots.
Men in suits, ladies sporting pretty hats in their Sunday best.
Farmers in overalls and working women in neat dresses.
Learned-looking men with glasses, and fancy tiepins.
Young men in sleek fedoras and two or three older men in derbies.
Another man wears a skullcap.
Meaningful women and men of age, of reconstruction age, whom we imagine had by then seen every intimate and public side of Jim and Jane Crows’ wickedness.
They were representin’.
The only thing they seem to have in common is their determination.
(Sigh).
I found myself face-to-face and fixated with
Miss Lillie Bell Robinson.
She sat,
Framed,
With her arms,
Crossed.
Double-crossed.
With her head,
Tilted,
With her expression, tired, but
Also, a particular squint in her eye – or perhaps a gleam – that betrays her obvious fatigue,
As if saying: “No ways tired.”
I moan in tune, and
This somehow keeps my knees from buckling under the weight of it all, since
The preceding exhibits have already taken us along a long timeline where
Every glimpse of justice gets trampled upon –
Again, and again.
I sigh and see why they are tired.
On that day, did Miss Lillie know that much more violence, much more real intensified violence was yet to come?
This was the mid-50’s, and
Could Miss Lillie have imagined that:
Just 5-6 years later,
Freedom Riders from the north would arrive around the corner,
Riding federally desegregated, public coaches, and
The same local sheriffs would stand by, and
Let them get beaten, assaulted, brutally, and
Battered by white-hot mobs –
Only to arrest the so-called outside agitators?
Probably all of you, Miss Lillie, were battered by many of the same hands, and
Abandoned by many of the same actors of local justice.
I estimate Miss Lillie to be my grandparents’ age, and
By that day, they’d already fled and made their way to Kentucky.
I am wondering where Miss Lillie is now – right now?
(I take a deep sigh and realize that I’ve not yet reached the mass incarceration part of the museum, and ultimately just skimmed on by.
Graciously, the final exhibit is a “Recovery room,” a hall of walls of portraits,
which we might also call “mugshots,”
As each face had all, actively, over centuries,
Activated against oppression.
I recognized writers, musicians, poets, painters, politicians, preachers, teachers, activists of all flavors, and
After the weight of the truth shown in each timeframe, this left me feeling full of joy.
And, I moaned along with the tunes, there, too.
That day,
She’d had had enough, and
Though reluctant before,
Somehow now,
Miss Lillie could no longer stand by, and
Just wait for justice, and
Just go on about her own merry way, and
Pretend like this is ok, and
Adjust to the insanity of segregation, and
The very look on her face said this is “why we can’t wait.”
Her face calm, but
Twisted.
The mug shot ID, hanging around her neck like a shackle: #7010.
Business as usual, and for sure somebody’s gettin’ paid.
So, she not knowing.
She, not knowing if this all will work.
If getting arrested today mattered.
If any of this is worth it.
If this time change is coming,
having nothing left but Faith…
in herself, in others, and
Somehow faith in her nation… to do the right thing,
Despite this day, and
In spite of the many apparent setbacks, and
A million everyday,
Tiny little cuts.
We rise.
That day, Miss Lillie rose to the occasion.
She and all these others stepped up so we could step out, and
Step in here now,
Free to learn about each step along our legacy of peace.
I’m now in awe of Miss Lillie, and
Take a step back and
Smile at her, and
Take in the glory of this sensation.
Hats off to you, Miss Lillie.
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Criminology First Week Activity (2020)
As we prepare to start the new academic year, it is worth reflecting on the beginning of the last one. In 2020 we began the academic year with a whole cohort activity designed to explore visual criminology and inspire the criminological imagination. Students were placed into small (socially distanced) groups, provided with a very short prompt and limited guidance as to how best to tackle the project. The prompts were as follows:
Year 1: Knife Crime
Year 2: Policing Protest (e.g. Black Lives Matter, Extinction Rebellion and so on)
Year 3: Creating Criminals: the CJS during the Covid-19 pandemic
Many of the students had never physically met, yet managed to come together in the midst of a pandemic, negotiate a strategy, carry out the work and produce well designed and thoughtful, criminological posters.
As can be seen from the collage below, everyone involved embraced the challenge and created some remarkable posters. Some of these have been shared previously across social media but this is the first time they have all appeared together in one place.
