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Driving value for money: My fairy tale
A few years ago I had the good fortune of being able to go to a driving experience event where I was able to drive an Aston Martin (my dream car) around a race track.
I arrived on the day and presented my provisional driving licence, a full licence was required really, but the nice people there said I could have a go as I said I loved Aston Martin cars and I would try really hard to learn to drive them.
There was a briefing about car safety that I went to and I listened but don’t think I took that much in, it was a bit boring, just some chap talking really. Then we were given the opportunity to be driven, in groups of three, around the track by an experienced driver. He would show us how to drive and the best lines to take so that we could take the corners at speed. I was a bit nervous about this and I didn’t want to be in the car with others so I missed this bit. Another nice driver took me out on my own and showed me what to do.
After that I got to drive my first Aston Martin, I took it steady because the driver kept telling me to do things and I wanted to stop because my phone was pinging and I needed to look at it. Anyway we did the track about ten times, it got a bit boring in the end. After the drive I was told to go to the briefing room and get further instructions about a time trial. I went and got some coffee and looked at Facebook on my phone, I didn’t need to go to the briefing because I’ve done the track anyway and it’s not very exciting. I did the time trial thingy, I didn’t do very well, and I don’t think they taught me much about driving or about Aston Martins.
Three weeks later I was asked by a research company what I thought about my driving experience. I said it wasn’t very good. I remember one of the questions was about value for money. The whole day cost me a lot of money and I don’t think it was value for money at all.*
Anyway I’m off to read that National Audit Office report on universities, I’m thinking about going to one sometime soon.
*The reality was that my driving experience in an Aston Martin was both frightening and exhilarating. I learnt so much on the day but it was hard work concentrating on the instructions being given and pushing myself to the limit in respect of my driving capabilities. The staff were brilliant and in the end I think I got it but there is so much more to do and as for value for money – I want to go back, that should say it all.
Just good business or theft?
In October the Citizens Advice Bureau published a report about overcharging by mobile phone companies for mobile phones (CAB 2017). In short, a mobile phone contract usually includes the price of the mobile phone as well as the service. ‘Many people take out a mobile phone contract with the cost of the new handset included in the overall price of the fixed term deal – the majority of which are paid off on a monthly basis for a period of 2 years’ (CAB 2017). The companies often notify the consumer that the contract is coming to an end and offer an upgrade and new contract. If you are too busy or forgetful or naïve and leave the contract running, you will continue to pay for the phone even though it is paid up. According to CAB this can be as much as £38 a month.
Now consider this scenario, you enter a shop and hand over £10 for goods purchased and receive change for £20. Realising the mistake, you pocket the money despite having knowledge of the mistake.
Sections 1-7 of the Theft Act 1968 are very clear and Section 1 states:
“(1) A person is guilty of theft if he dishonestly appropriates property belonging to another with the intention of permanently depriving the other of it; and “thief” and “steal” shall be construed accordingly.
(2) It is immaterial whether the appropriation is made with a view to gain, or is made for the thief’s own benefit.
Section 5 is also very clear in defining whether property belongs to another and subsection 4 states:
Where a person gets property by another’s mistake, and is under an obligation to make restoration (in whole or in part) of the property or its proceeds or of the value thereof, then to the extent of that obligation the property or proceeds shall be regarded (as against him) as belonging to the person entitled to restoration, and an intention not to make restoration shall be regarded accordingly as an intention to deprive that person of the property or proceeds.”
In the case of the wrong change being provided at the shop, it is very clear that theft has occurred. So why not so for mobile phone overcharging? It is clear that you have handed over more money than you should through your bank account and this is an error, unless of course you wanted to pay more for your phone than it’s worth. The company keeps the money, knowing that they have overcharged you. Does that not sound like theft too? I don’t think a contract is worded in such a way that you give permission to be overcharged, nor can the company rely on the fact that the contract represents the whole package, otherwise how else would they maintain a pricing differentiation between different models? Maybe they can argue that all transactions are automated and therefore nobody forms any intent. To the latter I would suggest to those that are overcharged, ask for your money back from a person in the company and when they refuse…. Is it good business or theft?
Citizens Advice Bureau (2017) Mobile phone networks overcharging loyal customers by up to £38 a month, [online] available at www.citizensadvice.org.uk/about-us/how-citizens-advice-works/media/press-releases/ [accessed 24 November 2017].