I am sure everyone will agree our students demonstrated knowledge, understanding, resilience and stamina. We will be running a similar activity for the first week of the academic year 2021-2022, with different prompts to provoke thought and encourage dialogue and team work. Who knows what exciting ideas and posters will be demonstrated this time, but one thing is for sure Criminology students have the opportunity to campaign for social justice becoming real #Changemakers.
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As a Member Pioneer supporting the Police
Stephanie graduated in 2015 having read BA (Hons) Criminology (with Education Studies
Since January 2018, I have worked part time as a Co-op Member Pioneer, for the area of Yardley Wood in Birmingham. In my role, I do charity work, support the local causes, aid the community and local people, run a litter pickers’ forum, build and establish local networks, do work with the council and the police. Throughout my time doing this role, I have loved every challenge thrown at me, and have increasingly done more work supporting the police.
When I first met with some of the PCSOs [Police Community Support Officers] last year, I began doing more work supporting them, and helping the community with crime-related issues. I had been informed by one of the PCSOs that the Billseley Police (whom cover Yardley Wood) are the smallest police team in the country, made up of 7 staff (the Sergeant, 4 PCSOs and 2 police officers, soon to become 3 as one of the PCSOs is training to be a full officer).
In June 2018 and 2019, during the Co-op Fortnight, I hosted a ‘Meet your Member Pioneer’ event in store, where the local community could anonymously write down something to make the local community better. I received a huge number of crime related issues, such as people knowing where drug dealers and addicts were, issues of people speeding and parking dangerously outside schools, issues of knife crime, anti-social behaviour, and people wanting there to be more police on the streets for safety and protection.
On both occasions, after getting all the crime-related notes out, I emailed the police department everything that had been written down, helping the police get more information from the public on different issues that were all dealt with. Being a community pioneer in non-police uniform, it made it easier for the public to privately disclose and offload their crime-related concerns, knowing that it would be taken seriously, and forwarded on. In an effort to further support the police with extending the reach to the local community, I advertise their events on my social media sites, saving them time and resources, and encourage people to attend, or message me any concerns they would like me to take forward.
After being introduced to staff, from Livingstone House (an organisation that helps recovering addicts), SIFA Fireside (that deals with homelessness and social exclusion), the Moseley Exchange (a business enterprise group that runs various community projects), I’m helping build community networks that the police can rely on to help people from different demographics, as well as aid them in their understanding of how to help addicts, beggars, the homeless, and many others. This has enabled the police to have access to a range of resources and information and contacts whom they can rely on and get advice from.
More recently, after getting in touch with David Jamieson, the Police and Crime Commissioner, I am helping the police set up a knife bank near the station. I’ve also gotten in touch with and organisation called Activating Creative Talent that does knife crime awareness training in schools, and am working with one of the PCSOs on delivering knife awareness education in schools and in the community. It’ll be a big, ongoing community project that is soon to take off!
In the role, I love all that I do supporting the police. I never imagined that as a community pioneer, I would aid and support the police in the capacity that I have.
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Documenting inequality: how much evidence is needed to change things?
In our society, there is a focus on documenting inequality and injustice. In the discipline of criminology (as with other social sciences) we question and read and take notes and count and read and take more notes. We then come to an evidence based conclusion; yes, there is definite evidence of disproportionality and inequality within our society. Excellent, we have identified and quantified a social problem. We can talk and write, inside and outside of that social problem, exploring it from all possible angles. We can approach social problems from different viewpoints, different perspectives using a diverse range of theoretical standpoints and research methodologies. But what happens next? I would argue that in many cases, absolutely nothing! Or at least, nothing that changes these ingrained social problems and inequalities.
Even the most cursory examination reveals discrimination, inequality, injustice (often on the grounds of gender, race, disability, sexuality, belief, age, health…the list goes on), often articulated, the subject of heated debate and argument within all strata of society, but remaining resolutely insoluble. It is as if discrimination, inequality and injustice were part and parcel of living in the twenty-first century in a supposedly wealthy nation. If you don’t agree with my claims, look at some specific examples; poverty, gender inequality in the workplace, disproportionality in police stop and search and the rise of hate crime.
- Three years before the end of World War 2, Beveridge claimed that through a minor redistribution of wealth (through welfare schemes including child support) poverty ‘could have been abolished in Britain‘ prior to the war (Beveridge, 1942: 8, n. 14)
- Yet here we are in 2019 talking about children growing up in poverty with claims indicating ‘4.1 million children living in poverty in the UK’. In addition, 1.6 million parcels have been distributed by food banks to individuals and families facing hunger
- There is legal impetus for companies and organisations to publish data relating to their employees. From these reports, it appears that 8 out of 10 of these organisations pay women less than men. In addition, claims that 37% of female managers find their workplace to be sexist are noted
- Disproportionality in stop and search has long been identified and quantified, particularly in relation to young black males. As David Lammy’s (2017) Review made clear this is a problem that is not going away, instead there is plenty of evidence to indicate that this inequality is expanding rather than contracting
- Post-referendum, concerns were raised in many areas about an increase in hate crime. Most attention has focused on issues of race and religion but there are other targets of violence and intolerance
These are just some examples of inequality and injustice. Despite the ever-increasing data, where is the evidence to show that society is learning, is responding to these issues with more than just platitudes? Even when, as a society, we are faced with the horror of Grenfell Tower, exposing all manner of social inequalities and injustices no longer hidden but in plain sight, there is no meaningful response. Instead, there are arguments about who is to blame, who should pay, with the lives of those individuals and families (both living and dead) tossed around as if they were insignificant, in all of these discussions.
As the writer Pearl S. Buck made explicit
‘our society must make it right and possible for old people not to fear the young or be deserted by them, for the test of a civilization is in the way that it cares for its helpless members’ (1954: 337).
If society seriously wants to make a difference the evidence is all around us…stop counting and start doing. Start knocking down the barriers faced by so many and remove inequality and injustice from the world. Only then can we have a society which we all truly want to belong to.
Selected bibliography
Beveridge, William, (1942), Report of the Inter-Departmental Committee on Social Insurance and Allied Services, (HMSO: London)
Buck, Pearl S. (1954), My Several Worlds: A Personal Record, (London: Methuen)
Lammy, David, (2017), The Lammy Review: An Independent Review into the Treatment of, and Outcomes for, Black, Asian and Minority Ethnic Individuals in the Criminal Justice System, (London: Ministry of Justice)
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Findings on the ‘traditional lecture’ format – perfect timing!
I seem to be reading more and more reports on the need to retain lectures as a form of teaching, as it is claimed to ensure students are more engaged and committed to their studies when this method is used. Well, these findings have come to my attention just as I am testing online technologies to replace the ‘traditional’ lecture, via Collaborate on the new Waterside campus. Collaborate is a tool in Blackboard which opens an online classroom for students to join, listen to the lecture and see slides or other media, while also being able to pose questions via a chat function.
On the face of it, not so different, just the physical world replicated in the real world, right? Well, I will reserve judgement as I am still coming to grips with what this technology can do, I am aware younger generations of students may embrace this, and the reality is, it is the only forum I have to offer teaching to large numbers of students. I suspect student experiences are mixed, I know some really like it, some are not so keen, so again, not so different to lectures? The article in the times suggests that students are less likely to drop out if they are taught via lectures and have perceptions of good one-to-one contact with staff. Some more interesting issues were raised from replies in the tweet about the story, raising questions about the need to focus on quality, not method, that many universities are playing catch up with new teaching technologies and that this needs to be better understood from social and cultural perspectives. I think it is also worth picking up on perceptions of students, along with their expectations of higher education and remember, they must develop as independent learners. The setting in this respect would not seem to matter, it is the delivery, the level of effort put in to engage students and reinforcing the message that their learning is as much their responsibility as ours.
There is certainly a lot to grapple with, and for me, just starting out with this new technology, I myself feel there is much to learn and I am keeping an open mind. I do feel there are aspects of traditional teaching which must be retained and this can be done via group seminars, with smaller numbers and an opportunity for discussion, debate and student-led learning. If we see the lecture as the foundation for learning, then perhaps its method of delivery is less important. Given the online provision I must use for lectures, during seminars, I step away from the powerpoint and use the time I have with students in a more interactive way. For those modules where I don’t use online lectures, not much has changed on the new campus, but I am always keen to see how online teaching methods could be adopted – and I am prepared to use them if I genuinely can see their value.
It would be easy to offer only critique of this technology, and I think it is also important not to see it as an answer to the perennial problems with lack of engagement and focus many lecturers experience from mid term onwards. Perhaps online provision can at least overcome barriers to attendance for commuting students, those who feel intimidated in large lecture halls, and those who simply find they don’t engage with the material in this setting. At a time when some courses attract high numbers of students, and the reality of having lectures with 150+ students in a room means potential for noise disruption, lack of focus and interaction then maybe online provision can offer a meaningful alternative. There is provision for some interaction, time can be set aside for this, students can join in without worrying about disruption or not being able to hear the lecturer and it removes the need for lecturers to discipline disruptive behaviour. It does require some level of ‘policing’ and monitoring, but the settings can enable this. Having done lectures with 100 plus students, it is not something I miss – I’ve always preferred smaller seminar group teaching and so I can see how online provision can be a better support for this.
Currently, I use the online session as a form of recap and review, with some additional content for students. This is in part due the timing of the session and I am sure it can work equally as well as preparation for seminars. Students can then use the time to clarify anything they don’t understand and it reinforces themes and issues covered in seminars as well as introducing news ways to examine various topics. As with any innovation, this needs more research from across the board of disciplines and research approaches. In order to move such innovation on from ‘trial and error’ and simply hoping for the best, as with any policy we need to know what works, when it works and why. Therefore, along with my colleagues, I will persist and keep a watchful eye on the work of pedagogic experts out there who are examining this. There have been the inevitable issues with wifi not supporting connectivity – I can’t believe I just used this sentence about my teaching, but there it is. I am optimistic these issues will be overcome, and in the meantime, I always have a plan B – relying on technology is never a good plan (hence the featured image for this blog), but this is perhaps something to reflect on for another day.
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Policies for the ideal, reality for the rest.
Alpha Stock Images – http://alphastockimages.com/
This week saw the appointment of a new minister for suicide prevention announced on world mental health day (BBC), and an article in The Guardian observing that mental health resources are woefully underfunded.
My thoughts first turned to the fact that the appointment of a minister to address the problem was reminiscent of New Labour’s previous attempts to address issues with the appointment of various czars, none of which were very successful (BBC). Allied to the appointments were the inevitable plethora of new policies, many failing at the first hurdle. Nonetheless their longevity and to some extent durability lay in ministers’ and state agency managers’ egos, and inability to see beyond fantasy and media pleasing rhetoric. However, it would be disingenuous to fail to acknowledge that some policies and strategies are conceived and implemented with the best of intentions, both at the macro and micro.
The old saying that ‘no plan last[s] beyond the first encounter with the enemy’ (Hughes, 1993:14) probably explains why so many policies fail, not because the essence of the policy is wrong but because politicians and those in charge fail to take into account or to rationalise that at the very core of the policy intentions, lay people. People are unpredictable, people do not conform to ideals or preconceived ideas and, yet policies are formulated to address ideal situations and an ideal homogenous population. No one member of the public is the same, whether they are a victim of crime, an offender, a person in need of medical care or mental health services, a worker, a student or a user of a service. They can be one of these things or a combination of them, they are a product of so many differing socioeconomic influences that any one policy cannot ever hope to deal with the multitude of issues they bring. People are both complex and complicated. A plan or policy needs to be adapted and changed as it progresses, or it will inevitably fail.
That brings me very nicely to one of my favourite authors Michael Lipsky. Lipsky presents those working at the coal face of public services as street-level bureaucrats. Attempting to navigate policy and strategy implementation whilst dealing with predominately less than ideal clients. Lipsky observes that in doing so the street-level bureaucrats are faced with a number of different issues:
- Resources are chronically inadequate relative to the tasks workers are asked to perform.
- The demand for services tends to increase to meet the supply.
- Goal expectations for the agencies in which they work tend to be ambiguous, vague, or conflicting.
- Performance oriented goal achievement tends to be difficult if not impossible to measure.
- Clients are typically nonvoluntary; partly as a result, clients for the most part do not serve as primary bureaucratic reference groups.
(Lipsky 1983, 27:28)
Policies and strategies are difficult to implement, if they are formulated purely on ideals without ever having recourse to those, i.e. the street level bureaucrats, that are required to implement them, they will inevitably fail. If plans rarely survive the first contact, then they need to be adapted or ditched, those best placed to advise on changes are of course those at the coal face. Herein lies the rub, politicians and managers do not like to be told their policy is failing or that it will not work in the first place. They inevitably place the failure of policies, or reluctance to implement them, on those at the coal face with little or no knowledge of the issues that are encountered. The raising of such issues are simply seen as an excuse, laziness or a reluctance to change. More often than not, the opposite is true, street level bureaucrats want change, but for the better not for the sake of it or to be seen to be doing something.
It is difficult to see how the appointment of a new czar will make a difference to suicide rates without fundamental changes in the way that policies and strategies are conceived. Those thinking of writing policy whether at the macro or micro, would do well to get a hold of Lipsky’s book and to reimagine the ‘real’ world.
Lipsky, M (1983) Street-Level Bureaucracy: dilemmas of the individual in public services, New York: Russell Foundation.
Hughes, D (ed) (1993) Moltke on the Art of War: Selected Writings, Random House, (ebook)
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Criminology: in the business of creating misery?
I’ve been thinking about Criminology a great deal this summer! Nothing new you might say, given that my career revolves around the discipline. However, my thoughts and reading have focused on the term ‘criminology’ rather than individual studies around crime, criminals, criminal justice and victims. The history of the word itself, is complex, with attempts to identify etymology and attribute ownership, contested (cf. Wilson, 2015). This challenge, however, pales into insignificance, once you wander into the debates about what Criminology is and, by default, what criminology isn’t (cf. Cohen, 1988, Bosworth and Hoyle, 2011, Carlen, 2011, Daly, 2011).
Foucault (1977) infamously described criminology as the embodiment of utilitarianism, suggesting that the discipline both enabled and perpetuated discipline and punishment. That, rather than critical and empathetic, criminology was only ever concerned with finding increasingly sophisticated ways of recording transgression and creating more efficient mechanisms for punishment and control. For a long time, I have resisted and tried to dismiss this description, from my understanding of criminology, perpetually searching for alternative and disruptive narratives, showing that the discipline can be far greater in its search for knowledge, than Foucault (1977) claimed.
However, it is becoming increasingly evident that Foucault (1977) was right; which begs the question how do we move away from this fixation with discipline and punishment? As a consequence, we could then focus on what criminology could be? From my perspective, criminology should be outspoken around what appears to be a culture of misery and suspicion. Instead of focusing on improving fraud detection for peddlers of misery (see the recent collapse of Wonga), or creating ever increasing bureaucracy to enable border control to jostle British citizens from the UK (see the recent Windrush scandal), or ways in which to excuse barbaric and violent processes against passive resistance (see case of Assistant Professor Duff), criminology should demand and inspire something far more profound. A discipline with social justice, civil liberties and human rights at its heart, would see these injustices for what they are, the creation of misery. It would identify, the increasing disproportionality of wealth in the UK and elsewhere and would see food banks, period poverty and homelessness as clearly criminal in intent and symptomatic of an unjust society.
Unless we can move past these law and order narratives and seek a criminology that is focused on making the world a better place, Foucault’s (1977) criticism must stand.
References
Bosworth, May and Hoyle, Carolyn, (2010), ‘What is Criminology? An Introduction’ in Mary Bosworth and Carolyn Hoyle, (2011), (eds), What is Criminology?, (Oxford: Oxford University Press): 1-12
Carlen, Pat, (2011), ‘Against Evangelism in Academic Criminology: For Criminology as a Scientific Art’ in Mary Bosworth and Carolyn Hoyle, (eds), What is Criminology?, (Oxford: Oxford University Press): 95-110
Cohen, Stanley, (1988), Against Criminology, (Oxford: Transaction Books)
Daly, Kathleen, (2011), ‘Shake It Up Baby: Practising Rock ‘n’ Roll Criminology’ in Mary Bosworth and Carolyn Hoyle, (eds), What is Criminology?, (Oxford: Oxford University Press): 111-24
Foucault, Michel, (1977), Discipline and Punish: The Birth of the Prison, tr. from the French by Alan Sheridan, (London: Penguin Books)
Wilson, Jeffrey R., (2015), ‘The Word Criminology: A Philology and a Definition,’ Criminology, Criminal Justice Law, & Society, 16, 3: 61-82
Thoughts from the criminology team 